Enterprise Rent-A-Car
Reviews and Complaints

I gotta say, I've been renting from Enterprise Car Rental for over a decade now and I've always been happy with their service. When I came back to the states after retiring from the Military, I needed a Cargo Van for my new business and I knew Enterprise was the way to go. I went to the Enterprise Commercial Rental in Chantilly, Va (Pleasant Valley location) and had a great experience with John Fredrikson and another guy whose name I can't remember. They were super helpful and made the rental process a breeze.

But then things took a turn for the worse when Zach Underhill, the Branch Manager, got involved. I was offered a big account with a manager supplier and needed a 26FT box truck. John suggested I start a corporate account, which made sense for my new business. I took his advice and went to Enterprise the next day to let John know that I was ready to move forward. But then Zach interrupted our conversation and started trying to bully me into doing things I didn't want to do. No matter how hard I tried to get away from him, he just got more and more aggressive. It got so bad that he threatened to close my account and not let me rent from the location anymore. I was really scared and shaken up after that.

Then, on January 8th and 9th, Enterprise started charging my credit card way more than they were authorized to. When I called to ask about it, they said they were following orders from Zach. I tried to talk to him about it, but he wouldn't take my calls.

And then, on January 15th, Zach and another guy named Brandon (the assistant manager) showed up at my customer's property to take the van from me. They accused me of lying about being out of town and said they thought the van had been stolen. They said it needed servicing, but there was nothing wrong with it. They even accused me of having tiny dents on the van, which wasn't true. I was really scared and upset by the whole thing.

I finally decided enough was enough and returned the van today. I can't let Enterprise bully and humiliate me anymore. I'm committed to taking back my dignity and self-respect. I won't be renting from Enterprise again.

Me and my husband rented a car from Enterprise Rent-a-Car during our trip to Las Vegas from Jan 17 to Feb 3. We planned to visit the Grand Canyon, Hoover Dam, and Lake Mead on Thursday, Feb 2. On Tuesday, Jan 31, my husband went to Red Rock Canyon while I was at work. Later that day, he called me saying that a tire blew from the inside out and there were no emergency tools in the vehicle to change a tire. He also said that the vehicle was not driveable and he would call Enterprise Rent-a-Car for help.

I didn't hear back from him for quite some time. At about 6:43 pm, I received a call from a man named Conrad Serrano, a member of Nye County Search and Rescue. He called to let me know that my husband was STILL stranded with no help from Enterprise Rent-a-Car. He texted me at 8:08 pm that 911 transferred him to a tow company which said they could not get to him for another 4 hours.

I contacted the Nye County Sheriff's department and spoke with a woman letting them know of our situation. She said she would dispatch someone to go out to check on him. I told her, "I need to get him back to Las Vegas, please help us." At about 10:00 pm, a State Trooper stopped and talked to my husband. He said he couldn't help him. My husband then asked me to try and find a ride to get him back to the hotel.

I tried several times to get through to Enterprise Roadside Assistance. I was hung up on so many times I can't even count. I was able to get through and was told by a Roadside Assistance operator that he was too far out and no one would go out there to help him. Every time I called, they would say: "Are you in a safe location?" Each time I would say "no, my husband is not!" This didn't seem to matter one thing to any of these people taking the calls.

He received several messages from Enterprise Rent-a-Car/Enterprise Roadside Assistance that a tow was enroute and then would get a message that it was cancelled by me. I NEVER cancelled any tow. About 1:00 am on Wed. Feb 1, I went down to the valet parking area of Planet Hollywood where the taxi's and Uber and Lyft drivers pick up and drop off.

I asked a service car provider if he could help me, he could not. Lyft and Uber were also no help. I ended up talking to a taxi driver and told him our serious situation. I needed to get my husband back to the hotel. Enterprise Rent-a-Car and Roadside Assistance and the State Patrol were not helping at this point. I was extremely concerned for my husband's safety. I was to the point of tears!

