Emirates
Reviews and Complaints

Hello,

I want to made a complaint against emirates airlines.

I have travelled from lhe-dxb-jed-med-dxb-lhe started my journey with my family (Total 5 passengers including myself) from lhe on 21 dec 2013 and returned lhe on 8th jan 2014 under booking ref. : efczrf. We have to perform umrah.

Problem started from when my flight ek808 from med-dxb cancelled on 5th jan 2014 due to an accident at medina airport. My flight was at 0445hrs. Accident occurred at around 0300hrs. So runway/airport closed at the same time. No emirates staff was there to help or facilitate the passengers. Everybody was asking to each other what happened and what will happen next. Other flights including gulf air, saudi airlines etc. Etc. Were also cancelled but they have staff there to facilitate their passengers. All ek flight passengers got to know the airport situation through other airlines staff. No ek staff was there to in touch with passengers,

Anyways, at last, at 1230hrs we came to know that we have to shift to some hotels and flight will late till 2330hrs by a ek staff who came to us after many hours. We shifted to a very pathetic hotel named "al haram hotel medina". No ek staff was also there to communicate or help us in getting rooms from hotel. No food (Breakfast or lunch) offered during this period. Even no ek staff was there to ask for a glass of water to passengers and kids. It takes 3hrs to adjust all passengers settled in the rooms. After wait of many hours with little kids who were totally exhausted with the hassle faced whole night and a day, when I entered the room whose key given to me already a family was inside and it was very awkward and embarrassed position to me when I opened the door with my key and saw females lying on bed.

Anyways, after a day and night stay at hotel, we were taken to airport again to pick up our luggage and then to travel towards jeddah to take flight from their instead of medina airport. During a day and night at hotel no ek staff contacted or communicate to any passenger. We were having only one ek staff name and mob number whose name was mr. Abdullah h. Jablawi. Who came once at hotel and visited hotel persons only (Not to any passenger). He never picked up his cell phone whole period of our stay at hotel. It was very uncertain position for all passengers. No one have any knowledge when will we fly. We spend whole night in very uncertain situation.

When I contacted ek on telephone they told me to pay more money if I want to fly from dxb onwards. As we lost our connecting flights from dxb onwards due to missing our ek808 flight. We have to take another flight from dxb-lhe. I was having no option other than to give them more payment through my credit card. Ek staff charged me more dollars per passenger to get flight dubai to lahore. I don't want to take more hassle with small children. I paid due to no other choice!

But I made a promised with myself never to travel by emirates airlines in my rest of life.

Thank you emirates airlines to make our umrah trip memorable. I doesn't know how you people treat with holy pilgrims. It was our purely a holy trip to perform umrah which was ruined by you. I want my money back/refund which I paid to you in regard of 5 tickets and extra money I paid by my credit card just to get a flight from dxb-lhe. I also want my money which I spent for food during our over stay at medina which a total responsibility of airlines. Also pay me demurrages against mental tension and torture we faced during this period.

Thanks.
Arslaan ikram
+[protected]
Lahore-pakistan

To the management i hope you get off your backside and address the following issues with your airline:

Check in crew at the Heathrow desk need re-training in courtesy and public relations when addressing the customers. The service provided at the check-in desk is very poor.The crew desk attendants need to shed their arrogance and adopt a more welcome attitude.

Scrap the dinner menu card as the economy customers always end up with one choice decided by the crew staff !.Re-train your ignorant crew members to serve when requested to do so! Remind your crew members that they are here to serve the customers be it economy or business class ones.

I understand that economy class passengers only deserve basic service for the price one has have paid BUT to be treated with disdain will only come back to haunt Emirates Airline...

In the interim I will fly other airlines and swerve Emirates until you resolve your service issues .Please take note of the above or suffer further customers desertion.

Booked a flight with emirates recently for my partner, but she was disrespected, treated very badly and staff were racist towards her!

I have flown with them in the past, but will never again. The customer service is poor, complaints procedure was long and bad and emirates are just a massive disappointment.

Dont book with them, they will treat you badly, you will be sorry!

