Etisalat’s earns a 1.7-star rating from 402 reviews, showing that the majority of telecommunications service users are dissatisfied with connectivity and customer service.
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over-charging
Guys,
Be careful with your Al Shamil & E-life internet bills.
Etisalat has billed all the customers with 349 AED One time installation charges + 30 AED as Service Rental charges.
I have recieved these charges on 2 of my internet connections - One current and One Cancelled account, which is so funny.
It sucks big time.. ETISALAT SUCKS.. They are cheating people left and right.. Someone please advise if we can take some actions against them..
unknown calls
Dear Sir/Madam
My name is Navjit Kaur from alain, Uae. I use the number [protected]. I have been receiving calls from unknown numbers and not just one time in a day but 2 to 3 times one after the other from the same number, when the call is answered theres no reply, if the person is threatened to be reported the person hangs up on me. I have received calls from the code +716 and also a local number. And all the 3- 4 times the person tends to hang up on me. Please look into the matter or else I will have to report the number to the police.
Thankyou so much
Navjit Kaur
The complaint has been investigated and resolved to the customer’s satisfaction.
fake calls
Dear sir /madam,
i would like to give ur attention on those people who are fooling the people on the phone by the name of etisalat . even today in the morning i recieved many calls from a person he said taht he is froem etisalat n u have won the price of 2 hundred thousand dhms then he said that u will recieve a message from etisalat n after that i really recieved a message from etisalat that dear customer you have won the price of 2 hundred thousand dhms kindly take a quick action bcz these pepole missusing the name of etisalat . if u will take a fast action it will gud for u even most of my frndz recieved this kinf of fake etisalat calls. these are the numbers below of those persons
[protected]
[protected]
best regards,
Sana Qamar
The complaint has been investigated and resolved to the customer’s satisfaction.
I and so many of my colleques recivieving fake calls from #[protected], saying he is calling from etisalat and i have won 100 million US $, i want to register a complaint against this number and caller to track him down and should be punish for cheating.
i got a call today from [protected] mentioning the prize money I had won. He also mentioned the 88971 number on the back of every etisalat sim here..
I recieved the same call today from [protected]. It would be really nice if Etisalat takes an action or find a solution to this.
new internet connection
I have applied for an internet connection around three and a half weeks ago.So far i didn't get the connection.The customer care executives advised me to change my password and username.The request for the same has not been processed yet.Every time they are telling that they are forwarding a mail to the technical team.I have visited the office 4 days consecutively and made complaints over the telephone many times.Still the issue is not resolved.
The complaint has been investigated and resolved to the customer’s satisfaction.
yhgfb
not answering the customer care at all
This is with reference to the news "Etisalat Customer Care Centre achieves ISO 27001:2005 Certificate".
I was trying to contact Etisalat Customer care number 101 for the last 48 Hours continuosly, to report the faults to my E-vision account. Untill now nobody has answered the phone and still continuing the fault.
I am just wondering that on what basis this customer care got ISO certification.
As there is no other contact number for customer service, I have to go to Etisalat office to report the fault.
Unfortunatly there is no complait box in Etisalat Website.
Thanks
Shebi
[protected]
# up
### up provider! charging for nothing, sucking all balance without any did conversation at all?! ### etisalat!
u did it many time, i don't have any patient! this time really ### UP! Charging 100 drhm only for nothing?! etisalat are BIG THIEF! THIEF! i really hate etisalat!
ya..ya..ya... whatever! I don't care! At least i'm better than u whos posted her dumb complaint story bla bla blank... hahahaaa
and don't forget, to go and burry your self near my lovly husband's mother grave and ask her Did i ever been kiss her with my mouth after i posted my complaint above, Okey?! chao!
NO! I'm KISS UR MOTHER WITH MY ASK! GO TO THE HELL!
DON'T EVER YOU TOUCH MY FAM AGAIN, IF U WON'T ME TO GIVE MY BEST WORD!
Is this in English? ... hahaha
Etsislat company is money stealers for sure. they dont have any compititors. so we dont have any options ...
