Dunkin' Donuts
Reviews and Complaints

Today November 25th, 2012 I stopped at DD as I do every day. I am completely and utterly disturbed from today’s experience! There was a live baby roach crawling in the bottom of my bag! How dirty must a place be for a roach to crawl into a bag and then served to a customer?

Usually my experience with DD is not a happy one but due to morning routine I make an effort to stop everyday for a coffee/tea. I did not want to be “that person” who complained or was ignorant to the workers at DD when every single day my coffee was made incorrectly or for the most part is very cold OR my bagel/muffin hard as a rock but today just did it for me! I cannot let this one slide quietly.

I feel as though the corporate office should be made aware of this issue and should take care of this in high priority! At this moment I am NOT in the right state of mind to speak with anyone so my mother called the DD location where I purchased my muffin and tea and explained to them what happened and they asked for me to stop in so they can “give me what I want”. Who in their right mind would think that I would EVER eat or drink from a Dunkin Donuts ever again?

I am pregnant and spilled hot tea all over my stomach, arm and leg from being so shocked from seeing a roach crawling around! I am not exactly sure what my next step is going to be with this issue but I’m sure my lawyer will feel as though the health department should indeed be involved.

1 year ago a manager at DD yelled at me cause I said my bagel was hard to eat. he did it the 2nd day when I WANTED TO talk to him about it. the manager says he is a good worker who has good profits. dd sold the store to him, so DD cant fire this guy or make him talk to me about this. sucks to be independent. owner. ...

i went this week to buy some coffee and donuts, in other local dunkin donuts the 1/2 doz is 399 here they want 5.99 which is actuall even more than if you buy the donuts seperately, so ordered the number 1 which is med coffee with 2 donuts so for 3 coffees and 6 donuts it should have come to 10.47 instead they tried to charge me the 5.99 for the donuts plus the coffee prices for a total of 11.47after i pointed it out to them they went back and charged me the correct amount.

I have been going to the Dunkin Donuts on 111th St. in Worth IL 60482 every morning for over 5 yrs. I am getting tired of not getting the correct change back. This morning after I got my extra large coffee, I gave the guy at the drive thru $5.39 for the $2.39 coffee (including tax, ) and he gave me $2.00 and some change. What is wrong with this picture? I'm supposed to get $3. Before they had a tip jar sitting by the window. Now I guess they are just taking it. And I'm tired of it. The thing is, he was holding the dollar in his hand. When I said something, he didn't even have to go back into the drawer. And as I started to drive off after he gave me the $1 and I gave him the change, he said something, but I couldn't understand it with his thick accent. On other mornings, it's usually a female who keeps some of the change. I would go to another location, but this is the closest to my house. I'm really sick of this.

All the employees and managers there know that my coffee is made wrong nearly every day. Yesterday, it was made wrong and the manager Briana told me to go somewhere else to get my coffee. I was dumbfounded and told her I cannot believe you are turning a customer away because you can't get my order right (simple- medium iced coffee extra cream, extra sugar, light ice). I asked for contact information for someone above her, which she refused- telling me that there is no one above her. I insisted that since she doesn't own the store, there is higher management. She advised me that this was coming from upper management. I found the number for the exec offices and attempted to contact one of the franchisees (owners) and they weren't in. I reported the incident to the DD 800#, and then I found a cell number to Roy Clark (franchisee). I spoke with him and he referred this to Marcia, a district manager. She called me and told me that Briana, the store manager, said that I show up there WITHOUT the coffee that was made wrong all in an attempt to get free coffee. This is NOT the case! I went there today and Briana is on vacation, but a manager in training is there as was Marcia. I spoke to the manager in training first, and he acknowledged that "we screw up your coffee almost every day" as well as "you circle back around to the drive-through with the coffee that is wrong to have it replaced". I even have this on tape now. He brought Marcia over to talk to me, and repeated for her what he had said- that I am not trying to get free coffee out of nowhere, that I drive back around WITH the coffee that needs to be replaced.
I ask that you call Roy Clark at [protected] ext 210 and let him know how disgusting it is that the manager Briana is treating a customer this way and that she should indeed be fired for doing so. To tell a customer to shop somewhere else because they can't get an order right, and subsequently lie about the customer is simply unacceptable.

