Emirates
Reviews and Complaints

Ticket number:176 [protected] I have submitted the refund information for traveler Mr Biju Bhaktan who has not made use of the tickets. We received an email on 15 May 2017 that the refund form has been received and that Emirates will be in contact. I have been following up and no one really actually helped. Today I made a call again after 2 months and spoke to Jorge and he sent an email stating that we are still waiting on the refund to take place. Jorge also mentioned that normally a refund is paid within 16 days, but guess what we are waiting 4 months. I need this matter to be resolved immediately otherwise I will blow this out of proportion with the media. My direct contact details: Bridgitte Pienaar - +[protected] or office number: +[protected]

My travel date from Emirates Airlines(ek 547) from chennai to orlando is 6th october, PNR IJGHMF and now due to hurricane irma, everything is devastated there, i called up the emirates helpline to get a refund for my ticket, they are saying they will charge me as per the policy.
Now cant you be considerate enough for one passenger due to a natural disaster ? All my hotel bookings and other internal flight have been cancelled. please give me a full refund for my ticket booked in the above PNR and oblige.
I didn't expect such a big company like emirates will act like this, by not giving a full refund due to a natural disaster ... which is not the customers fault.

Monday 11 September 2017 at approximately 1 am I arrived at Gate B24 clearly marked departure for Riyadh when one Emirates employee suddenly made an announcement that all Riyadh bound passengers must move to gate B10.

I complied and walked all the way to B10 following the employee and with a large group of fellow passengers.

At gate B10 this employee told all the Judah bound employees to move to gate B24.

After 15 minutes of frantic phone calls the employee apologized for the stuff up and made a shamefaced announcement that all the Riyadh bound passengers must return to gate B24. Complete chaos!

Obviously the Riyadh flight was delayed.

The manager
Emirates Airlines Complaints Department

Sir/Madam

Good day to you. I am Mr Ratan. Passport No. A02226658. I recently visited your Emirates office in Al Ain to book my complimentary flight. The helpful staff member informed me that I could not book the complimentary flight without the voucher and that I should inform you of my position.

On 6 January I was due to fly on Flight EK2675 ticket number 176-[protected], booking made through Comair. I am a frequent flyer on Emirates. I arrived at the airport on time. I was informed that the flight was overbooked and was offered a free ticket if I agreed to take the next flight. Although this was a huge inconvenience, I accepted the offer.
Whilst in South Africa, our home was robbed. I placed the ticket in our safety deposit box to keep it safe. The robbers stole the entire box with all our valuables. The matter was reported to the police. The case was registered on 16/01/2017 at the Sydenham Police Station in Durban. The case number is 221/1/2017. The Constable in charge of the case is M. Naidu. Should you require further details on this incident I will be happy to provide it.
For the above reason the complimentary ticket voucher cannot be produced. I request a copy of the complimentary ticket voucher so that I can book a flight. Alternatively kindly send me a letter which I can take to the Al Ain office. You can contact me on the following email address:
[protected]@gmail.com
I am a loyal Emirates Frequent Flyer and look forward to a positive response.
Thank you in advance
God Bless
Suresh Ratan

Dear Emirates,
I am writing to complain in the strongest possible terms.

I recently joined Emirates as a Skywards Member [protected]) as I was looking for a change of airline from Singapore Airlines to yourselves because of looking for better value and customer services for my money.

My experiences so far with Emerites Airlines has left me with a lack in confidence in your organizations ability which is resulting in my complain today.
I suffer with a phobia of flying and as a result have had to spend a lot of time seeing therpoists in order to be able to travel by Air when I have no other choice present.
I travel back to the UK every 2 years to see my aging family and to spend a couple of weeks with them before returning to my home in Singapore.

For someone with my condition the safety record of the Airplane Company, The type of craft travelling on (4 engines) and the possession on the plane (rear of the plane near emergency exit) are the 3 most biggest concerns in mentally preparing myself to fly.
The process of booking the flight is very nerve racking and difficult, so you can imagine that it has been and still is quiet a unpleasant experience when you have attempted to book the flight 3 times and your staff still can’t get my name imputed correctly on the flight ticket.

