Duke Energy
Reviews and Complaints

My February billed usage more than tripled according to Duke. However, I never changed my thermostat, my home has been serviced and nothing has changed. I am very conservative in heating/air and electrical use. I knew there was no way my bill could have risen this high. When I called, I was told, "Well there was a cold snap." Not in Kinston NC to have made it risen $300. I checked, and this January-February was actually several degrees warmer on average than last year, when my highest bill was actually much less. I was told I would have this high bill before the meter was even read on an estimate. There is no way that my February usage was measured correctly. When you look at my graph of usage, clearly something was wrong. My bill average went from around $150 to $450? Without the thermostat being touched or any changes in the home? Come on Duke. The February billing for me needs to be investigated. I will be taking pictures of my meter each week from now on also. Something is not right.

Duke has not fixed their burned wiring in over a month. My neighbor next door had the same thing and their stove was shooting out flames.

I'm a solar power homeowner. So I have a dual meter that sends and receives power. I am billed monthly and my bill shows my energy consumption as a billed line item. It then also includes my energy produced as a "billed" line item in the form of credits applied. Since my solar power system was sized to match my consumption (installers said I'd have no bill) this effectively reduces my overall bill to $14 for the connection charge. At this point in time they then apply a minimum bill check and then bump up my bill to $30.

This is unfair. Flat at unfair. Credits for energy consumed is not a [censored]ing billable item - they're credits which should be used to pay for my bill. My energy consumed is about $200/mo and so it was I produce. The fact that they are applying my credits as a billable line item instead of a payment form is causing my bill to be inappropriately increased.

Reality check: My invoice amount should be equal to what I was charged ($200 for electricity, connection fee and taxes) -> then check for minimum -> then apply payment (take credits as form of payment). Credits are not a [censored]ing billable item.

I have been dealing with City of Greensboro, NC since September 2021 to have an easement at rear of property removed so as to erect a garage at 622 Mobile Street 27406 (Southmont sub-division). They state that the holdup is due to a change in Dukes' procedure or process of removal. Can you help? The price of building materials is quickly rising.

William Moser

[protected]

[protected]@gmail.com

The idiot (s) who designed your billing form for the Average Billing Plan customer should be fired! It is full of useless information, but, unlike the previous form, does not tell whether I am ahead or behind on the credits. The previous form listed that clearly and is missed. Go back to the old form, or at least add a simple line that indicates credit or deficit.

I had a power surge which I reported and an agent came next day

I subsequently filed a claim but have never seen an adjuster nor does Sedgwick respond to my voice messages or emails

In December Asplundh Tree was on my property to trim some trees.

The operator of a truck that was here to chip trees decided that rather than back out of the property he'd just turn the truck aroung by driving on my lawn. He ended up stuck and made a mess out of my lawn.

The supervisor, Shane Fisher, [protected], was out to access the damage and said he'd be back to repair the lawn. Never came back and does not return my calls.

Additionally, I had to clean up the cigarette buts, candy wrappers and empty chewing tobacco can left behind.

What's most disappointing is that Mr Fisher made a point of explaining to me in detail how he was going to fix this and how much he was concerned about his people doing a quality job.

After believing we scheduled the termination of our service. We continued to be charged. Four phone calls later and 11 extra days of being charged. I believe termination has taken place. All I have is their word that it has taken place. On my last call, 3 people later and 1 hour and 20 minutes. Not 1 time did they say SORRY for the inconvenience or misunderstanding. All I got was "I can't help you". Thanks for the [censored]ty service.

I live in Dunedin, my neighborhood has lost power 3 times in less than 1 month. January 14th around 3:30 pm, January 26 around 2:35 pm and today February 10th at 11:15 am. The first 2 times we lost power many of my neighbors across the street got power back within a couple hours. The rest of us had to wait until 7:45 pm and 7:40 pm respectively. After the second outage I was told it was a bad cable and they would replace it. They need to expedite that work order. Duke just raised rates last month, it seems all we got out of it was an unreliable energy company.

My husband and I are seniors we have a pc of property at 331 horning drive Odon Indiana 47562 we have had this property for 8 months and still the local duke energy has not been able to connect us to electricity because of nasty neighbors Could someone please figure out how to get us electricity we are having a home delivered in 2 months and they will not deliver it if we do not have electricity I would expect a company as big as duke energy to be able to get this done by now. I have called 3 different numbers today for duke energy and talk to 6 people and have gotten disconnected all 6 times with no return phone calls.