The Manager along with 2 employees who work every Saturday a.m. and sometimes during the week have tried to rip me off for 4 years now. I first noticed about 4 years ago when I sent my 11 year old inside to get something while I waited in the car. I asked her for the receipt because I felt I was short changed by 2.00. She said they did not give her one. I went inside and asked for one and the manager told me they threw it away. I asked her why and she got really nervous and asked me how much they owed me. I calculated in my head a little over $2.00. They gave it to me and I left. I thought it was just a mistake until I realized it happened again 3 other times. I started paying really close attention to what they were doing in there, after I contacted Dunkin Donuts Corporate office and complained several times. Apparently nothing was done about it because this manager along with at least 3 employees who tried to steal from me, were still employed. This is a very very convenient location for me so driving out of my way was not going to happen. Well, this is what they do as well. They look for people who are holding cash in there hands ready to pay, like myself. I give my order, they pretend they are punching in the numbers on the register and tell me my total. I hand them my "cash" and they give me my change, however, they never rang up the order. Apparently, they have a scheme where they are pocketing the cash money! I am sure not on all cash payments, but they have done this at least 5 times to me. The first time, I asked for a receipt. They handed me one and I thought, oh okay, I was wrong. I got home and looked at the receipt and they handed me someone elses receipt! It wasnt even close to what I ordered and the time was from 30 minutes earlier. They save other receipts to give to people who stuff it in their pockets or bags and never bother to look at it. The other times, after I asked for a receipt, they would then ring up the order. Pretty slick I have to say. I complained but Corporate apparently doesnt care that they are being ripped off. Pay attention to your Dunkin Donuts receipts and change people! They must make a pretty good extra chunk of cash in one day by the time they split of the money between them

first i want to say that i love Dunkin Donuts

There is a consistent issue ongoing at the Northwest Hwy/Centerville location in Garland TX. It is one I'm tired of hearing of, dealing with, and will no longer tolerate. My wife visits this location almost every week for one thing and one thing only; One dozen Maple glazed donuts. It was my favorite growing up and since getting married & having children it's become the favorite of the family. There is a very lazy, rude young lady working the register there in the evenings. I don't know nor do I care what issues she may have with us or others, what personal matters she brings into work with her and projects to Dunkin's customer base, it is simply a load we will no longer be the constant victims of.

Every single time my wife, or I, or us stop in for our usual dozen maple, and this girl is working, there's always some dumb reason we can't get what we want. I don't know if she's just so lazy she doesn't want to make the trip from the register to the back. I don't know if there's something 'else' going on in the back she doesn't want to interrupt. I don't know if she's just some ignorant young b-word who doesn't appreciate collecting a paycheck by doing a job well. And I don't f-ing care. I'm sick of the hassle. Last night in particular, my wife was told they couldn't sell her the usual dozen maple donuts because they were out of rings in the back. IT'S A 24 HOUR DONUT SHOP, and this stupid woman in Dunkin's employment has the NERVE to claim they ran out of donut rings? Are you KIDDING me? If a business has a consistently sold item per week, and they aren't meeting that demand properly, would you consider that good assessment of sales? I sure as hell wouldn't. One time, on protest, the rude young woman FINALLY went into the back to have a dozen maple donuts made up. The problem? You could practically SEE the handprint in the center where she smashed down the donuts after boxing them. If it hadn't had been so late, I'd have driven back to the location and thrown the case at her for doing such an ignorant thing to consistent customers.

In the end? I honestly don't want an apology from Dunkin or her. From the company it would be just an official corporate line, from her it would be empty & irritating. I don't want the next order of donuts to get a discount or be complimentary, we pay for what we consume, period. What I want is some assurance this particular employee will be properly trained to do her job, appreciate her paycheck, take care of the customer, and lose the attitude. OR I want dumb girl FIRED. TRUST me, this particular employee is doing Dunkin Donut's sales at this location NO favors. I just need to know my wife can stop at Duncan Donuts for what we want and NOT come home with yet another stress-filled story that makes my blood boil. This is far too much trouble to get some damn DONUTS. Especially considering it's from DUNKIN DONUTS.

