Enterprise Rent-A-Car review: Refuse to refund almost $23,000 or return my vehicle.

I purchased a 2019 Honda HR-V EX on August 30th 2023, from the Henderson Nv location. I was paying the car in full without financing for a total of $20,292.21, with my debit card and pin. The system they use does not show the total amount you are paying when entering the pin. After receiving the approval, I was notified that I was accidentally charged $29,292.21. I'm a believer that honest mistakes happen and as a result, simply requested the overage of $9000.00 to be reversed Immediately so that other transactions posting to my account that day and overnight would not be compromised since it would be negative over $8000.000.

I was told that they have no means of reversing the overage and that it must be approved by a manager and a check would be sent. During this time, and I can only assume because I remained so calm, a lot of joking occurred, referring to how the overage "was a bonus", etc. I'd like to think in this day and age, $9000.00 is quite a bit of money to be joking about, nonetheless I left the dealership quite calm and was told a check would be sent. That evening and overnight 13 separate transactions were put through and rejected because of the overage causing ultimate overdraft fees as well as embarrassment with various companies that were attempting to bill me. Furthermore, 2 of my credit card auto payments were rejected causing a late fee and rejected ach fee.

Moving forward, I noticed that the car suspension on the car I purchased had a really rough ride, and seemed it a bit abnormal, I also noticed the air conditioning system was a not adequately cooling down the car. I contacted the salesman 48 hours later and a complete 180 degree demeanor occurred, although there is 7 day/1000 mile buyback, I was told that he would have to speak to the manager to see what resolution could be made. I did not hear back for well over 6 hours. Eventually, I was told to bring the car back in to swap it out.

The following day, I spent the vast part of the morning, trying to find something that was similar in features and price range, to no avail. I brought the car back to the Henderson location, and found a Jeep Compass, that stated on the spec sheet online, the safety features similar to what the previous vehicle had, (Lane keep assist, park sense park assist etc.).

A few hours later I noticed that none of the stated features were present, I also noticed that the engine oil level low light emitted, I checked the oil level to notice it was over a quart low after driving only 30 miles, once again I contacted the dealership back and was told to bring the car back in for an immediate refund. Rather than cause any damage to the vehicle I paid to have it towed there at my cost .

The following day, I contacted the dealership, to find out the whereabouts of my almost $30,000 refund, only to be told that it will take some time. I was given various answers from Jimmy the sales manager, at one point asking what I did for work, I responded I was the star of the TV show Storage Hunters, and now a producer, I'm not sure what relevance that had, but it seemed to all make sense when he realized that I had a bit more social media presence that the average customer, the answer he decided to stick to, was that enterprise did not have custody of my money. ( see attached bank ledgers.) I contacted Bank of America, and they contacted the Federal clearing house and verified that Enterprise has had custody of the money since August 31st.

Due to my frustration level rising, I requested a corporate number from the sales manager, while flat out denied it and told me there isn't one. I stated that I was being left with no other alternative but to potentially proceed with arbitration, he laughed and responded that with those threats I'll never see my money back.

Moving forward to today both cars are back online being sold while they have my money and have cause me countless hours of frustration and additional fees.

For those reading this review, please ask yourself what you would do in my position? And ask yourself do you want to be put in the same position. The situation is nothing short of Grand theft larceny, considering the goods have been re-listed on their website and, I have even begged to release the vehicle back to me and I'll take the loss. I am paid in full, they have my money for the full amount due for the vehicle and refuse to refund or give me the car back.

In conclusion, I have several ways I'll be pursuing this matter, although you are forced into signing an arbitration agreement, provisionally this does not allow a company to violate the law, so you can still file lawsuit in the event a similar situation takes place, this has been confirmed with Clark County Court, as well as my personal attorney, to be clear I have not initiated action as of writing, and yes for those wondering I have reached out to [protected]@enterprise.com as well as the private message feature on Facebook with no response.