Electronic Arts (EA)’s earns a 2.0-star rating from 316 reviews, showing that the majority of gamers are somewhat dissatisfied with gaming experiences.
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the new pogo embedded game formats look horrible and won't load at all for a lot of their customers
The new Pogo embedded game formats look horrible and won't load at all for a lot of their customers. Their customer service is somewhere between the worst ever and nonexistent. The parent company, EA, wasn't voted 'Worst Company in America' this year for no reason. They're losing customers over a format people hate, and instead of admitting they made a mistake, they ignore customers and/or treat them like crap. While all of the problems with their new format have been going on literally for months now, EA/Pogo continues to defraud many of their customers by continuing to collect yearly fees or refusing refunds for a service they can no longer provide because they can't get the things to work despite assurances that they were 'working on it' which might have been believed when they first reported that months ago--by now it's apparent they can't fix the problems with the new format and that they have absolutely no regard for their customers at all.
suspended account
I "won" a $100 Jackpot but when I attempted to claim it my account was suspended. No notice, no explanation, I tried to log in and got an error message that I had been suspended. I assume that they feel I was using a cheat program, but how do you make a random jackpot spinner stop where you want it to? If it is truly random, then no one could force it to stop on a jackpot, but the concept EA has that it could indicates to me that their jackpot spinner is not random, but is weighted in the favor of EA so that they do not have to pay out any prizes - so who is the cheat here?!?. EA has been having some major problems with game play recently and with accounts that are hacked, but they make no attempt to determine if an account was hacked, they simply take everything at face value and the players pay the price. I have been a member for 4 years and I have lost a tremendous amount in the way of badges, mini items, ranks in games. I'm too disheartened to start all over again, and I know that the company will not listen to any defense I might have (this is the second time my account was hacked). Electronic Arts is a heartless money grubbing machine and I'm going to every site I can find to let people know that they will only award you worthless prizes like wallpaper, that if you complete Peanut Labs earn gems offers you WILL NOT get your gems, regardless of how many times you request review of offers completed (I have sent in e-mails and screenshots showing that I have completed offers and have received no gems). STAY AWAY FROM POGO GAMES THEY ARE A RIP-OFF! You will waste so much time and money for nothing.
The complaint has been investigated and resolved to the customer’s satisfaction.
they changed the format of their games and made many o them unplayable
I have played for 9 years. Recently, they changed the format of their games and made many o them unplayable. Despite repeated complaints by hundreds of customers, they have done nothing but state that they arelooing into it.
have become visually impaired and I can not even see my Canasta games. They can no longer be made bigger. i this is prejudicial to vision impaired people. The saddest things THEY DO NOT CARE.. I have played Pogo since 2004. It helped me through my Lumbar Laminectomy and several other surgeries. Also there is no way to reach a human to speak to them.. I could see everything perfectly until then revamped their site. I did everything I'm supposed to. My son just left, he has two computer degrees and he says the site is broken the way it works now. Please anser me. Barb
! Rep
I have become visually impaired and I can not even see my Canasta games. They can no longer be made bigger. i this is prejudicial to vision impaired people. The saddest things THEY DO NOT CARE.. I have played Pogo since 2004. It helped me through my Lumbar Laminectomy and several other surgeries. Also there is no way to reach a human to speak to them.. I could see everything perfectly until then revamped their site. I did everything I'm supposed to. My son just left, he has two computer degrees and he says the site is broken the way it works now. Please anser me. Barb
anti-gay
In the game of LIFE they do not allow us to play out actual life by choosing who our partner should be!
The complaint has been investigated and resolved to the customer’s satisfaction.
battlefield 3 installation
I baught a pc game "battlefield 3" and asked all the right questions about hardware requirements while in the store and took a long hard look at the online requirements, all that stated was "Internet access needed to register this product" so I bought the rechid thing. Once origin was installed and my unique code enteredand I pressed "download" as that's what the manual states, next thing "downloading 11.4GB" i cancelled the download and did research for hours with no success. I am extremely disappointed with ea games and origin and would like my $79 back as this is not satisfactory and one more thing... MY DVD ROM IS NOT IN OPERATION WHEN DOWNLOADING! I hope ea games can at least read that!