They are providing nothing actully speacilly in the feild of INTERNET .. Belive me people when i ever call the stupid E-support through my phon on 101... i swear it takes like 15 mints unitl they respond(At Least) like they dont have only one guy online .. and they always just refreshing your account what ever the problem is ... its really not just wasting money only .. its wasting time.. and when they found that my transfer rate is just 3 or 4 kb when it must be 35 they said that Etisalat workers will solve for me but dont forget that you gona pay 100 Dh ! For God Love people im not Bill Gates zzz
internship
I applied for summer internship & I should take an online test now, the test is so easy but I can't take it because the website is terribly slow, the exam is timed & it takes 10 minutes to switch from question to question due to the terribly slow connection so I can't take the test, i have 11 minutes left now out of the 45 minutes & I've only seen 2 questions & the 3rd question can't be loaded.
I really wanted this internship but due to the terrible site, I don't think anyone will be able to finish the test.
shifting!
why etisalat services sucks?
i applied for shifting(moving to a new flat that has ETISALAT LINES) and now its already 3 moths nothing happens? i always call 101 but all representatives are almost have the same advice. "they will the best thing" because i always asked
what do you think of your services?
whats the plan of etisalat for my application?
why no one is calling me just to inform what happen?
if you were ion my place/situation what will you do?
are you satisfy?
thats all i can say when im calling 101 waiting for 30mins after they answer. im tired of getting mad. i dont have the choice just to relax and wait
and they waste my time waiting and going to their main office.but still nothing is happens.
currently we have optic fiber and working fine all they to do is to activate the second port of their optic fiber thats was installed in our flat. (second port for my own router to connect). actually their technician will not do some work for this router shiftng because i already do their work, im the one who install the lan cables (they advice me to buy because they dont provide it)and configure my router. so what fee for shifting 200 drhms? but im tired to argue about that money so i paid already in advance but noting happens i have to wait 2 more months.
i heard a lot of cases like mine.but they they dont had a time to complaint like what im doing now. and also it is useless because this is not their country. but for me i still hope that ETISALAT WILL DO ACTIONS INT THEIR SERVICES BECAUSE WE ARE WORKING HARD JUST TO PAY THEM. WHAT THEY ARE DOING IS ALMOST STEALING. BECAUSE WE ARE PAYING BUT WHAT THEY ARE DOING? NOTHING? THEY JUST THINK NOTHING WILL HAPPEN WE ARE THE ONLY PROVIDER HERE IN DUBAI>>>>>...
Dear I am also facing the same problem and these people are real robbers
sick service
I have the worst situation no one could have last night was my last annual renewal date for Etisalat
few days back i received lots of SMS from Etisalat to load 50 Dirhams cards and it will be automatically deducted from my account . so i did that
after 12 AM around 1 o clock I got a serious low blood sugar because at that time I came back from a long walk so I was alone in the room and was trying to call my friend and I could barely walk 2 steps I tried lots of calls to my friends all of them but I was not able to make any call because my account was blocked because the renewal charges was not automatically deducted, I called help line some arabic guy was reading some lines again and again I was telling my complaint and he was reading his lines again and again,
then i tried a lotttttttttttttttttt to renew on 122 so i was able to renew around 1:30 in the night and I called my friend to bring something to me to eat, I was almost going to die because of Etisalat
...
The complaint has been investigated and resolved to the customer’s satisfaction.
etisalat are the worst ever
subject??? all related
Hi,
I know, there's no point in complaining against this company...i would..say this is most unprofessional and stupid company i came across in my whole life.
'Customer Service' sucks, 'Technical Service' sucks, 'internet speed' sucks, 'Billing System' sucks...the list goes on...
I finally got e-vision installed ..which i applied 3 months back...and continuous follow-up!And now it's 48 hrs, the channels are not activated yet...called 101, i was told...'Sir, we haven't charged you yet...so you need to wait...'..what I understood the technician never reported back to the office..about the installation been completed ?...48 hrs...mmmmmmm
Secondly, the internet speed(al-Shamil) is so so so slow(i feel slower then dial-up..he he )...called 101, solution given 'Sir, you can upgrade...'
