Enterprise Rent-A-Car’s earns a 4.1-star rating from 955 reviews, showing that the majority of renters are very satisfied with rental experience.
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Replied
Overcharge on bill
Had to rent a car because of accident. I had rental for 29 days. At time of rental I shown papers on a screen and was asked to initial in several places. I am a senior living on SS and if I was explained certain optional charges I would not have agreed to them as I would not have been able to pay them. When I received a copy of the bill in my email I wa...
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Replied
Rude and insensitive employee
Location. 1820 w 87 th street in Chicago Illinois I rented the car because of an insurance claim from enterprise. On 9/25 (upon return of the car rented) i had a terrible experience with one of the employees. Prior to me going to the location i called in 5 days before because i needed to get the car i had switched out, due to the windshield wipers being...
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Replied
False Damage Claim
I received a letter stating ,I was involved in a accident with their rental vehicle. The date of loss is 06/02/2023. There was never an accident with their vehicle, especially since I never got this car until the 4th. I was actually involved in a car accident with my OWN car on this date. I have the police report still. I never received the rental until the 4th. So it's physically impossible for me to damage this rental vehicle when I did not have it until later. I received a green light from the employee when I dropped off the vehicle within the next few days. I took her word for it and now I'm getting a letter, two months later, stating I damaged the car. I believe they have mistaken my personal car accident with their rental vehicle. Please fix this 🙏!
Desired outcome: I hope this can be dropped! I had an initial good experience with my rental.
This complaint has been resolved automatically due to user's inactivity.
Replied
Damage recovery unit claim #[protected]
I rented vehicle in Washington DC July 21st and drove it one way from Washington DC to State College. After returning I was billed a damage deposit and responded indicating I had not damaged the vehicle and requested they confirm with video or photos from Reagan National Airport. The state college staff refunded the deposit and apologized for the...
Read full review of Enterprise Rent-A-CarCar rental in UK this summer
From: Lynn Pickles Date: Tue, Aug 15, 2023 at 1:23 PM Subject: Alamo/Enterprise car rental at Heathrow Airport To: Cc: Lynn Pickles Dear Customer Service Team I refer to a conversation I had with the Alamo Chat Bot reference number [protected]. Here are some details of my Alamo Contract: Reservation number: C4 21 829 560 Confirmation number ...
Read full review of Enterprise Rent-A-CarService, not fixing problems with staff, policies
First off this company does not care about the consumer. I needed to rent a vehicle on the fly as AVIS refused to honor my payment method dispite already having a reservation for a car. The Manchester NH Gold street location was extremely unprofessional demanding "Company policy states that you need a paper bill to use debit cards." and "Paperless bills do not count." I was laughed at and humiliated by staff members. Their regional management didn't help either after speaking with him about my issues. Again made fun of my situation refusing to rent or help with the problematic staff at the Manchester NH Gold street location. Due to this I missed a important event and now am hesitant to use Enterprise Car rental in any location.
Desired outcome: Firing of staff, policy renewal
Damaged vehicle memphis airport
I rented a vehicle August 4 returned August 7, 4:00 am, left keys in drop box and car was fine, I received the close email to me which states all is good with the vehicle you turned in, now a month later I have been contacted by recovery/damage stating that there was damage to the hood, and was told they had not been able to reach me, which is not true I...
Read full review of Enterprise Rent-A-CarRefund
I rented a car back in April and returned car and was told that i owed additional money because they ran my card incorrectly. i physically showed them my transactions from my bank and even got the bank on the phone that confirmed that the payment wasnt returned to my account. they let me leave and then reached out saying they will refund me the money that was due (via email) then i get a call from customer service saying that i owe. i have been going back in forth with the branch telling me one thing and corporate another. this is the worst experience i've ever had and i'm out $800 and possibly will go on my credit. i plan on contacting a lawyer
Desired outcome: apology and return of money
Fraud
Please see attached document. I have grave concerns about the non transparent and dishonest service provided by Enterprise Rental Car and I seek resolution. I rented from August 18 to August 30th, 2023. With a no charge extension until September 2, 2023. Resolution I want my security deposit back of $399 including a refund of $1457 They continuingly...
