Etisalat’s earns a 1.7-star rating from 402 reviews, showing that the majority of telecommunications service users are dissatisfied with connectivity and customer service.
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transfer internet
Dear Sir,
My ETISALAT Internet Account number is [protected].
I had given a transfer application on 4th OCT 2009 for my internet connection.
I had complined directly to Al Salam street Etisalat office 4 times for the above.
Since 4th Oct 2009, my internet connection is not yet transfer.
My home located at Al.MUROOR, behind the ABUDHABI CO-Operative Stores, ABUDHABI.
The Fiber Optical connection box is available inside my home. Please see the picture as I attached.
Around 49 days I lost my internet connection. After so many follow ups directly and over 101 phone, there is no response from ETISALAT.
As an expatriate living in UAE’s capital city, I am struggling for internet connection every day.
Please kindly response as soon as possible.
Thanking you,
Yours Sincerely,
K.Balasundaram
The complaint has been investigated and resolved to the customer’s satisfaction.
negative balance
I have been using the number [protected] for the last 10 years and I tour extensively across middle east and India.
This is a post paid connection having validity till 1st April 2011 and it had a balance of over AED 300/-
Recently I noticed that the balance has gone into the negative. Its currently indicating AED -561.15
I had spoken to the customer care (on 101) regarding this on 2 occasion (15th Nov 09)
I was told that it was a system error and the amount will be reversed within 24 hrs.
I have not subscribed to any add on service and request you to reverse the negative balance and credit my previous balance of AED 300/-
Rgds
Vinod Nair
The complaint has been investigated and resolved to the customer’s satisfaction.
internet not working since 7 days... and still nobody is there to listen
I am sorry to say but these people are nothing more than thief...
I logged request on 2- Oct-09 of my internet connection problem and they told me it will take 2 working days...and today (29-oct-09) still their 2 days are not over.
Inbetween i called several times their customer care and they used to say we have escalated ...i really dont understand their meaning of escalation...
My contact number is [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Same problem I have here! we don't have internet connection for 7 DAYS! I call 101 and report the problem last March 31, 2010 and the operator told me within 1-2 days. I made a follow-up call on April 2, 2010 and the operator told me to brought up the issue to the higher management. When this Indian internet-guy check the problem on internet connection (April 3, 2010) and promised me to come back tomorrow... but of course he did'nt. April 5, 2010 another Indian guy called me and check again the Internet connection and he told me its the Optic cable... and he told me "they" will fix it in 1-2 days! Today, Apri 6, 2010, I'm still waiting for their WEAK action!
Its a Sad HOLY WEEK for me and my wife here in Abu Dhabi... We missed chatting our 3 kids in the Philippines! - leebs
i share the same problem since these optic fibres were put i have problems with my phone. My ph is not working from past three days calling 101 has not helped. Today is 17/12/09 and i still do not have the land line problem sorted.
invoice - billing service
Dear ETISALAT
I have been a valued customer of Etisalat services, since I relocated to Dubai in July 2008. Since there was no connection to the villa to install a fixed line, I had no other option than to choose for the 3G Mobile connection.
For 13 months, I have never experienced any problems and I have paid monthly bills of 460 AED for your service in a timely manner. However in September 2009, I was suddenly disconnected with no notice. When I called up they said I had gone over our download limit which was 1000 AED. Since I am a working professional with no other internet connection available, I requested to be re-connected as soon as possible.
However two weeks later, I was disconnected yet again with no notice. At that point I was advised that my bill was 18100 AED, which was a complete shock to me. Immediately I disconnected the mobile sim card and took several actions via different channels to discover what the problem was. I was also further confirmed after 3 days of not using our 3G service at all, our bill was now 20829 AED. How come this amount could even go up if we had not used any internet services what so ever?
Visiting several of your customer service offices across Dubai, numerous telephone complaints and complaints by email, I received no further follow up on my complaint. After two weeks I was finally advised to complain by fax.
I can only expect a mistake must have occurred, because I can’t imagine or believe that my invoice can amount to 20829 AED. May I also point out that I have requested to secure my device at several occasions which was not possible apparently, so I can only assume a case of fraud here or illegal use from another 3rd party downloading on my behalf. Neither was I advised at any point during our conversation what your tariffs were. I can only refer back to my monthly history bills of over 1 year of 460 AED monthly and the confirmation of your customer services you could not possible go above the max download limit.
May I please urge you to take immediate action to investigate my complaint? In no circumstances am I prepared to pay this outrageous amount with no explanation on the downloads and having received no information from your part. I was disconnected with no notice at two occasions. I am terribly disappointed in the customer service and the handling of this complaint via all the different channels I have tried over the past weeks.
I hope you understand the severity of this case, and you are willing to take actions to come to a reasonable understanding and invoice amount to be paid, otherwise I will have no other options than to seek legal advice to formalize my complaint. Until further notice, my invoice will remain pending.
I am sure this must be a misunderstanding and we can sort this problem with a positive outcome in the next few days.