The taxi driver had to contact his supervisor. Since I didn't have a specific location, just 160/95 coordinates that Scott had given me, there was no way to correctly calculate how much the fare would be. The taxi driver googled the location and we estimated he was 76 miles away.

I had to go into the Casino at the hotel and pull out 550.00 cash. I had to give the driver $500 up front. His supervisor finally gave him permission take me to go get my husband. This all took about ? hour so it was about 1:30am at this point.

As I got into the taxi, I heard his supervisor tell him, if you do not feel safe, do not do this. He said he was good to go. I said to him, "you aren't going to kill me, are you?" He laughed and said, "You aren't going to kill me, are you?" I felt safe at that point with him.

When we were about 10 minutes from the location, I finally was able to get ahold of my husband. I had no cell service for part of the drive. He told me some guys had picked him up, and he was on his way back to Las Vegas. I let the cab driver know right away and he turned around and we headed back to the hotel.

I got back to the hotel at about 3:30am. The total ride cost me $550.00. My husband had also made it safely back to the hotel.

I called Enterprise Roadside Assistance again the morning of 2/1 at about 6:15 am. I let them know the truck was left abandoned and it needed to be towed.

Many different emotions came about after he was back at the hotel safe. What if this would have happened to me? Enterprise Rent-a-Car/Roadside Assistance left him for dead. They were more concerned about the vehicle being returned than for his personal safety. This is not ok.

This should never have happened. When you rent a vehicle 1) you expect that it should be in proper working order. 2) the emergency roadside tools should be IN the vehicle.

After all of this commotion, we get billed for a tire repair from Enterprise Roadside Assistance? Are you kidding me? You really are going to charge me for a tire repair when 1) you NEVER fixed said tire and 2) you left my husband stranded for over 12 hours with no concern for his safety even though he was not in a safe situation. SHAME ON YOU!

I did end up talking to a manager for Enterprise Rent-a-Car. He gave us a full refund. He was going to talk to his supervisor about reimbursing us for the $550.00 cab fare. Of course, I have not heard back after several phone calls. He also did tell me that the emergency tools should have been in the vehicle. Maybe they need to address this with their employees.

Now I'm getting notices regarding damage to the truck. I have no idea what condition the truck was in when the tow truck finally picked it up. It was on the shoulder of a busy highway. We have no way of knowing if it was damaged. I was told by a manager at Enterprise Rent-a-Car that we would not be billed for any damage due to the tire blowing.

This is the worst experience we have ever been through. Enterprise Rent-a-Car truly did leave my husband for dead in the middle of an unfamiliar area. Emergency tools should NEVER be removed from a vehicle and that she be a standard check that is done on a vehicle when it is brought back after being rented.

Nightmares were a constant for more than a week after this incident. We were traumatized. No family should ever have to go through this.

Rental 12/14/23. Tyler TX 3221 SSW Loop 323. Client: Charles Nichols. Canceled 12/15/23 due to medical emergency. (Hospital records available) Enterprise notified by phone to come and pick up rental locally. They never picked it up, and was charged almost $1500 for 2 weeks of non use. They denied I called to have it picked up (no record). But I do have record of phone call to then on 12/15. Three followup calls made with assurances this would be resolved. Area Manager today (Jan 24) said he will not refund any of that money.

Hi

I’ve been issued this email from an email address presenting themselves are yourselves. It asks for money but presents no information.

Is this genuine, and if so how do I get more info.

Thanks

From no-reply_collections_erac@enterprise.ch

“We would kindly request that you submit the payment for the balance due using the secure pay-by-link option, by clicking on the link below. Please note that the link expires after 10 days.

https://sec.windcave.com/pxmi3/FD54CDCB3B463D78FFA142C17E7CED8D72591CCF9CA2B76D24B8486D6CD8A19875961ABD4BF556633790746F599778333

ZRHT72-111137

Please note that this is the last reminder/request and in case of late payment, reminder fees may apply, and the receivables will be handed over to a recovery service provider.“

she called me today and said my reservation for 18th of Dec, cannot be done, they don't have the suv. I said I would take any car and she said it depends on what is turned in. I was not happy so I called [protected] and talked to Alan and told him my problem, he said he could put me in a full size sedan on that day and logged it in, I suppose. I thanked him and called her back and she said the same thing after I told her what Alan said, I am still not a happy camper. I have rented from this site before and had no problems, she needs more OJT or something.

