Electronic Arts (EA)
Reviews and Complaints

As someone deeply passionate about gaming, I feel compelled to share my thoughts on Electronic Arts, Inc. Based on the multitude of reviews I've come across, it's evident that many customers have faced significant challenges with EA. The overwhelming sentiment revolves around issues with customer service, account management, and game functionality. It's disheartening to see loyal gamers express frustration and disappointment due to the company's practices. Reading through these reviews, I can sense the genuine frustration and disillusionment that gamers are experiencing. It's crucial for any gaming company to prioritize customer satisfaction and ensure a seamless gaming experience. As a fellow gamer, I empathize with those who have had negative encounters with EA. It's essential for companies like EA to listen to their customers, address their concerns, and strive for improvement to regain trust and loyalty within the gaming community.

As a passionate gamer, I was excited to engage with Electronic Arts (EA) and explore their range of games. However, my experience left much to be desired. The customer service was unhelpful, the games were plagued with bugs and glitches, and the overall gameplay experience was frustrating. It's disheartening to see a once-beloved gaming company fall short of expectations. I hope EA takes steps to address these issues and prioritize customer satisfaction in the future.

Awesome games! Fifa is the best football game I have ever played, every year I take new Fifa for me and my kids: DDD

I am fun of EA like forever, my friends and I are playing FIFA since 2000, every year is better and price seems to be just fine.

I love their FIFA series with my whole heart. Best time spend with my bf on playing games, and I dont care about stuff going around the company.

I am gamer my whole life. EA is definitely the best company I've ever seen for games, purchaseing games from their platform has never been easier.

A little bit expensive but I am gamer in my blood so, I would buy any game that is attractive to me no matter how much it is cost :) overall very good!

Ordering with this shop is convenient. The latest EA sport games are here at my place right when I want them because of fast delivery and convenient way of cooperation. Recommend using this service for all those game fans around!

I don't know what or where I would be if I hadn't enjoyed EA products in my younger years. FIFA, Madden, Knockout Kings, Battlefield, NASCAR, Harry Porter, Burnout, Need for Speed, SimCity, Delta Force, NBA Live, the list is endless.

I don't quite get why EA get so much hate from so called gamers!
EA releases quality games, and unlike one of their main competitors don't hide content behind paywalls (like Destiny's The Taken King DLC, Call of Duty 4 Modern Warfare etc)

I had an problem with changing my email address for an account I had with them and after not being able to find their answer in their knowledgebase, I registered for a callback. They called me back within 5 minutes, even though I am not based in the US and stayed on the phone with me for more than 20 minutes until my issue was fully resolved. Thanks EA... that's what I call great service!

EA overcharged my card and when I filed a dispute to get my funds back they banned my account without any form of communication or fair judgment - 100s of dollars worth of Sims 4 games and a 6+ year old account of me and my baby sister is gone as a result of their one-sided policies.

1. The game itself is full of bugs. Glitches and things that are so simple and should have been repaired while in the development.

*Basic things such as your sim not changing their clothing to warm when it is cold outside. As a result a bunch of Sims that are out of your control end up dying and you have to bury them.

*The Sims interaction with the other Sims is not intuitive. For example if you ask somebody to go on a date they are going to be all over the place interacting with other Sims and even when you try to converse with them to spend time together - they will be roaming around and leaving as they please.

They have a forum dedicated to fixing bugs and issues and it's the player that is doing all of these things not electronic arts.
So the question is what are we paying for exactly?
It feels like the player is paying the game to fix the game for them.

*They do not have a dedicated customer support line. So if you having issues with your account like I am now there is no way to call them. You will be emailed by their customer support team who are completely unprofessional.

I have sent them a paragraph about what was going on with my issue and when I got a response they were speaking about something completely different.
Please tell me since when is it that the company that charges you $40 per game all of a sudden does not have a direct customer service technical support line?
Once again it seems one-sided - the customer is not being honored or respected here at all and our basic consumer needs are not met.

*They make it illegal for you to sell the games that you've purchased digitally. It says so in their terms of agreement that even though you paid for the games you are not allowed to trade or sell them - that is a violation of free rights and you consumer rights. As a paying customer you own these games and you have every right to decide what to do with them.

When you pay for something - you become the owner of your possession correct? Well not according to EA games. In their self-created book of rules the customer has no right to trade or digital games they purchased even though they own them. This type of enforced codependency strips people of the right to their games so that people only buy from EA Games and not from each other.

*They have given themselves the authority to ban your account however they see fit. Yes the account that you spend hundreds of dollars on can be taken away from you just like that if they wish so right or wrong.