I will be approaching media if my issue is not resolved or my money refunded and i will never buy another EA game as long as origin is in existence...
You sir, are ###ed. It's not like a console game where you just put it in and play. Around 7-9 GB is a good size for a regular game. 11.4GB is a result of the excellent sound, graphics, and large scale maps of BF3. You put in disc 1, it installs it on your comp, and when it tells you to insert disc 2, do so, and you have the game. I find that most of the times when an error occurs, whiners complain, and it is mostly their fault, not the game's, or EA's, or Origin's fault. Have a good day.
Same story here, I got the game for christmas and cannot even play it because of Origin and gigs upon gigs of updates. What the f*** are these developers thinking? I can confidently say I will never again in my life buy another EA products game and I will inform my friends not to do so as well. And then they wonder why people pirate games, at least then I would be able to play it..
You are lucky, I cannot even enter my code. The origin **** only shows a small blank sceen. I even re-installed the S*** 5 times.
3 Days later and the CD's is about to be trashed.
Going back to playing blizzard games
money taken from account
I am a member of Club Pogo, part of EA. On december 1st I bought some Gems at the value of £7.49p GBP. This was taken from my bank account six times, a total of £44.94p GBP. Since then I have sent email after email asking for the return of the over payment but my emails have been totally ignored and no refund has been given.
The over payment taken was money for my rent which has led me to borrow money to pay into my account to meet my rent payment. This has caused me great inconvenience and anguish, especially at this time of year. I am very upset by their actions.
A couple of years ago they took my membership payment twice. This resulted in EA refunding my over payment by cheque sent to me, which resulted with me only getting a quarter of the cheque value after bank commison, charges and exchange rates. I do not see why they could not just return the money direct to my account.
Derek Flint
game installation/running problems
I have purchased this game a couple of weeks ago this message keeps appearing this eventually leads to the game crashing I am absolutely amazed and disgusted that this issue is common knowledge in the gaming world and EA seem to do very little about it.
I have tried various patches and read through many forums on the internet to try and rectify this along with uninstalling and reinstalling the game this has had no effect and the problems are still evident. I am unable to return the game as I have surpassed the refund date I am extremely annoyed and have wasted money on a game I can't play. I am would like someone to explain to me what the problem is and how I can get this running efficiently. I am more then willing to take this as far as it needs to I have attached 2 pictures for you to look at one is of the error message and one is of the pc spec I am running the game on so you know its more then capable of running the game. I will look forward to an immediate response.
I got delalu Snag ...
can not play the sims ...
I failed to take Sims Cas bonus game which opened five days in a row that ... due to hit Snag ..
unauthorized credit card transaction
A charge for $63.59 showed up on a credit card that I had not even activated yet. It was a replacement card for an account that I had closed a couple months ago due to unauthorized activity. I had no intention of using the card so when my text alert notified me that there was a charge, I immediately reported it and they are issuing another number. If this happens again, I will just cancel the card knowing it will hurt my credit score. What a scam it all is! I highly recommend everyone using the alerts on their cell phone to closely monitor all of there credit and debit card transactions. This way you may even be able to catch something in a "pending" status and stop it before it is complete.
The complaint has been investigated and resolved to the customer’s satisfaction.
crashs computer
medal of honor is the game online suport is a joke they dont help or they just dont answer then you have run a dxdiag for them and copy and paste it you get no answer l have tryed to get there origin live help serval times and this is what you get
Please wait. An EA Expert will be with you soon.
All EA Experts are currently assisting others. Thanks for your patience. An EA Expert will be with you shortly.
All EA Experts are currently assisting others. Thanks for your patience. An EA Expert will be with you shortly.
All EA Experts are currently assisting others. Thanks for your patience. An EA Expert will be with you shortly.
