Emirates
Reviews and Complaints

Dear sir

Re: lost - i-pad (32 gb - apple in white colour)
Please note: as I (Ashok mirchandani) was travelling (With my familly wife and 2 child total 4 pessanger) on 3rd may 2011 (Today)
For dubai to mumbai - ek502 - 13:15 (Dubai airport terminal-3) ticktes details as below mention.
At the time of check in abt 12 p. M. To 12:30 p. M. When I went to ticket counter (Skywards) silver card counter area
I have kept my i-pad on the up-above the trolly and
Then I went to pay the tickets fine (Date change) for my familly (3 pessanger)
Then come back to trolly and then I havn't found my i-pad on the trolly.
Because that time flight time is over so I have complain at the ticket counter at the same time
They say just complain to lost and found department.
So I am very sure that this i-pad is stolen by some one.

So please check it if can possible please check by cctv camera if you can found it -
Please note my contact number - in dubai - [protected] and for india - 0091-[protected]

Waiting for your (Reply) co-opration and support if you can do this fevour and found my i-pad just inform me
As I will come back to dubai after 10 days around (12-13th may)

Tickets details: total 4 pessanger - having 5 baggage
1) ashok mirchandani - ticket# [protected] - flight# ek-502 - date 03 may 2011 - 13:15
2) mehak mirchandani - ticket# [protected] - flight# ek-502 - date 03 may 2011 - 13:15
3) kritika mirchandani - ticket# [protected] - flight# ek-502 - date 03 may 2011 - 13:15
4) diya mirchandani - ticket# [protected] - flight# ek-502 - date 03 may 2011 - 13:15

Your sincerely
Ashok mirchandani

Now it has come to light that mr. Mohammed rehan bhorania is holding a false bachelors degree that is why he has no attic-ate to talk he is holding this false degree from the time he got his job almost 7-8 yrs back. He got this job on basis of this false degree. Do the airline give job to people who have not even pass 8 class he is to be exact 8 failed0 >do the airline keep such employee on job ? He is currinty on his holiday for almost week

I had a confirmed emirates excursion ticket (Dxb-fra-dxb) , booking reference: ip2htf.

On 3 feb 2011, I arrived at the emirates check in queue at dubai international airport, terminal 3 at 1200h. After waiting in line & meeting with the person at the counter, I was redirected to counter b57, where I met with mr. Ahmed. Mr. Ahmed asked me to wait as he believed that the flight was overbooked & I would not be allowed to board the flight. An argument followed wherein I insisted that I needed to board the flight. I also informed mr. Ahmed that I had not eaten & was thirsty and intended to have lunch after entering the airport. All the while I was not offered even a sip of water, inspite of requesting mr. Ahmed.

After waiting for over an hour, I called the emirates contact centre on [protected] at 1305h & spoke with another mr. Ahmed. After explaining my plight, I handed over my mobile phone so that the two ahmeds could speak with each other & assist me. Thereafter, although I was promised that they would put me on the flight in & lsquo;a few minutes’, it didn’t happen. It was only at 1345h that I was redirected to yet another counter when my boarding pass was finally issued. Consequently, I didn’t have the time to have a meal.

I wrote to emirates complaining about this appalling experience. Their threat to offload me & the ensuing behavior, was preposterous, to say the least. I categorically asked them to address the following questions:

1. Why was I threatened to be bumped off the flight, considering I was a full fare paying passenger with a confirmed seat. Additionally, I had also arrived in good time at the check in counter, at the airport.

2. Does emirates not believe in arranging for even drinking water, considering you have been the cause for holding back a passenger?

Repeated reminders to customer. [protected]@emirates.com finally resulted in a baseless, erroneous & superfluous response, some of which can be found in the email chain below. Not once, has anyone from emirates airlines bothered to phone me.

Note: forward message attached from: "nikeel idnani"
Sent: wed, 27 apr 2011 23:56:46 +0400
To: "customer affairs",
Cc:
Subject: re: dxb/x/no/200211/6736020

Dear mr. Advani:

You email is at best - baseless, erroneous & falls well short of my expectation. Please allow me to elaborate.

