Economy Car Rentals review: Misleading insurance policies – avoid this company

I rented a car through EconomyCarRentals and purchased their reimbursement insurance, trusting that I would be covered in case of an accident. Unfortunately, their insurance is completely misleading and unreliable.

I was rear-ended by another driver and had to pay the repair costs upfront. I followed all instructions—submitting documents, photos, and reports as requested. However, instead of reimbursing me as promised, they informed me they were trying to recover the money from the other driver, who turned out to be uninsured. Their response? I should wait up to 3 YEARS for reimbursement while they chase the money.

This completely defeats the purpose of an insurance policy. I bought this coverage to protect myself, not to end up financing the whole situation and waiting years for a resolution. EconomyCarRentals’ customer service has been unhelpful and dismissive, offering no accountability or clear answers.

If you are considering renting through them, think twice. Their low prices and insurance policies might seem appealing, but when things go wrong, you are on your own. Choose a provider that actually honors its commitments and values its customers.

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