All EA Experts are currently assisting others. Thanks for your patience. An EA Expert l feel as if l have been ripped off by this company and like my money back how many more people is this company going to rip off
The complaint has been investigated and resolved to the customer’s satisfaction.
short game
I have been on and off the x box today playing the new harry potter dh2 game I started it at 10:35 finished by 5:20 please note I stopped for lunch and played games with my little girl and done a few other things I am sorry but how can I spent 40 on a game that I completed with in one day it is a rip off! DO NOT BUY PEOPLE
The complaint has been investigated and resolved to the customer’s satisfaction.
customer support
I am so frustrated with EA, and their product 'The Sims 3', that I don't know where to begin. First, the game and its expansion packs are incredibly glitchy (I have absolutely no Custom Content, by the way - not even items from the Exchange or Sims 3 Store!). Second, the customer service is terrible. When I call or email to explain my problem, they either define a random term for me (for example: I emailed for a solution to a freezing problem. They replied with a description of how to purchase items from the Sims 3 Store. They then labeled my inquiry as 'Resolved' and deleted the reference number. Why?) or they refer you to a message board. The message board is a place where fellow frustrated customers complain about problems with their games, and it doesn't appear that any support representatives ever respond. Third, there appears to be no support for previous expansion packs. EA seems to be too busy pumping out new half-completed expansions to correct any problems or glitches previous expansion packs. As for me, I have been a customer from the beginning. I purchased The Sims and all the expansions, and The Sims 2 with all the expansions. After my horrendous experience with The Sims 3: Late Night (and the expansions leading up to it thus far), I will not be purchasing another expansion until the previous ones are fixed. What is the point of buying new expansion packs if my game is currently unplayable? Here's my word for EA, for whatever it's worth as just another mindless consumer - slow down on making new expansions, and instead focus on completing and correcting the ones you have already published. Also, please do something about your terrible customer support team.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'll add one too, then, not that it will ever help in any other way than to hopefully warn those interested in buying the game even now.
Let's start with the positive. I bloody love this game. It is humerous, colourful and fun, and really a game into which one can put several hundrets of hours, enjoyig it over and over - if only it would work. This could have been such an amazing game, I love the open neighbourhood, and with expansions the game really does offer a lot of content. Without them, not so much...
what ruins the game is the company behind it.
EA are terrible when it comes to satisfying their customers, and making the game worth the money they ask for it. I installed a few expansions and store content, namely Ambitions, Late Night, Seasons and World Adventures. Let's never forget how very expensive all this content is. THey ask ridiculous amounts of money for store content, and the games, even after what, six years? Don't seem to get reasonably cheaper on big platforms such as steam.
The money paid by customers doesn't get repaid in quality. At all. I can vouch for the fact that the game is terribly glitchy, slow and laggy, to the point where it becomes almost unplayable. I am talking about constant freezing and skipping, frame rate issues, slow reaction times. I have to wait minutes on end for my screen to even move when I want to choose an action, a patience that is rarely rewarded in any way.
Many simmers, including myself, experience crashings. The game, without warning, goes "The sims 3 has stopped working" and crashes to the desktop. This happens to me all the time. And when you google the issue, you will find that many people are experiencing it, and EA hasnt offered any solution.
I have plants that get stuck in their harvest state and won't produce any fruit, because EA didn't manage to fix a bug where they don't grow properly after winter. I got invisible stereos in my house that wake my sims up at night. I got invisible sims, missing thumbnails, sims getting stuck in weird places, the list goes on, and on, and on.
I have not had a game without lag in ages. Now yes - maybe my computer isn't the best equipped to handle several expansions on the game. But I hear these complaints from people with better PCs too. It is so damn laggy, it becomes unplayable. And the customers seem to be required to manually clear out caches in the folder in order to reduce that lag. Instead of helping, EA has updated it so that we get advertized store content on a constant basis. This content creates an image folder in your documents, that takes up space and can cause lag, but gets refreshed every game. EA's response to all these responses is...advertizing in game to make more money.
My advise to anyone who might be interested in the game: Don't. Just don't. I hate that I like this game. If you can get it really, really cheap, it might be worth the bother. Get it as cheap, or free, as possible. Do not waste the extortinate amount of money on the game that EA seems to think it is worth.
