Enterprise Rent-A-Car review: Damage recovery unit claim #[protected]

I rented vehicle in Washington DC July 21st and drove it one way from Washington DC to State College. After returning I was billed a damage deposit and responded indicating I had not damaged the vehicle and requested they confirm with video or photos from Reagan National Airport. The state college staff refunded the deposit and apologized for the inconvenience. Since then I have received notices and emails from damage recovery asserting I owed money and damaged the vehicle. The latest email being threats of collections which was sent late Friday. I have returned emails and voicemails and requested they investigate as it was rented from a row of cars in the Reagan airport and there’s should be evidence available. I had three passengers that can confirm there was no incident on the drive. It’s not clear why there has been no review my claims. Both State College PA staff and Damage recovery staff have alleged the other should review. Overall I do not understand damage recovery’s lack of responses in some cases and also lack of actual review of the allegations. The contact was prepared before car was chosen and there was an entire floor of vehicles to choose from. There should be photo evidence to review condition of car at that location. I have asked for that since the original claim. I have asked for contact info of Lauren Brissey’s supervisor and she has not provided. I requested this September 9 by email and only response was a final notice that claim was going to collections. Overall it does not appear damage recovery reviews the actual case nor does staff that filed the claim. (Royal Downs and Allison Kelly) not clear why they refunded damage deposit and apologized but did not review.