Dunkin' Donuts’s earns a 1.8-star rating from 553 reviews, showing that the majority of coffee and baked goods enthusiasts are dissatisfied with treats and beverages.
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low customer treatment
I went to Odenton area visiting my friend on Oct 16, 2006. And I stopped by Dunkin Donuts drive thru for two large coffees at in between 9:30 thru 10:00am. I gave one 20 dollar bill to the casher, and she only gave me $6.xx back to me, so I told casher that I about that , then she was telling me that I only gave her 10 dollar bill, of course her punched in 10 dollars, she told my to pull my car to the side. Then few minutes she came out and wants me to leave my contact number, and then she will let me know if she is wrong I can come back anytime. I went home and call the store manager, the manager told me the cashier put the money in to right place, this is the problem bother me, the manager was not stand beside her, how can he said she is right, and he also telling me some customer always think they are right. He said he can't count the drawer now, they needed to follow the routine, they check the drawer at 2:00 pm, and he will call me for result. He called me back around near two, and said to me they already check the drawer and there is only extra $4 in draw not $10, he said he can check the video tape to check, he called me back and said can't find anything to proof but he will pay $10 back to me and I can stop by tomorrow.
I went down there this morning about at 9:40, the staff told me that manager will not be in at noon, she said the drawer was correct yesterday, I told her the story, and come back afternoon. I told them I'm coming back I left my name, phone number and address and ask them send me a check, staff said she will let him call me. I have not received anything from them.
I complaint this is not for only 10 bucks, is how they treat customer and don't try to result the problem.
Szu
Decline in donut quality complaint!
This is the second week in a row that we've noticed a decline in product quality at Dunkin Donuts (Annapolis Maryland). The donuts appear smaller, greasier, less appetizing, less appealing colors, less wholesome and do not taste the same as they did just a couple of months ago. The chocolate tastes off. The blueberry tastes like something one would get out of a freezer box and cook in a microwave. The glazed is the saddest. It's hardly risen, and the coating is almost non-existent. I used the last of my Christmas coupon books to buy this dozen. We never used to have left-over donuts. But, I'll bet that about half of this dozen will be thrown away or half-eaten... just like the dozen we bought last week. I've very disappointed. No more Dunkin Donuts for me. That's probably a good thing though. They're probably the worst thing we could be eating in the morning.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered a egg sandwich and was asked what I wanted it on said anything I don't know what you have no answer or response
also a plain bagel they didn't have. Drove to the window and was told by a non friendly person no order was taking and to go around again to order. I said no and went to the other store at the end of town .
See video and pictures attached. we purchased creamer for our office and it poured like glue so we are afraid to use. We refrigerated it and shook it but still poured clumpy. We love Dunkin so we are very surprised. purchased at Walmart on 2/9/24
Due to health issues, always ask for decaffeinated coffee. They continually serve me regular coffee which has a very ill effect. I always stress, is it decaffeinated and they lie and tell me yes. To be treated like that for a lousy cup of coffee is just awful. They do this repeatedly.
I have 6 stores within 5 miles of my house I have been to each one and can't seem to get a drinkable cup of coffee anymore I guess im going to honey dew or starbucks
It was bad enough when the reward points system changed. It takes 900 points to get the same thing I used to get for 200. Yesterday, I got an email expecting my free birthday drink, which I have received for several years. Now they only give 3X points on a drink you buy, and it is only good for 3 days. How cheap is this company becoming.
Extreme heat. Workers not feeling well due to extreme heat with unsanitary conditions. Food sitting out in heat
My hours weren’t documented for the hours I worked since it was my first week. I ended up quitting but I did work 2 shifts for a total of 8 hours and I only received pay for 4 hours. I contacted that store’s manager by text but I haven’t received any acknowledgment. Hopefully we can resolve this soon.
unable to contact local D.D. around 60439! Not able to contact customer service?
