Early Moments
Reviews and Complaints

Hi, I saw the advertise on the Facebook since I am a new mom I'm excited to buy a books for my daughter, and it's on very cheap price 5books for $3.95 plus free shipping ( first time ordering online books ) so I gave it a try.. After I ordered I saw this automatic membership/subscription and auto sending book every month which I don't need and expensive . I can pay for the "WELCOME PACKAGE" for the price that it's said ($3.95) but not every month that will cost me $20+. Cost of a box of a diapers already, I want my membership/subscription to be cancel.Can't afford to have monthly bills like that for a books especially I'm a new mom.. My confirmation #6080235

I saw their ad on Facebook and thought of giving it a try. So I ordered for 4 books at 99 cents each as promotional offer.
After received mail saying I am enrolled in subscription and my next Oder will be shipped soon. No where in the website did they mention about the subscription, not even in fine prints. Unknowingly I fell for the scam too.
Please stop this behavior and save me and others from this annoying scam.

I canceled my account on, or about, July 13, 2017. On August 10, 2017 my account was charged and should not have been. I did not authorize this charge and would like the funds returned to my account as soon as possible. I do not authorize any further charges to my account and ask that this account be closed. I am enclosing a copy of the form I submitted to show my cancellation.

I signed up to pay just the shipping charges for a promotional package. I received the package at the agreed upon $5.29 charge, but I never agreed to and signed up for repeated charges and deliveries! I tried to cancel my membership but I've already been charged for another box. This is a scam. You get sucked in for just the promotional offer and get stuck spending a HUGE amount of money every 3 weeks!

Dear Sir or Madam
I am formerly submitting this text regarding account # [protected]-217 I request that you cancel this subscription upon receiving this text .
I in no manor signed for a subscription For any monthly books from this
company I am forbidding any further use of the visa I Used to purchase
the first order only. All further transactions is null and void I will be canceling all further charges to Early Moments .com

I have repeatedly tried to cancel this subscription. I have disputed the charges with my credit card company. I have sent numerous emails only to be returned with volume is high and we will get back to you in a timely manner. Please stop my subscription service. I have logged into my individual account and no option is given to cancel. I have exhausted every option, I am reaching out one last time. Please stop my subscription service. -Danielle Birmingham

I have ordered books and only three of them came. When I ordered I was supposed to recieve a book bag, Dr.Seuss ABC, The cat in the Hat, Hand, Hand, Fingers, Thumb, One fish, two fish, red fish, Are you my mother, 2017 Dr Seuess calendar and holiday stickers. Please send the rest of my package ! I have ordered this gift a while ago and it comes without everything. The gift is late and incomplete. I am very un satisfied.

Your payment schedule is not clearly explained and published on their website. 2nd shipment is shipped much before you receive 1st one, much before you actually charged for the 1st one ($22, not $3.95 as they show on their ads).So you end up paying for the 2nd package as well, as you wont get enough time to cancel the membership before its shipped.

I ordered the $6 promotional deal in early February, not only have I not received the books that I have contacted customer service about at least three times, I was charged again when I asked them to resend the order that I did not receive. The customer service refused to give me the tracking number and I am about to take legal action if I am not fully refunded. I am convinced that this is a fraudulent company and I have alerted my attorney of the situation and we are ready to proceed if they do not comply ASAP.

Customer Number: [protected]

Hi,

My Customer # is [protected]
I ordered books on Dr Seuss birthday for approximate amount of $ 6. After that I did not order any books but I can see that my credit card is charged an amount of $20 on 8th march 2017.

I have not received any books until now. Can you please reverse the above amount charged on 8th march and refund it to my card as well as cancel by subscription.

Thanks,
Sunil

I've been trying to get this membership cancelled for about a month now! No one has contacted me back. I NEVER agreed to sign up for the membership. I agreed to the books, but it never stated ANYWHERE on the page that this company would sign me up for a recurring charge while they REFUSE to come to the phone or answer my emails. So! If y'all don't cancel the membership and charge my card again, I'll be sending my lawyer your way. Delinquent company! Stealing from your customers! Shame on you! Account #: [protected]-212 Zip Code: 77099. You have my permission to CANCEL this membership!