I was overcharged when I purchased six expansion packs - two bundles from them just a couple of weeks ago before the holidays. My PayPal account showed three charges instead of two so I filed a dispute which was successful and I got my money back. But on the next day I'm getting a band notification from electronic Arts on the grounds that I have filed a reverse charge on my account.
A technical support agent SHOULD HAVE BEEN assigned to my case to give me a call and speak to me and find out what really is going on and how they can help.

I think a class action lawsuit is coming to them.

The way they run business is one-sided with corrupt policies that hurt players.

Ever since EA took over the Covet model dressing app prizes for challenges have been very small compared to what is expected to be spent for the challenge.

For example, use items that total over $1000 in cash or diamonds and receive a prize of $200 sweater that is never used for a challenge except POSSIBLY to boost a scrore.

In addition, for over a week now it's impossible to borrow from the fashion house or Facebook friends because of some connection issues.

This also puts more money in EA's pocket because it's now impossible to borrow from other members more expensive items needed or to obtain a piece needed in addition to the 6 other pieces required.

In this day and age of technology there is no excuse for this Facebook issue to go on for this long. This effects scores and, in general, overall moral for this app.

been trying for days to merge my PC accounts to relink my PS4/5 account for when it does cross over,after 4/5 live chats i get told to delete the old account so it unlinks my ps4 account . i finally after a week get it deleted just to find out that the 2yrs on PS4/5 apex was wiped out and not my PC account,i have lost the first ever event skins i paid over $250 for all my badges and weapon skins as well as now its basically lvl1 and all my credit and shards and coin are all gone.

i had around2500 coins saved up to buy battle pass and skin if any of interest.instead all i get from live chat is i am sorry our hands are tired and everything is gone but we understand.REALLY.do you guys even release how many hrs i put into apex from season 2 to 12 no you gopt no idea.this is beyond a f joke

During the October 18th EA Madden 24 Ultimate Team Twitch Stream, I watched for well over 2 hours and never got my packs or the 89 overall Isaiah Pola Mao card. I made sure that my Twitch account is linked with my EA account (and it says Electronic Arts under my twitch connections). I also claimed my rewards through the app. In previous years this has worked for me, but this year it doesn't.

I traded all of my players not on my main team for a team of the week player pick. Upon receiving the pick, I checked to see what other team of the weeks i could have gotten before choosing which one. When I went back to the shop, it was gone. I did not pick one and no team of the weeks were in my inventory. I did this on the web app at around 11 pm on 10/20/2023. I do not want to lose this hard work

Was charged twice for bill and tried to cancell my subscription now says gonna gharge me a differeny will not cancell if I do not get my79.98 back before 10/22/23 I am going to caal the better business bureau then call my atorney general I have been trying to get this taken care of for 2 days am not waiting any longer pogo took it out of my bank accout you say its too short well do not say I didnt let you who have until monday morning to give my money back I have proff you did this my player name is marilynjwm7

Could you please bring back origin for PCs because the EA app is still broken and it will probably always will be broken and can you please update the graphics on the older games like the Sims three and two and could you Continue the Sims three and add more packs to the Sims three and charge $20 for expansion packs and stuff packs? and could you put in the Sims three away that we could download mods safely instead of wrecking our game? And if you want more money there is a way to get it is to update the older games and put them on the app so new players can literally play them

My 90 year old Mom has been a Club Pogo member since 2002. A paying member. Both of us have been with Club Pogo decades before it switched to EA games.

She is now living in assisted living. She has not played Club Pogo for at least a year. She no longer is mentally capable of doing so. She is rapidly declining.

Tried in vain to go through Club Pogo chat but it was useless.

I don't have her Club Pogo password and she cannot even access the page.

I live 3000 miles away from her.

Her account needs to be closed so she isn't paying 39.99 annually for absolutely nothing in return.

This is appalling that both Club Pogo and EA games take advantage of senior citizens in this manner. I am confident my Mom isn't the only one this is happening to.

Please contact me as soon as possible at [protected]@aol.com or [protected]@gmail.com. My Mom's email is [protected]@aol.com. Her name is Ruth Cass.

Origin is demanding account verification but not sending the verification code, rendering even customer support impossible to contact.

The issue is specifically with Origin, not any game. But, by demanding a verification code that EA never sends to log into Origin, every game that I purchased through the company for my PC can not be played.

Furthermore, as EA support demands the same account verification, I am unable to contact EA for help.

Dragon Age origins will not run. It crashes every time I finish character customization as the prologue begins. My PC meets system requirements so it should play, but no matter what I do, it always crashes before I can get to a spot to save. Windows and drivers are up to date. I've verified the integrity of the files, uninstalled and reinstalled the game, and even tried playing on compatibility mode with every version of windows. Nothing works.

