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CB Vehicle Rental and Leasing Enterprise Rent-A-Car Branch manager, customer service. Matteson Illinois
Enterprise Rent-A-Car

Enterprise Rent-A-Car review: Branch manager, customer service. Matteson Illinois

E
Author of the review
5:25 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

My husband had a reservation to pick up a pick up truck, made through State Farm claim department. He arrive at the location with his brother on Thursday August 31,2023 around 1:30 central time. As, he was waiting on his vehicle, the brother begin to complain about the service his witnessing. Only! The Brother! The branch manager at that time refuse to rent the car to my husband. My husband never said anything to the comments or remarks being said by the brother. I also called myself and spoke with the branch manager, and She also said She refused service to my husband because he never attempted to stop the Brother, But! Never made any personal comments AT ALL. This is and was Totally Unprofessional. If! my husband was the aggressor, I would totally understand, with me myself being in a field that deals with different types of people on a daily base. Clearly! she can't handle comments that are being reference about the service you are given or your staff. She is in the Wrong work field. Customer Service is What makes Businesses Thrive and Grow, When you Want people to Continuously to do business with you. If this is Enterprise policy, IT NEEDS TO CHANGE.

Desired outcome: I just want the young lady, to Learn and Understand, that when you have any job doing customer service, There is a way to handle everything.

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  1. Enterprise Rent-A-Car Contacts

  2. Enterprise Rent-A-Car phone numbers
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    Maintenance Program Information
    855-266-9289
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    Enterprise Car Rental Reservations
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    en Español
    855-266-9565
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    Customer Service
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    Roadside Assistance
    866-507-6222
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    Enterprise Plus® Member Services
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    Customers with Disabilities
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    Enterprise Business Rentals
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    Enterprise Truck Rental
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    Enterprise Fleet Management
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    Direct Dealer Program
    More phone numbers
  3. Enterprise Rent-A-Car address
    600 Corporate Park Drive, Saint Louis, Florida, 63105, United States
  4. Enterprise Rent-A-Car social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  6. View all Enterprise Rent-A-Car contacts
Enterprise Rent-A-Car Category
Enterprise Rent-A-Car is ranked 3 among 118 companies in the Vehicle Rental and Leasing category