Dunkin' Donuts review: Coffee, customer service

I went to Dunkin Donuts at Trieble Amelie, Milton and ordered 3 lbs of coffee. I did not receive it. I called today to follow up to get refunded and was told I would have to wait 2-3 business days for an answer. I told them I wanted to speak to the supervisor and she was not available and she would contact me. I told the person I wanted to talk to someone above his supervisor and he told me that was the best he could do and after I preceded to say I wanted to speak with someone today and he hung up on me. I again called the number again and ask the person to speak with a supervisor and again not available. I proceeded to tell her that I wanted to speak to someone right now. She then proceeded to state the same thing again and hung up on me. I then called a different number and was advised the same thing all over $19.99. Your customer service is awful and I will be taking my years of drinking coffee and want all my money refunded to my Apple Card. I will not be drinking Dunkin’ Donuts coffee again