1. My initial email to customer. [protected]@emirates.com was dated 12 feb 2011. This was followed by 4 reminders on 16 feb 2011, 29 march 2011, 9 april 2011 & 12 april 2011.

2. It is not my problem with what & lsquo;most airlines’ including emirates do to ensure their commercial success, by overbooking flights. As a full fare paying passenger, emirates has no right to bump me off my confirmed flight.

3. You claim & ldquo;... Every effort is made to minimise discomfort to our passengers by looking after their welfare... & rdquo; if you read carefully my complaint, you will note my experience of - being shuttled from one emirates check-in counter to another, I was made to wait endlessly while not even being offered a sip of water, this in spite of requesting the check-in staff viz. - mr. Ahmed.In my opinion, this is far from & ldquo;looking after the passengers’ welfare”.

4. You go onto claim & ndash; & ldquo;….. And even ensuring that they get transferred onto the first available airline, if necessary, to take them to their destination. " the only & lsquo;ensuring’ was my insistence on boarding my flight. The emirates staff tried their level best to & lsquo;ensure’ I accept being bumped off.

I am tired of this to & fro communication which appears to serve no useful purpose for me. I will be approaching the press with my grievances against emirates.

— original message —
From: customer affairs
To: [protected]@emirates.Net. Ae
Date: wed, 13 apr 2011 15:09:34 +0400
Subject: dxb/x/no/200211/6736020

Resent

Our ref no: dxb/x/no/200211/6736020

09 march 2011

Dear mr idnani,

Thank you for taking the time and trouble to detail your concerns in your e-mail message of 16 february 2011 and for your patience whilst I looked into the events you have described.

I regret to learn of the difficulties you experienced due to an overbooking situation on flight ek047 to frankfurt, on 03 february.

As you may be aware, on most major airlines, a proportion of passengers who have booked seats do not present themselves for the flight and do not telephone to cancel these unwanted seats. These passengers are known as & ldquo;no-shows”.In order to minimise the effect of no-shows and to enable their seats to be used by passengers who otherwise will not be able to travel on their chosen flight, airlines may overbook flights.

By careful monitoring and control, we try our utmost to match the number of available seats with the number of passengers that we expect will appear for the flight. There are the odd occasions when the figures do not match. However, when this happens, every effort is made to minimise discomfort to our passengers by looking after their welfare and even ensuring that they get transferred onto the first available airline, if necessary, to take them to their destination.

On retrieving the check-in history, I am pleased to note that our ground staff in dubai were able to accept you for travel on your original scheduled flight.

As a gesture of goodwill, without prejudice or admission of liability, I am enclosing a duty free voucher for you with the original of this letter valued at us$35.00. This voucher may be used on board emirates flights or at dubai airport duty free and is valid for one year from the date of issue.

Thank you for taking the time and trouble to write to us and for the benefit of your feedback. Although we have not lived up to your expectations on this occasion, I do hope your recent experience has not marred your impression of the service offered by emirates and that we will be given another opportunity of serving you in the future.

Yours sincerely,
Nicky advani
Customer affairs

Encl.

—
From: nikeel idnani [mailto:[protected]@emirates.Net. Ae]
Sent: tuesday, april 12, 2011 9:29 pm
To: customer affairs
Subject: final reminder: dxb/x/no/200211/6736020

To customer affairs.
This is a final reminder regarding my case. I have read with keen interest the experience of 4 unfortunate emirates passengers in today's gulf news. A failure to receive a response from you will force me to write to the press highlighting my plight as well.

I look forward to the courtesy of an immediate response.
Regards,
—
Nikeel idnani

— original message —
From: "nikeel idnani"
To:
Cc:
Date: sat, 09 apr 2011 12:48:54 +0400
Subject: reminder: dxb/x/no/200211/6736020

Friendly reminder.

—
Nikeel idnani

— original message —
From: "nikeel idnani"
To:
Cc:
Date: tue, 29 mar 2011 23:57:56 +0400
Subject: re: dxb/x/no/200211/6736020

To customer affairs.