In task manager, I set the game to run on 1 CPU to see if that helped, alongside low graphic settings. But it didn't work. Nothing is working. The game is unplayable.

EA.help.com has no helpful advice and there is no way to get in contact with an actual person who can help me figure this out. Can someone please tell what the problem is?

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The ea app is required to launch steam games (with I am okay with if it worked)
And I can't enjoy my games because the app won't launch my games.
It is not isolated to a single game nor series it goes for all games I own.
If I launch the game from the app or steam it keeps the app minimizing and poping up.
I have tried: uninstall and re-install; app recovery; restarting the app; signing out and in again.

I have had many issues with this game and have played less than a few hours on it.

I am now unable to use this game as it appears the Anti Cheat is not compatible with the Windows 11 security.

Other games using Anti Cheat do have any issues, so this means Anti Cheat for Squadrons appears to be the issue here.

Seeking information on when EA will fix this incompatibility and provide an update for it.

Thanks.

Back in May I advised ea help that I was being overcharged on my pogo a/c. In April I renewed for another year for 39.99. Since then and going back into last year I am being charged 7.43 a month. I have detailed all pertinent facts to your help site via 130 emails back and forth. To you reps even agreed that I was being overcharged. Now tonight received an email which state they cannot find are discussions due to an issue. I really need someone to help me get this fiasco resolved.

Jerry Slater

[protected]@aol.com

Google deleted my email, it was linked to EA tapped out, I've had numerous chat robots that have not been helpful asking for personal information like credit cards and my address which is not something I ever used, only my email, very unhelpful and being transferred to another without saying so. I'm still trying to recover my email with no luck, this was some hacking done I'm sure. But I can't sign in anywhere because my email was deleted and linked to EA, and I can't sign in or login anywhere that requires verification. It's not brain surgery, it's a game I've spent 12 years playing from when my son was young. On level 460, the ONLY game I play.

EA literally stole my account, due to my ISP closing down many years ago I had forgotten my email address for that ISP, I had multiple accounts on that setup, EA could not find my account due to this, I was told if I managed to remember my account to come back to them and they would sort it. Well I remembered recently and went back to sort it to be told that unless they could send an email to the now dead ISP that my account was linked to that I couldn't get the account back. Then I was told that "due to inactivity" EA had closed my account and regardless if I had access to that eMail address or not there is now no way I could get it back. There are games on there I have paid for and literally never played. EA may as well have reached into my wallet and stolen cash from me because that is effectively what they have done.

This company has to stop making football games you cannot make them the gameplay changes everyday it's f*** ridiculous all you do is con people out of money and make people gamble your a utterly wank company who has no clue about football I am sick of shouting at your piece of [censored] game because I have no control over the players its all wank AI crap this game has become worse and worse every year since FIFA 17 and you just disappoint every single person in the compunity..your next game will just be the same total crap game where the gameplay is unplayable and costs a fortune I tell you something it's a good thing I don't live near your headquarters because I would come bang all your heads together to make you realise the game is just god damn unplayable every single day

From the time I purchased the game May 5, 2023 until now I have written at least 10 EA Help requests. My computer was built primarily for that game with a 12th gen CPU, EVGA GeForce RTX 3070 GPU, 32 Gb of D4 RAMM, 2-1TB M.2 SSD, 2-2TB 2.5 inch SSDs, ASUS H670Pro WiFi, Windows 11 Pro, with all updates up-to-date. I have been unable to download the game using the EA App since it first went live and have spent at least 30 hours in the attempt.

EA Help keeps sending me emails saying they would get back to me when they had more information, and when they had anything to suggest I accomplished them to no avail. Today, with the help of a builder/repair specialist we chatted with them. The rep even suggested downloading another game would somehow allow me to download the game. That also didn't work 13 Gb download later!

I told the representative that all I wanted to do was to have EA return my purchase money, $90 and that it appeared that they had no idea of how to fix the problem. The rep then told me that the company was well aware of the problem and that all I had to do was wait until they posted the fix. The rep. had no idea when that might be. I was then told that they would NOT return my purchase money because the "it wasn't eligible". No response was given as to why.

If, as the rep said, the company was well aware of the problem, they are responsible to fix it in a timely manner or return my money. The rep also would not allow us to put in a complaint. She said she would do that, and we would get an email confirming that from a "someone".

EA wrongfully banned me from the FIFA 23 in game transfer for market on the game. I filed an Ea help case with them within hours of the wrongful ban. After a week of waiting, I elevated the complaint through an EA Advisor and was told the Terms of Service team would get back to me within 10 days "Maximum". After more than a month has passed and multiple times talking to advisors, I still have no resolution and have not received a single email or any other form of communication from the ToS team in response.