The complaint has been investigated and resolved to the customer’s satisfaction.
non installation of telephone & internet
I had applied for telelphone & internet connection on the 8th of September, 2009. I was told that they will install it within 3days to 1 week. But it has been almost 20 days and no sign nor call from any technician of Etisalat inspite of giving several reminders.
Please do the needful at the earliest or I will withdraw my application
Lourdes Francisco D'Costa
Mobile: [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Management
My acct #[protected]
Complain #[protected]
Please check on this issue ..
• I give you the request for Internet shifting on 5th July ..
• From your side I received the Message they will come on 12th and they will fix the Internet
• He fix the Internet and he told me with in 5 hrs Internet It will be work but Not working
• I keeping follow up with you customer service, they are advise me, from IT department they will received the call.. I am waiting for the call very long time but not yet came .
• And I received the Message 15th they will fix the internet i did not received any call from Etisalat
Till today, I keeping follow up with your customer care center, what is the use ? there is no action even then did take any action supervisor (very bad estisalat service )
ETISALAT is doing nothing nowdays.
I also experiencing the same like you. My Etisalat account no423365534
I had given Transfer application on 4th Oct 2009..still now no body cares.
I also made so many phone calls and direct vists to Etisalat customer service office in Al Salam Street..No Response...
I suggest ETISALT must learn good management skills.
I need ETISALT GENERAL manager's email ID., to compline the above.
Best Regards,
K.Balasundaram.
landline problems
Once the fibre optic cable is installed in my building, i am not able to use the land line 90% of the time. The voIP light goes on and off and i am not able to make or receive calls most of the time. If a call is getting connected also, it becomes silent after few minutes.
I had made around 10+ complaints in the last one and a half months on the same issue, every time, they close the case without any resolution. They tried to do some R&D (changing cable, changing handset, socket etc) on the issue, but the technitions are not able to identify the problem. I had called up the call centre (101) a lot of times, every time they assure some action, but the problem remains as such even now.
To my surprise, when i asked the call centre agent to allow me to speak to her supervisor, she said, the supervisor is not available! How can a call centre work without a supervisor? (I got this answer aroung 3pm (Dubai) on 27th September, i was talking to a an agent by the name Ms.Nazma). Also, they are not providing any escalation procedures, which makes us more uncomfortable, coz you dont have any other option. The latest complaint number is 4454625
After making these many complaints and numerous conversations with call centre agents, i lost faith and trying this as a last resort. Let GOD help me! If someone responds... [protected]@eim.ae
The complaint has been investigated and resolved to the customer’s satisfaction.
To those who got the fiber optics installed.
Did u find that the new transmission medium is much slower than the old land lines?!
i really faced the problem when connecting two pc's on the same router or even when playing a video on utube and browsing in the same time..it gets slower and slower !
So please if u faced the same, let me know !
my land line phone no. is [protected] .It is not working till the day yr people came and fixed the new system.Almost one week before. They told us after 15 minutes it will start working. Or we can call 101 .But 101 cant b called from mobile. please fix it as soon as possible. It never happened before.
i got fiber optics, and the land-line is really bad
quality is bad
i get disturbance while talking
there is no double - line service
sometimes i hear echo's and sometimes the other person receives echo's
if i talk, then the other person's sound mutes ( i tested this many times, and it happened)
for example, if loud music is being played on the other side, and if i blow air, then the loud music sound becomes muted
this is really bad, and i think the old system was way better.
Same problem with me
I open problems tickets and they close it without fixing the problem
My landline has been out of service for 5 weeks in the past 3 months.
They just dont care.
ramadan promotion scam?
I received a call- supposedly from etisalat-stating that I had won AED 500, 000 as part of the Etisalat Ramadan offer. For verification he provided me with a number asked me to match it with my SIM card number. Surprisingly the number matched and he asked me to provide my full name, fathers name, my nationality and location. He then asked to me any branch of dubai islamic branch with details of 3 SMS sent on my mobile and that I should immediately buy recharge cards worth AED 900 and take them to the dubai islamic bank for claiming the prize. I said it is not possible to do so now as I was far away in Jebel ali. He insisted that I do so or else the prize will be cancelled and hung up.
This is the story. I am unable to reach any Etisalat personnel directly hence I am writing to you for registering this complaint.
Sunder Ramachandran
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi my name is Tushar Joshi, I received call today morning congratulating me that you have win 200, 50, 000/- aed, for that their is procedure I have to buy 2500/ worth dhm balance top up card please check this number crime scenes are now conducting in UAE strange, they hold line for an hour and asking me to recharge so they will generate cheque details [protected] this is land line which is disconnected [protected] this is mobile same they were telling me that you collect your price money from Dubai Islamic Bank. Just be alert and safe .
you know what? it is confusing if you should believe or not. especially when money is involved. and the person you're talking to seems to know what he / she is saying. so please no calling anyone idiots here. be thankful you are not a victim.
The same happened to me in say 30 minutes ago. I got a call from [protected] saying I won half a million dirhams and even gave me the number at the back of my SIM. I called Etisalat and tried to report a possible scam. They were not even alarmed and transferred me to a mobile something department. I dont know what. i guess this doesn't matter to them as they dont have any fraud or scam prevention department. So to protect ourselves, let's just be careful.