Read full review of Enterprise Rent-A-CarNot following intake processes
On Sunday, August 20, 2023, I went to the Berkeley, CA, location to pick up a reserved car. I chatted with Ben while he went over the intake process. We then went out into the parking lot where he told me what cars were available. He said the Lexus was available as well but for a few extra dollars. I told him I'd take the Camaro since I would never purchase...
Read full review of Enterprise Rent-A-CarPoor customer service
I had a rental car delivered to Bill Dodge Collision Center in Westbrook, Maine on August 29 for a seventeen day rental. I was told I was entitled to a full size SUV, but the Mazda was the largest vehicle they had ready to go. I was told that The rental company would let me know as soon as something larger was available. The mileage on the car was 34,509...
Read full review of Enterprise Rent-A-CarRefuse to refund almost $23,000 or return my vehicle.
I purchased a 2019 Honda HR-V EX on August 30th 2023, from the Henderson Nv location. I was paying the car in full without financing for a total of $20,292.21, with my debit card and pin. The system they use does not show the total amount you are paying when entering the pin. After receiving the approval, I was notified that I was accidentally charged...
Read full review of Enterprise Rent-A-CarEnterprise car rental
I requested an SUV a week before the rental date and when I picked up car they only had a truck? I exchanged it for a Toyota Rav 4 on 9/1 which made noise on the out side when driven, and had a faint smoking smell. I exchanged it again and all they had was a Nissan Kicks which had no floor mats and a stain in the center of the roof.
On 9/5/23 I have ants in the car rental that almost made me crash.
They were crawling on me after I left the car and went into the gym and then my son had to drive home and they crawled on him making him swat at these ants and almost crash the car. My son is traumatized from this experience and I am disgusted with the lack of good business at Enterprise. There were no choices of cars (with a weeks request), the cars needed maintenance and cleaning and now infestation of ants therefore extermination and therapy.
What happened to this business?
Desired outcome: $1000.
Rental agreement ra#: 1rv25d
I have been a loyal client with Enterprise for fifty years now. I paid $432.98 for six day rental. I was charged an extra $200 as security (?).
We cancelled our trip on 8/30/23 as my family and 95 year old uncle waited in a failed auto for 3 hours in the HEAT! IN HARMS WAY!
Never has one of your cars failed me until Aug. 30. I was CHARGED $219 in charges.
Desired outcome: Please refund me the additional $219 as the inconvenience and unsafe unprofessional tow truck operator. I will report this incident to the Department of transportation of Puerto Rico. I have pics & videos. Please contact me on my email
I was incorrect with the date of 8/30/23. It was actually 8/31/23
False Damage Claim
I picked up a rental car from Enterprise at/on Aug 2, 4:11 PM the lady handing the rental off to me took one picture of the front bumper and one picture of the back. I noticed the car having dents in the roof and front passenger fender area. then when I got inside the vehicle I noticed a deep hole in the carpet from wear and tear, I did not take pictures of...
Damage recovery unit
I rented a vehicle at the branch location at ABQ airport July 25th and returned morning of July 26th. I was greeted by an employee and was assured the vehicle looked great and my experience was great.
Fast forward a few weeks and I receive a vague email that the vehicle I rented above was damaged and to provide insurance details. A few emails later it’s allegedly a cracked windshield that had to be replaced. I have requested evidence at least 4 times now and the damage recovery unit has ignored my requests and are combative in their replies. I have called the branch and asked if there was damage to the vehicle and they said there was no damage or claim that they could find. I am still waiting to hear from the branch manager to confirm.
The damage recovery unit has zero customer service and it seems like it is set up to take advantage of people for insurance fraud. I have wasted my time emailing and calling to get this claim dropped.
Desired outcome: Have the claim dropped.
Branch manager, customer service. Matteson Illinois
My husband had a reservation to pick up a pick up truck, made through State Farm claim department. He arrive at the location with his brother on Thursday August 31,2023 around 1:30 central time. As, he was waiting on his vehicle, the brother begin to complain about the service his witnessing. Only! The Brother! The branch manager at that time refuse to rent...
