Enterprise Rent-A-Car review: Rental car reservations and pick up

I reserved a car on 9/27/23 for use on 10/20/23-10/22/23 confirmation #[protected]. I received a call around 4:30pm to by the location I reserved from 1406 South Loop West, Houston, TX 77054. They let me know nothing was available for the next day pickup and told me to call around Houston to try and find a car. I had one hour to figure out what to do for the next day since most locations close at 5:30pm. I called 4 locations, no one had anything. I called the reservations line, the CSR told me she was sending an alert to the area manager and have them call me as soon as they find a car for me since I needed it by noon on Friday. Well to this day no one has called me. I called reservations the next morning to find out the status of my rental and where I could go. The CSR informed me that the Galleria location had plenty of vehicles and she changed my reservations to that location. We had to push out our pick up time from noon to 3pm because it was over an hour from where I live. She said confirmation number was the same and there was nothing I needed to do. I drive over an hour out to pick up the car and when I get there, they tell me they did not have a car for me. Apparently someone put my name on their reservations list, but never called them directly to ask them about availability. I was extremely upset, because your reservation department and the actual facility is not current information. One shows a lot of availability and the other had none. While I was driving an hour back home, I called the customer service number one more time for hopes to have a car. i asked several people to speak to a manager, not escalations department. I had already spoken to escalations twice before that. Not one person did a damn thing I asked. I begged and pleaded to have someone help me not just tell me the same thing i had been hearing. All the area managers that were contacted not one called me. I am so beyond upset that a company this size can do this to people. I know you guys don't know what plans we had or the importance of it, nor do you know the time and gas money spent running around like a chicken with their head cut off. I have never ever had this issue with you guys. Does it not matter how far in advance you reserve? Does anyone care that I had to cancel my plans because you guys let me down? Does anyone care about how much gas money I spent driving all over Houston? Does anyone care about the time invested in all this? If this was you or the importance of a death or funeral or wedding or any circumstance, does Enterprise REALLY care? You guys are awful people, awful company.