EA has useless customer support, and does not answer for all the mistakes they made. It is above refered to as Fraud, and I wholeheartedly agree. This company clearly doesn't give a damn about their customer community.
EA you need to fix out all this with the OS X Yosemite! You will be loosing your top customers and diving on the market! Mac users are your biggest customers and you don't seem to take that serious to provide us with the gaming experience you are promising us. This is advertising fraud! and also a breach of contract you are promising us something and not following through with it! If this is not straitened out you will also start to see a decrease in customers on the PC side!
i feel that there should be an equal amount of games for sim's for every system i love playing sim's... i keep hearing about these other games and when i want to go buy them they arent for xbox 360... like why is it tht there always for computer...
The Sims 3 is a pile of Poo, it won't even work without crashing. At first i thought it was my laptop so then i tried it on another laptop and both are same, the game keeps crashing on both. What a waste of money! I have all the EP's and i am so mad because i have paid for them all and they don't work without crashing or giving you a black screen in create a sim mode. And now after searching the Internet to see if i can get some help with it, i can now see how many people are having the same problem. EA have really stabbed us in the back with this Sims 3. Plus you even have to have a really High quality Laptop or PC to play the game, What about all the people who don't have the money for High Quality Laptops or PC's? They would have then just wasted their money on Sims 3 Poo. I was really looking forward to playing it as well. I heard Sims 4 is coming out in September let's hope they do better this time. You even have to have Internet connection all the time to play, What if we don't have Internet, how will we play then EA? This is bang out of order, we can't even play a game we bought. Please Sort it out EA before u start losing your customers & Fans. I have always loved Sims, but i am disappointed with this one. Please make Sims 4 better and playable for anyone on Low end PC and High End PC Please EA!
Sims has always been my favorite game but I think I'm about done with it. We pay so much money for all these expansion packs and extras (which by the way are a rip off because you pay about $20+ for barely any items) for the game to have so many glitches and there are so many things I want to do but can't. Iv'e seen the price on sims 4 and by the way Sims 3 made me feel there's no way im buying any of them until they can put effort into them again.
I can not get the EPs I purchased. They charges my credit card right away, but the EPs never showed up in my purchase history. I can't download what never shows up! I then tried to get customer service. It took me about an hour to find the chat link. It is supposed to be 24-7 help, but my "under 5 min wait" turned into a half hour. I finally gave up figuring no one was on the other end. I am so angry right now I can't say how much!
i am getting so mad with this game, ever since i did the new update every time i play sims its crashes and when i save it crashes, i cant even play 5 minutes without it crashing.
I don't know what to say. EA please get your act together and sell games that WORK. I have so many issues with sims 3 on my Mac. Crashes, can't upload patches etc ect. The crashes are random and seem to get worse with every expansion I buy, Island Paraside being the worst of all.
Let Aspyr make the Mac version of the sims 4 PLEASE, I'm more than willing to wait. That whole wrap program you licensed DOES NOT WORK!
An angry and very frustrated customer
i am really annoyed with the sims 3 as every time i go to play the game it freezes and then it stops working and completely shuts down this is not what i paid for i cant even play my games.so come on EA sort out your games as you have alot of angry customers
EA really need to rectify these problems when, (as we can all see), they are happening to everyone! My Sims 3 has (1) repeatedly crashed and (2) slowed down my whole computer, (I know this because as soon as I uninstalled it- my computer worked so much faster!)
It worked fine a year ago- however when I came to play it recently I was met with continuous updates and "patches" which took TWO DAYS to download! After sitting patiently through these I was met by a "Sims 3 is not working" sign and it crashed. This continued each time I tried to play the game causing my computer to freeze one night! Another time Sims 3's sounds were working but I was shown a black screen which became impossible to close! I am at my wits end with this game as I really liked the sim design tools now available in Sims 3 that weren't in Sims 2, however the game is a marathon to get going and has ruined my software! Please make a solution CD EA and help me play again the game we all love!
rude, members
I've been a member off and On Pogo for about two yrs. I keep changing my user name only because, I don't play that often. Plus I don't keep my user name written down. Waste of time. Anyways I'm on there playing Monopoly and 5 minutes in the game These two members start calling me dumb? Out of nowhere. So I attack back saying how I'm I dumb? Of course these two knuckleheads had no answer. Doesn't Pogo do back round checks on people like this? I didn't even complain to Pogo because why bother?
