eDreams
Reviews and Complaints

I had a modification in my flight from dublin to khartoum from July 12th to July 13th and had to pay an extra 500 euro for the change. However, when i arrived at the airport the staff told me that the ticket had not been changed in their system and i was unable to board. After, i spoke to an agent through their chat system regarding this issue and they said they would change the flight to the 15th and guaranteed that the same issue would not arise again. However, yet again I arrived at the airport and was told that my ticket had not been properly issued. As a result, I have now missed 4 days of work in dublin and counting.

This is with regards to your booking reference [protected]. I have called Edreams at least 30 times so far and created several tkts to request refund - 2782677, 2624185, 2774468, 2573996.

EDreams continues to say that they are waiting for airlines to refund the funds. In Jan, 2022 EDreams confirmed that they would refund the funds but that never came around. This is refund from 2021.

Attaching communication from Lufthansa and Edreams.

First I booked 3 tickets cairo London on 6th of July, 22, one of the passengers didn't get his passport with visa so I contacted edreams to change flight date, they told to wait for a reply within 48 hrs which didn't happen and I lost my ticket and opportunity to change the date.

Second

I booked two tickets newcastle-cairo through edreams (lufthansa) and one ticket through lufthansa website. As I didn't get the visa yet to UK and this was my return flight and I wanted to change flight date. I contacted lufthansa to change the date of ticket booked through them and it was very easy and took 5 minutes and charged me extra 9£. On the other hand, I contacted edreams through chatting, and email for 3 days they wanted to charge me 500£. At the end I contacted them through phone and at the beginning they wanted to charge me 206£ and after negotiation it ended in charging me 103£ which I paid but compared to the fees paid to lufthansa, they charged me a lot.

Somhow I was added to some prime. I did not sign up for prime willingly. They have taken all the money I had in my bank to feed myself and my three small children :(

Good Afternoon

See below information that you sent to me in August last year!

I am having great difficulty getting hold of anyone to sort this out please. This goes back to August 2021 and I am still waiting for my refund. I have not had the refund back into my bank account as you state below that it has been processed and will be refunded. Please update me urgently on this. The flights were cancelled due to Covid Lockdown so I had no option but to cancel this trip as Air New Zealand cancelled the flights. I would like my refund ASAP! Please respond urgently, this has drawn out for far too long.

Booking reference [protected]

Refund status

Due to the extremely high volume of requests, airlines are taking longer than usual (3-6 months) to process refunds.

Please note that our teams are monitoring your booking to act on any updates from the airline, so you do not need to contact us at this stage. We will reach out to you directly as soon as we know more.

Refund #5687533

Requested

Monday, 23 August

Processing

Pending refund

Requested

Your request has been received and we are working hard in order to process it as soon as possible.

Processing

Your request is currently being processed.

Refunded

Your refund request has been processed and the amount will be refunded back to the same payment method as in the original booking.

This is my payment made on 17.08.21

Edreams

Transaction amount

−$658.95

Transaction type

Visa Purchase

Transaction date

Tue 17 Aug 2021 at 11:32 pm

Processed on Tue 17 Aug 2021

Details

Card number: 4835 * * 8786

Regards Judy

A flight I booked through Edreams with KLM was cancelled by KLM and subsequently no refund was provided by either KLM or edreams. My booking reference is [protected] if anyone from edreams can help solve the issue.

Booked flight on 14th of June with edreams. Flight from LHR - PXM on the 18th July with a return to LHR on the 6th of October.

Flight was booked, I was over charged for bags that I did not request. A total of £208.00.

Bags that I had requested and paid for were not added to the flights I purchased as selected. I had to pay again out of my own pocket a sum of €81.46 to correct the mistake of edreams.

My date of birth was incorrect - this could have caused a refusal of boarding to the flight.

I have already emailed edreams as they requested 7 days ago regarding this complaint and received zero response.

Hello to everyone,

Can anyone help us? I'm a mother with tumor who wants vacation with his son. I booked flight and accommodation in Venice, paid booking [protected], edreams canceled flight to Venice, after that we called hotel and get information that they don't book accommodation for us. Now we don't have accommodation, and we don't know what is with our return flight.

Did anyone solve problem with edreams? I have print screens of our communications.

Best regards.

Tried to book flight tickets to and from Croatia, for €600,- total.

Upon making the payment the E-Dreams website immediately said the booking had been cancelled. I also received an e-mail that the booking could not be made, and that no money should have been transferred.

The payment, however, was still deducted from my bank account.

I was informed by customer service that it would take 10-15 days to reimburse me.

Why is this period so long? Are you accepting payments for fake tickets (that are never bought) to invest it for 10-15 days?

Last year (Oct 2020) moving from LDN to Munich Germany.

- Booked a flight through Opodo flying Lufthansa as thought it was the safest thing to do regarding Covid, cancellations etc.

- The booked flight was originally scheduled for Sunday 1st November 2020.

- Germany bought in new Covid regulations (https://www.bloomberg.com/news/articles/2020-10-28/germany-agrees-to-impose-toughest-restrictions-since-lockdown)

- Flight had to be changed to an earlier date Friday 30th October due to Covid.

- Lufthansa said I had to contact Opodo to change flight.

- Lufthansa stated if that I had booked directly thought them, it would be simple to change the flight.

- Opodo unable to change flight in time, due to lack of staff and resources during the pandemic.

- Was informed from Opodo that a credit voucher would be sent to use in future (£ 151.46)

- Fast forward 12 months and numerous phone calls and chats (see screenshot attached) no credit voucher or correspondence from Opodo has occurred.

- Opodo now saying that voucher is not possible as per airline term and policies in case of no show.

