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I found a charge from Early Moments to my credit card. I have never ordered any products from this company. My guess is that Early Moments is taking orders from stolen credit cards. When I called their customer service line and requested the e-mail address of the order billed to me, they said that they could not give it to me; that the only way they could search for my order information was if I gave them my email address. Well, that makes no sense to me, because they should have been able to search for my order based on my name or shipping address, as every other website that I do business with is able to do.
So that leads me to believe that Early Moments is somehow complicit in a scam to generate orders for their company. I received their shipment, did not open it, and returned it to the post office marked "REFUSED". Then I filled out a fraud report at my bank (took about 20 minutes) and the charge against my card will be reversed. I have also requested a new card number, as my card number is being passed around to several different companies that apparently are doing the same thing.
The complaint has been investigated and resolved to the customer’s satisfaction.
Early Moments is a scam and false advertises. The add claims there are no hidden fees and no further commitment, which is misleading.
After ordering "Three books for $5.95, " on March 2, 2011, a confirmation email immediately followed the submission and stated, "the items will be shipped in 7-10 days and arrive within 3 weeks, " March 4th, the payment was processed. March 16th an email was received stating that the order had been shipped which was over 10 days from the original email and the payment being processed. Now, by April 20, 2011, the three books still have not been received. Through email correspondence on April 5th dissatisfaction in the amount of time that passed was expressed. The response from, ashirley@earlymoments.com, was to wait 3-4 more weeks!
To my surprise, on April 15, 2011, there was a debit to my account for $18.96. An email was sent inquiring about the charge, to which a response has yet to be received. After a research effort around the Early Moments website, a customer service number was located [protected]) I was able to get through the automated answering service to get a representative, who stated the charge was for the book club that I enrolled in when making the initial purchase. The representative implied that I had not read the fine print, when in fact I had. The agreement states that notification will be sent on the intent to send the next set of books and that there would be 10 days to agree or deny. A notification was not sent. In the end, the refund for the purchase and the $18 charge was provided, but its not worth the headache.
By pass this “deal” it is not what it seems.
looks like early moments is frad company. My wife purchased books for $5:95. I see now that they are charging for some other orders, which I didn't place. Very misusing cridit/debit cards.
I've been experiencing the same problem as the rest of you and while I was able to cancel my account, before I was able to do that they had sent out more books. Now I was told if I sent them back I would receive a refund with in 24-48 after they were received. And while I sent them in on January 13th, they are telling me they haven't received them, thank God I decided to use UPS so I could confirm when they were delivered to the address I was given which was indeed confirmed as 6 days later. Not to mention I've been keeping track of all my conversations with these people and considering it's been 3 days and have since then have not refunded me. All I can say is that these people SCREWED WITH THE WRONG PERSON!
how do I stop the shipping. because I got the first three books. and now they are sending me more books how do I stop it ?