Herein is the booking references:
PJIB66
NN76BB
DIPSA2

The booking reference of NN76BB was fine for me, I had been given the seating I wanted, the leg room I wanted and was very happy with the selection that your agent on the phone had provided. The issue was that he did not spell my name correctly despite him already having this detail from my membership profile and secondly from him asking me to spell my name to him.

As a result I had to phone you again to explain and spent another 30 minutes to try and resolve this problem. After having thought everything had been resolved your operator had informed me they would email me the updated itinerary so that I could be assured the names had been spelt correctly.
This sadly never happened.

Yesterday I phoned again to try to resolve the problem and was told that you had cancelled my booking and I would have to start all over again. It took more than 1 hour and speaking to 3 different members of your staff to get anywhere near close to the booking that I wanted.

Your staffs were unable to understand or to sympathize with my needs and repeated kept giving me random seating, in the end I asked my assistance to assist with the bookings and even they had difficulties.
After which I was emailed the booking but again data was imputed incorrectly being that Matthew Andrew Nelson-Smith is my name and NOT Matthewandrew Nelsonsmith.

My issues is now, I don’t have the seats I want, I don’t have good leg room and I am paying another $400+ extra because you ‘screwed’ up my bookings.
At the same time you never once apologized for all of this trouble caused to me and put me on hold on several occasions and then cut me and my staff off the line.

I want a detailed reply as to how you are going to put things right and accountability for the trouble you have caused me

One June 6th I booked my ticket for MAA / LHR/ DXB / MAA online. I paid for an economy ticket and then upgraded to Business class with an extra payment. I paid was Rs 71, 991, and an additional Rs 5, 000 as a change fee. I also received a message from my bank that I had paid an additional amount of Rs 60, 233. As far as I was concerned, I had paid for a Business Class ticket in full.

I received a confirmed Business Class ticket and have reserved some of the the complimentary cars, chosen my seats etc. I had to call Emirates staff to help me with the seat allocation as I was not able to do this online.

At that time, there was no mention of there being any problem with my reservation.

I wanted to change the dates of my return flight, two days ago . I was unable to make the changes on line and was requested to contact the Emirates Reservations people, which I did.

Today I have been informed that due to a fault with the Emirates' computer system, my additional payment of Rs 60, 233 did not go through and I was booked on Economy. If I want to upgrade to Business Class, I have to pay an additional Rs 111, 000 as that is today's rate.

I think it is grossly unfair that I should be penalised monetarily for Emirates' system failure.

I trust Emirates will find an equitable solution

Dear sir,

This is Ghulam Nabi from Lahore Pakistan . This morning on 6th September -2017 i had to fly from Emirates air EK625 with my family having 6 passengers . Emirates air boarding staff service was very slow and They have issued only 5 boarding cards to my family but they did not issue the boarding cards to me and they said now time is closed and we cannot issue you boarding card however i was standing with my family . Actually one family was standing just before us and they had 16 leagues and boarding staff issued 15 tags and due this issue they spend 20 to 25 mins on this issue and we requested many time but they refused first we have handle this issue then we can deal you, on our request time and again eventually they processed my family boarding cards and they did not process my boarding, on other hand they debated with me for 10 mins and again wasted the time and clearly refused to me to issue the boarding pass and angry on me and misbehaved with me also, when i said due to your laziness and due to carelessness and due to poor service you missed my flight then they said now we will not issue you boarding card, you are blaming on us however i requested many times and said sorry also but your staff did not accept any request and remained rigid.
Sir,
This type of your poor service and laziness of your staff is damaging your company name and reputation . Costumers will choose the other airlines due to your staff carelessness and poor service so please investigate this issue and guilty should be punished. you can verify from your CCTV camera and my extra money which i have spend RS:41, 276/= Pakistani rupees to change the ticket for next day (07 September-2017 ) should be refund .
i would expect your fully cooperation and waiting compensation .
i will be very thankful to you for kind cooperation if you would refund my money.