I booked three ticket Dublin to Stansted on the 22nd. I have asked on several occasions for this to be sent and still nothing. 224.53 euros was taken out of my account within seconds but no customer care service is available. I have to book again with a reputable company as Edreams are making it impossible. I want my money back and if they booked any flights at all them cancelled.

On 3 July I booked a flight from Johannesburg to George (South Africa). Booking no: [protected]. The price when I check out was R1725.00, but I was billed R5298.56. I immediately phoned the call center and the lady informed me that the incorrect billing was due to a system error and that I will be refunded in 5 to 7 days. Today 09 July I received the refund of only R1913.52. Please assist me with the correct refund.

My booking was cancelled on 20th June 2022 and your customer service told me that I will be refunded in 10days and still nothing. Stop scamming people and refund my money now else I will sue you! Attached are the details. Yesterday they invent a new story that they never deducted money from my account but attached are the proof from my bank. I will go forward to sue them now, they are doing this with lots of people. Please don't get fooled

I booked a flight via edreams from Rome to Palermo on june 8th, operated by Ryan Air. Two days before departure I get an email from e dreams to check in.

Trying to do that I get the message that for this flight online check in is not possible, I should check in at the airport. On my Ryan air account the flight didn't even show up, because obviously it was booked through e dreams. At the airport I get a nasty surprise: I had to pay 180 euros for late check in, for three people. I kept getting emails from edreams for the check in even days after that.

When complaining and trying to get a refund from them I got the answer that it's none of their business, I should complain with the airline. Now I know very well that Ryan Air requires online check in. As the flight was through edreams that wasn't possible. So why should I pay 180 euros more? e dreams never mentioned these additional costs obviously, otherwise I would have booked with another company and paid a lot less. At the airport I was told that e dreams uses to do that with a lot of customers. Never again will I book with this fraud-company and I hope other people understand what this company is doing too!

On behalf of three customers: Violeta Nushi, Vlora Navakazi and Arta Basha Jakupi (cc in this email).

and with the reference to [protected] with eDreams, we received an information that:

(1) regarding your flight booking (reference: [protected] ) from SKP - Skopje, Skopje Macedonia to DTM - Wickede, Dortmund Germany , has not been confirmed after submitting your request to (Wizz Air) (in amount of 445.00 Euro).

(2) While for the flight booking (reference: Z9DIXB) from DTM - Wickede, Dortmund Germany to SKP - Skopje, Skopje Macedonia the payment has been charged correctly and your booking is confirmed (in amount of 650.00 Euro).

For your information, we paid by Credit Card of Vlora Navakazi, the round trip: from SKP to DTM and from DTM to SKP in amount of 1095.00 Euro.

Meanwhile, we receive an invoice just for (2), actually for booked flight, in amount of 650.00 Euro, which is OK.

Our concern is: when will be proceeded the refunding of the payment for not confirmed booking (1), in amount of 445.00 Euro ?

We will be waiting for your information and ready for any other request of paper work if required so in relations to this case!

Dear Sir,

A letter of complaint

On the 2nd of March 2021, I paid two flight tickets with reference [protected] belonging to Atanga Stella and [protected] belonging to Nchefor Epse Nforbuh Florence with my ATM card from Edream . A total of 543589 CFA francs (about 988USD) was debited from my card.

On the 4th of April 2021 my ATM card was debited with a sum 69528 CFA francs (about 127 USD). Unfortunately I wrote several mails through the PissedConsumer.com website and to us.warranty.[protected]@edreams.com regrettably I did not get any respond.

Sir on the 25th April 2022 my ATM card has been debited with the sum of 75,806CFA (about 138USD). Please I wish to find out why your company keep debiting my account and the amount be paid back to me.

I have written several letters with no reply from them

I wish you help me out

My email is [protected]@gmail.com

3/7/2022 Purchased a ticket DOH - Melb

Paid $3,040.13

Charged by QATAR $2,947.20 - No refund and you cancelled ticket.

Upgraded to business class paid further $8603.00 (Refund $8,533.00) $70.00 Short.

Only to be called to say there was an error and flight is being cancelled and no other sweats were left on the flight.

I had to then purchase another flight which left 12 hours later.

I was inconvenienced beyond belief and had to spend

I have requested a refund for the cancelled flight for now almost 3 years. This is unacceptable. I have been inconvenienced and all I get is the same generic response. I am now requesting formal arbitration for reference number [protected] to resolve this matter. All I have wanted was either a refund or a flight credit to date I have received nothing. Please email me at [protected]@live.com for information on my formal arbitration request.

I have booked 4 flights tickets for my wife and 03 children flying from London Heathrow Airport to Algiers via Madrid on 22/11/2021. I paid with my debit card £1097.67

January 2022 the flights were changed then cancelled by Iberia airline.

I contacted Edreams and asked for a refund.

Since then, I have been calling them every month for updates but its always the same story, you get put on hold for hours to be told you need to wait the airline authorisation for the refund.

Iberia airline told me that the refund has already been done to the travel agent.

Today I called Edreams I had to stay on the phone 4 hours and speak to 03 different persons to learn that I would get £280 refund out of £1097.67 and wait for the remainder another 03 months.

This is ridiculous, I believe that Edreams are scammers and try to get people just to be tired and forget about their money.

I worked hard to get that amount in order to buy those tickets and I feel that I am being bullied by Edreams.

E dreams ref - [protected]

Return flight from LHR to HKG cancelled by Virgin, E dreams claim that are waiting for authorisation from Virgin to process the refund. They are just holding my money

Flight VS 206 scheduled for 14th may - cancelled on 28th april