We got a car from this location that smelt like smoke, so bad it would take your breath away. I made them and corporate aware of the situation and they told us that they can't help it that people smoke in the cars. Well, we don't smoke and we don't and shouldn't been given a car that smells like weed horribly. We had to clean their car ourselves and put air fresheners in it something that we shouldn't have to do. I would NEVER recommend renting a car from an enterprise, apparently, they don't care about their customers and their customer service is horrible along with their excuses.

I had been using Enterprise for the last 4 to 6 weeks. Enterprise charge my account 200.00. I was understanding that the insurance was paying until they said we maxed out. I took insurance out for the first week. I didnot authorized to continue with the insurance with out my permission. They told me I owe them 257.00 because they continued the insurance without my authorization. This should not be happening. Especially without the customer aware of it. This is poor customer service. I don't have enought in my account to cover the cost. I was unaware of a charges that I did not put in for.

Then enterprise location 1601 Eastern Avenue

Tera Richburg [protected]

I called and talked to an Enterprise rep so I could be sure the vehicle would be large enough for the 7 of us. Four adults, 3 kids, 5 full size suitcases, 3 carry on's a double stroller and a pack and play. I was assured we would get the correct size vehicle. It did not happen. We were squeezed and cramped. My adult daughter and her daughter had to climb over the middle seat to get into the back. We were so uncomfortable it was ridiculous. Of course it doesn't matter now. We are home from our trip to Florida and you got your money

[protected]@comcast.net

My sister & I had to rent a car March 4, 2023 due to ours needed a lot of work.

We had the KIA for about 3 weeks, returned it March 24th. We were told they would get the deposit of $300.00 to us ASAP, minus $100.00 for some reason (I don't recall). They would apply it to my sister's credit card, her name is Gayle D. Lyons within 5 business days. Obviously, it didn't happen. Numerous times Gayle went to the office at 4300 East Evans Avenue in Denver, CO and kept getting the run around, and excuses. I am really surprised that such a large company would have a problem of returning money. Please help fix this problem, we really would appreciate it. You can reach us @ [protected]

Sincerely,

Diane

My family and I rented a car from Ohio and drove to Florida. The car is leaking oil bad. We called roadside services and waited 2 hours for them to say I didn't answer my phone and they cancelled my request. I was supposed to get a Uber to another location to pick up another rental exchange for this one. I have 2 kids with me also. So now we have to wait another 2 hours in hopes that they will show up this time. Problem is all enterprises are closed. This is our 1st day on vacation just wasted. This happened on Thursday October 12th at 4pm. It's now 6:30pm and still no tow truck. I rent from them alot and this is making me want to rent somewhere else.

I got confirmation number for a rental from my insurance company. I tried to call the Farmville location. Twice when I called it kept me on hold forever and then told me to try back later and hung up. When I did get a person they told me my reservation was for Lynchburg, which is too far away. I told her I couldn't get to Lynchburg and that it took me 3 tries to get through to her. She told me she didn't have to put up with my harassment and hung up on me. I wasn't harassing anyone. They can transfer the rental location but chose to be rude instead. Apparently I won't be renting a car.

I feel that we were over charged on a rental.

Reservation number GP50eft [protected]

We picked the car up at 3:30 PM on Friday October 6th.

We dropped the car and the keys on Sunday October 8 at 7PM.

We were charged for 3 full days. We only had the car from 3:30 PM to 5PM closing, yet we were charged for all day Friday.

Please let us know if this is correct and how you always charge.