You're all idiots to even listen to them. HA HA HA stupid people deserve to be scammed
What has been done then?
I received the same call from this number [protected] around 930 am, today using the same bank Dubai islamic bank clock tower branch and telling me to by some card worth 850, i had the feeling that this is a scam so i cut the conversation with the guy named Mustafa Mohammed claiming that he is from etisalat. i have now reported to etisalat about the call, but what has been done if this has been happening before.
i received a call from mobile no. [protected] at 1215 and saying that I won 200dhs. He is a pakistani and he said his name is mohammed mahindra. He is asking me which no. he can contact me. I told him I will call him back..so I checked on the net if theres such a promotion, but its not existing.
I almost fell for the Scam...thanks to this complaint I was able to cut the conversation short. Thank you to Mr.Ramachandran, I have saved some talk time. 500, 000AED was my prize money...Wo!
Tks-
Sivaa - [protected]
So Called Mr.Sharma -Customer Care Manager (Etisalat) [protected]
Same thing happen to me, but I didnt give any details. I have heard about this scams all along, surprisingly these Pakistanis & Indians are way too smart for the Local Authorities to handle, thats the reason may be its still pending investigation to put a stop for suchb frauds.
On 26/2/2010 I received a call from +[protected] around 9.30 in the morning stating that i have won 200, 000 dhirams cash prize from the etisalat for the DSF offer. He spoke in Hindi and i asked him to speak in English, which he denied. He then asked details about my Husband's pathaka number, his name etc.
Then he asked me to call him, i did and he gave a number for the reference and wanted me to collect the sum from Dubai Islamic bank. After that he wanted me to send my husband to shop for 100 *100 wasl cards and send its pin to him while i were in line. he repeated this around 15 times.
i denied and i cut the line.
Well, now i just want to file a complaint against this idiot, who deceives people. How can i do it? and why is this continuously been done? Why no action is been taken?
This is true, Even I too received calls from these frauds.I received call from these numbers [protected] & [protected]. When I said I would file a complaint there was no calls & there mobile's have been switched off. My humble request is trace these numbers & catch them.so that there won't be other victims.
RESPONSIBLE PERSON OF ETISALAT PLZ TAKE A LEGAL ACTION ON THESE FRAUDS.
I received a call from Pakistani fraud. He said I won 2 lakhs DHs.
and He ask my all the details address, name, fathers name, pobox & bank details.
And he told me to collect the amt. from the Bank. B4 processing a file he wants me
to get the recharge amt. of 500/600.
Again this idiot pakistani fraud told me to give the pin no. for system generation of my card.
He told me hurry we are closing the system, we need to discuss with the board members for ur winner.
And he recorded a etisalat voice message on his mobile, then he is silent at the moment while the recorded msg
is on.
OKEY I accepted for this. Then i had recharge my wasel charge online on my mobile itself.
Then he is asking the pin no. He told me it will not accept the computers generating code, need the pin no. for recharge...again I SAID i dont hv money. then he cut the phone.
REALLY THIS IS PAKISTANI FRAUD PEOPLE TO DO THIS TYPE OF FRAUD AND RUIN THE PEOPLE.
AGAIN MY ADVISE IS NOT TO GIVE ANY DETAILS TO ANYONE WHO U DON'T NO.
MOSTLY U WILL RECEIVE THIS TYPE OF CALLS FROM PAKISTANI FRAUD ONLY..
etisalat is stealing credit for iphone 3g
Etisalat is the most incompetent service provider i have ever encoutered. Those that are thinking of brinign their iphone 3g into dubai one word of advice. . . Don't.
I recently brought my phone in with me and got a prepaid card - i filled it with aed100 and within a day it was gone. I called the customer service desk (Who are useless btw) and was told to turn off all data receiving options - i explained i had done this. The person said "you may have not done it proberly mad'am" - i explained i am very knowledgeable when it comes to iphone as i jailbreak / fix / and restore them all the time. The iphone 3g does not have apn therefore you can't completely switch of the network, therefore that caused my credits to be depleted. . . Using it or not.
I filed several complaints to no avail - basically they don't care - they'll steal your money and you have no recourse in getting it back. If anyone is having the same problem please contact me as i'd like to file a official complaint to them about how horrid their service is and that they need to inform iphone 3g customers that they will be ripped off regardless.
If anyone from etisalat is reading this (Which i doubt since they're so useless) i hope you can get your act together and maybe refund some of the moeny you continue to steal from people. You are a worthless bunch and hopefully someone with way more money than me can sue you so you can start doing things right for a change.