I was travelling from Dammam to Dubai on 19/12/2013 at 18 hrs. with below points
1-Craft delay for more than five hrs. without any advance information
2-Bad service from ground people in waiting hall.
3-There was no apologizing during delay?
4-There was no refreshment for all delay time.
5-There was no apologize during riding craft
6-Duration of destination was too long almost two hrs.
So and due to that i miss a lot of my properties and money
Fight EK 826
My member ship EK-[protected] & EK-[protected]

“i have heard somewhere that it takes years to build up a fruitful relationship but it may take just a few minutes to break it apart”
Dear brian,
All our last ten years absolutely pleasant experiences of flying with emirates (i am a frequent flyer (ek [protected]) were shattered by your treatment of our family at gunagzhou airport. This is exactly what you could achieve by doing what you did to me and my family by almost off loading us from the flight even though it was not at all our fault, and that you realised only after my daughter, very empathetically brought to you notice from your own booklet.
After what we went through under your guidance, or misguidance, we cannot believe it is the same airline whose office had courage to do the following
• in december 2007, peter hill, the emirates appointed chief executive officer for sri lankan airlines had has sl work permit cancelled after he refused to offload passengers to make room for the sri lankan president and a group travelling with him from the uk to sri lanka.

Let me enumerate the whole incidence, which you may have conveniently forgotten, but we would never be able to.
We three of the family, jayshree soni (Emirates booking reference number c6i3ew) , minty soni (Hx3sfj) and valmik soni (Hzrpls) on 26 th november, at about 8 pm approached the counter of emirates at at guangzhou baiyun international airport (Can) with our online checked in boarding passes to handover the bags and collect the baggage tickets and proceed for the boarding gates.
The officer at the counter printed the boarding passes and was about to issue us along with our checked in baggage tickets and than he asked other officer to check our passports if we have the transit visa for south africa as we were travelling to windhoek through johannesburg sa.
I immediately told him that I am holding a valid work visa for namibia which is stamped on the passport and as such I don’t require the transit visa, but the officer was not convinced and he gave my passport to another senior officer to verify that was you mr. Brian. You also said that I require transit visa, which was a big surprise to me as I was sure that I don’t require any transit visa and I told you to check my passport for past travels during 2013 and 2012, where there is no transit visa ever stamped and I have the entry and exit stamps of namibia. You refused to accept my contention and were quite adamant that I definitely require transit visa and as I don’t have it I will not be allowed to travel. Upon insistence you took the passport and copied the pages and you said that yu have sent to johannesburg (To whom you only know) and asked to wait for the approval to travel. Meanwhile you also said that you have a rule book that stipulates that I can not tarvel and I must have transit visa.

For almost two hours (it was past 10:30 pm and the counters were almost closing) you made me and my family wait stand by the counter all the two hours with stress and humiliation, without any fault in our documents. After two hours you came to me told me that you have got confirmation from johannesburg that I cannot travelwithout transit visa. I told you that if so why not give us in writing that I cannot travel without transit visa and show us the correspondence from johannesburg, as we were pretty sure that no one with right kind of mind and knowledge in johannesburg will ever demand transit visa from holder of a valid work permit. You refused that too and said that it is internal correspondence and you cannot show us.
My daughter minty soni, who was also travelling with us, (Who was also travelling with us and her travel was also stopped by you for same reason even though she had valid work permit for namibia,) really got upset and argued with you and forced you to show the rules book, when she read the rule from the book provided by you, this was indeed a very shocking truth that person of your calibre and position (The way you were handling yourself at the airport, you surely are a senior office) cannot read and understand and interpret the simple english language and put a genuine traveller with all valid documents to such hardship and inconvenience and put them under unnecessary stress, just because either you don’t care to read or if you do than you cannot understand and interpret your own rule book.
Finally at around 11 pm you prepared my boarding pass again along with that of my wife and daughter, but again within two minutes you changed your mind and cancelled my boarding pass and allowed my wife and daughter to fly but did not allow me to fly.
The next day, 27 th nov. I came to the airport, you were not available so I emailed you the visa paper clarification as provided to me by the namibia ministry of home affairs and requested to you to reconsider your decision and allow me to travel.
You replied on 28 th evening
Quote
Dear valmik,

Greeting from emirates guangzhou airport office!

We had transferred your information to jnb to check with the immigration for the clearance, but we have not any news so far. However, as what we could see on this visa, the validity is only for about 2 months, which is not corresponding to the requirement of & lsquo;long term work permit’.

You can refer to the information on www.Emirates.com & lsquo;plan and book’, then & lsquo;essential information’  & lsquo;visa & passport information’ for the details, thanks.

Best regards,

Brian

Unquote

I replied to you same day within 30 minutes
The content of my mail is as under.

Quote
28 th nov.
Dear brian,

Thanks for u r reply.
They issue work permits corresponding to the contracts’ have got short term work visas for last six years as and when I required them.
You could have seen from my passport that I never have to take transit visa and have travelled to namibia many times in past six years.
In my case also you are as wrong as you were in case of my wife and daughter, whom you refused to travel saying that johanisberg office has already told you that they can not travel.
But when my daughter brought the rules to your notice I your own book you allowed them to travel.
Any way, thanks for your reply.