While I appreciate your follow-up email dated 6 march, please take note that my complaint was dated 12 feb 2011.

I most certainly look forward to your feedback.

Sincerely,

—
Nikeel idnani

— original message —
From: customer. [protected]@emirates.com
To: [protected]@emirates.Net. Ae
Date: sun, 06 mar 2011 15:20:42 +0400
Subject: dxb/x/no/200211/6736020

Dear mr idnani,

I refer to our acknowledgement of 20 february 2011.

Our investigation is ongoing. Please be rest assured that the points you have raised are receiving
Our full attention and we hope to be in a position to write to you shortly.

Thank you for bearing with us.

Yours sincerely,

Customer affairs
Emirates group headquarters

Dear sir,
Hi,
My name is ijaz malik, me and my family including four kids did travel on emirates on 18 apr with my family from lahore to dubai and then toronto back.We had 12 luggage and unfortunately we lost one, that one specially have my worthy shopping which we did from there.We spend 7500$ for the air fare but we got the service which we never expect from multi star airline.On the way from toronto to lahore (pak) we got impaired and damage bags at airport tag no EK365894, our new stuff was stolen on the way and the bag was totally worn(useless).When some one had 16 or more hours journey they dont know what is going on.Our case is totally different as we left toronto on 2nd march, flight got delay 6 hours we arrive at dubai with four kids we went through formalities at least after 6 hours as they keep directing us to different counters for corrections in papers they prepared on airport by their own staff .At last we went to hotel tired and hungry.Next day we got the connecting flight and reach lahore(pak) and got damaged bags.
On the way back its even worse we lost the whole 27kg brown box TAG NO EK 822848 with most of our shopping.It contain area rug.a runner.brand new branded shoes, a beautiful gas stove, costly decorations, custom made curtains, other pieces and etc.
Now i dont know who is responsible for this as we face the worse of our life.We did treval many times and use different airlines but nothing happen like this.We decide we never use emirates in future, thanks for your multi star services.
Its almost 12 days and i did file a case ref no YYZEK1216-- for claim on 20 APR.The most important part of your services that the multi star company did not even bother to write few words for inconvenience.
But i am still hopeful for good news.
Thanks for your inconvenience, and i cannot call u again and again as my belongings are your responsibility.
Ijaz malik
Ticket no [protected] to 8012
REF # YYZEK 1216--
PHONE NO [protected]
23 LUCE DR AJAX ONT CANADA

We purchased flights from Heathrow to Durban for 4th Jan 2011. The flight was overbooked by Emirates and we were offered two free return tickets from Heathrow to Durban in exchange for being re-routed to Durban via Johannesburg, at great inconvenience to us and our family who collected us from the airport. We were informed that the vouchers were valid for 1 year - at no time were we told that travel had to be completed within one year. We came to South Africa for 4 months and do not wish to return before 4th January 2012 - the agent who offered us the ticket and the agent at Heathrow Airport who issued the voucher, failed to inform us that travel had to be COMPLETED within one year. We were assisting the Airline by being re-routed - only to find that we are now being penalized by being forced to use the vouchers for travel to be completed within a year! Passengers be aware when offered vouchers by the Airline - it is for their benefit and not yours!

I arrived in Dubai on EK242 on April.21 around 6:30pm. I was going through customs when I realized I left my Iphone in my seat pocket. I tried to go back to the plane to retrieve it and wasnt allowed. I then asked customer service to call the plane and ask to check my seat which was 47K, they told me I had to call Lost and Found. I called lost and found every hour that day and got nothing. I was given a email and have no response as of yet. I called lost and found again on April 22 and they told me they havent gotten it yet. I am very fustrated at this point. That iphone has alot of important information and has started my holiday off at a bad start. What else can I do? Should I call Canada Emirates?

