Ecco
Reviews and Complaints

I have two pairs of Ecco sandals of which the soles have disintegrated. I spoke to the distribution manager of the Country ( Ireland ) where I bought them, and was told that rubber perishes as do car tires, if not used constantly! I guess I should have worn them day and night! What sort of fools do these people take us for? Something has to be done to stop these things from happening. Joan Phillips de Vives.

P.S. Needless to say, I got no satisfaction. I now buy RIEKER footware.

I also had sandals that I hardly used (like maybe 5 times).
When I pulled them out of the cupboard after a couple of years the soles had turned to jelly - they were completely unwearable.
It sems that this is a common problem due to faulty manufacture but Ecco refused to refund my money, only agreeing to a discount off another pair of shoes.

I don't buy rubbish twice.

correction: ...They are now made in China...

I bought a pair of Ecco Walker in HK more than 10 years ago. It is still going strong, because it is made in Japan. I like this shoe a lot and I was looking for it when I visited HK recently. They are not made in China and comparing to mine, the quality is very poor. It just looks cheap next to my old pair. I have other Ecco dress shoes that had sole problems. I bought two pairs of the same style by different colors at the same time. After a few months, one pair's sole cracked across the ball of my foot. The other pair was fine. Go figure.

They do not answer repeated emails at all.
Shoes last only few weeks! and not 10+years. I am fed up with them the whole company is a rip off+junk.

Ecco shoes are not worth anything! I had three pairs and one of those I used twice a week and the sole still came apart in chunks. I have a Bally sneakers I have had for over 10 years and are worn only a few times and they are still good as new and I did not have to pay the amount of money that Ecco wants for their shoes. When friends ask me about Ecco I tell them not to buy as the quality is not there.

Ecco shoes are made using a polyurethane rubber. The more the shoes are worn the better. If the shoes are just left to sit there unused the rubber will harden and then start to disintegrate. Think of the tyres on a car. If you park a car and leave it sit there for a few years you would be a fool to drive it as it would be unsafe. Try wearing the shoes you invest in and don't leave them sitting in a box in your wardrobe!

Totally agree with you had the same problem with 6 pairs- kind of the same silly idea of Ecco being the best shoes ever made- NOT- bought all this within a few months time. Little or no wear and they fall apart after some time spent in the box. Really crap shoes. Some got replaced with other shoes, and they seem to last longer. I only had problem with those with whitish rubbery soles including slippers, shoes, boots whatever.

I found the same happening to me with 3 different brands of shoes: Picolin, Ceruca (Spanish) and a pair of rather expensives spanish snake-leather boots called barrats( I should have know- barratos means cheap. The soles of all just desintegrates suddenly after hardly ever using the shoes.
My two pairs gave up after using them just once after 2 years in storage while my wifes pair only lasted 1 month. Looks as though some new material is used by several manufacturers to make sure you must buy again soon. It a blck material a bit like rubber but it just crumbles away.

I have few pairs of ecco shoes during these few years. i bought one new pair of ecco shoes in end Feb 2012 at singapore ION shop. The disign is nice but the shoes sole is very slippery during the raining day, i could not control myself and had a fell against my back until now still not recovered and back still painful. I will not considered in future to purchase Ecco brand of shoes. it really bad experience of it. I think the shoes quality are no good compare to last time.

This is a well-known and widely-experienced problem with Ecco Shoes. See http://honeypot.net/my-ecco-shoes-are-junk for a lot of stories. If you still have pictures, please send them to me and I'll post them.

own 10 pair, various types, love them, but 8 of the 10 pair have rotting soles.
I dont invest hundreds of dollars to get ripped off. if they gave a crap, they back every pair.
are you listening, Ecco?
better yet...are you listening, Ecco competitors?

Ecco Shoes are a disgrace. DO NOT BUY!

It isn't the fact that these shoes are inherently faulty (which they clearly are)

it is the fact that Ecco will not compensate buyers of their junk footwear.

Boycott this amoral company!

