Ecco
Reviews and Complaints

Dear ecco team

My name is anas awata and I live in saudi arabia, me and my family are regular customer of ecco shoes

I have bad experience with one of my shoes which I bought like 8 months before from riyadh - al nakhil mall branch - the leather of the shoes peeled off although I am using the daily care cream of ecco

Unfortunately I dont have the purchase receipt, I visited 2 branches to claim for an exchange (I went to alnakhil & riyadh gallery branches) but the ladies did not respond my claim and asked for the invoice

I am reporting the issue to you and I hope to find help and give me solution as its the first time I get quality issue with ecco shoes

Below is my contact details

Name : anas awata
Mobile number : [protected]
Email : [protected]@hotmail.com

Dear Complaint Service of Ecco,

I am writing to complaint on very impolite bevahoir of one of your branches in Turkey. I should state that the saleperson is that much impolite which you cannot even ask him to bring a new shoes to wear, size and test it. I cannot imagine such a behavior from an Ecco branch after 10 years to be a loyal customer of your company. I am living in kazakhstan and I am tourist in Turkey for the period of 26 Aug-30Aug 2019, with my other colleagues we went to purchase 4 Ecco shoes. We took a taxi to get to your branch. We had ready to pay 6000 USD simply. The saleperson name was Ferhat in Istanbul branch, shppoing centre, Cities Shopping Center, a super impolite saleperson I have seen in mylife. Whatever we requested he was avoiding to bring it for test and was saying they do not have the size. He brought couple of models but refusing to show us others for no reason! Amazing! It was amazing experience.
I never buy from ecco anymore and I am that much disappointed which I plan honestly to hare this experience with my entire friends and colleagues.

Please contact me in case via +7 [protected] via Whatsapp or directly.
By the way.
Hope you take a proper action.
Prof. Mehdi Bagheri

P.S. Attached is the photo of branch.

I have had these shoes a short time. I have worn them, maybe, 5 times. The rest of their life they have sat in my closet. Yesterday I put them on and as I began walking the soles began to disintegrate. Large chunks of black rubber fell off of the heels and soles of both shoes. The heels are now completely gone and one sole has a hole all the was into the foot bed. The uppers look brand new. Photo attached.

My shoemaker wants $90.00 to fix them which is about half the price I paid for them.

Want to replace them?
Refund my purchase price?
Repair them?

Please respond and let me know what you have decided.

Thank you.

I bought a women wear (top) from ECCO few months ago and after just wearing 2-3 times, the backside cloth of that top started tearing out. It was impossible to wear it and hence, I took it to the ECCO shop again. The staff told me they will get it checked and revert but no one reverted for almost 2 months. Today I went to check and another staff told me they cannot do anything about it and it happened due to ironing that cloth. When I bought no one in their staff told me this nor it was mentioned on that cloth. I am very disappointed with ECCO and suggest not to buy anything from them.

I purchased these shoes on August 6, 2019 and one of the shoelace loops came loose. What is the best way to handle this? I do not want to drive back to the outlet mall to return them. I bought them to wear on a trip in late September where I will be doing considerable walking and am quite disappointed at this failure as Ecco is an excellent and respected brand and I normally cannot afford this quality of shoe.

I brought these new pair of ecco shoes and after wearing it once the sole and rubber started coming off and they broke. So I would like to know what am i suppose to do now am i going to get my money back or am i going to get new pair of shoes. Kindly give me a reply within 2 weeks on [protected]@gmail.com and let me know the further process for this damage.

Hello. I have purchased 3 pairs of Ecco shoes over the years - 2 pairs are golf shoes. I rarely wear them - the golf shoes would get worn maybe twice a year. This year, on the first time of wearing the ones pictured, I noticed one of the sections flapping as they gradually loosened and fell off. Later in the round, my entire heel completely eroded over an hour period (as pictured) and other areas completely separated from the sole.

As you can tell from the pictures, these shoes were hardly ever worn and are very well taken care of. I am completely disgusted that a top line golf shoe would have such an egregious performance failure. I could have chosen any number of, seemingly, lesser quality shoes of a competitor, but I chose Ecco because I wanted a top of the line shoe.

I am submitting this in the hope that you will seek to make this right, in some way. I hope I hear from you soon.

Frank Novio

I bought these boots years ago.
Paid a lot for the boots as I felt that I would have them for a long time.

A year ago, one started to fall apart. Spent money for some shoe epoxy and attempted to fix. The fix worked for a while. Now the other good boot has disintegrated.
See pictures. Oops pictures wont attach as limited to 5MB

To me this appears to be a design and manufacturing issue...to have both soles fail and pull away from the boot.

I have pictures but they wont attach

Could someone in customer service help me if help is possible.
Rick
email: [protected]@pacbell.net
cell [protected]

Found new looking pair of black stitched shoes at Thrift Store. In no less than wearing them just 50 steps- the soles started cracking and crumbling apart, in big chunks. The soles felt like they were made of sticky fly paper, as nearly everything on the ground was stuck to it. The uppers remained perfect. The soles by contrast... look like a dogs chew toy. I'm simply blown away(and laughing) how fast new shoes can completely destroy themselves. I'm so glad these were removed from the market. Thanks, ECCO - you just lost another customer for life. Your brand should be renamed, WRECCO...