My claim reference is :ruhek11683/10 mar11/0120gmt
Name:aminuddin/mohammad mr.
We have handedover the damaged suitcase in riyadh office and submitted the receipt on 30/03/11 and received by your staff named mr. Nayyar, the claim was dealt with mr. Mir hussain but until now they have not settled the claim and we are in few days going back to london. My e-mail is : m. [protected]@hotmail.Co. Uk
Please contact me and your staff in riyadh very rude and incorporative, we contacted on riyadh airport office mr. Tallal, mr. Mubaligh and mr. Mir hussain. When we go back to london we will submit our claim to the london county court. My mobile no: in riyadh is : [protected] we are leaving on 15/03/11 to london via dubai

Lost my wrist watch at mumbai international airport, travelling from dubai to mumbai on 27/03/2011 arrived at mumbai at 03.00 am. Presumbly fallen while disembarking from the plane. Value is not important but has sentimental value as it most precious to me. Gold plated time piece. Finder please inform the owner on e-mail : [protected]@hotmail.Co. Uk

- in the beginning I joined flight CX 401 from TPE – HKG on 29.03.2011 departed Taipei at 1900 hrs arrived HKG at 2100hrs on 29.03.2011
- Upon arrival HKG I checked with emirates desk for issuing boarding pass for flight EK381 to Dubai they informed me that the flight is cancelled and I have to join flight EK 385 on 29.03.2011 departed HKG at 2225hrs and arrived BKK at 0125hrs on 30.03.2011. All passengers travelling to Dubai requested to remain on board the plane & all other passengers disembarked at BKK.
- At 0230hrs we informed by cabin crew that there is a technical problem & we have to leave the plane and to wait at transit area.
- After two hours waiting emirates airlines announced that the flight EK 385 is cancelled.
- On leaving Bangkok airport I detained by immigration officer as I have no visa and guided to another hotel inside airport and informed that I will receive a call whenever a new schedule will be set.
- No body call till I received a call from Messrs Kornos holiday around 1700hrs on 30.03.2011to contact emirates air lines but flight EK 385 was already departed.
- After contact with emirates desk at BKK I rebooked for flight EK373 30.03.2011. departed at 2120hrs and arrived Dubai at 0015hrs and I transferred to hotel.
- On 31.03.2011 I joined flight EK 923 departed Dubai at 1510hrs and arrived Cairo at 1715hrs on 31.01.2011.
- At Bangkok airport I asked a statement regarding all delays to submit to my employers and emirates staff promised me that they will send it to my e-mail address but till now nothing received and I’m in need to prove the reason of delays.
hope to receive a quick reply.
Thanks and regards
Emara Ali / Cairo -Egypt phone +[protected]

To whom it may concern:
This letter is in reference to issues experienced by my parents on Emirates flight that was booked on/or about June of 2010. Specifically, on December 8, 2010 my parents Jenick Manookian (California ID# F2335369) and Shavarsh Aratoonian (California ID# F2335420) departed LA for Dubai with Emirates Airline flight # EK-0216W economy class, the flight was suppose to leave at 4:00 pm but was delayed until 11:00 pm having the passengers in the plane along the whole delay time which resulted in severe health circumstances for my father and also caused them to miss their connecting flight EK-0975W from Dubai to Tehran. Thereafter, I complained to Emirates Airlines and I request the reimbursement of the damages which was caused by the Flight Attendants’ careless response and ignorance. Due to the attendants failure to provide for reasonable care my parents were injured.
I received a phone call from my Mother (Jenik Manookian) around 6:00 pm which caught me in surprise since they were supposed to be up in the air considering their departure at 4:00 pm, she explained that their flight has been delayed and they don’t know when they are going to take off. She was panicked and frustrated since my father has a severe heart condition and staying in a closed area with no fresh air and cabin pressure could be very dangerous for him; therefore, she asked me to talk with the flight attendant and explain the situation. I personally talked with the flight attendant explained my father’s medical condition and asked her if she can at least upgrade them to the business class since that situation is toxic for him. She refused to do so and she said she is not really supposed to talk with anybody over the phone. I was checking with my parents every 30 min or so to make sure that they are feeling ok and to be updated on the flight situation, I managed to talk with the flight attendant one more time explaining that my father is using an inhaler, his legs are feeling heavy and swollen and he had by-passes, twice; I asked her if she can-not explain their situation either to accommodate by upgrading my father to the business section or let them off the plane so they can catch another flight, which she refused to consider neither of them.
The Flight #EK0216W flew with delay almost 8 hours later to Kuwait instead of Dubai; my parents missed their connecting flight EK0975W and got another connecting flight from Kuwait to Tehran. They were on their way for 34 hours straight! (including the wait in the airport) which was exhausting and toxic for my Father’s medical condition, the day after their arrival my father (Shavarsh Aratoonian) ended up in the hospital emergency room receiving electric shocks to stay alive! (Which I can provide all the paperwork) A week later he had an open heart surgery implanting an ICD on his heart which the doctors diagnosed the reason due to pressure caused by their trip just because the flight attendant refused to listen to their request and didn’t take the matter serious enough.
My father’s condition could have been even worse and God forbid he could end up dead! The hospital’s cost was more than $10, 000.00 not considering all the frustrations and nerve racking conditions!
Emirate Airlines is responsible for what happened to my father and his health condition and I request a reimbursement for the damages. If you choose to ignore our request I will have no choice but to make sure all your consumers are aware of this type of treatment by not only reporting my experience across the web but also to seek legal representation to file suit against you for a full refund, plus pain and suffering which my parents endured. I am power of attorney and have permission to speak on behalf of my parents, thus if you should have any questions you can contact me directly or at the address below.