I have ordered coffee with other items such as Croissant, donuts, hash brown etc., As there was only one staff he couldn't handle the order as there were other customers waiting. so he showed all anger and attitude towards me.. he spilled the coffee, he didn't add milk though i requested..he was yelling at me..he told me that he cannot serve. on top of that he didn't even answer my questions and didn't return my credit card. he was staring at me as if i like i am his enemy. I will stay away from this franchise (the one on Broadway and west side) in jersey city.. the staffs think that they are doing a favor but they do not understand that we are paying so much money for their service. finally they lost some loyal customers

I have fond memories of biting into freshly in-store made donuts from dunkin donuts. This was back in the day when dunkin's catch phrase was "time to make the donuts," and a tired baker/store owner had to leave his house in the wee hours of the morning to actually make donuts in his store, in time for the morning rush! Each store made its own donuts all day long, so that no matter what time of day or night you made the trip to dunkin (I think "it's worth the trip" was one of their mottos too?) you were assured that 1. The store still had your favorite kind of donut; and 2.. It was fresh, soft, and delicious! Now that the donuts are shipped into each location from god knows where, buying a donut from dunkin is a total crap shoot! You never know if they are going to be "sold out" of the kind you want and when you get it, way more often than not, you are going to bite into a not-so-fresh-definitely-not-very-soft or sometimes down right stale donut! Every one in a blue moon, by purely lucking into arriving just after the store has received its daily shipment, I will be lucky enough to bite into a "winner," but this more often than not, I just say, "oh well... At least the iced coffee is good." too bad dunkin sacrificed its donuts to concentrate on the coffee.

I have brought numerous breakfast sandwiches from dunkin donuts (steak agg /cheese bagel) and this sandwich was stale every time the bagel that is, there is no reason for this . The bagel is never toasted as I have requested it to be, there are to many people working there and nothing is actually being done properly. Thank you for your time . Sincerely, Mrs. M. Jones

02-19-12. 6:15 am. Me and a friend stopped here to get a couple of their breakfast sandwiches. I ordered a sausage, egg and cheese on a cinnamon raisin bagel, and my friend ordered a "big and toasty" sandwich. The guy who took the order did not make it. He took the next order and apparently forgot about us. So did everyone else. There had to be five or six employees behind the counter, most had been in the back room when we cam in. Ten minutes later, someone figured out that sandwiches had to be made and started making ours. I watch this guy put the patties and eggs in the oven, set the time and then after only about a minute, he shut the oven off and made our sandwiches. He did this because he was in a hurry and there were at least three or four other customers waiting for sandwiches too. My friends "big and toasty" was "big and frozen" in the middle, and my sausage, egg and cheese was only warm and the cheese was still cold. We found this out in the car and due to use being late, we couldn't spare the time to go back. Next time (If there is one) I will check my sandwich before I leave. I suggest you do the same.

Stop at dunckin donuts many time through out my work day, I am a self employed contractor, 27years, and always look forward to great coffee and snacks, however, after todays experience I may never go back again. I stopped at a location inside of a walmart where the gentleman, jon l is listed on the receipt, took my order then litterly threw the receipt at me then screamed at me to go to the pick up window which was embarrassing in front of all the other people in the store, then I made a comment about treating customers with respect and I would be glad to come over there and show him how to do his job, then he followed me to the pick up window where he comes out from behind the counter and motions with his hands up to com and fight him. I grabbed my food and got out thinking this guys is a loose canon. I have never written a comment to any food place before, but I was so upset, as well as afraid of what might happen to another patron if this guy goes off again.

I am a college student who loves Dunkin Donuts. I had a very bad experience today when I went to get my coffee at my local Dunkin Donuts. My Dad always buys me the $1 coupons from Dunkin Donuts and when I went to use them to buy coffee, the employee working did not even recognize what they were and said that they were used already so he wouldn’t accept them. I have never heard of such a ridiculous thing in my life.

My father paid for these coupons and he would not even accept them! He then proceeded to embarrass me in front of the whole line and then told me that he was not going to serve me my coffee. I have never been so humiliated in my life. I am never going to buy Dunkin Donuts coffee ever again. This employee did not have a name tag and he would not give me his name when I asked him what it was. He was very nasty to me and I was so upset when I left the store. I am definitely going to Starbucks, because they have a lot more respectful employees who do not embarrass their customers. Also, they usually are more educated and knowledgable about the Brand and the promotions that are offered to the customers. I hope that Dunkin Donuts can train their employees more effectively so that unnecessary incidents like this one do not occur again to any poor, unexpecting customers who just want their morning coffee.