As somebody else mentioned...101 is helpful...but totally helpless...
what else can be done...just live with it...
my sim card etisalad. when i make recharge that next day if i cheak my balance this one showing -2.75. but me calling at one or two time to local only.recharge 25 aed also 50 aed also why what is the reason?
refund of roaming deposit
Etisalat is not refunding my roaming deposit even after 9 months of GSM phone line cancellation. The cusotmer care of Etisalat says that they have forwarded the case to the accounts department and no one replies any things just a mail we have receieved your e-mail and will get back to you at the earliest. This has been happening for the past NINE months.
Mobily is not Good why? they selling defective Product and not Refund in my case i buy wimax i found defective and not working but they willnot refund its hard i buy that 530 Sar. but unfortunately no Refund also the costumer Service and Technical tehy know only a very basic knowledge and not friendly. stupid mobily. and when problem occur your mobile phone was block in order you cannot call to costumer services.
internet
Etisalat have upgraded our building 3 months ago to fibre optic cables stating it would provide a better service. Instead for some unknown reason fried our modem (it was bought from etisalat). so we called them up to say it is not working. this month i have got a bill for a new modem and the visit. It was their fault in the first place to provide a service the crashes their own modem. why should i have to pay for something i didnt want. it was working fine before they came along, and now our internet keeps cutting out and running at about 1/2 capacity.
unhappy customer. do i have a choice to go to another provider? i would really like to switch to Du.
The complaint has been investigated and resolved to the customer’s satisfaction.
Etisalat,
They say they are here to provide a service for all, what a joke!
I have had poor service for the past 2 weeks and considering we are a business it has effected my work BIG TIME.
They always say a tech is coming yet they have no direct communication with them.
Guess what a tech came but the problem happened again ... What a surprise
I have spent hours and hours on the phone and at one time 48min just to get an answer that did not even help ... very frustrating
I think they really have no idea what Customer Service is.
If i had a choice to go elsewhere i would but they don't even have other Companies that you can move to ... NO WIN SITUATION
If you have a problem ... good luck i had the worst experience with them
And the amount they charge compared to UK charges is the biggest JOKE of all !
last nine days my internet not working.i contact daily customer care no body came the attempt the fault
My Account No -[protected]
My name - Vasudevan Satheesh
Please solve this problems immediately
Thank you
by
Satheesh
Hello,
M
How are you doing? Hope you are alright.
Last week, I bought Many items.
it is very cheap and I get it in 5 days. The quality is very good.
The site also sell Sneakers, handbag, purse, jeans, sunglass, hat and so on.
I never forget to share good things with friends.
So, if you are interested in it, you can have a look.
I think you will get some surprise.
This is their : www.newgoing.com
l]
poor service and techinicians
Dear ALL,
Really I am desperated about this type of a service from a well famoused company, especially from a country where the service is the motto of national slogan - ETISALAT- UAE - . Its the leader in telecommunication industry in this country having wide net work and 'claiming' having good /satisfied customer service also. But just see my problem, My name is NAHAS and my contact no. [protected], I am an account holder of Al Shamil internet connection and in every month I have to pay if I used or not also. When I have shifted my flat to some other location, I have applied to the Ajman ETISALAT office for the trnsfer/shifting of my line on 10/03/2010.
On 14/03/2010 I got a call from a person who introduced me as technician from ETISALAT, asked whether am available in flat or not. I said to him that I am not in my room, nobody is in my room inbetween 7.30 am to 3.00 pm, later you may come. He said that he will call me back, but no response from there side. I have waited 3- 4 days . They forgot my requirement. Later, on 17/03/2010 I made a complaint by their local complaint no. 101, they have replied that some one should contact me. But tobe frank, nothing happend / nobody has contacted me. The benefit is I am waiting for their call and am forced to pay for this period also, for this 10 days that I have not used.