I called on 3/7/17 at approximately 1:16pm about a charge I noticed on my account after signing up to what I thought was only a promotion to purchase a set of 5 books for under $5. My daughter was so excited and I was delighted to have gotten such a great deal. I shared the deal on my facebook of over $1000 possible sales leads for you guys. I don't recall ever reading a choice of package for a membership nor do I recall agreeing to a membership at all. When I called to inquire as I mentioned above I was told by the representative "if you didn't want a membership you shouldn't have bought the set of books" after clearly stating I only wanted the books and did not ever want a membership for ongoing deliveries. The representative chastised me and called me mean after cutting me off as I expressed my customer service complaints in addition to even telling me to continue to complain as she placed the phone away from her ear. after asking her to speak to a supervisor there was a pause and then her saying "well thank you is there anything else I can help you with?" I am absolutely disgusted and I plan on letting everyone I referred, to unsubscribe from your membership. What's a costumer service representative who is unable to handle customer service issues? The least she could have done was try to hike the sales by telling me the benefits for actually keeping the membership. The irony of it all: a catty customer service rep for a children's book club.
Cynthia Cruz
[protected]@aol.com

I put my billing address in as an address in Washington state and my shipping to my home in Virginia. However - upon looking at my account it says my shipping and billing are the same address?!
Also - when I ordered my books it didn't tell me it was a subscription.
I'd like to know how I can get my books/dr Seuss welcome package that I paid for that was sent to the wrong address on your websites part.

I signed up to receive books for $7.95 before Christmas and didn't read anywhere that it was a monthly (or more) subscription that I would be automatically charged for. I contacted them after the first charge and asked to be removed and cancel my subscription they sent and email saying my subscription was cancelled.. well since then I was charged 2 more times. I contacted tgem yesterday to cancel again and they said they did, yet this morning I woke up with anoyher charge on my credit card! I am not impressed and will never recommend the scam they call a company.

Dear Sir/Madam:

I have made contact with Early Moments/Elmo's Learning Adventure several times to inform they that I have returned their products. I asked them to please do not send me any more books.

1/11/2017 @ 11::02 am - I spoke to Customer Rep, Angie and gave her the receipt number of the return

12/27/2016 @ 12:33 p.m. - I went to the United States Postal Office and returned the merchandise.

Receipt number [protected]
Tracking Number [protected] 62

I don't know if it is sitting on someone's desk or in their warehouse, but the merchandise is not in my possession. They claim they are going to send $21.41 to a collection agency when they are in receipt of their products.

Totally unethical!

For some reason, or some how, I ended up in early moments dr. Seuss book club? I called early moments and cancelled. I was assured that my cancellation would happen about 3 weeks ago. I am 74 years old and on a limited budget and no grand children so I don't need these books. Yesterday I received another 4 books in the nail. My bank statement shows another charge. So I had to cancel through "cancel wizard" of which I was charged $35.00 + books charge.
This is really a bad scam. Please lets get this taken care of. Thanks john

I do not recommend this company! I had to call to cancel my membership and the lady told me that the order that I received they have charged me for it and I should return it back and I will pay for shipping and then only they will refund it. I didn't authorize. You should really specify that by purchasing the first set of books for $3.99, that you are signing up for a membership that will take $20 out of your bank account every 3 weeks or so unknowingly to the purchaser until they check their account and see that they are being charged for books that they haven't even received! They obviously do this often because everyone has the same complaint. They make their money from charging people account without you knowing.

I completed an offer in which I would get 4 Dr suess. after purchasing the books with my credit card I awaited my reward through kill shot bravo. I am missing about 1300 in gold. I completed this offer during the holiday double rewards limited time offer. Below are pictures proving I've emailed tapjoy and sent everything you asked for and still no luck. Plz correct this error. Thx in advance.

Don't buy the 4.99 trail because they will sign you up for a monthly prescription for 19.94 without noticing you. My credit card was charged and i haven't got the money back yet. They are super slow on email response and whenever they do respond, they will tell you the shipment is released the day they responded to you. so you will have to pay shipping and handling to return it.