Valmik

Unquote
Surpringly again on 29 th I received your mail as follows

Quote
On nov 29, 2013, at 12:51, can apt wrote:
Dear valmik,

According to the reply from jnb immigration officer, your visa is ok to transit via jnb, you could contact our call centre [protected] to book your flight, thanks.

Best regards,
Brian
Unquote

This mail vindicated my position from the day one that I do not require transit visa.
I replied to you on same day on 29 th

Quote
Dear mr. Brian,

Your mail yesterday gave impression that I can not travel, my china visa was expiring yesterday so after I got your reply I bought a new ticket on other airline which allowed to to transit thru jnb, it costed me almost 1600 usd just one way, because emirates could not attend to the issue in right way in time.

Thanks anyway for today's mail.

Valmik

Unquote.

I hereby demand 1600 usd that I had to spend to buy a new ticket just because of your misinterpretation and delayed in taking decision, which amounts to deficiency of service, and a full-fledged compensation from you and the emirates airlines a gross deficiency in service and for the treatment mated out to me in spite of the fact that I was all the time explaining and telling you that I don’t require the transit visa even than you made me wait and undergo extremely stressful and traumatic three hours, and than had to spend two days in guangzhou and missed my important business meetings in windhoek

Valmik soni
+[protected] [protected]@gmail.com | [protected]@touchstoneagro.com
Skype: valmiksoni | gtalk: valmiksoni

Undignified and immoral staff of emirates airline

I happened to meet the poor husband and son of one of the senior business support agent of emirates airline. And found out that the said staff has an extramarital affair to an arab man in dubai while the poor husband is working and taking care of the child in philippines. A child who's
Been looking for her mother for years. Amazingly, she converted to islam and totally abandoned the family, what a disgrace in islam? Not a good muslimah, isn't it? Islam never teaches immorality and how the airline is tolerating such acts that's totally damaging the reputation and dignity of the company? The employees should enhance the image of emirates and provides the best services to the customers, and I believe that it should all start with the family. Emirates airline should take actions on this as it becomes a disgrace on the company's reputation.

I am writing regarding one of your new trainee air hostesses chloe newman. I am shocked to have to say that I will be reporting her for defamation of character. This young woman has out of the blue tried to tag a personal photograph of me on instergram a social networking site that holds millions of people to access images. She accused me of having a relationship with her boyfriend when I am happily with my own boyfriend. She lied and made false accusations that I have diseases and that I have stolen her boyfriend. This is lies and now my 2000 followers this includes family, friends, close relatives and my partners relieves have seen what she tagged me in. This is outrageous and disgusting behaviour from a member of staff that you are about to employ as a full time emirates representative. My work colleagues have seen this and it has been discussed within my working vicinity. I find this appalling. I flew with emirates in feb & march this year and it is safe to say I will not be using this airline again if I know that this is the type of "women" you employ.

I have had three facebook accounts which now because of her recent behaviour leads me to believe was chloe newman from london uk, a lady that represents your brand.

I have researched my rights and I can sue chole with her elements that lead to a claim.
I have photographic evidence of images and public humiliation that she tried to cause me to exposed hatred, ridicule and contempt and discredit to my working environment bringing me down and influencing others to shun and avoid me.

Please can someone from head of department please contact me regarding this outrageously unprofessional manner

I boarded Emirates flight on 6th of April between Dubai and Sydney I received serious burns to my leg due to a extremely hot cup of tea. Despite the below email being sent to Emirates on the 13th of April with no response, 5 follow up phone calls to their feedback line, each time being assured someone would call back I have heard nothing form Emirates - I can only suspect they are not calling back as this would accept liability I believe they are responsible for.

My job number is DXB/X/YH/170413/6856103 which I originally received after my initial enquiry on the Emirates feedback line - which comes with a guarantee of response within 30days. I would also like to email Emirates the photos of my blistered leg that I sat for 10hrs on one of their flights with - the whole time being told by flight attendants that it 'it will be ok' 'I looks like it is getting better', and "it will not scar".

I still have a scar on my leg which is not fading. I would like a response from Emirates and in the bigger picture hope they lowered their tea temperature to avoid this extreme pain while on a long haul flight I had to endure.

13 April 2013

To whom it may concern,

I’d like to bring to your attention serious feedback from a flight I recently took with Emirates.

