Menu
For Business Write a review File a complaint
CB Vehicle Rental and Leasing Enterprise Rent-A-Car Damage recovery unit claim #[protected]
Enterprise Rent-A-Car

Enterprise Rent-A-Car review: Damage recovery unit claim #[protected]

M
Author of the review
10:49 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I rented vehicle in Washington DC July 21st and drove it one way from Washington DC to State College. After returning I was billed a damage deposit and responded indicating I had not damaged the vehicle and requested they confirm with video or photos from Reagan National Airport. The state college staff refunded the deposit and apologized for the inconvenience. Since then I have received notices and emails from damage recovery asserting I owed money and damaged the vehicle. The latest email being threats of collections which was sent late Friday. I have returned emails and voicemails and requested they investigate as it was rented from a row of cars in the Reagan airport and there’s should be evidence available. I had three passengers that can confirm there was no incident on the drive. It’s not clear why there has been no review my claims. Both State College PA staff and Damage recovery staff have alleged the other should review. Overall I do not understand damage recovery’s lack of responses in some cases and also lack of actual review of the allegations. The contact was prepared before car was chosen and there was an entire floor of vehicles to choose from. There should be photo evidence to review condition of car at that location. I have asked for that since the original claim. I have asked for contact info of Lauren Brissey’s supervisor and she has not provided. I requested this September 9 by email and only response was a final notice that claim was going to collections. Overall it does not appear damage recovery reviews the actual case nor does staff that filed the claim. (Royal Downs and Allison Kelly) not clear why they refunded damage deposit and apologized but did not review.

Desired outcome: I would like the photo/video of car at Reagan National airport reviewed and provided to me. I would like to discuss with manager or director of damage recovery unit.

Oct 11, 2023 10:08 am EDT
Enterprise Rent-A-Car customer support contacts
Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

File a complaint Write a review
Thank you for your review, Matt. If you can provide a few more details, we would be able to investigate this further for you. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. – Chad
Update by Matt Lloyd
Oct 20, 2023 8:43 am EDT

Not at all resolved. The damage recovery unit did not respond to voicemails and emails and submitted to collections without any research. Worst customer service experience ever. To threaten collections and not respond to calls or emails is ridiculous.

Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Enterprise Rent-A-Car reviews & complaints

Enterprise Rent-A-Car - deposit refund 66
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call 111
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Enterprise Rent-A-Car - Billing for damage that is not responsibility 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Enterprise Rent-A-Car - false damage claim 38
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Enterprise Rent-A-Car - damage claim
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Enterprise Rent-A-Car - odor in car 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Enterprise Rent-A-Car - Car rental service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Enterprise Rent-A-Car - fraudulent damage claim 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Enterprise Rent-A-Car - rental/discrimination
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Enterprise Rent-A-Car Contacts

  2. Enterprise Rent-A-Car phone numbers
    +1 (866) 534-9270
    +1 (866) 534-9270
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number
    For users of TTY devices
    +1 (866) 445-8284
    +1 (866) 445-8284
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number
    Customers with Disabilities
    +1 (866) 458-9227
    +1 (866) 458-9227
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number
    Enterprise Exotic Rentals
    +1 (800) 325-8838
    +1 (800) 325-8838
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number
    Maintenance Program Information
    855-266-9289
    855-266-9289
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number
    Enterprise Car Rental Reservations
    +1 (877) 416-0000
    +1 (877) 416-0000
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number
    en Español
    855-266-9565
    855-266-9565
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number
    Customer Service
    800-307-6666
    800-307-6666
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number
    Roadside Assistance
    866-507-6222
    866-507-6222
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number
    Enterprise Plus® Member Services
    866-225-4284
    866-225-4284
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number
    Customers with Disabilities
    +1 (877) 881-5500
    +1 (877) 881-5500
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number
    Enterprise Business Rentals
    1-866-4-LUX-CAR
    1-866-4-LUX-CAR
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number
    Enterprise Exotic Rentals
    +1 (888) 227-7253
    +1 (888) 227-7253
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number
    Enterprise Car Sales
    +1 (888) 736-8287
    +1 (888) 736-8287
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number
    Enterprise Truck Rental
    +1 (877) 233-5338
    +1 (877) 233-5338
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number
    Enterprise Fleet Management
    +1 (888) 480-3722
    +1 (888) 480-3722
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number
    Direct Dealer Program
    More phone numbers
  3. Enterprise Rent-A-Car address
    600 Corporate Park Drive, Saint Louis, Florida, 63105, United States
  4. Enterprise Rent-A-Car social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Enterprise Rent-A-Car Category
Enterprise Rent-A-Car is ranked 3 among 118 companies in the Vehicle Rental and Leasing category