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RE: Account Number [protected]-217
I signed up to pay for shipping and handling cost for a promotional package in the amount of 9.95, but I have never agreed to and signed up for repeated charges and monthly books delivered. I tried to contact this company by phone, to cancel the books being delivered to no avail. I have not been able to speak with a representative of this company. They trick you into a promotional offer and you get stuck with charges you did not authorize. It's nothing but a SCAM!
Hello Mary,
We're very sorry, but a bit surprised, that you weren't able to resolve this issue with our customer service team, but we're happy to help however possible. We want to reinforce that we are certainly not a scam, but rather a well-loved subscription program, and we've helped thousands of families collect home libraries of favorite children's titles since the 1960s. We're sorry to see that you did not realize you were subscribing when you ordered your deeply discounted welcome package. In order to check out, you must review our terms and conditions and click AGREE, agreeing to our membership terms. If you missed the details in doing so, we're sorry for the misunderstanding.
We'd be happy to assist in managing your subscription - please either send us an email, call [protected] or send us a Facebook message with your email address and we'll pull your account right up.
Thank you so much,
Your Early Moments Customer Care Team
I agree with her! I never signed up for a member ship and just got charged a monthly fee?
SCAM! Currently having the same problem. They have not even shipped my original books yet. I also have an additional 20$ charge for book subscription I didn't even know about. Will not return my emails and cant get anyone to answer the phone. So I have no books, no confirmation, and have lost the $9, now another 20$. Just sent an additional email that I will be going to my bank for fraud if I do not hear back by Monday afternoon.
Me too, this is crazy! “ Get 3 books for $3.00” THATS ALL IT SAID! Thanks to my fiancé she figured it was some type of scam and did some research and I was able to cancel my “subscription” that would have charged me $15.00 every 3 WEEKS! Never did I see anything about a “subscription”. Very unhappy 🙁
Complete scam. I got the 3 books for $3 offer, I checked all info including small print and nowhere did it say I'd be sneakily charged over $20 a month for a subscription I never agreed to.
I'm so angry and will not let this go.
SCAM ALERT.
I read they will charge less than $6 a book after first shipment and there are 3 books which would be $21 after shipping. If you read the fine print as I did many times before hitting I agree you would see you can cancel your subscription anytime through their website. I have had no problems and have managed to cancel two incoming orders because I did not need them at the time. I have not received my $3 offer yet but am patiently waiting. I have seen others have received theirs it just took a little time. Sorry you had to go through this trouble. I was just letting you know it was written in the fine print.