Expedia
Reviews and Complaints

I use my Expedia Citi card to purchase a trip with travel insurance on December of last year, I had to cancel due to the pandemic crisis and travel restrictions beyond my control. I contacted the CITI, credit card company and Expedia, they claim that they would give me credit instead of returning my money. Even though this is not fair, so I want to use my credit to buy the same trip and I'm being denied. I have called, message and sent smoke signals to Expedia without any response..!

On 1/9/20 bought 2 separate tickets for a trip to Portugal with TAP Airlines. I requested credit for the tickets. TAP cancelled my return ticket and issued a credit trough Expedia. Therefore, I cancelled my Miami-Lisbon ticket . I have been dealing with Expedia and TAP regarding credit/refund of this last ticket to no avail. Expedia tells me that they are not responsible and that I have to deal with TAP. TAP tells me that I bought the ticket through Expedia therefore I have to deal with Expedia. After more than a year of calls, e-mails and letters I have not received a credit or refund for this ticket. The following is the ticket information: Reservation Code: JPE3FC, Ticket # 047-[protected], Itinerary [protected]. Ticket price: $491.

Name: Richard T. Carter

Itinerary Number: #7501256695860 / Quebec City - Paris - Quebec City
[08/17/20 until 08/22/20]

My ticket, purchased with Air Transat through Expedia, was refunded to me, although I had never request such. Expedia employee, "Patrick", informed me so on 06/05/21 at 11:04 A.M., Eastern Time (ET).

On 05/12/21 at 12:45 P.M. ET, I asked Expedia employee, "Vijay", to find out if the validity of my Air Transat ticket could be extended further. He assured me that a fax would be sent to Air Transat and that I would informed of its decision.

"Patrick" told me that the refund was made to prevent my ticket from losing value, which to me sound ridiculous. I was very, very dissatisfied that someone initiated the refund of my ticket, without contacting me first.

Thank you for your assistance in this matter.

Your sincerely,

Richard T. Carter

[e-mail: "[protected]@outlook.com"]

I have talked to customer service via chat and phone and I keep being told different things. Per the Dept. of Transportation back in 2020 all airlines were to give refunds for flights cancelled due to COVID including the flight insurance I purchased which Expedia told me wasn't able to be used for an international flight but it was offered at booking which is very unethical. Expedia told me I could only get an airline credit last year which I now know to be wrong, they absolutely had authorization to give a refund per a call with Air Canada and the DOT directive. I rebooked my trip though which is now not able to be taken again. The customer service person told me that I was authorized for a refund but then while he was doing it, he came back and said he needed another authorization from Air Canada because I previously used credits (also false). He THEN said he had to turn it over to a different team and they'd reach out in 24/48 hours which, of course, nobody did. I've seen lawsuits filed because of this exact situation but all I want is the refund for a flight I can't take, for goodness sake it's not even $400.00. I did nothing wrong, it's a circumstance beyond my control so to be lied to and delayed several times is not acceptable. Itinerary #[protected]. I would think Expedia would have done the right thing to keep people booking in the future but with this situation I will NEVER book with them again or recommend them.

I paid C$530 deposit with Expedia.ca to book a 7-night Baltics Cruise from Stockholm. The scheduled departure date was June 29, 2020. The cruise was later cancelled due to Covid.

Expedia sent me a notice about the cancelled cruise on May 22, 2020. I was given a choice of cash refund and 125% future cruise credit. I responded on the same day, opted for cash refund. I immediately got a confirmation on the screen saying: "You are all set ... we will provide a refund ...within 30-45 days.". I was reminded many times not to contact them, because they will be busy. I was assured that my request would be fulfilled as promised.

3 months later, when I still did not hear from Expedia, I called their Customer Service Hotline. The staff told me that he could not effect the refund. When I told him that I had a confirmation, he did not care, and told me that sending such confirmation to him would be useless.

I then tried to contact Expedia by email countless number of times, but got no response.

I tried to get a refund thru my credit card, but Expedia rebutted my request, claiming that I missed the deadline for requesting credit card refund.

As of June 5, 2021, I still have not received the refund that was promised over a year ago, despite repeated follow-ups. I have attached a screen shot of the refund confirmation.

My booking number for the cruise is: 4126050
My Expedia itinerary number is: [protected]

Made all the flight plans for a round trip through Expedia website. When it came to check out, I entered my card information and the next message was that my card was declined and to try to make another attempt. the next attempt was also declined. The message instructed me to contact credit card agency. I called my credit card and they told me that Expedia had made the transaction on my credit card and it was on hold. My credit card company told me to get in contact with Expedia customer service to get a refund. Could not get in touch with Expedia, all of their phone numbers connect with the virtual agent "honey" which gives no option to communicate to a person in customer service.

[protected] this is the reference.
I booked a car in me I o city and when I went to pick it up, the car rental told me there was no car available but if I wanted to pay 180 dollars more, they could find one for me. I refused and asked for the refund and I haven't received it after 14 days. I am very disappointed and will never use expedia again. Not reliable at all!