So my question is who is responsible for this poor service ?
Why should I pay for this un used time ?
How can they say its a good service oriented company ?
The complaint has been investigated and resolved to the customer’s satisfaction.
I am facing the same problem, no connection since 15 days, more then 100 calls to 101, more then 5 visit to Etisalat, Khaleej Centre office, but its of no use.. Very poor service..
waiting for installation
This is complaint i tried to send it to etisalat e-vison but there server rejected because it was full. I applied for the E-vision
on 16/09/09 and today its 12th feb 2010 and i am still waiting. I been promised several times but installation didn't happened. I have my proofs if someone wants to see it.
To whom it may Concern (if someone concern)
I would like to know that is there is anyone who cares about customers…….. it is hard to believe that I have applied for E-Vision on 16/09/2009, 28/12/2009 and 08/02/2010 but still it did not happen. During this time I made several calls to your department which you have named ‘Customer Service’ but nobody helped, I must say they are helpful but helpless.
1. 16.09.2009 I went to Manar Mall Ras Al Khaimah to apply for E-Vision. They promised that I would be happen within 2 weeks……but nobody bother to call to let me know about the progress of my application. Then 25.12.09 I had a call from Etisalat saying that I have to go to Sharjah to collect my cheque which I had requested it APPERENTLY. So I went there but the person from whom I had to collect the cheque wasn’t there. Then I been told to go to another place to collect a cheque which I did.
2. 28.12.2009 I met Yousef Al Badaani (Excellent Guy) who ensured me that It would not happen again so I applied for E-Vision AGAIN. Then three times I received a call from Etisalat to confirm my address ( Why they called me several times I don’t know).
3. 07.02.2010 I went to Etisalat Ras Al Khaimah to pay the bill where I have been told that account has been cancelled and i have to apply it again. So I did. A sales women told me to pay 353 dirham’s but i insisted that I should pay 759 but she said no. Anyway i paid 360 dirham. Then in the afternoon I called Yousaf Al Badaani in Sharjah to make sure that everything is ok but he told me that i need to pay total 659 dirham’s ( you see how competent your sales team is). Any way I paid the remaining balance.
4. 08.02.2010 I went to Etisalat main office again to get update (As if I have got nothing better to do ).They promised me that it would be done today or tomorrow Insha Allah. (But NO JOY).
5. 10.02.2010 Once more i went to Etisalat with a good fate. A member of etisalat sales team called your installation supervisor and he promised that it would be done today but i am very sorry to say that it did not happened again and you company has once again let me down again. Just to let you know that i didn’t go to work today AGAIN.
Is there is any solution for me?
E-vision Account No’s followed by the new one: [protected], [protected], [protected]
Don't have a concept of team work.
The complaint has been investigated and resolved to the customer’s satisfaction.
Applied to Etisalat E-vision a month ago... called 3 times to follow up ... emailed them ... nothing!
Way to go :)
To whom it may Concern
I applied Evision last june 03 2010 and after two days i rcieved a call from etisalat confirming my credit card number...unfortunately after that no one call me to install or connect evision after they swiped my card. i called them several times and they will reply the same, I WILL FORWARD THIS COMPLAIN AND THEY WILL CALL YOU...goodluck !until now IM HOPELESS!
waiting for installation...
land line is not working
Dear Sir I am living in AL Ain . My land line is not working. My land line no [protected] Once the fibre optic cable is installed in my building, From Last week I am not able to use the land line . The voIP light goes on and off and I am not able to make or receive calls . I request you to check and send your service person to look this matter. thanks with regards V.Radhakrishan [protected]
Read full review of Etisalat and 4 commentsal - shamil
my internet is working too slow since it is 1 mbps it should be fast. this is since 2 days.
my username is WAFIGRC
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Admin,
Pls advise whether it is legal to block website www.ganjawars.com
If yes, can Etislata block it here in UAE. This is a browser game that is based on gamers invest a lot of money in it and when they want to exit, they are not allowed to do it easily by admin. This is privately owned game. Can Etisalat take any action on it?
