Economy Car Rentals
Reviews and Complaints

We had a confirmation for a car rental in Rome through this company. (e-Voucher No: ) 3033284 EconomyCarRentals do not actually rent car they use other car rental companies to supply the cars. They are a car rental broker. We paid a deposit in advance or approximately 30% of the rental agreement and the rest was to be paid at the desk of the car rental company. EconomyCarRentals claim of no surprizes at the desk is a joke! Upon arrival and the desk of the car rental company, Maggiore, we found that the car we had expected was not available and there was no similar car available. The only choice was to rent a car that was more than twice the agreed upon price. The car rental company would do nothing for us and said we had to deal with EconomyCarRentals about this issue. We had no choice to walk away and try to find a car from another company or go with the higher priced can and deal with EconomyCarRentals after the trip. My advice is to walk away from EconomyCarRentals!

I have been trying for months to get a refund for the charges over our agreed upon price with no luck. It took months for them to understand what I was complaining about and now that they figured that out I have had no response after several tries. Basically EconomyCarRentals is a company that deliberately rips people off and there is no way to do anything about it. I suppose you could go to Grease, where they are located, and file charges but who is going to do that!

On the 3rd of March 2017, I paid a deposit on a car for pick up at Honolulu Airport on the 4th of April 2017.

My booking and deposit were paid to Economy Car Rentals but my e-voucher 3007392 lists Europcar as the “car rental provider”.

I went to the airport desk at arrivals, as indicated in my rental agreement but there was no one there to meet me. The guy behind the desk didn’t know about Europcar Rent a Car but he said that there is a shuttle for Economy. He showed me the way to the shuttle pick up point. I asked him to please inform anyone looking for me at the desk that I was outside at the shuttle pick up point.

After picking up our luggage, my wife and I proceeded to the shuttle pick up point to wait for the Economy Car Rental shuttle. We got to the shuttle pick up point at about 22h00. This was our first visit to Hawaii and we had been travelling for 19 hours out of London.

After waiting for about half an hour without sight of the Economy Car Rental shuttle, I went into the airport to phone the number on my rental e-Voucher [protected]). There was no one manning the phone and it went through to an automated system asking me to input the telephone number for a call back. I keyed in the telephone number of the public phone that I was calling from but it did not accept it.

I asked three shuttle drivers (from other car rental companies) whether they had any idea when the Economy Car Rental or Europcar shuttle would come by and the answer was the same: “there is no Europcar in Honolulu”. What about Economy Car Rental? – “Yes there is an Economy shuttle but they closed at 9pm”.

I realised that there would be no shuttle and that I had been scammed.

On the 24th of June 2017, I e-mailed Economy Car Rental.

I am still waiting for a reply.

The reason for this post is as a result of Economy Car Rental’s lack of response.

Hi ... I made a reservation from your website and was immediately charged with my credit card 35.76 EUR. After arriving in Los Angeles USA and arriving at the designated place to pick up the car, I was informed that the car would not be given to me. This was motivated by the fact that I had a US license. I was alone near the airport without being able to move anyway, carry many luggage and myself with not help .. I consider it a scandal and disrespect for the passenger who spent 12 hours in the airplane ... Please return the sum of 35.76 EUR. On my credit card to avoid ligal action ..

I was provided a quotation for a car I was interested in hiring! However reading through the contract it was quite obvious that everything stated on your website was a contradiction! FALSE ADVERTISING!

My quotation number: 626523

The website had the following information ( Which I never received in my quotation)

- Unlimited KM'S if the rental is 4 days or more. ( I wanted the car for 6 days, yet I was told 200km's per day and an extra charge would incur if exceeded)
- R7500 for excess. ( My quotation 1000euros)
- Free add on of an additional driver ( my quotation, not)

Blatant lies... Be warned people. Read ALL the terms and conditions!

I recently hired a car through you in Malta, from 22/04/17 to 06/05/17. On returning the car the person who met me said that damage had occurred on the offside quarter panel, on inspection there were a couple of transfer marks where something had rubbed up against it. The paintwork and bodywork were not damaged, but I was told I would be charged 175 Euros as was in agreement. This seemed excessive to me as a polish with T-cut would have brought it up as good as new. Anyway, I had taken out excess insurance cover to cover me for such eventualities. When I checked my card statement I found that I have been charged £389.91 for the car hire, a further £61.25 on 04/05/17 for who knows what as I had not returned the car yet and a further £148.92, which I presume is for the excess. I still don't know why the £61.25 has been taken or why £389.91 was taken for the hire, as that was supposed to be 238 Euros. When we subtract one from the other then that works out at about 175 Euros, so it seems that I have been charge twice for the excess, also I require a receipt or an invoice from them so that I may claim that money back off my insurance, I hope that you can sort this out satisfactory as I have tried to contact the hire company with no success.

Good morning I tried to rent a car on 14/1/2017 and paid by my credit card a down payment of 41.50 eur. You couldnt get me my required car and no booking was made. This morning I found out in my bank statement that 41.50 eur was withdrawn from my credit card on the 18/1/2017. My name is albth majdi m. W. And my email is [protected]@yahoo.com. I appriciate your quick response. Thanks

Dir Sir/Miz,
I have rented a car for January 19th-22nd - voucher number 2944542. I paid 65.93 Euro to you (receipt No. 2592545), and on the voucher appears the amount of 66.32 Euro to be paid at the rental desk.
I got a message that I was charged by my credit card 101.44 Euro.
I have returned the car with a full tank, there was no damage to the car and I didn't add any insurance or second driver. So why was I charged with this sum?
I will appreciate if you check it.
Thank you,
Mr. Zvi Vallik

I have a complaint to make as I have been overcharged for my car rental Europcar in Cape Town which I booked by Economy Car Rentals .