Thanks and Best regards,

Ghulam Nabi

Contact E-Mail: [protected]@afg.bh
engr.[protected]@gmail.com

Contact No: [protected] (Bahrain Contact No)
[protected] (Bahrain Contact No)
[protected] (Bahrain Contact No)
[protected] (Pakistan Contact No)

One of my bags was 'delayed' on Saturday 2nd September - Flight EK007 - and I was advised by the Cabin crew prior to landing at Heathrow London that the baggage was already on the following flight EK001 from Colombo. All the necessary forms were completed and handed in before landing. I was assured that my baggage would be sent to my UK address - either the same day OR the following day.
I had no telephone communication from Emirates or your sub-contractor until the evening of Monday 4th September and the bag was only finally delivered at 12.00 on Tuesday 5th September - in a very badly treated state. It looked like it has been thrown around and run over. Some of the contents were damaged and the baggage itself has been badly damaged.
I have photographic evidence.
Your card states: "...we'll do everything we can to return it to you quickly".
You have failed to deliver on your promise and you have been dishonourable in giving a false expectation. Furthermore you have not shown adequate care for my baggage - which would never have been so badly treated if it had arrived with me at Heathrow. The 'delay' was entirely the responsibility of Emirates, and you have failed in your duty of care to your passengers. I am absolutely disgusted with the appalling quality of service. My family and relatives travel often with Emirates, and I would like to think we could 'trust' the word of your staff and your Airline generally if we decide to travel with you in future.
I insist upon some from of redress and compensation.
Please respond by return as to whether I need to raise the mater with the Airport or Civil Aviation authority.
Yours sincerely, Michael Powe

My 2 daughters and I landed from Sydney at 6:05am (EK0419) and had looked at the departure board and could not find the connecting flight to Athens at 10:50am (EK0209). I asked the Emirates staff if they can help and they wrote on the back of the ticket B16. I waited at B16. After 900am I didn't see the gate indicating Athens and went to the Customer Service counter and there was a very long line. I waited almost an hour and the line did not get shorter with a number of customers cutting in front of the line. It was almost 10am and one of the persons in line suggested I go to the machines where you can scan your ticket and it will give me the information. I scanned the information and it indicated 2:05pm boarding and thought there must have been a mistake or delay on the flight and went back to B16. Half an hour went past and thought there is something wrong here as I saw no delay notice or Athens flight on the departures. I went to the Customer service line again at 10:30am and the line was not getting shorter and when I finally got to the front of the line it was almost 11am. The person at the counter told me I missed my flight and that I would have to pay for 3 more tickets even though I explained their staff had given me the wrong information.
They told me that their staff had given the wrong gate and that there was a gate change form B18 to B20 and that I should have heard the announcement. They said that since I could not identify the person who gave me the information and that they could not confirm the machine gave me the wrong information then it was my fault and they could do nothing about it. They wanted me to pay for new tickets and complain to customer service via email.
I was told the 4pm flight to Athens have plenty of seats and that I could get on that flight at my own cost. I paid AED 1680 per ticket (3 tickets). The lady behind the counter said I had a valid reason but she could not gat on the next flight unless her supervisor approves it.
Please note the following:
1. Emirates ground staff directed me to Gate B16 even though later I found out it was Gate B18 (if your staff had given me the right gate then I would have NOT missed my flight or see the gate change from B18 to B20)
2. I sat at gate B16 for 4 hours waiting for the flight and did everything I should do to recheck my flight details.
3. When I lined up at your customer service counter I waited over an hour before a staff member told me I can check it on one of the machines next to customer service- the machine gave me an afternoon flight and gave me the wrong information (Emirates should check the machines to see if anyone else is getting the wrong information)
4. I went back to customer service when I didn’t see the ATH flight in the afternoon and it took over half an hour to get to the front of the cue. To add insult to injury I then received a message after the flight had closed from Tripcase that the gate has been changed from B18 to B20

I have faced a severe case of food poisoning after eating on flight EK 507 from Mumbai to Dubai on the 29th of August 2017. I was served an item which was not mentioned on the menu. As per the menu there was Paneer mentioned as per the veg option, however i was served Courguetts [ Toori]. 24 hours later i have faced severe stomach cramps, a whole night of vomiting and shivering. I have vomited all the food i have consumed on the emirates flight. To my luck and with Gods grace my 2 year old daughter was asleep during this flight. This has led to a lot of scare and disappointment in us especially because we are loyal flyers on EK flights. I would need to know what has led to my this condition? Look forward to your response at the earliest

Dear Emerates representative,

I am writing to inform you of a poorly handled and potential dangerous situation in the hope that Emirates will review their policies and procedures to ensure that a similar situation will never happen again.