Dear All,
I used to work before in etisalat contact center (internet section), I am not here to defend etisalat, but I will try to give you some general tips and also to answer questions in order to make things better and more clear .I will do my best to reply to each one .
Ali...
--------------
Dear Sir
1. Call etisalat to get the proxy and dns settings.
2. Clear cookies and files saved in your browser
Tools-->internet options-->general tab.
internet not owrking properly
Dear Sir,
Etisalat,
I have a shamil connection, Past almost one month i am having problem with the net...like suddenly the connection cutss of and show the site is not openning error.I have to always restart the modem then it works and have the same problem after it.I heard of the obtics connections the problem is happening can you please inform me what is the exact source of the problem.
Rectify the issue please...can work properly with this issue.
Regards,
Asrar
Example: ( Internet Explorer cannot display the webpage
What you can try:
Diagnose Connection Problems
More information
)
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Ali
Can you please mention how to use static ip with FTTH. I mean if I do ipconfig/all in command promt then two sets of configs(ip address, default gateway, subnet mask, DNS e.t.c) show up. Maybe one is for GPON and the other on is for router. But the problem is that none of these configs work when I try to put in TCP/IP setting box.
Note that I have set uo static IP in my old adsl setup, but the same method doesnt seem to work with GPON.
Dear All,
I used to work before in etisalat contact center (internet section), I am not here to defend etisalat, but I will try to give you some general tips and also to answer questions in order to make things better and more clear .I will do my best to reply to each one .
Ali...
Dear Sir,
1.check your router/modem LED's(lights)
A.DSL light should be stable, if blinking or off try to restart if it still the same call etisalat(in case you have FTTH or Gpon the dsl will be off so only check the internet light)
B. Internet light should be green or blue(according to the device you are using ).
if yes move to next step if red or off call etisalat.
2.Try to use static ip and dns to make yr connection more stable.
3.check your browser settings( PROXY) internet explorer -->tools-->internet options-->connections-->lan settings-->proxy third check box, if its there remove it, if it is empty try to use this proxy
proxy1.emirates.net.ae.
4.clear the files and cookies saved in your browser
tools-->internet options-->general tab.
delayed work for about two months
To,
Etisalat management,
Dubai, U.A.E.
Dear,
Kindly note that i have requested Etisalat Al Shamil connection to be transferrd to new location in Dubai on 19 Nov, 2009 and till date 06.01.10 it has not been worked upon.I had been reminding the customer service for etisalat to work upon my request but all in vain.
Also i wished to submit a complaint against the same but etisalat website does not have anything for it.
Kindly if possible please revert back and solve it immediately.
Sincerley,
Samreen.
[protected]@hotmail.co.uk
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
incoming calls not working
I lost my sim card and got a replacement sim card,
From that date i am unable to receive incoming calls.
This is almost a month and still did not rectified after making numerous complaints with the etisalat.
When ever i call to the customer care, they says we are trying to call your no. . . Hilarious, even though i gave another contact no of du.
How can i resolve this problem is there any telecoms regulatory authorities to take care of customer grievances.
The complaint has been investigated and resolved to the customer’s satisfaction.
I used to have a virgin sim card. But I changed my service provider to Etisalat. After the date I changed my sim to Etisalat I am having problems receiving calls from Du and Virgin sim cards. Sofar no solution from technical support team
extra charges theft
I am very shocked and dissapointed in how low can the etisalat service level go!
I was checking my credit and i wz shocked to find it
Dhs 551. 5, turns out that i have been charged 3 times for my blackberry fees. . And when i called customer service they said it's a mistake from the computer and then they told me they have no idea when can it get fixed! That it's a common case and lots of people are facing it! And that if i want to use my phone i have to buy credit for more than that! So that i would pay for the computer mistake then one day when they solve the problem they will pay me back. . . Yeah right! So in order to use my phone i have to give them that huge amount of money that is already a computer mistake or else i have to wait indefinitly till they finally find a solution! What kind of customer service is that? And above all what kind of mobile services company does that! I'm grateful i'm prepaid otherwise i cant imagine what kind of fake bills they would have been giving me. This is unacceptable. . . This is a theft!