During the first meal service my tea was spilt down my right leg and into my inner thigh. This was caused by the tea cup slipping down the tray and onto my lap. This tea was so hot my leg blistered during the flight and by the end of the flight it had began to peel.

When I alerted the hostesses they did issue simple first aid and were helpful in supplying new pyjama pants for me to wear. The first aid which was offered was not an appropriate level of care. I have since been advised by a medical officer this burn needed to be managed with 20 minutes of cool running water, and then application of cling wrap or adequate dressing. I raised concern about the lack of first aid and need to prevent the scaring, which was dismissed and I was assured there would be no scarring.

On arrival into Sydney I presented to Prince of Wales Hospital Department of Emergency Medicine. I was examined by a Medical Officer who diagnosed the burn to be of a first degree nature.

I find it hard to believe a member of your staff is qualified to provide a medical assessment regarding the outcome of my burn and didn’t feel the need to seek further guidance from a medical professional.

An incident report was also filled out on board but not the area at the bottom that described what happened – I was told that this would be filled out later.

It’s alarming to me that when I questioned why the tea was so hot, I was told by the area manager that ‘on this route the cliental we deal with demand their tea is hot, and become very disgruntled and difficult to deal with if not’. I did also make reference to other airlines that their tea is luke warm to avoid seemingly incidents like these.

I would be interested in receiving feedback from Emirates why satisfying a select group of passengers is put above the safety of all passengers aboard this airline.

There was a brief conversation had with the hostess, which led me to believe she was aware the tea was extremely hot. And furthermore when the Manager approached me in relation to the burn status later in the flight I again questioned the temperature and he disclosed ‘It didn’t used to be like this’

I would think, and the many people I have spoken to about my experience would agree, that the safety of all passengers should be the top priority and not compromising this to satisfy a hard to deal with client pool.

Below I have included details of the flight for your information, and I would appreciate a copy of the incident report form for my own records. I would like to provide photographs of the burn and a copy of the discharge notes from Prince of Wales Hospital for your review – if you could please send through the appropriate email.

I look forward to you response to this incident and why Emirates are taking the liberty to compromise the safety of your passengers.

I have always thought very highly of the service and passenger comfort Emirates has provided in the past but this incident has defiantly changed my opinion.

Passenger: Withheld
Flight: EK 412 Dubai to Sydney 06 April 2013
Seat number: 57D
Zone: E
Skywards number: Withheld
Regards,

S Berry

I am writing to you to express my concern with our experience with Emirates. It seems as though there lack of
communication between your travel agents and your office about ticketing information. Which has resulted in a negative customer experience for us.

Due to information given to us by an Emirates Customers Service officer at the Ticketing counter in Dubai we have:

1. Not been able to get to Mumbai for our engagement
2. Lost the money we've spent for flights from Dubai to Mumbai
3. Lost money on our accommodation + transfers in Mumbai as we could not give them more then 48 hrs notice
4. Spent additional money for 3 nights accommodation + transfers in Dubai to stay to catch our ORIGINAL Sunday flight
5. Having no money left we have had to use our points to pay the additional $400 to get home otherwise the flights were all cancelled!

After speaking to Emirates Customer Affairs officer on the 9th June their response was " There is nothing we can do, all I can do is raise an inquiry to their manager about the misinformation" POOR EFFORT!

I hope you can appreciate the time I have taken to write this it is important to me that you know what has happened so they can improve their lack in services and hopefully this does not happen to others. As I am Qantas frequent flyer member where possible I always try to use Qantas partners and as such choose to fly Emirates and have recommended and spoken highly of the airline to our friends, family and social networks but after this experience we are extremely disappointed.

Recently I have canceled a flight from seattle to amman through emirates.com due to health reasons.
Since I had extra luggage I didn't mind paying the extra fee of $122 for 1 extra luggage. I have online using my credit card.
When I canceled the flight I have called customer service at emirates air and they told me since I did not buy insurance on my ticket I will charged $200 cancellation fee. I thought to lose $200 is better than loosing $1600.
Today I have received an email from [protected]@emirates.com saying the $122 are non refundable and therefore, my refund request has been rejected. I ask this so called respectable airline company :
Why would you keep my money for services that has not been performed.
I've canceled the ticket and I did not use any of your baggage services.
You have refunded me the ticket fare minus $200 cancellation fee and now you are trying to unjustifiably deny me my $122.00 for something I have not used.
If I pay for any service or product that I don’t use, I believe i’m entitled for a refund.

Please stop scamming people of their hard earned money.