A very pissed off etisalat ex - customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have very long and chronic repeated problem of stealing money direct and indirect by etisalate with complaining to all levels without any benefits for more than 4 years then I fed up I changed to du who proofed to be 10 time more thieves than etisalate and I have only to pray to Allah against them I have no other way
GUYS GUYS cool down . i had the same problem of credit gettign finished in secs. but after brainstorming alot on it . i came to a conclusion and it worked. simple steps:
go to GENERAL
then NETWORK
then CELLULAR DATA NETWORK
and in APN . write > iphone.com
Username > iphone.com
Password > iphone.com
it will conflict with etisalat proxy and ur automated gprs will get disabled ... save ur credits and enjoy ;)
Nouman
[protected]
i m pissed off too, got bill of 900dhs for 3g data, without asking customers how etisalat can provide(start)such facilities that cost us bomb? etisalat is big alibaba. its not fking 10, 20 or 30 i lost 900bucks! n hv hardly use the phone.
you guys r good in blocking the website, then y d fk u nt blocking such facilities which customer dont want, no cos tat will stop easy(stealing) income from poor customers right.
i lost over 70AED because of their highly POOR service heres what you do:
settings- General- Network- and be shoure to turn ON the data roaming. this way when u open safari or ur mail u wont be charged i had the same problem equally as pissed but with du.
remember TURN DATA ROAMING OFF!
I have iPhone 2G (the first one), and Etisalat Egypt, cause I'm living in Sharm. I have the same problem, also called to this [censor]ers, which is called etisalat customer ... i don't know what!? absolutely useless guys! Try to install iphonenodata.com, install from Cydia Edge Disabler, anyway it charges me everyday for 99pt for the thing which I don't need and don't want! Probably will switch to Mobinil!
You are all sucks.. If you upgrade the software of your iphone especially to the 3.x version, whenever you open internet it will connect automatically to the internet. why? coz this is the problem in apple itself and not the service provider..so if you don't want this to happen. dont upgrade the version okei, remain in 2.x version coz on that version you need to manually insert the apn settings..second options is to download the fake apn to www.unlockit.co.nz...kalas...!..
-etisalat technical support staff..
this is not new on this website but im also a victim. i just bought my new iphone 3gs and im using etisalat, i dunno how the hell that everytimme im tryin to make a call, its telling me that i dont have enought credit (which is not). i have to restart my phone and then again after 5 mins after the call its telling me the same thing. ive called etisalat customer service (which is a complete no use) they cant help me, they told me to go to the place where i bought my phone and get them fix it which is if theyr goin to put some brain on the matter, the problem is on their side. how can be the biggest mobile network provider in the UAE cant fix this problem. if any of you guys found out how to fix this, pls help...
Romer,
romers@emiratesnbd.com
http://www.iphonenodata.com/
just open this link from the web browser safari, then click on disable 3g/EDGE and i think everything will work fine and smoothly ! Best of luck !
i can totally sympathise with everyone on here. i have also lost uncountable amount on i dont know what. i have spoken to countless of etisalat representatives (who in my opinion are rather incompetent) who have advised me to turn off my 3G and then my GPRS. but after having do so, nothing happens, credit still gets charged for no apparent reason. Also, upon placing calls or sending messages, i get the automated message saying i havent any credit left when i do!
i know there's no way to get back the credit we all have already lost, but Etisalat couldnt possibly intend on continuously ripping us off blindly!
I have the same problem on my iPhone 3GS. A woman's voice says that I have insufficient funds but if I call 121 it tell me that I have Dhs 33.25. Why is one saying I have no money and the other saying that I do? If I reboot my phone it allows me to send one or two messages before I get the same message again...FRUSTRATING!
re: hello
Hello.
I would like to file a complain against our internet service provider Etisalat's Al-Shamil Wireless. Etisalat have upgraded its service to fiber optics recently and sent technicians to restore the new service at our home in Sharjah. Since then, service was intermittened i lodged a complain on there help line and they booked a technician for me. Next day technician visited but in his presence router should no issues so he left saying that if u face problem again report on our helpline. After half an hour i started facing the same problem again and called the help line i got to know that the technician who visited us closed the complain by putting remarks "Physical damage to router by the customer" I was shocked to hear that as the router is in perfect condition and shape, i told customer representative but he said that we can't help u in this because our technician has put such a remark and if we book a techician again for you, you will be charged 100 AED. I was like huh! He then suggested me to take tha router to the nearest Etisalat Office and they will see if there is any physical damage they will replace it as it is under warranty. My Husband took it to the office where the guy available told him that i don't handle this inventory knows this better and gave another complain number and asked to call on there helpline by giving the reference of the new complain number and available representative told me that its not our responsibility you damaged you purchase new one. What the hell is this! It's been a week and they are just mis guiding us. All the representative give new suggestion. Do they know how to tackle such kind of a problem?
Any concerned person read this complaint please help me. What should i do now?
The complaint has been investigated and resolved to the customer’s satisfaction.