Southern Cross has come out and replaced and inspected my electric meters.
Southern Cross has come out and replaced and inspected my gas meter.
They now are leaving notes on my door when I'm at work indicating they want in to inspect all of the pipes. The number on the card never answers and the mail box it full. When I call Duke Energy I am placed on hold and after 30 minutes I am then disconnected. The time that I did get thru to Duke the representative transferred me to Southern Cross which said this line no longer in service. I've spent over three hours on multiple days on hold never speaking to a person. There is no way to contact Duke Energy or Southern Cross. Southern Cross is hitting up Duke Energy for lots of extras and fee's.
[protected] try it. [protected] on hold for ever. Then just transfer you to Southern Cross and line no longer in service. They now want to disconnect my service after 32 years because I won't contact them.

I stupidly fell for the fixed bill program offered in January 2021 and signed up for it. I was told at that time that my fixed basic charge would be $85 based on my average of the previous year. I trusted that it was correct. My mistake. My average usage cost for 2020 was $76, not $85. My average cost for 2021 was $80. So I have been paying $5 more per month than I should have from January to December 2021. I called customer service to cancel the fixed bill program and asked to have the overage I had paid of $40 credited to my account. I was told that it would not be credited, but if I had owed money, I would have had to pay that! How fair is that?! As it stands Duke Energy took the $40 overpayment for themselves. Duke Energy has stolen $40 from me through fraudulent means and I want it credited to my account.

On December 11, I turned in the following complaint. As of December 15, nothing hass been done.

On 12-9-21 Ashplundh trimmed some cypress trees in the back of my house. I was very dissatisfied with their work.

1) As it got later in the day, they started to drag up and leave the job site. My wife saw them walk over a pile of limbs and she asked them if they were going to pick them up. They said that they were not thru and would be back in the morning. They never showed up on 12-10. Upon further inspection, there are several limbs that were cut still in the cypress trees. One is hanging on the telephone line coming to the house.
2) A glass sculpture was mounted to a metal support that was fastened to the ground to keep it from tipping over. They broke it from the metal support trying to relocate it. I am going to have to wait till warmer weather to mix epoxy and repair it.
3) On the swing frame you will see there were 4 solar lights. They removed two solar lights on the left side. I finally found them on the ground to the right of the swing. The bamboo chimes over the left side of the swing was also on the left side of the swing frame. They had removed them and not replaced them when they were done
4) There was a bench that the back of it was against two trees that was not where they were cutting that was moved.

From all of this, I can only surmise that the people at Ashplundh, including their supervision, are used to their mother following along behind them straightening their mess. I can also assume that they do not have any pride in their work. Could this be because the people that hire them do not require follow up reviews?

On Wednesday Dec.8 2021 your tree trimmers breached my driveway gate walking around it and completely massacred my very healthy old growth trees cutting 2 down they claimed were dead. The most inept destructive [censored]s ever. I had a professional do my trimming about 3 weeks before they showed up and there were no limbs at all that were in the way of the power lines. They cut down 2 healthy trees and the remaining one may very well die due to the hack job. I want an expert to come out and assess the damage. I would hate to file a lawsuit for damages, but I am so upset that if your company does not compensate me by removing the trunks and planting replacement large trees I will. Sincerely homeowner Gwendolyn Isaac

You've changed your system. I have a business account. I was enrolled in paperless billing which the system does not presently recognize.
I've tried to opt out and then in again but the system insists on charging me $8.50 after stating all of my information.
I have waited up to 90 minutes to get an agent on the line on 12/6 and 12/7, each call and then gave up or was disconnected.
Finally at 8:24 on 12/8, London answered the phone and understood my dilemma and after discussing this with the understanding that she was to connect me with internet services, she spent extra time to summarize our conversation. I was then connected with Anthony with whom I was disconnected.
I called back and got London again. I advised her that I would like to pay this month's bill through her, then for further billing, either mail the check in or have it sent by my bank on their monthly system since Duke's system is gravely disorganized and confused. She then stated that she would have to charge me the $8.50, would not be able to excuse the charge, and if I have the check sent, she would not be able to advise that the check would be sent with today's (12/8) date.
I've tried to call an executive customer service number however it seems that Duke does not offer any consideration to their business customers,
therefore this leaves me no choice but to call again and enroll HOWEVER as soon as I do, I am un-enrolling because I realize I cannot trust or depend on Duke Energy in the future.
What a waste of time for a business customer!

Installed a complete new HVAC system in our home expecting a Duke Smart Saver "CASH REBATE" to off set the cost. But received a debit card instead that I can not redeem for cash and that can only be used at merchants we rarely if ever use.
What a misleading, deceptive low life crappy practice.