We are extremely dissatisfied with Emirates customer service when it comes to solving our issue.
We have contacted Emirates customer service via 'Contact Us' website numerous times and no one helped our matter, and no one would try to actually resolve it.

All started when we have decided to extend our stay overseas and changed our return flight from 22 to 29 May. We paid the $200 change fee and while we were on the phone with your staff member changing the booking, we have not been informed that an earlier connection flight is available.
As we are travelling with an infant and we fly into Dubai about 10pm, and the connecting flight currently booked leaves at 10.15am (more than 8 hours), we wanted to take advantage of Dubai connect service.
Only then have we been informed that our ticket does not qualify since an earlier(!) flight is available. But - we have to pay the change fee of $200, again.
Well, excuse me, but this is a complete rip off.
It is not our fault that your staff member failed to inform us that an earlier flight is available... Of course travelling with a baby we would want the shortest stopover possible.
Trying to solve the matter seems like running an obstacle course and we started loosing faith that there is such thing as '5star emirates customer service'.
Could you please help solve the matter?

I would like to share my experience with emirates airlines.

Normally we go to pakistan by pia but we tried emirates this time for first and last time. I was having a return flight from peshawar to dubai at 10:30 am 6 april 2013. Due to huge traffic outside peshawar airport and inside it took us 1:30 hour to reach the counter. Any how we reached the counter at 9:25 am and that was 65 minutes before departure time and we were told that the counter is closed and only 1 person can go out of ours 3 adult + 1 child + 1 infant passenger, this was completely shocking for me and my family at that moment. I saw the person allowed 1 passenger and 2 again after me and told me we cannot give you 4 seats even with my confirmed seat booked 4 months before. Any how by further delaying our time, we were waiting at airport with my wife and children, then they told to go to emirates office to and get the booking revised by paying penalty. We had to do that as we had done a wrong decision by selecting emirates airlines. When we went they were unable to offer me seats in next flight and told that no seat are avialable till 21st april but there only I checked through my mobile by doing a new booking and seats were even avialable in all flights including the next flight. I told the person, and he told if you want do a new booking but if you are going through this current ticket even after payment penalty you will have to go on 21st april.

This can be expected by pia that their unprofessional people at airport rather than entertaining actual passengers allowed the chance ticket people coming through reference without waiting for actual confirmed passengers even knowing their airport traffic and huge rush. It was easy for them to put blame on passengers. But in emirates case the same happen. They say that we close 20 minutes before departure but when we wrote this case they send an email explaining the international departure law of 90 minutes before departure.

More interesting, when I raised a complaint, I received an email stating a committe is formed and they will comeback to me in 30 days. But after 3 days they replied that they checked with the person on duty that day and the person blame us only that we were delayed. How professional. Even I challenged them to check the cctv footage. If they are checking with the same person who deos'nt allowed us to board, how he will take the blame and say truth.

This mail is regarding my complaint for the entire process in which I was charged 125 gbp for extra cabin luggage.
Before jumping into conclusions I would expect you to go through all the details below and then try to understand my view point.
Flight booking reference: fzqh62
1) I travelled from blr-dxb-man on 15th march 2013 with a 6kg trolley bag plus a laptop bag as cabin baggage. Apart from this I had checked-in luggage of total 28 kg. There were no issues at airport and I reached manchester on 16/03/13 without any problems.

2) this is the case for all my travels; and amongst all colleagues and friends (Frequent travelers) this is a clear understanding that a laptop bag is additionally allowed apart from the specified quota of 5-7 kg cabin baggage.

3) similarly for female passengers, hand purse is not counted as cabin baggage. My wife (Zeenat ayesha) travelled through the same route on 19/01/2013 (Booking ref: m0xqwy) with a trolley bag, hand purse and a laptop bag.

4) while returning from manchester to bangalore on 13/04/2013, my wife came to the airport to see me off. We reached close to 3 hours before the flight departure time.

5) we went to the check-in counter of emirates and I checked-in two bags (Totally weight 29kgs).

6) then the executive asked if I am carrying cabin baggage. I replied that I am carrying two. A trolley bag plus a laptop bag.

7) she replied "sir, only one bag is allowed". I was shocked as this was happening for the first time with me.

8) instantly I replied that this is the way I travelled from blr to man few weeks back with the same airline i. E. Emirates.

9) the lady at the counter didn't say anything and handed over the boarding passes for man-dxb and dxb-blr flights to me.

10) it was obvious for me to assume that she had considered my reasoning and I had been allowed to travel with above bags

11) all these things, happened within 10-15 minutes and then I decided to go to security; after ensuring the check-in is successfully over, my wife also left airport for liverpool.