Just suck it up... Etisalat doesn't care. They are the only ISP so you're going to have to take it or leave it... I would love to leave it... however what are the options? Comcast? Rogers? Vonage? Nope... nothing... they are run by the government and if you want things to change it's going to have to start there... no use getting pissed off over spilt milk - buy another router and deal with the incompetence like 1000's do a day. I wish I had better advice but knowing Etisalat they'll keep making you the culprit and blaming you for something that isn't your fault. good luck.
inaccurate billing
I subscribed to Etisalat Iphone 3G service using my existing number. They had 1 prepaid and 4 postpaid plans. I picked postpaid plan number 4, which includes 500 minutes talk time, 300 smses and 2GB of 3G internet usage for 500 AED/month. When my first bill arrived, I was shocked that I had to pay 1700 AED/month. I tried calling the 101 call centre at least 20 times (and if I am lucky enough, I'll get connected in 20 minutes! but that's a totally different subject!) only to be told that I have to go to the main branch to check on my bill! They can't fax or email it. I have to go there! Now that's world class service.
I went to Etisalat main branch and boy it was a nightmare! I picked up a queue number with 100 people ahead of me and after hours of waiting, I finally arrived at the billing rep. He was a friendly guy, and he dag into my bill to find out that I was still being charged for the normal data usage (not from the included 2GB data with the plan). Just because some dumb sales rep did not deactivate it! Well, now that the problem is known, let's solve it. But nooooo. I have to suffer. The guy told me to come the next day to check with customer service because he can't solve the billing problem. And so I did, again 50 people ahead of me. Total agony and waiting for 2 hours! I finally arrived to the customer service personnel. He confirmed what I was told the earlier day, but he can't help! I had to fill an account enquiry form and submit it. The form has to reference number or anything. I asked him, when should I call, he said, don't call because we won't pick up the phone! I admired his honesty though. He recommended that I visit them again in 7-10 days and go through all the agony again in order to check on the status because they will just ignore it otherwise! Again, I admired his honesty. I asked him, why can't the call centre help. He simply replied, because they are not competent and if they were to do what they are supposed to do, we won't see all the crowd in the main building! Quite intuitively, I recommended that he should inform his management. He said, they know and they don't do anything about it. Monopoly at its extreme!
The 10 days didn't past, but I thought I'd call the 101 call centre and try my luck. I was kept on hold for 20 minutes ONLY (lucky me!), then a guy answered me from the iphone service staff. I told him about the problem, and he told me to call 101 again and call billing department. I replied that I didn't want to wait for another 20 minutes. He said that he'll put me through, but hung up the line. I contacted 101 and chose billing, but I was put through this automated answering machine. Billing can't be done on the phone! I just hate Etisalat. Avoid it at any cost. The only alternative is Du, however, it is bad as well. But at least make Etisalat lose market share! Can't wait for a third operator to free us of both companies!
The complaint has been investigated and resolved to the customer’s satisfaction.
I feel for you - Etisalat (a government run entity in dubai) is a rip off - guess that's what you get for signing up to a company that doesn't really give a rats ###. You should get another phone - unsubscribe to the 3g as they think because you own it you can afford to get ripped up the ying yang for it... I am so frustrated with them. Been here a week and they've stolen over $200 on a prepaid card when they didn't even mention that even if all my data/internet/3g services are disabled they'll still pretend to have you connected to their imaginary network. Etisalat is a bunch of scammers and god forbid you say anything because you just might get thrown into jail for standing up for yourself. Down with Etisalat I say!
delay in transfer of wireless connection
Hi.
I am subscriber of wireless connection service of etisalat applied for a transfer of service to the next building on 29th of june 09, when i have applied in khaleej etisalat centre the representative of etisalat informed me that the transfer process will take onl 2 days, after doing followups on almost every day we have managed to escalate the case to the technical department, today on 15th of july we have a etisalat technician visited our apartment and informed me that the earlier connection was fiber optic and the existing building has copper port so it needs to change from the back end to copper, i am really disappointed and helpless when he informed me that i need to again wait for unending days to get it connected, with all due respect to etisalat as the only internet service provider in our location, we are really very disappointed with the services of etitsalt, my entire business in dependent on internet and i do not have a access since past almost 25 days, it was entirely a mistake of etisalat back end guys as we have already informed them while applying for the transfer that the connection is on fiber and the next building doesn't have a fiber, it has a copper port. I still hope that my connection would start asap as etisalat would not disappoint me and help me to solve my problems. Kindly do the needful on priority. Regards / sanjeev birari
Your reference number: f5833
My userid:rutujago
Mobile no:[protected]
- -
Sanjeev
The complaint has been investigated and resolved to the customer’s satisfaction.
iphone
Etisalat has done it again...
I was / am unfortunate enough to subscribe to their much heralded Iphone 3G launch and promptly picked up one unit from their HO. From the start itself I had a bad feeling as it took the skilled customercare staff 2 weeks to get my Internet up and running. Well then I thought that this was an initial hiccup. But Woe on me ... Moe was about to happen . One fine day my phone just stopped ringing, no sound at all, but i wasnt fazed, I did the following steps,
Checked whether my mute was on - It wasnt
Tried changing the ringtone - No luck
Reset all settings from the device itself - No luck
Connected to Itunes (8 version) on my laptop and restored all settings - No Luck
Also checked whether my firm ware was upto date and it was.