To whom it my concern,
My name is Corey Wilkerson and my wife is Kenya Wilkerson. My Family and I moved to North Carlina in November of 2018 @ 80 Farmall Street, Louisburg, Nc 27549. We are being Racially Discriminated against by our neighbors Ricky Bell who don't want my Family as his neighbor and the Friends and family members of Ricky Bell, that's associated with Duke Energy, my Account # [protected]. This personnel involved are personally being Bias, blocking and stopping us from receiving Energy from the Duke Energy Company. My wife Kenya Wilkerson first applied for Duke Energy and the Energy pole 2019 but was denied and refunded the deposit. At that time, we did not have our New Construction Home on the property. We were told by Duke Energy sub-contractor King Adcox (king.[protected]@duke-energy.com who was assigned to us by Duke Energy, we had to have permission from the Bell neighbors to receive Electric from the pole that's on the easement. We have communicated multiple times through email with Land Representative Contractor Emily Perleberg- (Emily.[protected]@Duke-Energy.com, about this matter. Ms. Perleberg informed us, that we had No Access to receive Power. We were in the process with Clayton Homes, purchasing the New Home, Clayton Homes Lawyer Kyle Smalling - ([protected]@capitalcitylawnc.com begin to investigate this matter, to ensure Power could get put on the property before fully completing the purchase contract of the New Home. In Mr. Smalling findings we were legally able to get Energy through Duke Energy, which he emailed Ms. Perleberg, sending Documentation of Access of the Easement and that Ricky Bill the neighbor signature of approval was not needed to give permission for Duke Energy to install power services to our New Home Construction Project. I Corey Wilkerson then applied with Duke Energy under New Construction Home Account as the lawyer Kyle Smalling recommended. Duke Energy have all legal documents needed to come and install power to our property and yet every time I call its another excuse of why it cant be done, by the same sub-contractors who have person relationship with Mr. Bell the neighbor. We legally have rights to get Energy. We need Help with this matter. We have documentation to help our case. Please contact [protected], Corey and Kenya Wilkerson.

since June of this year I have been trying to have a positive balance in my account returned to me. I have been told many things
1. no I can't get it back

2. I must, if I stay on EPP must call each month and request that my payment be taken out of the sitting + balance exact amount paid would be the EPP not actual usage.

3. No I do not have to call and request payment pull from + balance, it happens automatically

4. when I go to unenroll I am told I will have the bill amount below due. cut paste below

Are you sure you want to unenroll?
Our Equal Payment Plan is a free service that makes managing your cash flow easier. Knowing exactly what you will pay each month, makes planning and budgeting your energy costs easy and convenient.

Account Number: [protected]
Name On Account: CHARLES W MELLETTE
Service Address: 124 HUTCHINSON AVE
FLORENCE, SC [protected]
The total amount due will be:
$596.47

6. On two separate calls, I have been told a check is will be mailed out in 4-6 weeks.

Why can not I get one consistent answer to one question. How do I get MY money back?

Already called and voiced my complant.!

Downright wrong to change billing from equal payment plan to budget billing!

Self-serving to duke energy and is mostly impacting those whom are on a fixed income, social security, or retirement income. These are normally only adjusted for inflation on a yearly basis.!

Horrible attempt to increase resources at the expense to the consumer.

Want to save money? Answer: fire the individual and organization whom thought this up and reassign all whom agreed that this was a good idea. A really bad idea with horrible timing!

On March 7th I authorized a payment to Duke FLORIDUH for $120.93 later that night at 7:32pm they emailed me a receipt. Today the 8th I went on my bank account and saw that Duke had taken the $120.93 payment but then took an additional $124.93 that I did not authorize! As soon as I saw it I called Duke. I was told repeatedly that it was MY ERROR! But I kept telling them if I authorized the 2nd payment why didn't their system send me a receipt for the 2nd payment that I didn't owe? I spent over an hour on the phone first being told it would take 5 to 7 business days for them to send me a refund check and then after speaking with floor supervisor Chavon x 8796 (refused to give last name) she also blamed me saying then it would be 10 to 15 days before they would refund me the money DUKE literally STOLE!. She didn't care to research why I didn't get a receipt for the 2nd payment only kept saying I authorized it...which I did NOT! She said I could call my bank and try and stop or get the money back so I called Fairwinds who told me that they had more calls of this happening from DUKE STEALING PEOPLES MONEY then they could count! The rude supervisor told me oh Duke is updating their system next month but again only blamed me for their system taking my money. This is the 2nd time DUKE has stolen my money which is why I had stopped awhile ago from letting them automatically take my money...but I have proof I didn't authorize 2nd payment because had I authorized it the system would've sent me a receipt and it did not. Your customer service is the worst. Stealing money from peoples accounts is ILLEGAL! But we are stuck with you and you abuse us! Welcome to FLORIDUH where money over people lives and health come first.