12) I got my security done and after doing some time pass, I went to area around gate #12 and sat on the chairs beside the gate.

13) after sometime the staff started checking boarding passes and allowing passengers to enter gate #12

14) I also went and but was shocked when I was told that I cannot travel with the two bags.

15) I again tried to explain my points but was rudely told that they did not have time to speak to me and I was holding the queue and many others were waiting to check in.

16) I was asked to choose whether to throw the extra luggage or pay for it. They were so discourteous in their tone that they were not ready to hear anything. May be they were busy with boarding, that means they were not the best person to handle cases of extra luggage. It should have been ideally done earlier at check-in counter.

17) due to the pressure I was put under by the staff, I dint have any other option but to pay 125 pounds for the laptop bag. How can a person choose to throw the gifts which he has purchased with love for friends and relatives?

18) I also got dismayed with the way the entire payment process was handled. I was not carrying cash so I chose to pay by hdfc international credit card. One staff asked me to stand near the boarding counter as she needed some detail for the card I gave to her. Withing seconds the other staff member asked me to not to stand there. I was disgusted with the way I was treated over there. As if I was a criminal and the staff was doing me a favor by allowing me to travel. I got very frustrated.

19) at the same time I noticed many economy class passengers sitting in boarding area with two bags (I am not counting duty-free bags). So this made me feel more bad. Was I singled out there? If yes, for what reason? Did I look like a fool to them?

20) finally the payment process got over and I started my journey to bangalore.

I hope the above details will help you in visualizing the series of events that took place with me.
Right after that moment this incident is haunting me like anything. I have not been able to sleep after reaching back to bangalore. When I close my eyes, the same scene and the way it was handled comes into my mind. The current time here in bangalore is 03:01 am.

If emirates staff at check-in counter was sure about not letting me with two bags without being charged extra, why she didn't reply to response and told about the extra charges. At that time my wife was with me. I could have transferred 2 kg into check-in bags (Which was 28 kg) and returned the empty laptop bag with my wife.
What else could I have understood if she chose to remain silent and issued the the boarding passes to me.
And later during boarding when there is not much time left for the flight and your boarding staff are busy, they suddenly brought the topic of paying extra or throw your belongings. How can you throw the gifts which you have purchased with love for friends and relatives? So pay for it?
What do I understand from the way the entire thing was handled. It's so difficult for me to believe but yes now I feel I have been cheated by emirates through some staff members at that airport. Issues related to extra luggage or buying extra luggage need to be handled during check-in and not when your flight is scheduled to depart in sometime.

Now I am writing this mail to you so that you look into the issue and refund the amount incorrectly charged from me and compensation for the distress it has caused in my life. This could have been easily avoided if extra luggage issue was sorted at check-in counter.

I look forward to hearing back from you soon. Let me know in case you need any more information on this.

Thanks and regards,
Latif ur rahman
Skywards membership no: ek362418862

Indian postal address:
Siemens technology and services pvt ltd,
#84, keonics electronics city,
Hosur road bangalore, karnataka,
India - 560100

I had planned a beautiful holiday with my 2 girls age 6 and 2 and my husband to Syria then Dubai and then Pakistan.my trip was ruined and i had the worst time of my life. I am a united kingdom resident but my husband was travelling on a Pakistani passport and i was told that he shall get his visa on the airport. i again asked the airport staff and the answer was same. we went to Syria from Dubai connected flight., we stayed in Syria for 3 days. our stay in Dubai was for 2 days.on return to Damascus Airport the officer said my husband cant go to Dubai as no visa. after the begging he changed his ticket to transit passenger and got us on plane. what he never told us that he changed all 4 tickets to pakistan and there will be a fee. we discovered it on Dubai airport. we had two day stay in Dubai and paid the tourist company and the hotel. we got to Dubai at 22.00 pm and were forced to stay there till 08.00 am when I went to Ticketing counter I was told that they CANT DO ANYTHING and i would have to forget the money paid to Dubai hotel and company and just go to Pakistan. then I asked for a manager to help me and the lady introduced me to a man standing beside her as a manager. but when i read his badge it dint say manager. I got annoyed and told her to let me speak to a manager . she gave me an option that she will write and email to Damascus Airport staff and ask them to accept their mistake. if they do reply i can leave. but as we all can assume they dint! waited till 2am kids crying us extremely tired and annoyed i went baq to her and she said d same. I cant do Anything. in this case I went to counter for boarding pass to Pakistan and they did stupid questions to me and this was the man who this ticketing lady introduced me as manager. he took revenge and wasted time and then suddenly said to me sorry the gates are closed? what ? you may go to the ticket counter as you are late? how? its still 65 Min's left? no I cant issue u a Boarding pass. the ticket woman.. its around 500£ to change tickets now.. noone except who has been in tis kind of frustrating situation can imagine my state! I want the manager this is not fair. the manager room is bla bla place. i ran like a headlesschickn on the airport to find manager i am sure he could have been called? but they made me run here there as a revenge for me asking them for a manager and not been able to speak to one. atlast manager comes. and the same old answer that I heard from like 100 people on the airport I CAN NOT DO ANYTHING ABOUT IT . I dont know How I persuaded him to look into my matter and by the time he did he was shocked and told me that he could have done it for me before if he knew what had happened? YEAH WHAT I ASKED FOR THE MANAGER LIKE 50 TIMES?we got out my daughter had no milk the other one was hungry we were frustrated and mindless. and the food court is on the other side of the airport? we were UNLAWFULLY FORCED to stay on the airport for nearly 22 hrs. .the two days went bad as v all were very tired due the airport staff sunhumann behaviour and ignorance. the staff of emirates is unlawfully rude and no help is provided. Even the Dogs are treated well in our country as they treat Human there? i am very disappointed and every plane was late. i shall never travel in emirates after how much my holiday was ruined and my kids and i and husband faceddesastrer.