Talin Aratoonian

735 East Tujunga Ave, unit E
Burbank CA, 91501
[protected]@gmail.com

With reference to the above subject, I would appreciate on behalf of my boss to retain the seats as it is on the e-ticket that we received. Kindly follow me on reference EK / HKU6XB. On the e-ticket issued to us on 6th March 2011 and a revalidated ticket on 27th March, we are confirmed on the following seats:
Doha – Dubai / EK 0846 / seat 02A
Dubai – Mauritius / EK 3703 / seat 02K
Mauritius – Dubai / EK 702 / seat 02A
As per conversation with Emirates in Doha and even main office in Dubai, there had been an aircraft version change that caused changes on the seats and the only thing to do is to request it on the check – in counter but still the option given is not 100% guaranteed.

Kindly do something as we are trusting on any confirmation from you. You confirmed these seats and changed it without notice to the travel agency or to the passenger. Mr. Shokry is a frequent and loyal passenger of Emirates Airlines and we are looking forward that you will grant our request.

I was travelling from dubai to Spain, business class on EK 141, with my British Overseas Citizen Passport. The official Spanish foreign ministry website states i do not need a visa. I had also travelled to Germany on EK 4 months ago without any visa. However this time after checking in my bags and having been issued a boarding pass, i was denied boarding at the gate by an Emirates Employee, who stated according to their information british Overseas citizens require a visa.
I was offloaded, my baggage returned after 3 hours and they refused to give me my chauffer ride back to Abudhabi. The next day i took a Lufthansa airline flight from Abudhabi- Frankfurt- madrid, without any hiccups and returned home.
I also ended up paying around $100 for the taxi ride back to Abudhabi.
My question is:
1. Does EK have the right to offload me at the gate, when i had already been checked in by their staff and issued a Boarding Pass. As far as i remeber this is against IATA rules. Am i right.
2. Is EK going to reimburse me the taxi cost back to Abudhabi.
3. Is EK or Lufthansa right in their visa policies to Europe. I have always been to europe without a visa and i would have to go with the European airline on this one. EK may have to update their information systems on visa rule.
4. Will EK refund me the cost of hotel and conference fees that i lost.