All this took only a day and the next day morning full of optimism and faith I called 101 (Etisalat Online number) and got connected to a smooth talking gentleman.
He asked me to repeat all what I have done previously and after a lot of convincing (he did not like the fact that I have done all trouble shooting without consulting customercare) he said he would send a mail to Apple wizards who sit in a faraway country (NY I think it was) and they would make my phone ring again. He took my E-Mail id also.
Nothing happened for the next 2 days and i was having to use eye relaxants often since i had to keep a keen eye on the phone to know whether somebody was calling me.
Then I call 101 again and this time it was a smart lady - she asked me all the same questions that the smooth talking gentle man asked and asked me for a complaint reference number . When I told her that i did not have it she tsk tsked but assured me that she is going to log a new complaint in the system and my mobile number would be the reference for me and I thanked her contritely and asked her when can it be resolved. I was given a leadtime of 1 day and i got off the phone .
Nothing happened for the next 3 days and by this time I was slowly going to pieces and with my wives urging, switched to my old (and trusted) Nokia .
The next day I call again (its been almost 6 days now) and now get another voice again which again took me through all the usual song and dance stuff and promised me to resolve the issue in 24 hrs time .
Waited for the next 4 days and called them again yesterday and got a caring chap online and after the usual questions (Can recite it in my sleep) he actually asked me to get in touch with the supervisor and tentatively put forward the fact known to me for the last 11 days that the device speaker must be the culprit and etisalat would have to replace the unit. However the Superviser would be notified of this and he would call me asap.
Its been 24 hrs since that I am waiting and my phone is silent...
I have a request nay advice to Etisalat, Worldclass service is not claimed, it is earned...
The complaint has been investigated and resolved to the customer’s satisfaction.
it is 1 AM in dubai and i couldnt sleep because this issue.
i have an Iphone 8 GB 3G, plan 4 for 2000 MB free, i was shoked that my data connection was disconnected on the 5th of june when i called 101 they said i have a bill of 1200 AED because of over use, i didnt want to make an issue out of it so i paid it... then i was told it will be getting reconnected in 1 hour... this is the third day i have just called 101 and they are telling me i have to pay 12000 AED, twelve thousand yes.
they say i used 6 GB in 5 days can any one tell me if that is possiable?
i am going tomorrow to etisalat if my issue is not sloved i am really going to court
look at other peoples complains you will feel your complain is simple:)
internet barrier
I am User of Etisalat Al Shamil. Since 20 days my router is restarting itself automatically. I have informed to etisalat technical department as well as my aztech router customer care center. But still I am suffering from this problem. I dont know what to do to get the remedy.
extra charges
i have extra charges an my visa card on january for 3600.48 fill on visa card nombert [protected] for etisalat-e- shop an betmax voipon eur i dont know me never by nhothing for thes shops please i want to know why an how charge an cell phono [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
mohamed jesmin. m j at the moment i am in srilanka. unfochantly i forgot to renew my wasal card [protected]. thear is credit mach more. pleas can you renew from my same card credit balance. thanks
www.freecall.com is a cheat.
Do not use this voip, Customer care is not available. I know at least 10 people suffering from this site.
All what we did is, we charged our voip account with 15 Euro, All of a sudden our account stops functioning.
When dial a number it give an error message : unknown error, and account is deactivated.
All of us lost the credit. when call or sent the email to customer care, there is no response.
It one of big cheat I have seen on the internet.
I this is the online nettelephone company.
www.freecall.com
askthem who has recharged from your card. May be they can provide the details of the user id & calls from where u can traceout the culprit
rgds,
Kannan
anonumous calls from isd code +92
Dear Sir, My name is Gopa Dutta. I use the mobile number [protected] which is in the name of my husband, Mr. Kishan Dutta. I have been receiving calls from unknown numbers with ISD code +92 which is for Pakistan. These calls are from different numbers with the same ISD code +92. My husband uses mobile no: [protected]. Even he has received such calls on...
Read full review of Etisalat and 120 commentsextra billing
Dear Sir/Madam,
I'd like to bring to your attention that I'm having the worst experience with your company.
the issue started when I had bought blackberry with unlimited local data plan and limited calls for 500 aed on the 10th of jan 2009 but I'm realy shocked when I'm recieving the bill for the amount of 3600 aed for the month of jan and 11800 aed till the last hour and today's date is 2nd of feb only.
and please be informed that I had posted three complaints on your website but withuot response and one complaint on 101 and the same (no response), and the problem is my account setting in etisalat is wrong because it suppose to be under the categoary of blackberry monthly plan not 3g pay as you go.
so I'd decided to publish this issue through the local news papers then I'll file a case against etisalat for frauding.
thank you
Dr. Bakir Y. Dawood
[protected]
Dubai- U.A.E
The complaint has been investigated and resolved to the customer’s satisfaction.
is to complain that i subscribed for Etisalt One month on you and One month on Etisalt promotion in january. But this is annoying that i still not receive any discount by Etisalat.
I am not happy with this kind of service where customer care is not also resolving my issue. Please do needful for best customer's satisfaction.
