Enterprise Rent-A-Car review: Car rental at 2025 S MainSt, Santa Ana, CA

GEICO arranged a car rental for me, I was contacted by Enterprise on Monday 10/2 about meeting me at Caliber Collision on 10/4 at 2:30 pm. Jairo encouraged me to pick a luxury vehicle and I told him the insurance company had said they would pay for a full size car and that was what I wanted. I was told they would meet me at Caliber Collision on 10/4 at 2:30 pm with the car and I could go home from there. At about 2:50 pm on 10/4 a man arrived with a car but on the way out siad he had just been notified by his manager that the car he was going to leave me had to be sent for service. In the car he had rap music on really loud and I had to aks him twice to turn it down. When we arrived at the Enterprise office a man asked for my drivers license and credit card. He then took me outside to a small jeep compass. He asked me to initial insurance refusal without even asking me about it. I asked if the Compass was a midsized car and he said it was a midsize car and din't have a full size car. This despite a nissan altime a few spots away. He did not give me ant paperwork and walked away. I have an Enterprise account and have never received this kind of treatment at JFK airport in the past. This is really terrible service