1. Flew from Detroit to Dubai on 1/29/11 . The boarding tickets for the flight from New York to Dubai was issued at Detroit. However, on reaching JFK, we were told to have the boarding cards issued again. When we requested to have an expedited processing due to our "mentally challenged" son, the agent quipped: "we do not care about it" - a display of arrogance as none other. We had to approach the supervisor who helped us.
2. Our seats were next to the lavatory on the flight (EK 202 - AIRBUS A380-800), whose door did not shut fully. When I suggested to put a note on the door requesting the passengers to pull it to close, I was told that this cannot be done. However, they would give me some perfume to use so that we do not smell the bad odor. Hope they have fixed it by now.
3. On the Emirates flight EK 546 0n Feb 3, 2011 to Chennai from Dubai, the cabin ran out of vegetarian food which we had ordered at the time of booking. When I asked the question, "how can the count can be so wrong"., the flight attendant became offensive. I went without food for that leg.
4. Two lavatories were not in working order (they were actually shut closed, before the actual flight took off for Chennai)- after all it was a flight to Chennai and the passengers are Indians and they can somehow manage. When the flight landed in Chennai, everyone got up while the plane was taxiing to the gate. A major accident could have occurred then - no flight attendant made any move to have all the passengers seated until the plane came to a stop.
5. The flight attendants treated the Indians not that well although the airlines make a lot of money from Indian passengers.
6. On the flight (EK 547) to Dubai from Chennai, the PA announcer proudly announced the languages spoken by the cabin crew. There were so many, but Tamil was missing, although most of the passengers on the flight were Tamilians. Emirates are only interested in the money of Tamilians but not interested in providing them assistance in their own language. What a display of arrogance?
6. The leg room on the return flight on 04 mar 2011 (EK 203 - Boeing 777 - 300 ER) to JFK from Dubai was not sufficient for a flight of 14 hours duration. The service was so poor. Although the instruction video on the flight suggests the passengers to drink a lot of water, the flight attendants did not serve enough water at all. Except while serving food, they were almost missing from action.
I have traveled for the last time on Emirates. The arrogance of the ground staff and the poor service in the plane need to have been experienced to be believed. I am not sure how Emirates got such a high rating.

I have been travelling around the world for the last 50 years. Sometimes the service has not been that great, but as reasonable human beings, we must make allowances. Last year my wife and I travelled from Toronto to Dubai and then continued to Tehran Iran. We made the same return journey back. We have never been as disgusted with an airline as we are with Emirates. Their services on the plane and at the airports are so bad that we had to take some action and complain to the Airline. Used meal trays were let uncollected for hours, food returned by other passengers were given to use (which we refuse to take). The attendant was surprised that we had refused, so this must be a common practice. At the airport they created, such a amateurish mistakes that our plane was nearly 2 hours late in take off. I repeatedly asked for blankets as my wife felt very cold. We were never provided with any blankets. We had asked three different attendants to provide us with a blanket. Finally, I gave my jacket to my wife and for over 10 hours, we shivered with cold.
Attendants just gather around talking and ignored the poor paying economy class passengers. Their attitude was of one of superiority and disregards not only to us but also to others we could observe. I am A doctor of Science in psychology and I practice in Canada. My wife is a Doctor of Natural health medicine. We did not have unreasonable requests and we are reasonable people. I have told everyone I know of this Airlines lack of respect and poor service. I am a real person and I will be happy to answer any inquiry from the Airline or passengers if so requested.

Since discovering emirates, we had been loyal customers, traveling from new york to tehran every 8 months and looked to take emirates on other trips where possible.

On our last trip in november 2010, we arrived at the airport 10 minutes later than the cutoff and although the last person was being checked in, they refused to take our luggage and did not allow us to board an empty flight (As stated by the supervisor on duty lambi petro). Upon verifying the checkin situation the friday after our return, we realized that we had been very unlucky to have been on an empty flight, as checkin continued well after the "cutoff" time that night.

We ended up spending the night at the airport and had to go stand by the next morning at 10 am which gave us a 17 hour layover in dubai instead of the usual 4.5 hours.

On saturday, once we paid the $400 "change" fee, they reopened checkin to print our boarding passes (Something they said was impossible the night before) and sent us on our way. At this point, emirates employees dropped the ball. We did not realize this until our return trip.

The ground crew at jfk did not rebook our reservation to show the flights we actually took so our return trip got cancelled.

The ground crew in dubai advised us that our return flights were intact when in fact they were not.