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes Pogo.com performs thorough background checks on all of its players. Didn't you read the TOS when you signed up?
pathetic customer support
I bought battlefield bad company 2 from EA games. After 2 weeks of not being able to play online due to an error which was thier fault i decided to contact them. I spoke to around 8 different customer support employee's for around 14 hours in total, they told me the problem was Microsofts fault. After speaking to microsoft for 2 hours using £15 phone credit they confirmed the problem was EA games. The customer support was useless, all employees were absolutely clueless with regards of fixing the problem. Some were even quite rude. They sent me pre-recorded messages rather then speak to me and suggestions for fixing the problem were riduculous and unessessary. So after £15 and 14 hours of my time wasted i ended up solving the problem myself. They were all COMPLETELY AND UTTERLY USELESS and i hope to god they dont get paid for the times they waste.
The complaint has been investigated and resolved to the customer’s satisfaction.
won't let me play
I was playing pogo games for about 5 hours this evening (4/28/11) Left Pogo and when I went back and connected wih them, they asked me to sign in using my screen name and password. I typed my screen name - misspugs03 - they put my password in (black dots) and then said they did not match. Tried a few more times and then requested they e-mail me my password. Said they would and that was 4 1/2 hours ago. I have been a member since 2003 and am beginning to wonder how they stay in business. Oh that's right, once they get your money you can't get it back if you cancel. I don't recall them saying no refunds when I signed up. I will check my papers. I am not a happy customer and will pursue getting my money back.
Pogo is a joke, I will do my best to shutdown/boycot the stupid website. Their support is horrible. I know people who have been kicked off for saying "###". Oh my gosh, that's the most terrible word on the planet. These people are a bunch of minimum wage earning losers who can't get a job anywhere else. They love to kick people off as it means less work for them. Lazy losers. Go to Yahoo or where ever, much more satisfaction and much cheaper. We can't let a bunch of parasites control what we do, we are Americans! If Pogo wants to sell a crappy service (Oh, sorry! is that a bad word?), then we'll go somewhere else. Shut Pogo down and let the real talent rise... That's America!
banned
pogo has torney's in every room if one of those player has a problem with you 2o report your name. this is bad business for pogo because they are banning people that pay for memberships. i have been paying for 6 years on pogo, my name has been stolen twice so i had lost money on mini item, , , yeah i have bought gems and paid for memberships and i have been a huge supporter of pogo,
now they treat me like crap and banned me...i juess they don't care about members that their dues...well when my membership exspires i am not to to renew. i will only play for free because pogo has not a care about there members. i am looking for a new game site to spen my money on games...pogo has lost my business. they wukk not get any more of my money...lol my husband sure is happy about that
The complaint has been investigated and resolved to the customer’s satisfaction.
Your better off, not going on there. Members there are rude. Please read my complaint. I only have one LOL.
ea server inaccesability
To play Battlefield Bad Company 2 on multiplayer you have to connect to the EA server. For the second time in 6 months it just randomly tells me I cant connect cause of my connection, but my connection is fine. This issue is hard if not impossible to navigate arround and I think the only reason EA doesn't fix it is because they are to busy snickering about the fact that you can't sue for something worth less than $100. This company is not user friendly and If I didn't love this 1 game so much I wouldn't care if all its shareholders died and its facilities were destroyed after dealing with so much bs from them.
The even make filing complaints difficult, and never actually email you back.