More over the sakes agent is not also giving any satisfactory response to the matter. I need it to resolve immediately. OR i have to quiet the service.
Regards
Hope you will solve my problem. Please find the attachment of my bill and the other details regards to my complain. I appreciate if you solve this issue as soon as possible.
Thanks & Regards
I received a call- supposedly from etisalat-stating that I had won AED 500, 000 as part of the Etisalat offer. For verification he provided me with a number asked me to match it with my SIM card number. Surprisingly its match with my number at the back of my sim card., I just want to know if its true ?this is the caller number...[protected]
Im using a etisalat prepaid data connection.The data amount they show as the existent data balance is very lower than my usage data amount.they are cunningly do this.I'm really desapoint about etisalat service and their customer service is also useless.I do not recomand anyone to use etisalat connection.
My mobile #[protected], The below mention link deduct credit form my mobile balance kindly stop this. So please stop these cutting immediatially.
http:/helm.tekmob.com/pim/etislatsubscriptionpringtones?sub=835643285
Saadat H.
As i am using etisalat line but unable to use mobile internet in my karbonn a111 android mobile phone,
I tried to resolve the problem with the etisalat customer service but no use,
So please provide a good solution for me, so that i can use mobile internet.
Sir, this is my number. [protected].The above said link every friday in between 1 am and 3.30AM they are cutting 10 dhs. So please stop these cutting immediately.
Dear,
Please note that this number [protected] has been calling me and asking for my Bank details. He claim's that I have won 500, 000 Dirhams.
Regards,
Naouf
My number [protected], please stop these service from my phone I don't need it any more. You are charging me for nothing.
Received scam call from # [protected] and using Etisalat name and spoiling Etisalat reputation please take serious action against this account owner.
I received a call from someone claiming to be from Etisalat (+[protected])
The caller told me that I had just won the lottery and to call him back.
I called back and he said that I had to confirm a certain number is in my simm card. Of course I did not...
no dial tone
Dear etisalat
Last couple of days I am complaining through 101 but no rectification done so far. Please attend immediately to rectify the same
Dear Sir,
The case has been long prolonging Land line NDT, due to Main Cable one year. Line man says also main cable damage, I regret to inform you that I have not get any positive response DE SDO and Line man yet? The case still pending and no result from your side.
more time complain 1218 and talk to your representative but delay resolve my complain and again new complain registrar to 1218 but but no resolve my complain
I am sure and hopeful that your prompt action make it urgent basis.
Thanks and kind regards.
Muhammad asif Sheikh.
Cel: [protected]
[protected]
[protected]
very rude and irresponsible behavior of customer service!
Dear Respected H.E. Mohammad Khalfan Al Qamzi,
(UAE Minister of Economy H.E. Mohammad Khalfan Al Qamzi,
Chief Executive Officer of Etisalat)
I am very sorry to inform YOU that I have decided to formally file a complaint against a certain “Khalid”, one of your employee/staff at the Mall of Emirates, working in Virgin shop – section Cellucom an Etisalat service handling section with regards to the severe and worst experience I have ever had in my 25 years in UAE.
To wit, that today (18th of October 2008), in the morning when I go to buy a BlackBerry Bold mobile from Emirates Mall – Virgin – Cellucom, then I ask the new BlackBerry Bold mobile he said to me we cannot give the mobile with out SUBSCRIPTION, immediately I said to him (Khalid-Etisalat technician) I already subscribed (for your refernce-[protected]) Unlimited Global connection, but again he said to me they need to presubscribed the connection, immediately I call Etisalat and our IT department the same they said to me no need any subscription because I have already subscripted blackberry service.
What concerns me is Khalid’s unwilling to give assistance to me as I requested. On the contrary, he rudely and arrogantly insisting my requested item that is New Blackberry Bold Mobile.
It means he don’t know how to deal with the customers and I said to him I need to talk with your Supervisor and am waiting there 20minutes after that the supervisor come and he talk with me rude words and unrelieved character with me at all.
Thanks & Regards
--------------------------------------------------
Bassam Al Nasouri
Labour Relations, Accommodations & HSE Manager
HR Department
Middle East, Qatar
Depa
Dubai, UAE
Office : [protected] / [protected]
Fax : [protected] / [protected]
Mob :[protected] / [protected]
Email: bassam.[protected]@depa.com
www.depa.jobs
In Al Ain, Abu Dhabi, near Old LuLu Supermarket near Al Bakal grocery and the vicinity are enjoying free internetwireless connection. They can catch up without subscribing or paying monthly dues. So it is really unfair to those people who are honestly subscribing. kindly check about it.
Thanks you.
Dear Sir/Madam,
I am so frustrated with the way you dealing with my complaint.
On 17/10/08, at 10:15 AM, I contacted your customer services to ask for tariff for calling abroad (UK and Egypt). After a lengthy discussion, I was advised that favourite country plan is not the best option for me, and I better use the off peak options where calls to Egypt is 1.42 AED/min and less for UK. Hence I asked the lady to cancel the “favourite country plan” option. She said it will take 24 hours to cancel. Same day, I topped up my account for 25 AED.