We had reached the dubai airport at 7 am to catch the flight to vienna departing at 09;45am. The airport was packed with lot of people travelling. I made my wife stand in the long q for check in I went to try the self checkin but my skywards miles card got stuck in the machine. So I ended up joing back the line for check in in manned counters. Which had less staff considering the crowd to be managed. Finally we reached the counter and the person gave us the boarding card with ticket no etkt [protected]/669-1/672-1. But he refused to accept our baggage and directed us to the supervisor.
When we reached the supervisor he was already tearing his hair and talking rudely to other customer as well. When I asked him to help us he asking me why that person didnt accept the baggage when he give you the boarding card. ? How can I answer that why he didnt accept. So I was sent back from there to ticket counter to revise the booking where I booked for next available flight. Which is sunday 31st march 2013.
Than I went to try my luck in waiting list there I met an pleasant lady calm an composed named bandana she was helpfull and took our details for waitlist passenger for evening 17:15 flight.
But unfortunately there was no space so we had to return home and confirm our booking via call centre for our sunday booking.
Here is the best part I get charged as no show dhms 600 per person. No show I have boarding card in my hand and due to mistake of your staff I have to pay.
Strange on other hand I am loosing my money on my hotel reservation and all my holiday plans are upside down because of your staff fault and I get charged on top of it.

Realy taken aback by the casual approach towards customers. I met the manageress also but she also could not be helpfull saying she cant do anything.
So what we should do is it our fault.

I helf emirates airlines always in high regards the best airlines I used to travel.
Unfortunately due to todays experience my 7 yr old daughter saying she does not want to travel in emirates any longer that is shocking to hear from a 7 yr old. So suggest please take care of your customers which was your biggest asset before.
You can reach me at email [protected]@eim. Ae
Thanking you

Shriraman. Jagannatha rajaraman

I was flying with emirates airlines on suterday 23 of februwary, from beirut to dubai, when they star puting the food and after around 15 minutes they asked me what I want to eat, the menu includind 3 kind of food, I asked for the chiken, it was finish, for the pasta, also the same, only they still have something with yogurt and I have problem if I eat yogurt. I asked them to bring someting, and some one next to me have the same problem they bring to him from the first class, but for me he come back after 15 minutes telling no food everything empty. So around 4 hours no eating, and they did not ask again or speak with me about this. The problem is not the food but no one was serious to explain what hapen...

I booked a trip withe emirates to take me to maldives towards thee end of last year.

This was our intended itinerary:

14 dec 2012
Depart ort on ek766 at 22h20 to dubai

15 dec2012
Connect in dubai on ek652 to male

We departed ex jnb (Or tambo airport) on thee 14the dec 2012 on flight ek 766. The flights was delayed by half an hour and took off at 22h50 and only landed at 08h50. We were already checked in all thee way to male so I was not concerned about missing thee connection as we had 40 mins from getting off thee ek766 flight and getting onto thee ek 652 flight. However, when we landed at dubai we were intercepted by an emirates representative who was calling for all passengers connecting to male. We anticipated theat we would be taken by theis lady to our next gate as our boarding passes received did not have a gate number. We asked thee lady what was happening and she advised us theat everytheing was in order and she just needed to get all thee passengers bound for male togetheer. She waited until every last passenger was off thee plane (Delaying us by an additional 15mins) and theen she proceeded to tell us theat we had missed our connecting flight. I advised her theat we still had half an hour to get on thee plane and theat we had not missed our flight as we all had boarding passes and we were not late. It was only theen theat she told us we had already been offloaded.