Seems YOU have a major f'g problem
Semper Paratus
does not recognize my log in, 2 days ago mobile app would not let me log in did not recognize my email, as much money as I spend with DD you would think there would be better customer service,
Rock Hill SC, the new app doesn't allow me the free coffee that I drink almost daily, also if you do try to redeem your rewards, the rewards are deducted even when you can not use the for the items that you have purchased. need to go back to the old app, at least I could use the rewards for the same coffee that I drink daily!
Dunkin' Donuts Reviews 0
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About Dunkin' Donuts
The company's menu features a wide variety of coffee drinks, including hot and iced coffee, espresso, cappuccino, and lattes. Dunkin' Donuts also offers a range of baked goods, such as doughnuts, muffins, bagels, and croissants, as well as breakfast sandwiches and wraps. The company's menu is designed to cater to a wide range of tastes and preferences, with options for both sweet and savory breakfast items.
Dunkin' Donuts is committed to providing high-quality products and exceptional customer service. The company sources its coffee beans from around the world and roasts them in small batches to ensure freshness and flavor. Dunkin' Donuts also uses high-quality ingredients in its baked goods, such as real butter, eggs, and milk.
In addition to its menu offerings, Dunkin' Donuts is also known for its innovative marketing campaigns and partnerships. The company has collaborated with a number of celebrities and brands over the years, including Snoop Dogg, David Ortiz, and the NFL. Dunkin' Donuts also sponsors a number of sports teams and events, including the Boston Red Sox and the New York Yankees.
Overall, Dunkin' Donuts is a beloved brand that has become a staple in the American coffee and breakfast scene. With its delicious menu offerings, commitment to quality, and innovative marketing strategies, Dunkin' Donuts is sure to continue to be a favorite among coffee and doughnut lovers for years to come.
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Overview of Dunkin' Donuts complaint handling
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Dunkin' Donuts Contacts
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Dunkin' Donuts phone numbers+1 (800) 447-0013+1 (800) 447-0013Click up if you have successfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (800) 447-0013 phone numberDD Perks & Mobile App Questions+1 (800) 859-5339+1 (800) 859-5339Click up if you have successfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (800) 859-5339 phone numberFeedback+1 (781) 737-5132+1 (781) 737-5132Click up if you have successfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-5132 phone numberDunkin' Brands+1 (781) 737-3000+1 (781) 737-3000Click up if you have successfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone number 0 0 users reported that they have successfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone number Click down if you have unsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone number 0 0 users reported that they have UNsuccessfully reached Dunkin' Donuts by calling +1 (781) 737-3000 phone numberHeadquarters
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Dunkin' Donuts emailscustomerservice@dunkinbrands.com100%Confidence score: 100%Support
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Dunkin' Donuts address130 Royal Street, Canton, Massachusetts, 02021, United States
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Dunkin' Donuts social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 16, 2025 - View all Dunkin' Donuts contacts
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I visited the Dunkin Donuts at Alafaya Trail in Orlando Florida a couple of times and witnessed many flies flying around the store and even landing on donuts. The service was terrible and it was all due to the store manager giving the employees a hard time and not acknowledging there hard work. They all looked miserable to work there. I waited close to 15 minutes to get an egg and cheese croissantwich and ended up with someone elses order. The store manager had a terrible attitude and didn't seem to care about the store being unsanitary. It will be the last visit to that Dunkin Donuts for me.
The dunking donuts in Bloomfield ave next to staples in Bloomfield,NJ has a very poor service. Its bathrooms are disgusting. The manager can't even speak English nor can't serve a costumer. He has a very bad attitude toward the workers and the costumers. The service is slow, and they don't have enough people in the counter. It is a shame that the service of this store has change so fast. It looks like as if the manger of the store was not certificated by Dunkin Donuts.
Please attend to this matter as soon as possible.
Sincerly, a daily costumer!
I work for a Dunkin Donuts in Lewiston maine and my manager is really mean to us workers, she fires people for a reason we dont think is right and to top it off she comes to work smelling like the alcohol she had to drink the night before... we have tried talking to our general manager and he does the same threatens our jobs... if I myself didnt have a family to support I would have walked long ago... is there somebody we can have look into these matters without losing our jobs.