Sunday, the 27th of August I was booked on flight EK729 from Dubai to Entebbe. Once the aircraft was loaded, passengers were notified of a technical problem and delay ( this cannot be helped). As the aircraft's air conditioning was on the general atmosphere inside the craft was comfortable despite the delay.

After some time passengers were informed that the time frame of the delay would be another two hours, therefore passengers were to be transferred to a lounge where they would be provided refreshments whilst the needed repairs were carried out. All passengers were told to disembark, taking with them their carry on luggage. Passengers were crammed onto buses to the point that it was difficult to find a secure place to hold onto whilst the bus was in motion and driven back to a terminal where once again passengers were checked and luggage X-rayed. A few of the first passengers through the process were given vochures for food however the majority were not, we were told to walk to gate b (no other directions were provided as to what direction to walk, the communication was very poor at best). Once at gate b passengers were hurried through and crammed back onto buses. The bus that I was on was the first to arrive back to the plane, the bus was packed to the point that the air conditioning was making little impact, it was a hot and stuffy environment. At that point all passengers were locked on the bus, in the sun with inadequate cool air supply whilst one of the drivers went onto the plane. The wait was approximately 5 to 7 minutes in terrible conditions: I thought I was going to pass out and by the time the bus doors were opened I was physically shaking and had a headache. Passengers were herded back onto the plane where I asked a hostess for 3 glasses of water, she kindly got me 5 which I drank at once along with 2 headache pills.
In short:
The entire process was futile, and at no point were passengers even offered a drink of water!
Whilst all staff were polite no one seemed to be aware of what the passengers were being put through; it was a rush, physically uncomfortable and left me sick and feeling irritated.

I was travelling Business Class from Mumbai to Lagos via Dubai on 15 July 2017.
Flight EK 783 Dubai - Lagos
I received one large Samsonite feather lite suitcase with entire zip missing! The suitcase was wide open.
I made damaged baggage report at Lagos ( Station File reference - LOSEK 12956 dated 15 Jul 2017).
After one month of follow up, there is no compensation for my damaged bag. Emirates Lagos staff are all fraudulent & do not care about passengers who pay top dollar to fly this mediocre & overhyped airline.
Surendra Kulkarni ( +[protected])

Tracer Reference Number: ADLEK17070
Date Flight EK4740 24/08/2017
Both of our Baggage was left somewhere and didn't arrive in Adelaide South Australia on the same date we arrived, the airline staff said it will be deliver anytime on the next day but unfortunately until now have receive any of our baggage, it so inconvenient and disappointing, now we have to wait for another day for our baggage/luggage to be deliver.
I'am so sorry for the complain but we deserved good and better service.

I booked a flight to Spain several months ago. On booking through the Emirates website I was unable to book a flight with a short layover as the flight search told me all the economy seats were sold out . So I had to book a flight with a longer layover. On phoning to find out if I could at least get Dubai Connect I was told I don't qualify as somehow there are now available seats on other shorter flights. So either I have to pay a whole lot of money to change flights or hang around for more than 8 hours with nowhere to sleep or shower. This is hugely frustrating as I often fly with emirates but can't afford business class or expensive amenities. Usually I can get a shorter flight but this time I was told they were sold out, yet now magically I'm told they are not. From the complete lack of help I received on phoning the helpline I am completely disinclined to book with Emirates again and will use other carriers who fly my usual routes from South Africa to Europe.

Hello,

This is with reference to Cheating Complaint being lodged against Emirates Airlines for the ticket booking done by me, SaisundarSrivamsee Medicherla - Emirates Skyward Number : EK477466371.
I had made a booking by logging to the Emirates Online Website with My Skywards number on the 31st May 2017 with booking reference number PV7ZT2, travelling from Mumbai to Budapest on 12th August 2017 and Zagreb to Mumbai 22nd August 2017. The Confirmation Ticket was emailed to my registered email Account on the same date.
However with some changes in Plan I booked another Ticket using the Emirates Online Website and Logging in with my same Skywards Number, from Zagreb to Mumbai on 20th August 2017 with Booking Reference M5DYUJ on 31st July 2017. The Confirmation ticket was emailed to my registed email account as per your records on the same date.

