CB Vehicle Rental and Leasing Enterprise Rent-A-Car Damaged vehicle memphis airport

Enterprise Rent-A-Car review: Damaged vehicle memphis airport

Millieie of Indianapolis, US

Sep 21, 2023 3:07 pm EDT

Verified customer

Featured review

I rented a vehicle August 4 returned August 7, 4:00 am, left keys in drop box and car was fine, I received the close email to me which states all is good with the vehicle you turned in, now a month later I have been contacted by recovery/damage stating that there was damage to the hood, and was told they had not been able to reach me, which is not true I have been renting for over 20 years my information has not changed, I was advised to contact the branch to view video of when car was dropped off, I have not been able to get anyone in the branch for weeks now, no one from the branch has contacted and I have not been able to reach anyone to get this issue resolved, and no one at the toll free customer service number has been able to help me, what do I do now? I did not cause that damage and I am very upset with not being able to speak with anyone, I need help and don't know how to go about getting it. This is so frustrating, because I would never have dropped off a vehicle that was damaged and not have notified the branch.

Camille Hicks ([protected]@icloud.com)

Desired outcome: They view video and see car was not damaged when it was dropped off so that I am not forced to pay $700 for damage that I did not cause.

Enterprise Rent-A-Car - deposit refund 66

Resolved

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Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call 111

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Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time 2

Resolved

Enterprise Rent-A-Car - Billing for damage that is not responsibility 26

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Enterprise Rent-A-Car - false damage claim 38

Resolved

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Enterprise Rent-A-Car - damage claim

Resolved

Enterprise Rent-A-Car - odor in car 2

Resolved

Enterprise Rent-A-Car - Car rental service

Resolved

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Enterprise Rent-A-Car - fraudulent damage claim 2

Resolved

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Enterprise Rent-A-Car - rental/discrimination

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Enterprise Rent-A-Car phone numbers

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