1. On 17th Dec I booked Europacar and paid Economy Car Rentals R 1140.02 and as per attached voucher I was supposed to pay remaining R 1876.02 to Europacar.
2. Which taking the car in capetown Europacar took R 7621 as security deposit and I was told that when we return the car, after 2-3 days they will deduct my remaining amount and return the rest.
3. On 27th Dec (I gave back the car on 25th Dec) I receive the mail from Europacar saying they have deducted 2934 and returned the rest.
4. I was only supposed to pay 1876.02 as I had already paid remaining 1140.02 to Economy Car Rentals. They have again taken the full amount again and this is a double payment from my side.

On 5th of november I booked a car rental (sixt, e-voucher no:2884101) for the period from 26/11/2016 to 03/12/2016 in amsterdam. I paid in advance the amount of 79, 72 euros (document number: [protected]), which were supposed to be returned after the final payment (contract no [protected], rate: nl 8ww00fdmr, agent: [protected]).
Since this has not happened up to now, please make the necessary arrangements in order to solve the problem.
Looking forward to hearing from you soon,
Konstantinos derventzis

Last month we went to the island of Madeira. It was a long planned holiday and we looked forward for it. We asked the hotel for the car hire options but decided to go for the cheapest deal and rented a car from the airport through an agent - “Economy car rental”.
Big mistake. Huge!
Through the booking process we were offered excess protection which we took out for peace of mind like we always do.
So we picked the car up from the SIXT – it was a relatively old car for a hire one. It had over 113 000km on the clock and exterior had a lot of marks and scratches. The interior itself smelled of diesel fuel. When I saw the mileage on the papers I asked the SIXT representative whether we could get another car instead. The answer was that if we paid for an economy car rental then that was the only option we had!
So with no choice we took the car. For the first few days the car was running ok, despite a few noises and vibrations. But at one point I noticed it was leaking oil. I called for assistance. Later I was told that engine carter has been damaged and we were charged the full excess. The only explanation we were given was that the car had apparently been hit at some point during our journey. I tried to explain that we had never inflicted any damage on the vehicle but our words fell on deaf ears.
I am a professional class 1 driver with 32 years’ worth of experience. I have worked as a driving instructor and I have a degree in automobile mechanics. Despite all this I was told that I must have simply not noticed the impact which had led to the damage! Rubbish!
They offered us a replacement car but by then we decided we had had enough of the company’s terrible attitude and unjust policy. When we arrived back home I sent an email to the “Economy car rental” asking for a refund on the excess I had been forced to pay. A few weeks later I received an email which states that under the terms and conditions, this sort of damage isn’t covered. I decided to check this and following some research, I discovered that basically all of the most common types of damage to a hire vehicle are not covered by the company’s insurance policy.
Customers are not protected for instance in the case of vandalism, windscreen, tyre and wheel damage, as well as door handle and interior damage. This also applies to towing charges. Thus even if you park the car and someone scratches it you will be liable; or if you are driving behind another vehicle and an object coming from it hit the front windscreen and chipped or even cracked it, then you’ll be liable also. You are also required to report it to the police, even for an oil leak. Do they really think that the police will turn up for an engine oil leak!
There are many insurance companies on the market which offer protection against all of this.
To conclude, I will never ever use this agent again and in fact I have already cancelled my next booking with them and advised my friends to do the same. It goes without saying that would not recommend “Economy car rental” to anyone else.

I have used EconomyCarRentals.com to make a booking for a car in Europe. I received the conformation and the rental voucher within a few minutes and my credit card was charged for the deposit amount. Unfortunately, upon my arrival to the rental company counter in the European city, I was informed that no car was reserved under my name or under the e-Voucher on hands. I was really surprised due to the fact that I have been referred to that company by my relatives and the company was highly recommended by him. I handed in the conformation paper to the rental car company agent and asked the agent to write on it why the reservation was not confirmed. They informed me that EconomyCarRentals.com did not send in the confirmation and that this is not the first time they have experienced this. Then, I was advised to call EconomyCarRentals.com’s customer services. I called the customer services from the rental company desk and spoke to an agent name Joanna who advised me to rent any car from any company and send in the invoice to EconomyCarRentals.com and they will reimburse me for it. This is the first time I have used EconomyCarRentals.com for my car reservation. I hesitated at first, however, due to strong recommendation form my relative, I did make the reservation using EconomyCarRentals.com. When I finished my vacation, I contacted EconomyCarRentals.com’s customer services via e-mail and they welcomed me and said that they will investigate and let me know the outcomes. It has been now 4 month since this and I am trying to get an answer to my e-mails with no success. It seems that their philosophy about customer services is centered around “customer complains deserve to be ignored”.

I rented car through the company www.economycarrentals.com. I rented the car three weeks before the vacation. I got all info and booking number, but these people cancelled the booking, because such car was unavailable. They haven’t warned us and we got the message about the cancellation only when we arrived in Spain. We were shocked with such attitude and services. They made awful mistake and it was unforgivable.