On our return journey, we had to call the us to fix the reservation. It took over 8 hours because "dubai had to call tehran!" I will not get into the condition of our minds or physical being during this period.

The us reservations rebooked us on two different flights stating our reservations are still on the same booking number and my husband was already checked in. I tried to check myself in and was not able to do so online.

We arrived 3 hours early at tehran airport and were told we had to call dubai to get us both on the same flight instead of their ground crew in tehran being able or willing to fix it. We paid for the international call.

After a lot of emails, the customer affairs dismissed these huge mistakes of emirates and stated & ldquo;the predicament that you found yourselves in was not due to emirates”.

There is no cohesion between one unit of emirates and another. Everyone at emirates we spoke with at reservations or in person was very saddened and shocked at our situation and lack of concern from the customer affairs or jfk ground crew. But the people who were able to do something refused.

Clearly, emirates has no idea what loyalty or customer service is. Clearly, we will never fly them again, nor will we recommend the airline to anyone.

Y aged parents were flying business class from san francisco to dubai (Ek 226) on 7th feb 2011. At breakfast my father mr. Gs purewal (Seat 10k) asked to see what was available in vegetarian. Mr. Ashif came and gave him a vegetarian tray. My father immediately corrected mr. Ashif, and asked for non veg breakfast, and clarified he was only enquiring on what was available in veg. The very rude ashif, picked up the vegetarian food, and said no. If you want to eat then you will get vegetarian, as you asked for that. Finally, he did not give my father any breakfast! Mr. Ashif, this is business class, my father has a fully paid ticket, and he is 83 years old. Shame on you. Dont you have any manners or decency you ###.
I demand an apology from emirates, and request them to take disciplinary action against ashif bandasale. I am shocked that an airline with the repute of emirates will allow such uncouth people to serve on board.

I have travelled thru emirates on 23-jan-2010 from hyderabad to san franscisco. I was travelling with my wife and my son who is 15 months old. While booking the tickets we booked basinet seat as we have infant. Customer service representative confirmed that I have basinet seat. But when I board the flight from dubai to san franscisco which is ~16 hrs, I was given a basinet which is to be shared with another passenger's son. I was not sure how come it's possible to share a basinet seat. What we are supposed to do if both kids are sleeping at same time. Due to sharing of basinet, we had to keep my son on lap for more than 12 hours. It's not at all reasonable to provide shared basinet. My son was cranky as he has habit of sleeping in crib. It was tough for him and for us in the whole trip.

At the same time on board customer service is pathetic. They don't have sufficient kid's meal. No one come to our seat, if anything requires we had to go to them. When we go to them they didn't even greet or care about us. We had to request/beg them for anything that we need. All cabin crew was happily chatting and eating lots of food without caring about passengers. When we request any food or service, their attitude was like as if they are giving for free. We spent $2145 per ticket. It's not they are giving food for free.

I would like to get a proper justice for the improper treatment by emirates airlines.

I would like to express my greatest dissapointment in the poor service received on my first flight with emirates.

I had such great expectations after so many people had told me how great flying with emirates was and how good the service is.

We were on flight 010 travelling from london gatwick to dubai, connecting in dubai on flight 770 to cape town on the 24/12/10.

My husband and I reside in the uk but are from south africa and kosovo respectively. My husband has a valid passport and a valid sa vistors visa.

We arrived at gatwick just after 5.00pm and proceeded to the check-in. The check-in lady was unable to key in the short country code for kosovo even though you had the country listed in your drop down box when I checked in on-line. The passport was passed over to your flight section and for the next hour the check-in staff and supervisors tried numerous ways of getting the code into the system in order to print out my husband boarding pass. After a hour of trying to do this, they printed out his boarding pass from london to dubai and took a copy of his passport and visa for south africa and said to us that the boarding pass for dubai to capetown would be waiting at the departure gate. They said the problem was not ours but that your systems could not accommadate the country code for kosovo.

When we got to the departure gate, there was no onward boarding pass waiting. They then stated that they had faxed a copy of the passport and visa to dubai and since dubai had seven hours, it would be no problem and we could collect it from the ticket office in dubai. I then asked if it would definitely be there as we had a short transfer time of 1hr and 50 minutes. They stated it would be there and that the office in dubai were aware of the situation.

