CB Vehicle Rental and Leasing Enterprise Rent-A-Car Not following intake processes

Enterprise Rent-A-Car review: Not following intake processes

Teresa Moses of Merced, US

Sep 18, 2023 1:27 am EDT

Verified customer

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On Sunday, August 20, 2023, I went to the Berkeley, CA, location to pick up a reserved car. I chatted with Ben while he went over the intake process. We then went out into the parking lot where he told me what cars were available. He said the Lexus was available as well but for a few extra dollars. I told him I'd take the Camaro since I would never purchase one. We chatted about church (that's where I was going), my vacation in Mexico and the fact that my car was stolen while I was gone, which lead me to getting a rental. He started the Camaro with the push start and I loaded the car with my things from my dad's car. He presented the tablet for me to sign documents and I left afterwards. I had to return the Camaro in Los Angeles because it needed an oil change. I had previously asked about that before I left town and they said the car would notify me when maintenance was due. I traited the car in on Saturday, September 2, 2023, to an Enterprise in Los Angeles and the gentleman did a walk around and asked me about damages on the passengers fender, I said if there was any damages, it was there when I picked up the car. I hadn't had any accidents. On approx September 14,2023, I received an email about damages or a loss to a returned rental (Camaro). I spoke with the damage unit about their email and they mentioned the damages that I mentioned about the Malibu that I was driving. I told her Ben never walked around the car with me for damages nor gave me any documents to notate any damages. He gave me the keys after a long conversation and I left. I have called to request previous drivers logs and since then have reached out for legal assistance.

Out of the three rental cars that I have driven this last month, I'm confused on how the only one that did not get pretripped came back with damages. Tiffany was outstanding in her intake process and walk through and even the gentlemen in Los Angeles. We conversed as well but they still followed all procedures and made sure to do their job.

Desired outcome: I should not be held accountable for damages that I didn't cause and it should be a requirement for every customer to have a walk around for damages, without fail.

Enterprise Rent-A-Car - deposit refund 66

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