On 18/10/08 at 14:15 hrs (24 hrs after cancelling the favourite country plan), I made a call to Egypt. Call duration was 05:56 min. Then I checked my balance and it was around 11 AED!
I was surprised on the cost I paid for < 6 min. call on “off peak time”, so I contacted the customer immediately (14:30 hrs on 18/10/08) services to enquire why I paid too much for the call. No answer was given, but the chap who answered my call said that my “favourite country plan” still there! I asked him to cancel it AGAIN, and he said yet again it will take 24 hrs to cancel! Also, I logged a complaint for the extra charges that I paid as a result of not cancelling the plan.
He advised me to contact the customer services after 48 hours to get an answer for my complaint.
So, I called yesterday 21/10/08 around 4 PM to see the outcome of my complaint. To my surprise, the “Favourite country plan” still not cancelled.
Do you think this is the kind of customer service you would like to have in your company? There is no information provided either with the sim card or on your website on the phone charges for international calls. Also, the only way to cancel a service is to do it via your inefficient customer service department.
Why should I pay extra for the incompetency of your staff? Why there is no information of the charges provided with the sim card or on your website?
I look forward to hearing from you.
Regards,
Dr. E E Aly
[protected]
non availability of connection
I am a new subscriber of AL Shamil Network. I applied on 3rd Sept 20o8 and on 4th or 5th I got a call saying that the technician would be visiting me. The technician came on 6th and installed te modem and the network was available till Sunday the next day till 11 am after which it dissapeared.
They have a customer care no 101 which is of no use to the customers because they are unable to solve anything. Their system shows that the tecnician has been handed the modem and is not updated. They say my account is not activated.
Etisalat as someone had complained has a monoply and one has no choice but to wait.
I booked for a Al shamil Connection on 25th October . They told me you will get the connection in two days . Inspite of numerous calls to 101 there seems to be no light at the end of the tunnel. Customer service agent at the call centre keeps telling that my complaint is forwarded to the service department who is looking into the matter where there is no socket available in the area -Sharjah -Buaahira Corniche, but till now no further developments. Is there lot of people like me? Or is it just my bad luck . I have asked for wireless modem 256 kbs connection . Can i change my plan to any other so that i get connection faster. Pls help
I live in a flat sharing with another family. I applied for Internet connection and after around 10 days the technician visited my house. He checked the premises and told that some kind of socket is not avialable. He told me to arrange the socket and left. On contacting the Watchman I learnt that it is not possible. I contacted at 101 and came to know that nothing can be done without the socket getting installed. I do not know where to go now.
Yea your absolutely rite.. mine was the same procedure, the net was there for a day and now there is either no connectivity or limited connection. i called 101 and they said me to wait for 2 days and the problem would be solved. but no action has been taken.. and today none of them is picking up the phone..
keep waiting..
no internet connection
from the 18 of may 2008 until now my internt is down this happend for me almost every month and yet i still pay them,
now this issue continued i dont know what to do plus they are the only internet provieder in the country, i called so many times and every time they say they will send some one to fix the problem, i pay 1oo$ us every month for 2mb ya i know its too much but its the only way i can get internet if there was another company this would not happend to me and to other customers .
dear sir,
i have etislat braodband connection, and i faced problem since january. there is teraffic problem. after 7pm internet speed is so much slow, , ma account no is [protected]
dear sir,
i have a alshamil internet connection in my room.but from two months i've faced some difficulties my net.i neeed chang my net password .plz help me .
respected sir,
i have 1mb wireless internet connection.but from 2 monhs i've faced soms difficulties in my broadband cpnnection.it was suddenly disconnected from service, a lot of times in a day.i was informed to 101 by the asst..my complaint no;5308757.but nobody can come to repair it.kindly help me .
Hi! our internet connection was cut for almost one week for the reason that my boss didn't pay it because he was in vacation, but after he came back from vacation he paid it, but after that there is no connection at all, if you connect, it show that 100.mbps, but if you open the connection the value of sent is only 75 or morethan, the recive value is less than 100. please can you tell me what to do this?
we are looking for your best advises,
thanks and have anice day,
Abu
i have given a form for upgrading the present connection(limited) to the unlimited 2 weeks back.i have called at etisalat 8-10 times but no response .they keep on saying that its in progress or sometimes they say that i hav not applied yet.pls help me...
respected sir,
i am suhel rajpurkar, last sat. i am purches one al shamil connection but this connection not working plz come and repair my connection i request you,
thak you
dear sir
the router which i get name thomson its working only in one room and the other rooms the signale not coming at all so what the solution to conncet the me in the all of the flat
my regards
mohammed alqusairy
user name : qusairy1
note iam using the wirless conecction
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Etisalat emailscare@etisalat.ae100%Confidence score: 100%Support
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Etisalat addressSheikh Rashid Bin Saeed Al Maktoum Street, Abu Dhabi, 3838, United Arab Emirates
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Yes completely agree with You as I have lost almost sixty days like this and in many things they misguide the ordinary peoples.