A day before my travel I.E 10th August 2017 when I logged into my Emirates Phone application to check-in and make food arrangements. I was shocked to see my Confirmed ticket for 20th August not reflecting in your system. When Contacted the Travel Desk I was informed it was cancelled due to duplication.

Please find the below complaints raised based on the above experience with Emirates Airlines.

1. I had made both the above bookings with reference number PV7ZT2 and M5DYUJ on 31st May 2017 and 31st July 2017 respectively by logging on to Emirates Website with my Skywards number and I was sent the confirmation ticket for both the booking and was charged the complete fare Price for them. If as per Emirates the booking was duplicate the Booking was not supposed to be processed at all since I had logged in with the same account and my previous Booking details were available in the system. However the booking M5DYUJ was complete and I was sent a Confirmation ticket for the same on my registered email account. If the Booking was duplicate then how did the ticket get confirmed and how did system allow such a booking (So there clearly is an issue with your Booking system fooling the Customers)

2. If the Booking was duplicate, why was the 20th August 2017 Zagreb to Mumbai - M5DYUJ ticket cancelled (which clearly was the latest booking) and No intimation of cancellation or Duplication was sent to my registered email ID. As per the travel Desk "I should have called before Booking the tickets myself Online", However they do not seem to be convinced that they should have called me before cancellation of the ticket. And above all I was not informed / communicated through any means about the ticket being cancelled by the system, I would have been stranded in a country without my Visa if I would not have wanted to Check In prior.

3. If the Booking as per Emirates Airlines was Duplicate and was cancelled by them without my prior permission or any communication on the cancellation, why was a cancellation fee charged when the Booking was not at all valid. I was not given a full refund and was charged and cheated for the cancellation amount on the ticket.

4. There is no Justification as to why was the 20th August 2017 Zagreb to Mumbai booking reference number M5DYUJ was deemed as Duplicate. What if I had planned another travel with other Airlines from Mumbai to Zagreb on the 21st August 2017 and be on time for 22nd August 2017 return from Zagreb to Mumbai. The ticket on 20th August 2017 was cancelled as per the System with no Logic for Duplication.

5. Since there was No communication from Emirates Airlines regarding the cancellation, I was forced to make another Booking for my return on 20th August 2017, which was 3 times the price of the ticket which I had earlier Booked and there was no Seat available as per Emirates Airlines in the same Class. So I had to spend more money on the modification of the Ticket with Booking reference PV7ZT2. And I was given a Full refund on my Emirates Cancelled Duplicate Booking.

6. There was complaint facility available with Emirates Airlines for me to Raise this issue. Due to which I had to face mental trauma a day before my travel. The Travel desk was adamant and stubborn about their useless Logic on duplicate ticket.

7. Due to the last moment advice from Emirates I had to change even my travel dates from Mumbai to Budapest as only modifying the return Dates was not possible. Again forcing me to spend more. The modified booking Number was PV7ZT2.

Due to all the above arm-twisting tactics by Emirates Airlines and No Communication on cancellation, I was forced in the end to Pay 4 times the amount for the Travel Fare than what I had earlier Planned and Booked for.

I will be suing the Emirates Airlines for the above issue in the court of Law and make sure that everyone is aware of how Emirates Airlines "Supposedly the best Airlines in the World" cheats even its Loyal customers.

