Menu
For Business Write a review File a complaint
Enterprise Rent-A-Car

Enterprise Rent-A-Car review: Rental agreement

L
Author of the review
4:24 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been dealing with Enterprise car rental company due to a no-fault claim and this place of public accommodation has placed me in numerous events of discomfort and what I feel has extended to retaliation.

My first interaction was on 10/30/2023 roughly around 5:50pm, while waiting second on the line for a reservation/pick up, I was discriminated by the branch manager because I was not pregnant, so special services and accommodations did not apply to me. When I brought to his attention, he confirmed that she was being treated accordingly/with high standards due to being pregnant/parent.

My Second interaction of being wrongfully treated was on 11/11/23 at 9:00am, where the branch manager vigorously and continuously kept turning me away while attempting to swap a rental vehicle due to my budget as he purposely waited until I had exhausted my deposit before doing so. When assessing my contract and verifying information related to additional charges, the manager retaliated and forcefully canceled my rental agreement as he stated it was a privilege to rent for enterprise and because I was inquiring about my contract charges and payment(s), he could no longer rent to me and cancelled my agreement contract which had three days left of rental/paid out. I felt that it also related to me witnessing an altercation between employees in prior visit that I had mention in a previous conversation with him as I declined to inform him of details, he retaliated with making unreasonable decisions, while leaving me abandoned in the streets with a bulk of belonging leaving another employee to pay my cab home placing me in a cab service.  

My most recent and third encounter relates to an act of discrimination against my race because I am Latina/American. On 11/16/23 at approximately 2:25pm, while speaking to the loyalty dept. regarding account concerns/errors, the representative continuously insulted me while laughing and categorized me of being a particular way whiling relating to my race and kind and degrading me to make me feel less than human.

I have made so many attempts to discuss these matters in detail with the area manager while I have not received a call or email as promised since the first event on 10/29/23, and till this day 11/16/23 I have yet to receive a call.

Claimed loss: rental agreement wrongfully canceled.

Desired outcome: to discuss in detail with the regional manager

Nov 30, 2023 10:49 am EST
Enterprise Rent-A-Car customer support contacts
Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

File a complaint Write a review
We would like to know more about your experience so we can help. Please email review@ehi.com and include the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Update by la b0ss lady
Dec 09, 2023 8:14 am EST

I would like to follow up in this complain please.

Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Enterprise Rent-A-Car reviews & complaints

Enterprise Rent-A-Car - deposit refund 66
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call 111
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Enterprise Rent-A-Car - Billing for damage that is not responsibility 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Enterprise Rent-A-Car - false damage claim 38
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Enterprise Rent-A-Car - damage claim
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Enterprise Rent-A-Car - odor in car 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Enterprise Rent-A-Car - Car rental service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Enterprise Rent-A-Car - fraudulent damage claim 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Enterprise Rent-A-Car - rental/discrimination
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Enterprise Rent-A-Car Contacts

  2. Enterprise Rent-A-Car phone numbers
    +1 (866) 534-9270
    +1 (866) 534-9270
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number
    For users of TTY devices
    +1 (866) 445-8284
    +1 (866) 445-8284
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number
    Customers with Disabilities
    +1 (866) 458-9227
    +1 (866) 458-9227
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number
    Enterprise Exotic Rentals
    +1 (800) 325-8838
    +1 (800) 325-8838
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number
    Maintenance Program Information
    855-266-9289
    855-266-9289
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number
    Enterprise Car Rental Reservations
    +1 (877) 416-0000
    +1 (877) 416-0000
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number
    en Español
    855-266-9565
    855-266-9565
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number
    Customer Service
    800-307-6666
    800-307-6666
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number
    Roadside Assistance
    866-507-6222
    866-507-6222
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number
    Enterprise Plus® Member Services
    866-225-4284
    866-225-4284
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number
    Customers with Disabilities
    +1 (877) 881-5500
    +1 (877) 881-5500
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number
    Enterprise Business Rentals
    1-866-4-LUX-CAR
    1-866-4-LUX-CAR
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number
    Enterprise Exotic Rentals
    +1 (888) 227-7253
    +1 (888) 227-7253
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number
    Enterprise Car Sales
    +1 (888) 736-8287
    +1 (888) 736-8287
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number
    Enterprise Truck Rental
    +1 (877) 233-5338
    +1 (877) 233-5338
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number
    Enterprise Fleet Management
    +1 (888) 480-3722
    +1 (888) 480-3722
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number
    Direct Dealer Program
    More phone numbers
  3. Enterprise Rent-A-Car address
    600 Corporate Park Drive, Saint Louis, Florida, 63105, United States
  4. Enterprise Rent-A-Car social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  6. View all Enterprise Rent-A-Car contacts
Enterprise Rent-A-Car Category
Enterprise Rent-A-Car is ranked 3 among 118 companies in the Vehicle Rental and Leasing category