I bought the boots with this sole...lasted 4 hrs. I thought I had stepped on some gum, as something was sticking to my shoes...I looked down and big hunks of rubber were virtually peeling off...top was beautifully new...shoe repair said there is NOTHING to be done with a molded sole...total bummer...no more ECCOs...and they were very comfortable and I wore them for years...they need to last longer than 4 hrs.!

Its hydrolysis, It just happens to that rubber compound over time, not eccos fault, though they have withdrwan all shoes which have that problem and use a different compound now..

Exact same thing happened to me. High Trek boots in perfect condition...only worn a few times and the soles are falling apart like a bad science fiction movie.

Add :

http://www.ecco.com/collection/productdetail/review/ReviewRHAction.do#reviews

ecco.com > men > business > basic > boston > Art. no. [protected]

Bad experience (add words) :
Mr K Moore, I agree with you too. I bought a pair of this Ecco in HK to my dad celebrate his birthday, the reason I bought because he loves the pair (ECCO) he is wearing now (MADE IN JAPAN) that he bought many years ago in HK, after we back home open the box happily, we by accident pull out the shoe pad found out a word 'MADE IN CHINA' printed inside the shoes on the shoe pad which is not very very obvious be seen if you simply just look into the shoes, we questioned WHY NOT printed 'made in China' on the sole of the shoes but NO WORDS show on the sole?
We don't mean products made in China is bad, but since the price is expensive, HKD1300 (even after discount, it is HKD1040), the sales of Ecco said the shoes is made in Europe, we questioned why the shoes is not made in Denmark or Europe but CHINA ! The shoes made in China, it really doesn't worth HKD1040 for a shoes since we know very well about China. Why sales of Ecco cheating us? WHY ? Also the sales said the shoes have air-max, I think the sales also cheating us too !
Ecco claims itself a Denmark shoe making company, it is cheating he customers by printing MADE in CHINA inside the dark side of the shoe, we are very disappointed, I also think my dad will experience the same as Mr K Moore soon.
Ecco, you will lose four more customers forever (include other family people) !

http://www.ecco.com/collection/productdetail/review/ReviewRHAction.do#reviews

Husband loves Ecco shoes and this one pair that is rarely worn(he doesn’t dress up much, funerals, weddings etc) Is literally crumbling every time you touch them! Not sure what to do, his other Ecco’s seem just fine. Has anyone had luck with Ecco repairing or replacing these defective shoes or do I need to tell my husband to find a different brand to buy?

I had the same problem with my Ecco shoes that cost me $200. After time, even if you dont wear the shoe that much, the rubber on the bottom just starts crumbling, you can just literally peel it off with your fingers. The funny thing is (I mean that in a sarcastic way) the reason I buy shoes that cost more is not only the comfort but that they last longer, so I thought, I was wrong in thinking they last a long time.

- Paul B.

Same problem Bought a pair of Track II Ecco shoes to celebrate my first pay check out of college. Payed over $100.
A little over a year later, the sole had deteriorated and started falling off. The leather was still in great shape but it was too late and not the kind of sole that can be redone.

Love the styling. Hate the quality.

-- Tom

I also have had the same problem with a pair of sandals. The sole has come away in chunks. I was going to send them back until I saw your email, but realise it is a waste of postage and time. Thanks for your comments. I too will not buy another pair of ECCO sandals.

Same story. Ecco replaced the soles and they fell apart too.

I agree- I find ecco black shoes have changed lately they just don't last anymore> I always found they lasted at least 3 years on London streets but suddenly as of about 2 years ago I found they started making the heel HOLLOW. So the bottom of the heel is now just a thin layer which after just under a year wears through to a sort of spongy substance they now put inside and the shoe is then substantially useless. I took the "Hiking" shoes back to the Oxford Street London Ecco shop the first time as it was 11 months- they were very nice and changed them immediately but I found the new pair (similar range but not exactly the same model) ALSO had a hoolow heel that wore out after about 10 month this time. They're quite expensice too some £100-£120 I don't mind paying this when they lasted but won't now.