Hello. I recently had to throw away a pair of sandals as the rubber soles fell apart and crumbled. Now i find that my Ecco shoes are falling apart. The strip moulding on both shoes is coming loose. The glue is holding but the rubber is breaking away. Very disappointing for a "quality" brand. Hope you can improve the quality of the materials you use to match the price you ask for.

In the last few months I have purchased two pairs of Ecco shoes that as soon as I wore them the soles crumbled, I have also had the same thing happen to a pair of new Clark's boots. I threw the Clark's boots away as soon as I found them to be crumbling as they were making a mess of my very light coloured flooring, I thought it was just a one off occurrence, didn't even think about taking them back to the shop as I wasn't aware that this is an ongoing issue. Several months later, whilst on holiday I bought a pair of Ecco shoes ( still unaware of this issue) and again the soles crumbled, I took them back to the shop and they refunded me, they did not mention that this was an ongoing problem. I then purchased a pair of Ecco shoes from EBay, same thing happened again, again the seller refunded me. I then made some enquires and discovered that these firms are very well aware of this problem yet very little appears to be done about it other than advising people not to store the shoes. I have now checked my daughters somewhat expensive ‘nurse' shoes and they too are disintegrating. Are these firms being taken to task with regard to this?

Hello.
I have ecco white leather golf shoes purchased in HK, but stored in my house in thailand. Worn 2-3 times - all leather upper and even inner leather like new, bottom soles - like new, but midsoles - completely deteriorated just from storage.

How can it be - so big good brand and so poor material chosen which does not just stands in time.

I dont have POP because i did not expected such disappointing problem with ECCO material quality. I dont want to blame anything but replacement from ECCO can be good solution for me.

Good Morning,

I have been purchasing the Ecco Cross shoe for over 25 years. This last pair however is literally falling apart! They have been worn very little (as you can see by the minimal wear). Noticed a little crack on the side the other day...and by the end of the day both soles were completely falling apart. :(
I know this shoe is no longer being made, but it was by far the best/most comfortable shoe I have ever worn! Please bring it back - it has a classic, timeless design! Just bring it back with a different/better sole compound.
For now I am buying Clark shoes instead of Ecco :( since the current styles look rather orthopedic and most are only available with a tan or white sole. Bummer!

Thanks for your time,
Doug Gerth

Werte being worn at a school event for my niece and the heels hust started crumbling and by the end of the event after walking to my car and subsequent trip home, this is the result with the possibility of the material sticking to my vinyl flooring. Did not walk into any unknown substance that would have compromised the integrity of this pair of shoes. This was a semi formal occasion that I was attending

I purchased these shoes on 6/18/18 - ECCO Men's Lhasa Brogue Tie Oxford, Cashmere, 43 M EU (9-9.5 US) from Amazon.com Services, Inc for $152.92. One year later on 6/22/19, one shoe has developed a major split in the sole. I am 64 years old and use the shoes for business and casual occasions - the shoes have not been abused. They are in very good condition except for the split sole. I have about 5 pairs of Ecco shoes, but nothing like this has ever happened. I would like to return the shoes for repair or replacement.

Robert A. Davidson
2509A Natchez Trace
Nashville, TN 37212
[protected]@outlook.com

Dear Sir, Madam,
I was very happy with my Ecco shoes until one day from no reason at all both of my shoes soles just cracked in one moment. I wasn't near my home when it's happened and I have a long busy day ahead of me. So I have to go straight to the nearest shop to buy something instead to wear, as I cannot continue walking in my Eccos. Would I be able to get a compensation for this please? As I been wearing Eccos only for 8-9 times and can't use them anymore.

Sincerely
Ludmila Burcovschi

In 2019 May I bought a pair of sandals at the mall in Porto. I have a bill to prove as well as the brand new shoes.
I have been conveniently handed out the wrong size . I wear 40 and checked with the sales girl. No explanation provided or details that size 40 was not put in my purchases. We paid the VAT as well.
I have been going on messaging to no avail.
I want the sandals for which I have taken a picture . This was when I was packing and threw out the box. On our journey back.
This tomfoolery where indian tourists are concerned will not go unnoticed.
I demand that 110 euros be returned against my bill and the shoes as well.

Almost unusable after two weeks use : soles falling apart!
Not fit for purpose: expensive rubbish!
In New Zealand the : Consumer Guarantees Act, makes provision for such deception: either a full refund or new replacement!
How does Ecco remain in business?
Customers buy in good faith; in this case, Ecco, the seller seems happy in destroying its own credibility!
Only imbeciles shoot themselves in the foot !

Carmela Briones at Ecco Baulkham Hill's won't replace like for like. The shoes have been returned, (at my expense) are defective as I have an offer of replacement, but not like for like as the marine colour "isn't in stock" - yet the shoes are available to buy on line from Ecco's own site. I own five pairs of Ecco shoes, I won't be buying anymore .
Complaint number RA1311