Please find attached the Confirmed Tickets sent by Emirates

Please find my Details below:
Name : SaisundarSrivamsee Medicherla
Skywards Number : EK477466371
Booking Reference Numbers : M5DYUJ (31st July 2017) and PV7ZT2 (31st May 2017)
Phone: +[protected]

I booked into business class to travel with my son who is not quite 2 on my lap. I was told he would have no food provided which I thought was disgraceful, all was offered was jar food which children shouldn't be having after 8 months old. I asked to purchase an extra meal for him (silly really after spending nearly $11, 000 on a flight, how much would a bit of pasta or chicken nuggets actually cost) but was told this was also not possible. After days of going back and forth between their staff at a call centre it was finally arranged I would give up my own meal so he could have a proper child's meal. It said this all over my booking, yet when I got on board for a 14 hour flight from Brisbane to Dubai and then again Dubai to London, there was no child's meal. He had no food for the whole 21 hours in the air other than a few snacks I had packed him.
I returned back from London to Brisbane on the 12th august arriving yesterday the 14th august into Brisbane. After the outward journey was such a disaster, I called and checked he would have his meal. I was assured he would. I checked again at check in, and again in the business class lounge. Everyone told me yes he would have his meal. but low and behold I got onboard, the dinner service came round and i had to ask for his meal and they told me they didn't have it. I cannot begin to tell you how upset and angry I am at this appalling customer service. Not only did they not have a child's meal for him but because I had to give up my meal for his, I also didn't have a meal. So we both had to go without food for the entire flight. I was literally ignored by the staff come any meals or drinks service as they couldn't offer me anything. I complained to the cabin supervisor and she managed to bring my son a piece of salmon and literally 1 slice of watermelon. That's all they could spare. For business class service on a flight that was only half full this was disgusting. I asked for a snack in the lite bites service and was told they would have to see what was left after everyone else had ordered. Everyone else who got dinner and breakfast was also getting a chance at another meal before I was. Why on earth was I treated like such a second class citizen. I would have got better service in jail. At least they give you 3 meals per 24 hours (I assume, I've never actually been to jail) the whole service was disgusting. I can't believe to start with there is no option for any infant traveling to actually have real food not just baby jar food, that policy is totally inappropriate for the age. If you allow a 20 month old to travel on a parents lap at a discounted price you still need to provide food appropriate for them. Especially on such a long journey.
to not provide food to two passengers is disgusting especially at the price we paid. Business class or not, everyone should get a hot meal on such a flight. You need to update this policy you have for toddlers, and in the mean time make every paying customer that is taking a 1 year old on board aware that you refuse to feed them.

Make Emirates your last choice to fly anywhere.
We were flying from Brisbane to Gatwick, London business class. The plane was over three hours late and when I complained I was accused of being drunk and if I persisted Emirates would not allow me to board. I was not drunk and they wanted to stop me complaining by threatening me.

After a long flight with bad service we arrived at Dubai and had to run to catch our connecting flight, at an age of 71 this was not a good experience.

We arrived at Gatwick, late of course, only to find our luggage was not on the flight and Emirates were not sure when the luggage would arrive. Fortunately for Emirates we were staying overnight at Gatwick to meet friends, without a change of clothes. We live in Spain and to have Emirates arrange delivery of our luggage to Spain would have been impossible.

Two of the three luggage was delivered to the hotel the next day. My suitcase had been broken into and the lock is broken. We are still waiting for the third luggage which Emirates have lost. Trying to get information out of Emirates is a nightmare, they do not return calls by phone or email.

We believe the missing luggage has been stolen and Emirates will no admit it. It has been three weeks now with no information of offers of compensation. Emirates want us to forget it.

Flight Singapore to Dubai. I often fly and I'm a gold Emirates member, but there's no value for me anymore, so I will probably choose a different airline. All other things you do after boarding don't make any sense. The service could be better, employees are inattentive. And there's also a dirty bathroom at the business lounge which is absolutely unacceptable.

I came to india from dubai on 4th aug in flight ek540. When I get my lugguage and going for check out I see that one wheel of my bag is damaged and I am not carrying it properly. So I go to the staff and complain them. They didn't register my complain and give me a silly that madam you are going in car so you don't need to bother about wheel. It's a minor damaged and your bag is in warrenty. So please manage yourself. Staff is so rude and irresponsible.

I charged my Apple Watch in my seat socket and slept in the business class . When I woke up I could see only the charger and not the watch. We searched under the seat thoroughly with the help of flight attendant but could not find. Please help us find the watch as its a gift from wife on my Birthday.
Flight number: EK221
Date: August 14 th
Dubai to Dallas Ft. Worth
Thank you