We touched down in dubai and cleared security, which left about 50 minutes to catch our connecting flight. We proceeded to the ticket section, had to clear security for a second time and explained the situation. They of course knew nothing about the boarding pass or the situation and said no fax had been received. The ticket office then spent another 30 minutes trying to print off the boarding pass with no sense of urgency that we needed to get this connecting flight. I explained that I had family from all over the world waiting for us in cape town. We were asked to wait, I then approached the counter for a second time and queued, at this point we had about ten minutes to get the boarding pass and get across dubai airport. Finally after another five minutes they printed the pass and my husband and I proceeded to run across dubai airport - clearing security for the third time and arrived at the departure gate. They then took my husband passport and told us we could not yet board the flight yet and that the plane would not leave without us. I was furious at this point, never in all my years of flying had I ever see such a lack of communication between departments of the same company - you would have thought that after all we had been through that the ticket office could have called the departing gate to let them know the situation, so for the third time I had to explain the whole thing again. I also asked them for a complaints form and was passed a customer service form, which I will complete with the same email.

The plane departure time passed and at this point they gentleman at the departure explained that they were now contacting south africa to verify that my husband could travel to south africa (Even though he had a previous stamped south africa vistors visa in the same passport from 2007).
He also explained that the reason was that emirates would be fined if he could not get into the country. I explained he had travelled to south africa twice before this with british airways and we had none of these problems.

We finally made the flight, which was now delayed for a further 50 minutes due to this matter. I have travelled all over the world and have never felt the descrimation we endured, dealing with your departments both in the uk and dubai.

I would like to receive a response to this complaint and I will be posting this on every travel advisory site, to see if anyone else has had a similar experience.

We are due to fly back with emirates on the 12/01/10 and I certainly hope that we do not encounter a similar experience.

To whom it may concern

Firstly when I departed all was good until I received my meal, which said on the meal no peppers as per my request but yet there was peppers in the food, which was reported to the hostess. On arrival in dubai my connecting flight was delayed due to weather, I am aware that this is not in emirates control. On my return I had to change my dates and ticket paying the fees attached, booking flight ek 671 dubai to jhb but when I received confirmation I was booked on ek673 dubai to jhb which would make me have to stay in dubai airport for 11 hours when querying why I was told there is no seats available on ek671, but when I arrive in dubai I can get myself put on the standby list in case someone does not arrive for the flight. Then my flight from tehran was delayed, weather again I suppose, on arrival from tehran I enquire with a man that had a emirates badge as to where I need to go for transfer check ins and he sends me up to the top floor where do I go to info and get sent back to where I was having to go through the security twice. I then thought that I was lucky as the staff in the check in were very friendly and changed my ticket with no hesitation, costing me another fee. When I got on the plane I was not very happy to see that the plane was not full which was what we were told as to why we could not book on that flight in the first time.

Quintin fitzpatrick
Millwright
Newseam filling and packaging cc
Tell: +[protected]
Fax: +[protected]
Cell: +[protected]

Dear sir,

I am a travel consultant (Akbar travels of india).. Recently one of our guest face a difficulty because of your wrong hotel booking... Kindly check below details and clarify...

7n9m - royal travel bureau del
Vmjlzg/su delou 7n9msu ag [protected] 14jan
1.1veereshkumar/shijimrs
1. Ek 794 c 23jan laddxb hk1 1800 #0445 o* e su 1
2. Htl ek hx1 dxb 23jan-out24jan1dblb le meridian
3. Ek 532 c 24jan dxbcok hk1 2205 #0320 o* e mo 1
4. Htl ek kk1 dxb 24jan-out25jan1sglb le meridian / stpc
P. Trvt*akbar travels ref binu ph.[protected]
Tktg-t*del 14jan1258z ak ag
Vloc-ek*g6kzq2/14jan 1134

Thank you

Binu p r
Travel consultant

Akbar travels of india

[protected]/04/06
91 [protected]