I'll never buy bECCO gain.

i bought a pair of ecco boots, the first time it rained the sole came apart like a rotten mango(disintegrated).
i send them back, they send me different pair, same sole.
put them in closet, as i had purchased other boots. got them out 2 years later, the sole disintegraged from just sitting in the box! what gives? why dont they change the sole to vibram? never buy their boots!they cant seem to learn or dont care...like a car company, charge enough, you can absorb a few fatalities!...unethical people!

i have (had) a pair of ecco boots, insulated, gore tex lined. no problem with the water proof aspect, but the sole disintegrated and cracked in half. they did not wear out, but fell apart.

eccousa sent me a plastic bag to send them to repair facility which turned out to be a private, contracted company. they rejected the boots saying that they were out of warranty and unrepairable.

ecco usa's response was that i could send them in again, to their returns dept (i thought that they were going to ecco the first time) for a second opinion. they kept repeating that the warranty is only for a year. wearing out is one thing, disintegrating is different.

the upshot is that ecco sells for high prices, but they really don't expect their products to last more than a year (length of warranty) and at least some of their products are not repairable if they wear out.

ecco = high prices for throw away quality.

If the store is not able to help you out you can contact ECCO directly. [protected]

As you have not mentioned the name or the style of the shoe I can not tell you what to expect of the shoe. For an ECCO shoe to have a water/leaking warranty, the shoe needs to either have a lining called Goretex which would be indicated on the outside of the shoe with a tag saying "Goretex" or a special treatment applied to the leather called Hydromax which would be indicated with a stamp on the leather saying "Hydromax".

The water/leaking warranty for Goretex is 3 years
The water/leaking warranty for Hydromax is 2 years

ECCO does offer a twelve-month limited warrantee against defects in materials and workmanship.

The warrantee provides for ECCO to examine your claim, and to determine if any part of the shoe fails to function properly due to any defect in material or workmanship. The ECCO warrantee does not apply if ECCO deems the shoes show signs of excessive wear or abuse. A proof of purchase must be provided indicating the shoes were purchased within the one-year warrantee period.

If the store is not able to assist you may mail your shoes to our offices for further inspection. Please include a letter reviewing your claim, along with your complete mailing address in order that ECCO may respond to you by mail.

ECCO Shoes Canada, Inc.
Attention: Claims
10 Whitehall Drive,
Markham, Ontario
L3R 5Z7
Canada

These shoes are a few years old, but worn very little, always kept in my closet, the sole is falling apart

Disappointed not to be informed by ECCO manufacturer that the soles are degradable. I mean..keeping shoes in a box to preserve them for special occasions..and the soles start crumbling beneath your feet when an occasion comes about. It just isn't good enough for consumer rights .

I have an expensive pair of boots I am unable to wear because of the foul smell of ammonia.

I feel annoyed that nobody is interested.

I am now in a position where I have got to throw a pair of boots away that have no wear on the sole and should have lasted a long time.

Bought shoes 2years ago at Dillards in Webster Texas. Worn probably 5 times. Standing at wedding reception and someone pointed out that pieces of my shoes are all over.

I bought my Ecco shoes several years ago...I believe at Tradehome Shoes in Sioux Falls. I no longer have the receipt for the shoes. I have only worn them a few times. The last time I wore them, the heels started falling apart and leaving a trail of black fragments behind.

I don't have any more information to add.

the soles have disintegrated. the upper part is very good. please fix the shoes or provide equal new shoes.

The right shoe on the right side, presses on my ankle. By looking at both shoes, the right shoe top is a straight line on the top of the shoe. The left side has a curve on the top.

Hello I did write about my lovely ecco 2 shoes which I must say are the second pair of patent leather shoes to split at the side with not much wear. I have a reply stating as purchased 24/8/2019 out of warranty. I stated under consumer act 2015 a replacement or repair must be considered for 6 years.

Can you please let me know.

Serial Number: 45 [protected]

Bought in London.

The shoe soles have disintegrated, turned to mush while sitting in the wardrobe in their orginal box.

Shoes worn only for funerals in the few years since I purchased them.I attended a funeral today and wore these shoes for the sixth time a d the rubber solesAND heels disintegrated.

I always buy Ecco and feel very let down by this poor quality.

I have taken photographs of the sorry state of them