Ecco
Reviews and Complaints

I purchased a pair of Ecco walking shoes in Thailand approximately two years ago but have not worn them that much, the uppers are still in very good condition. However, the rubber on the soles has disintegrated to the point where it's impossible to wear them. As I spent approximately £100 on them I feel the soles should not have perished. Is there anything I can do to get either a replacement pair or a credit note?

Christine Robinson
[protected]@yahoo.com

I bought Ecco Track II Gore-tex hiking shoes many years ago. They were great shoes but I only used them several times and left them in the box in my closet. A few weeks ago I ran across them again cleaning my closet and I thought I would try them on again. The leather was practically in mint condition and looked great but the soles were litertally almost melted and sticky. I thought it was really strange since the shoes were kept in a cool and dry place. But after reading the forums, I can see this is a common problem. Some people have even said that the soles wear out if not in use. I took the shoes to a cobbler and they said nothing can be done to repair them. They've said they have never seen such a thing happen. It's a shame because I own two other pairs of Ecco shoes with no problems. I guess this issue may be specific to their track series line of shoes. I will definitely be looking for another brand of shoes next time I shop for hiking shoes.

I bought a pair of Ecco boots and after wearing them only a few times the soles completely disintegrated. I thought there must be a fault so sent an e mail with supporting photos to the manufacturer, but having read of so many people having a similar experience and being ignored by Ecco I am no longer expecting a reply. Perhaps all those of us who have had problems with Ecco should contact the trade standards authority. These are certainly not cheap boots and shoes. I have had far better wear from much cheaper boots from Cotton Traders and Millets. As you can see by the photos, although the soles have had it the uppers are in little used condition.

Like many people writing reviews of ECCO shoes, I have been a fan of theirs for 20 years, if not more. Sorry to say that in the last few years, I have experienced quality issues with ECCO, primarily with the sole and occasionally, fit. My experience has not been as dramatic as some here, where the sole suddenly disintegrates or performs a disappearing act in the closet after one month of wear. Rather, I noticed that within six months of purchase the soles of my shoes and boots showed grey-black dots, about the size of a pencil eraser. At first I thought I had stepped in something inky, but upon closer examination I realized that the dots were actually holes in the sole, disintegrating from within. The dark spot was merely the outside skin of the sole had not (yet) disintegrated. Of course that inevitably wore off or fell off, and I was left with two pairs of boots and two pairs of Track II shoes in various stages of sole disintegration. I should say that not all of my shoes were in equal disrepair. One just had a few "dots". But the boots were a disaster. Moreover, I also noticed that the seam between the sole and shoe had started to crack and come apart on one of the Track II shoes -- alarming. I had several pairs repaired via the mail in service (Nushoe) but those soles wear out as any other type of sole, so I felt that I had not enjoyed the durability that ECCO once promised, in exchange for premium pricing. I am very hesitant now about purchasing ECCO, and feel disappointed that I must say that.

I have owned over a dozen pair of ECCO shoes over the last decade, and now a 4th pair has disintegrating soles. The current ones are about 2 years old, and hardly worn. I sent the other three pair back to ECCO in mailing bags they supplied, and they sent me vouchers to use on their website. I ordered replacements - no problems yet with those. I have been a loyal ECCO customer, and they have backed up their product, but 4 pair ?

Soles of the shoes have disintegrated for no reason. On checking at the internet I found that this is a common complaint about this product.
I have shown the product to the Concept Store. They accept the product is defective, but are not willing to do much. I am requesting full refund.

The soles on my Ecco shoes just started falling off in sticky chunks and pieces. These shoes have had very very little wear and now they are useless. They have the black soles and are made in Portugal. The model is [protected]. I thought I had purchased a quality pair of ecco shoes but I was wrong. From all the posts here on problems with ecco shoes, it appears that I am just another victim of a shoddy product.
I will never again buy ecco brand shoes.

very little wear on shoes when soles starting to flake off at ball of feet my shoe cobbler states this amterial has a history of this in several other companies and can not be repaired. I am diebetic and these shoes were recommended by sales person at Dillards in Richmond Indiana. at 82 years of age I am not out running in these or abuseing the shoes. on fixed income I feel the shoes shoud be replaced.
Wm. G. Harter 7204 North Orchard drive Springport Indiana [protected]

I bought a pair of ECCO TRACK Waterproof shoes, paying nearly $200.00 at a store in Fashion Square in Sherman Oaks--I hesitated at the price but was sold when my wife said, "You deserve a good pair of shoes." I did not deserve what happened to them after not more than half-a-dozen wearings. We were at a restaurant when I happened to look down at the floor, thinking I had stepped on some food waste--it was the entire raised (foam?) sole coming off in pieces, as the attached photos will attest. I emailed them, noting even that while a resident of Denmark (company's home, I believe), I had become impressed by the quality of Danish products and the apparent way in which Danish companies did business which seem to place great emphasis on pride in service and products.
I received no answer and have this pair rotting shoes--only the soles, not the uppers which look fantastic, still.
UGH! If Ecco can hear the Echo, at least honor your customers with some kind of response. Which I don't expect now, some three weeks later. Moreover, after seeing the rest of the board on this one, I'll just chalk it up to a sad experience and hopefully warn some others off making the mistake I did. J. Benti

Well, well, well... there You go..