Read full review of Enterprise Rent-A-CarPurchase Jeep Compass
I purchased a 2021 compass on 5/22/23.
I have been having issues ,the customer service at the location I purchases the vehicle from gas been very rude no help.
All I want is the quality of service amd a running well vehicle I thought I was getting.
The vehicle is making noise, the start stop system never worked.
I was told by Aaron at the Iselin office to just turn it off.
Anita from the office told me to bring it their which I did but no help.
I then contacted Jason the manager from the Iselin off to be very rude.
Told me to never call that office.
Desired outcome: Another properly working gehicle.
Car rental
Initial rental agreement number: [protected] Rental period: sept 1st to September 8th Name: Mehdi Sabrah email: mehdi.[protected]@chep.com Incident date: Thursday August 24th 2023 Summary: I called customer service to add extra days to my car rental. Online was showing modification unavailable. I called [protected] They mentioned needing to cancel...
Read full review of Enterprise Rent-A-CarRed lights tickets law is not same as toll fee
I received a email and immediately thought it was scam and my credit card was stolen and I immediately locked. I report to the police department and federal trade commission and state government. I urge the commission to investigate this deceptive business practice which is a violation of corporate website guidelines which are under Enterprise Holding...
Read full review of Enterprise Rent-A-CarEnterprise Rent-A-Car Reviews 0
About Enterprise Rent-A-Car
Enterprise Rent-A-Car is known for its exceptional customer service and its commitment to providing affordable and reliable transportation solutions to its customers. The company offers a wide range of vehicles, including cars, trucks, and vans, to meet the needs of both personal and business travelers. Whether you need a car for a weekend getaway or a van for a cross-country road trip, Enterprise has you covered.
One of the unique features of Enterprise Rent-A-Car is its "We'll Pick You Up" service. This service allows customers to be picked up and taken to the rental location, making the rental process more convenient and hassle-free. Additionally, Enterprise offers a variety of rental options, including one-way rentals, long-term rentals, and even luxury car rentals.
Enterprise Rent-A-Car is also committed to sustainability and has implemented several initiatives to reduce its environmental impact. The company has a fleet of fuel-efficient vehicles and has implemented a paperless rental process to reduce waste. Additionally, Enterprise has partnered with organizations like the Arbor Day Foundation to plant trees and promote sustainable practices.
Overall, Enterprise Rent-A-Car is a reliable and customer-focused car rental company that offers a wide range of vehicles and rental options. With its commitment to sustainability and exceptional customer service, Enterprise is a top choice for travelers around the world.
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3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.
4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.
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Overview of Enterprise Rent-A-Car complaint handling
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Enterprise Rent-A-Car Contacts
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Enterprise Rent-A-Car phone numbers+1 (866) 534-9270+1 (866) 534-9270Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone numberFor users of TTY devices+1 (866) 445-8284+1 (866) 445-8284Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by 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calling 800-307-6666 phone numberRoadside Assistance866-507-6222866-507-6222Click up if you have successfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone numberEnterprise Plus® Member Services866-225-4284866-225-4284Click up if you have successfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone numberCustomers with Disabilities+1 (877) 881-5500+1 (877) 881-5500Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone numberEnterprise Business Rentals1-866-4-LUX-CAR1-866-4-LUX-CARClick up if you have successfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone numberEnterprise Exotic Rentals+1 (888) 227-7253+1 (888) 227-7253Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone numberEnterprise Car Sales+1 (888) 736-8287+1 (888) 736-8287Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone numberEnterprise Truck Rental+1 (877) 233-5338+1 (877) 233-5338Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone numberEnterprise Fleet Management+1 (888) 480-3722+1 (888) 480-3722Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone numberDirect Dealer Program
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Enterprise Rent-A-Car address600 Corporate Park Drive, Saint Louis, Florida, 63105, United States
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Enterprise Rent-A-Car social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 18, 2024 - View all Enterprise Rent-A-Car contacts
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