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I spoke to a staff member last night at your store regarding a purchase of a rain coat with a faulty zipper. She said within one year it can be returned. I don’t remember the date I purchased the coat. She told me to contact customer service they can find the date. My name is James Conway. I would like to a a store credit if possible
Thank you. Mr Conway
Desired outcome: Store credit
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To find your order details, get in touch with Duluth Trading’s customer service and provide them your name alongside any other purchase details like payment details or which store you purchased from. It's a good idea to introduce the problem concerning the defective zipper and remind them of the return policy the employees mentioned during the visit. Suggest store credit as your solution to the case Instead. Most of the time employees at Duluth Trading are willing to support their cause so you are helped very quickly in such scenarios.