I'm a danish citizen and have always bought my 'formal' shoes from Ecco, a danish company which I trust in comfort and quality, and this I always felt I got when buying Ecco.

BUT, when my last Ecco's simulanious started to desintegrate and cracking under the soles I was deeply surprised, and I was sure it was a once in a blue moon kind of problem.

Only now after buying a second pair same style, and these also started to crack or disolve after 9 month I have had it !

Looking at all the copmlaints on the Internet, I see they must have a serious problem with their quality (which does not reflect the retail price).

Guess Ecco have become too greedy for profit margings, and this have compromised quality... it's defeneately not like in old days where my Ecco's would last for 10 years.

I'll go for leather soles net time..

Thanks for sharing.

I bought a pair of Ecco sandals to wear on a three week trip to Europe. I wore them before I went on the trip and they seemed fine. After one day, my feet began forming blisters and continued to form them during the rest of the trip. I had to buy an expensive pair of tennis shoes and padded socks to protect my feet so I could walk! Thankfully, the Walking Company took them back. My feet are still healing after I've been home a week and a half!

bought some rx-7 sneakers from the ecco outlet in clinton, ct. one sneaker is completely off in the wrong direction at the toe. took it back to the store and they dismissed the issue. got the ecco.com to take my sneaker back and replace it but...7 weeks later they still have not sent me a replacement pair. contacted the customer service at the "track your order" site but they tell you they cant help you! guess i wont buy them anymore. they used to have good quality control but no longer.

I'd been a huge fan of Ecco shoes for over 10 years. But I will not buy another pair now that I've had problems with multiple pairs. The problem is that their soles turn to mush and fall apart. It's almost as if they'd turned to jello.

My biggest gripe is that their customer service dept has a bunch of [censored] bags working for them. They kept insisting that the warranty coverage is only for one year - even for manufacturing defects! They offered to send me a copy of their warranty so that I can review it; what an unprofessional thing to say to your customer!

I asked to speak with their manager and ended up leaving a message on his voice mail; and of course, I never heard back.

I have 8 pairs of Ecco shoes that are cursed with rotting soles. This is upsetting, as after a few yrs of moderate use, it's unfathomable that they should literally, fall apart. The price paid for the shoes were not cheap, and if I dont get some free repairs done, I will look to other shoe makers that back their products. The entire line is rotten with rotten soles, I might add. I have 10 pairs of Eccos. Two pair of the soles are thus in great shape. This oughtta be a class-action thing, seems endemic in the line.
whom do I contact about this?

Shoe Style ecco shaker

My Dr. recommended your brand. I bought a few pairs a few years ago.The reason I buy your brand is because I had a right foot operation and i needed the width and comfort. I pd. over 100.00 dollars for this pair. I knew this shoes would last years and No!

The right heel and some of the rest of the sole is falling apart. Also the left shoe is started to do the same. I cannot use them anymore.

I would like to mail them to you for review and invaluation. I would like in return a new pair of the same shoe or have a choice of another pair.
I do not have a receipt.

Thank you for reading my complaint.

I've bought four or five pairs of Ecco Track shoes over the years because they were especially cushioning for my disabled ankle. That the soles finally started to break up has been hardly surprising considering the punishment they endured, but my latest pair were not nearly as robust. The plastic soles literally ripped open. Ecco don't offer a repair service, and I couldn't prove when they were purchased as they were a gift, but Ecco recommended a shoe repairer who, surprise-surprise, features a resoled pair of Ecco Track shoes on its home page! Has the manufacture moved east to save costs, and have standards lapsed? The photos show my new pair of Eccos on the right. The pair on the left have seen a good year and a half more wear! From now on I'll be looking elsewhere.

Bought my husband a nice pair of Ecco dress shoes...even if he doesn't get "gussied up " all that often. Needless to say they sat in the closet, but when he tried to wear them recently for the first time in a while, the soles split across the ball of the sole and chunks of the heel and toes fell off. I took them to a cobbler, he told me he has seen alot of these and there is nothing he can do. There are websites that I can mail the shoes to and get them repaired for $65, but what will I get back? Anyone try this ? They look new on top and rotton on the bottom. So much for a quality product...

I purchased a pair of Ecco walkers several years ago. Most compfortable shoes I had ever owned, and the most expensive. Walking 5 miles a day, I wore them out .. the soles anyways, rest of the shoe still looked great. I stopped in at an Ecco retail outlet to purchase a replacement pair only to find out they had been discontinued. Why do shoe manufacturers do this? Feet haven't changed much in the last 2, 000 years, you would think someone would have come up with a perfect shoe by now. Anyways, I wrote a complaint to the company (Ecco) never expecting to hear back ... my warranty had long since expired. A couple of months later, I found a nice little box on my front portch. Opened it up ... lo and behold, a brand new pair of Ecco walkers ... compliments of Ecco. Only problem, these new shoes (even though more expensive) are crap compared to my old ones so I hardly ever wear them. Moral of the story is ... never associate a name brand with quality ... and ... if you have an issue with a product "good", or, bad let them know about it. I think sometimes companys hear so much negative feedback they tend to overlook the things they were doing right.