The complaint has been investigated and resolved to the customer’s satisfaction.
Etisalat Reviews 0
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Overview of Etisalat complaint handling
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Etisalat Contacts
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Etisalat phone numbers+971 2628 3333+971 2628 3333Click up if you have successfully reached Etisalat by calling +971 2628 3333 phone number 210 210 users reported that they have successfully reached Etisalat by calling +971 2628 3333 phone number Click down if you have unsuccessfully reached Etisalat by calling +971 2628 3333 phone number 106 106 users reported that they have UNsuccessfully reached Etisalat by calling +971 2628 3333 phone number
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Etisalat emailscare@etisalat.ae100%Confidence score: 100%Support
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Etisalat addressSheikh Rashid Bin Saeed Al Maktoum Street, Abu Dhabi, 3838, United Arab Emirates
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Etisalat social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 14, 2024 - View all Etisalat contacts
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Be careful with your Al Shamil & E-life internet bills.
Etisalat has billed all the customers with 349 AED One time installation charges + 30 AED as Service Rental charges.
I have recieved these charges on 2 of my internet connections - One current and One Cancelled account, which is so funny.
It sucks big time.. ETISALAT SUCKS.. They are cheating people left and right.. Someone please advise if we can take some actions against them..
I thought I was the only one having issues. I'm new to this E-life thing. They recommended me Asian basic with Triple Play. They also said I could subscribe for a Gitex offer which includes 50 minutes free International calling and 200+ for 5 months and after 5 months its 300+ including 30 minutes free international calling. In additional to that I subscribed to TFC which is 99 dhs.
I haven't used the full 50 minutes of free calls. It's not even 3 weeks since I subscribed and got the install.. guess what My bill is 674/-. Has we all know the drill called 101 for the inquiry. Asked them whats going on.. here's the answer " Sir your bill is in total From December 15 till December 31st is 340 something and From January 1st till January 5th its 300 something" I asked them how come my bill is so much for 3 weeks.. " SIR WE CHARGE 1 MONTH AHEAD ALWAYS". How do they predict my next month's bill? Are they gods? Or is that the language barrier we are facing?. I guess people are used to these kind of drills. I don't think if we file a case against these service providers there would be a chance we winning it. As they rule there land. I guess we expats don't have a voice. In other countries the payment plan is always given verbally and in writing up front on the brocher. This is totally not acceptable.
YOU ARE RIGHT...EVEN I DID GET UNWANTED CHARGES. THEY CHARGED ME 100 FOR TRANSFERRING MY OLD LAND LINE TO THE NEW HOUSE JUST FOR ONE HOUR WHILE I HAVE NOT APPLIED FOR IT AND WHEN I HAVE TAKE A E-LIFE DOUBLE PLAY PACKAGE FOR MY NEW HOME WHERE I GET A NEW NUMBER, ANYONE IS CRAZY TO TRANSFER THE OLD LAND LINE TO THE NEW HOUSE. AND IN MY E-LIFE BILL, THEY STARTED ADDING UNWANTED CHARGES. THEY CHARGED THREE MONTHS TOGETHER FOR ZERO LOCK ON OUR NEW LANDLINE WHEN WE HAVE NOT TAKEN IT. I VISITED THE ETISALAT OFFICE FOUR TIMES, AND STILL NO SOLUTION. THEY JUST MADE ME TO GO RIGHT AN LEFT TO EACH DEPARTMENT WAITING TO SPEAK TO EACH PERSON FOR HALF AN HOUR AND THEN SPEAKING TO THEM FOR HOURS WITH NO RESULT. THE CONCLUSION FROM THEIR SIDE WAS THEY WILL CHECK MY APPLICATION FORMS AND WILL CONTACT ME AND THIS IS ABOUT THREE WEEKS BACK STILL THERE IS NO ANSWER FROM THEIR SIDE.