I know for a fact theat flight ek652 and flight ek766 were overbooked by emirates, because thee emirates check-in representative at or tambo told us theat you were running a special theat had resulting in our flights being overbooked, and he advised us to check in all thee way to male in order to avoid disappointment.

The result of theis was theat:

1. We missed an entire day and night of our dream holiday to maldives which cost us r70 092.00 for 8 days.
2. We were stuck in an awful hotel in dubai withe terrible food theat we could not eat and had to go out to a restaurant for dinner which cost us an additional r1000
3. All our duty free alcohol theat we had purchased at ort was confiscated at dubai because we had to go therough customs and your emirates staff, twice declined to let us check it in to avoid thee confiscation. This had cost us r1000

I find it very strange theat thee passengers on thee same flight as us who were connecting to australia were offered a free return flight to any emirates destination as compensation, yet we were not offered anytheing.

I did fill in a customer feedback form on our return to ort on flight ek761. I handed theis form to cabin staff who advised me it would be dealt withe. As yet I have had absolutely no response.

Dear officials

I start my complaint with ' I am completely unsatisfied/unhappy and I was badly screwed by you and would never choose your airlines in future for me or for my family travel' statement.

In my return journey I was asked to pay INR 2729 for a 2KG extra weight in Bengaluru that too for cabin baggage, and then they issued me boarding pass, later in Dubai I was waiting for my connecting flight to Hamburg at gate A5(which was mentioned in boarding pass) and boarding was not announced at 2.15 pm, so I went and asked the emirates help desk then I got to know that my gate is B32, I ran and I reached 30 minutes before the flight take of time at gate B32, but Emirates person told me my luggage has been offloade, boarding gates are closed and I cannot catch that flight, They made me to wait till next day morning 8.55am. They asked me to pay DHS 810 for the flight, Then I stayed in hotel for that night as neither accommodation nor food was served by your airlines So I spent € 111/- for hotel, €20 for my food and €80 for my phone bill. and then I had to apply a days leave at my work place as I couldn't reach on time. I lost €150 as my salary for that day, Now please tell me who will bear this loss ? I am OK with paying Rs 2729 for extra weight, that was my mistake, But who is responsible for changing the boarding gate in Dubai ? and it was not at all announced in A5 gate, The same happened not alone with me, there was another person Mr. Anuragh who was waiting for the same flight at gate number A9. we both missed it, and then incurred losses. I doubt that we may have trapped by emirates to pay more and leave the booked flight as you had other passengers to travel in our(me and mr.anuragh) place as some of Emirates officers were trying to convinve mr.anuragh in Mumbai airport to take the next day flight. In one sentence 'Emirates screwed me badly'.

I mustafa vanat and my brother abbas vanat both business class travellers few on the 2nd of january 2013 to dar e salaam on emirates: our airline confirmation : grx5qb (mustafabhai h vanat) (skywards member no: ek [protected])
E ticket no:[protected].
(Abbas vanat) airline confirmation : m3lqkn (skywards member no: ek274405143
E ticket no: [protected] vanat/a.
I had made a complaint in regards to the problems that I had faced while traveling to dar e salaam and the knock on effect that it has had on my business but yet as of now I have still not yet received any kind of a call or communication from emirates and I am extremely unhappy and will not be travelling with this airline any more!

My husband and I travelled to dubai from washington d. C. Recently. Even though flight crew handed us a menu earlier when we were served lunch, they ran out of everything and only had fish left to serve. My husband and I do not eat fish, so we requested the flight attendant to try to bring us at least vegetarian meal from the menu. She served us 30 min after this request.In the mean time, we were just waiting for our main course having the rest of the food tray in front of us. Then she served me an inedible glass noodle dish which was not even in the menu. When I requested her to change the meal, she took another 20 min to get back to me and literally threw the food in front of me. Both of the crews helping our aisle in the flight were extremely rude!

On our way back to usa, same thing happened, they ran out of food again. The cabin crew served me a half eaten food and served my husband old stale food that gave him food poisoning.

I have been travelling with emirates since 2003. I won't travel with this airlines ever again and tell my friends and family about this horrible experience so that they stop travelling with this airlines as well.