Menu
For Business Write a review File a complaint
Empire Today

Empire Today review: Carpet

G
Author of the review
1:54 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a salesman come out for an estimate, I explained and talked with him in detail, about the color I wanted. I explained that I need a carpet darker than what I had, I explain that my eyes can not see color to clear, but I wanted to make sure the carpets was darker, he explain the carpet he showed me was darker than the carpet I had.

After, the carpet was installed you can see that is lighter than what I had, I also called the office and explain that the carpets that was installed have a seamstress that you can see.

I also explain that the two installer never indefinite themselves, ask to use my bathroom. Very poor communication. Also they completely the job, left, never said they were leaving.

I called your office spike with Mr Core Clark, who stated that another sale person would be out today, which no one have contacted me, I also spoke with someone name Brian, who stated someone would call me, and come by today, I stayed home for nothing.

This is sad that older people is being given the wrong information. Maybe my local new state can help, if I do not get any help from you.

I would appreciate help with this problem.

My contact information is [protected]

[protected]@yahoo.com

Desired outcome: Dark color carpet like I requested.

Update by Gloria McMurtery-Moore
Oct 06, 2023 2:32 pm EDT

Another Salesman just left, he can see that the carpet is almost the same color, with the one you installed being lighter, he also can see the seamless is not put in good. I am looking for new carpet to replace this one. I looked at the Cinnamon Bar, this salesman was very detailed, also a larger piece of Carpet to see. I was referred to this computer by sister in law.

I need a response to this problem! Before I have my surgery.

Oct 11, 2023 12:41 pm EDT
Empire Today customer support contacts
Address

333 Northwest Avenue, Melrose Park, IL, 60164, US

File a complaint Write a review
Gloria, we wish to make this right for you, all we need is your account information to get started on a solution for you. Please email customerexperience@empire-today.com with your account info, and we will work on a solution for you as soon as possible.
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Empire Today reviews & complaints

Empire Today - fraudulent quote! 134
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - Steer clear of empire today! 102
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - complete dissatisfaction and unprofessional service 59
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - price deception! 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - cost of quote 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Empire Today - breech of contract 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Empire Today - bad carpet - hey said they would replace-avoiding my calls again 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - Laminate
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - LVP flooring
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Empire Today Contacts

  2. Empire Today phone numbers
    +1 (800) 588-2300
    +1 (800) 588-2300
    Click up if you have successfully reached Empire Today by calling +1 (800) 588-2300 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (800) 588-2300 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (800) 588-2300 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (800) 588-2300 phone number
    Customer Service
    +1 (855) 972-3100
    +1 (855) 972-3100
    Click up if you have successfully reached Empire Today by calling +1 (855) 972-3100 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (855) 972-3100 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (855) 972-3100 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (855) 972-3100 phone number
    +1 (866) 379-0755
    +1 (866) 379-0755
    Click up if you have successfully reached Empire Today by calling +1 (866) 379-0755 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (866) 379-0755 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (866) 379-0755 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (866) 379-0755 phone number
    More phone numbers
  3. Empire Today emails
  4. Empire Today address
    333 Northwest Avenue, Melrose Park, Illinois, 60164, United States
  5. Empire Today social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Empire Today contacts