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Okay, this is what you do:
1. Call epoch [protected]
2. You'll be asked for the card number being billed - they need it to find your record of charges
3. Give them the number without wasting 10 minutes arguing which will result in you giving it to them anyway [if they're billing you they already have your info, they just need to locate your acct details]
4. They'll tell you what the charge is for
5. If. . . [and only if you seriously did not make this charge - and they can check by ip address which is retained for every transaction]. . . If you did not make the charges, 'tell them!'
6. Tell them it wasn't you and not only will they reverse the charges but they will help you find the people stealing your identity - they'll tell you how later on in the conversation
7. Wait 2 - 10 business days for your refund to post
Seriously, their phone number is on your statement every month right next to the charge. Try calling them to resolve the matter. It's a 5 minute conversation at best.
For the most part, the charges are a result of failure to cancel your monthly membership or trial period. If i remember correctly, it's the 1st 3 lines of terms and conditions on every site we billed for.
Epoch.com is an East European internet payment service provider that offers websites very cheap credit card processing rates. Their scam is systematic and devious. When you sign up for a trial, you are sent two separate receipts by Epoch, with two distinct account numbers and two different site names. The first one is for a random site that is unrelated to the site you signed up for, the second is the site you signed up for. The first account number is not cancellable through their web site, clicking on the cancel link and entering the account number from the receipt returns "Unknown account" every time. The second account number (from the second receipt) associated with the site you signed up for, IS cancellable through their web site. If you fail to telephone them, or use their Live Chat to have Epoch customer support cancel the first account, then it remains in their system - hidden from your view - and will trigger a payment later. Later, if you complain and call them out on these facts, they immediately cancel the hidden account making it look like you cancelled it on the date you complained Then they argue that you exceeded the trial period and the charge is valid, and the paper trail they present to VISA or MC shows a false history. The only way to prove they are doing this is to keep an HTTP transaction log showing that you attempted to cancel through their website and their system FRAUDULENTLY denied that such an account existed. If you are unlucky and fall to Epoch's prey, pay careful attention to the receipts you receive by email, use only their phone or live chat to cancel, and make sure you get a cancellation confirmation number from the support representative. Call them out on this scam and threaten to report it to VISA. These guys are definitely ### and need to be shut down. Any site you come across that offers the choice of either Epoch or ccBill, don't ever choose Epoch!
I bought a $1 day trial from a porn website and i look at my bank statement the next day and it says epoch charged me $29.95. could anyone tell me how they can charge for that much when i only paid for a one dollar day trial? this is the first and last time i pay money to a pornographic website, epoch is a rip off, .
I'm an idiot. I WAS on a porn site, tried a trial membership and lo and behold I get a 29.95$ charge. It was supposed to be 1$. I'm going to call them this afternoon to cancel. Totally my fault. I wonder how many complaints on here are the result of forgetfulness or a spouse / live in bf/gf trolling porn sites. Hmmm...
THIS GOES OUT TO EVERYBODY ON THIS THREAD & FUTURE THREAD COMPLAINERS.
Hey Guys,
So allow me to introduce my complaint. For starters my card was fraudulently utilized with one of these websites without my legal consent. After talking with the representative at the number [protected], she told me that the charges appearing on my credit card will NOT be reversed and nor will I be credited the amount charged. When I explained to her that my card was fraudulently utilized and I could only verify my I. Credit Card Number, II. Billing Zip Code, III. Name On The Card, she told me it doesn't matter because I verified all the information except the email associated with the account created (Naked.Com). As a result, I'm planning on filing a lawsuit against this company. So for those that feel they have been taken advantage of and those that feel they scammed, by all means; please go ahead and respond to my personal email at Jaime6984@hotmail.com to speak with my attorney in regards to filing a Class Action Lawsuit.
I was charged. I called card company stopped the card from being used. They told me to file Identity Theft and I told them I would. Then when I talk to the cops they told me to get hold of FBI. Because it is over international states and they would have to look into it. I am putting on the Better Business site.
This is a Scam. EPOCH are scam. How we can shut down this site? The offer subscriptions free of charge after that they charge the amount to your credit card. You have 2 days to claim, however you note your charge in a week.
They are scammer. All licences to onlice credit card process must be removed. Do you know how to start?
This company took money from my credit card without my permission. That hapend 11.04.2014 -6, 55HRK two times.
Why you did that?
Please everyone get scammed via this company to raise a complain here:
http://netsecurity.about.com/od/howtorespondtoincidents/f/How-Do-I-Report-Internet-Scams-Fraud.htm
Epoch continue to charge people without they knowing this is a pure and classic scam and robbery.
My account has been cloned send my refund my solicitors have been contacted.
28/11/2015 use have taken the following amount out off my bank account and I want it back as I haven't signed up for any of your services. The amount is £27.02.
Card ending in 7006
Purchase amount 29.95 USD
Merchant details at [protected] in EPOCH COM United Kingdom
Date 02/02/2016
The info above was sent to me from my bank. I don't know what company you serve charged it to my account. I didn't use my card online yesterday so I don't what this is about.
Would you please see what company and account this is referring to.
Sincerely.
John Dixon
john4400@earthlink.net
I have just been charged $1.03 and $2.05 to come out of
my bank account ?
I do not know what these charges are for and I would like
you to cancel these charges as of right now and have them
reimbured into my account
Thank You EDWARD FELSTEAD JP
MY CREDIT CARD HAS BEEN CHARGED BY 3 TIMES AT THE ADVANTAGE
OF THE " US EPOCH.COM*EX COMPANY .
OF 29.95 EUROS ON 21 OCT 2010
29.95 EUROS ON 21 NOV 2010
29.95 EUROS ON 21 DEC 2010
I DON ' T REMEMBER TO HAVE SIGNED ANY ORDER AND I CAN ' T FIND
THE BILLS .
I DO HEREBY AUTHORIZE THE LEVY MORE .
GREETINGS A.F.
i didn't order this and i want my money refunded i have no idea who these people or company is i just want them to stop billing me for a service or product i supposingly aodered.
Hi
Epocheu is the EU side of Epoch.com, which is based in the USA, they are a credit/debit card transaction provider to small retailers and internet subscription services.
I had a problem with them after making a purchase in a small independent toy shop, I paid £43.62 just before Christmas and the same left my account the month after, the shop looked into it and said they hadn't recieved a second payment and so gave me the details of Epoch.com, I tried to contact them with no luck and then a 3rd payment went out the month after.
I contacted my bank and they informed me it wasn't a Direct Debit, each time had been an independent request (as if I'd make a purchase), so I had to have my card block and have the bank send me a new one.
On investigation by the bank it seems that technical glitches some times means that Epoch record a purchase transaction as a subscription and so they take out a monthly or weekly payment by mistake, I am assured my money will be returned ...but I am still waiting.
i was charged 65$ against my will on my credit card, i called the stupid number and followed the instruction and they told me my "membership" was automatically renewed.
BUT! i never agreed to a "membership" i only took a 1 day "TRIAL" to see if i was interested.
As i wasnt interested i didnt went back on the website to renew.
But still ive been told my money was lost, this is illegal, its a scam.