The complaint has been investigated and resolved to the customer’s satisfaction.
didn, t get my 170 pogo gems I bought
i bought 170 pogo gems the16 of march it through pay pal the money was taken out of my bank on the 17 of march i contacted club pogo and they sent me an answer that it would take a few days, well it has and i still don, t have the pogo gems in my pogo actt, yet. Would like to have them in my pogo acct.ASP My ID.name for pogo is lkgrandma52 Thank you Laura Kay Burge or [protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
i bought fortune bingo for 16 gems and can not get credit when i win a game
scammers
I recently subscribed to the online game site Pogo.com. While I was playing a game a person started chatting about Jesus. I told them that I considered Christianity a collective mental illness. In less than 3 minutes my account was terminated for using hate speech in chat. Pogo.com refused to issue a refund claiming I had violated the terms of service. The term they say I violated states, “Use of inappropriate language a reasonable person's view, objectionable.” Their rule is intentionally vague so that they can rip off as may people as possible. I paid full price for a few day of use. If you subscribe to their service you better love to chat about Jesus during game play or you will find yourself terminated with no refund.
no support
It is very obvious to me that Electronic Arts has there support links set up to fail. I can never get to the support page. I have had a EA account for years & have never been able to contact them. When I log in to the support page it tells me I haven't entered the proper info. or it just keeps flipping back to the log in page or I get a "Can't Connect" page. I have an excellent connection & my service works fine everywhere else. I believe EA just doesn't want any complaints.
I don't know if this is the correct service to complain about this. I was looking for some kind of Internet Ombudsman that I thought would be the correct service.
unauthorized billing to credit card
I have not used online pogo services for over a year and when it was time to bill again they billed my credit card with out my consent and that is wrong and I want to be reinbursed back the money that they charged my credit card without my autorization asap thank you mary gregory
Pogo tells you upfront when you sign up that the yearly subscription fee is automatic. They will send you an email letting you know you've been renewed for another year. The only way to stop that is to go and cancel your subscription. You're probably stuck with it for another year unless you can get someone at Pogo to give you a credit.
Electronic Arts (EA) Reviews 0
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About Electronic Arts (EA)
EA's portfolio includes a diverse range of gaming genres, catering to a wide audience with titles in sports, simulation, action, and strategy. Among its well-known franchises are FIFA, Madden NFL, The Sims, and Battlefield, each with multiple iterations and a dedicated player base. EA also offers subscription services like EA Play, which provides members with access to a library of games, early trials of new titles, and additional in-game rewards.
In addition to traditional gaming experiences, EA Games has ventured into the realm of competitive gaming, known as esports, with titles like FIFA and Madden NFL featuring in global gaming competitions.
The company operates under several brand names, including EA Sports, which focuses on sports titles, and EA Originals, which aims to bring innovative and distinctive games from smaller development teams to a broader audience.
EA Games is committed to digital delivery and has its own online platform, Origin, for PC gamers to purchase and download games. The company also engages with mobile gaming, offering a selection of games for iOS and Android devices.
Customer support and community engagement are integral parts of EA's services, with forums, social media channels, and customer service teams in place to assist with player inquiries and feedback.
As a major entity in the gaming industry, EA Games continues to expand its offerings, striving to meet the evolving demands of the global gaming community.
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Electronic Arts (EA) Contacts
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Electronic Arts (EA) phone numbers+1 (650) 628-1500+1 (650) 628-1500Click up if you have successfully reached Electronic Arts (EA) by calling +1 (650) 628-1500 phone number 0 0 users reported that they have successfully reached Electronic Arts (EA) by calling +1 (650) 628-1500 phone number Click down if you have unsuccessfully reached Electronic Arts (EA) by calling +1 (650) 628-1500 phone number 0 0 users reported that they have UNsuccessfully reached Electronic Arts (EA) by calling +1 (650) 628-1500 phone number
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Electronic Arts (EA) emailscustomerservice@ea.com100%Confidence score: 100%Supporttraceythompson@ea.com99%Confidence score: 99%communication
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Electronic Arts (EA) address209 Redwood Shores Pkwy, Redwood City, California, 94065-1175, United States
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It seems to repeat every few months. That is, one day no problem, the next day games will not load. Some games load, however, I can not get any daily or weekly games to load. This started just two days ago. I also do not like the "new" look. If I can find a better site, I will switch.