I had airline travel booked last April with WestJet booked through a third party site Expedia Canada. Of course the flight was cancelled and for a over a year I have tried to get ahold of Expedia to get some kind of refund or credit. It has been over a year and there has been no communication from them and it is impossible to get a hold of them. This is the second incident I have had with Expedia!

My travel dates were April 15th - April 19th and my itinerary number was #[protected] and my ticket number was #[protected].

I expect a full refund because of the lack of customer service.

Warning: Do not ever use Expedia to book your travel

I made a car rental reservation via the Expedia app on January 11, 2021 for March 31-April 4, 2021 in FLL with Priceless Car Rental, Itinerary #[protected]. When I arrived at FLL airport, I called Priceless Car Rental at 9:45pm for shuttle service since the rental location is off the airport. The line kept ringing and I called back multiple times with no answer from Priceless, on Expedia's app, it listed that the location closed at 11:30pm. I waited at the airport until 10:15pm and finally took a Lyft to Priceless Car Rental since we kept waiting for a shuttle and no one answered my multiple calls. When we arrived at the location, the lights were off, there was a locked gate and it was a very dark and scary location with no one around but empty buildings. Luckily my Lyft driver waited around until I decided to continue my ride to my destination, Miami. My Lyft ride to Miami cost me $88.98 which was outrageous because my car rental was $110.94 for 4 days.

I called Priceless the next morning on April 1st and inquired about my car reservation and told them about my horrible experience when I arrived to find their location closed before the published closing time and that no one answered my calls after multiple attempts. The representative said my reservation was cancelled because I did not show up and they no longer had a car available. I was furious since my car reservation was for 4 days so why wouldn't the car still be available since they closed the location and I couldn't pick it up? The gentleman said there was nothing they could do and I would have to contact Expedia since I booked it through them.

I called Expedia and have a recording of my conversation with the representative, Lisa. I explained to Lisa my situation and that I would need a car for the rest of my trip in Miami. She advised me to book another car rental reservation to pick up at Miami airport and that Expedia would credit me the difference of my original car rental cost, less one day since it would now only be 3 days and not 4 days of rental. I reserved a car at MIA with Thrifty, Itinerary #[protected], with a total of $1, 095.03. Lisa told me to book the reservation and Expedia would immediately credit me the difference of $1, 011.82. I then had to take another Lyft to the Miami airport, which cost me $21.94.

Expedia emailed me and asked for my Thrifty invoice so they can process the refund but I have yet to receive a refund since I submitted the invoice on April 8th. I have spent $1, 207.13 which is way over my expected cost of $110.94 for my original car rental for 4 days. There is no follow up and follow through with Expedia and as a loyal customer, I doubt I would consider using Expedia in the future and would share my story with friends and family to advise them to be cautious using Expedia for their travel needs. I have called Expedia numerous times and somehow can never get a live agent on the phone even waiting for over an hour. This is horrible customer service and I would like my refund immediately or would have to take legal actions because I do have the recording with the Expedia representative.

I purchased a flight to Morelia Mexico from Chicago, Illinois in Expedia WebSite on May 26, 2021 for $545.00. I entered all my credit card information at that time for an agreed amount of $545.00. I checked my bank statement on 05/29/21 and Volaris charged me $673.85 for the flight. I am trying to process a refund with Expedia but they said that I need to contact Volaris and Volaris said that I did the booking throughout Expedia and they are the ones that need to process the refund. At the end nobody is processing a refund or honor the original price.

Dear Sir/Madame,
I have repeatedly contacted Hotels.com asking for my Hotel booking [protected] in Greece, for 3 nights 3 rooms in Hotel Agnati-Horefto-Zagora-Mouresi to be moved to 15 or 18 June 2022 or issue me a voucher as I am not allowed to fly from UK this June for holiday reasons.

Hotels.com have tried to contact the Hotel but I am told that they are not responding or can not speak English.
Hotels. com told me that they would call me 72 hours but have not heard from them.

Please move my booking as requested above or send me a voucher.

Itinerary [protected]
Expedia clearly marked the price for this flight as including an item of checked baggage (I have photographic proof of this). Only after making the booking were we informed this would cost extra. However, Expedia offered no way of immediately cancelling the booking online and referred us to the customer helpline which told us we could expect a 4-hour wait before anyone answered. Moreover, the "call back" function was not working and Expedia simply terminated the call when we tried this. I want an immediate refund!

I booked a flight with Expedia for 14 June from Tampa FL to LaCrosse WI itenerary number [protected] and cancelled within 24 hours. A pop-up came up saying that I would get a full refund because it was less than24 hours from booking. The flight is still listed on the site. I tried the online agent and was told they could not help and gave me a phone number to call. I tried three days in a row and would be over 4 hours and left a phone number for call back. Never received a callback I next stayed on the phone to wait them out but both times they hung up at 2 hours. So I have no refund nor a cancelled flight.

My name is Haley Prather, I booked a room July 26th - July 29th. My sister Sarah Demaria went and booked a separate room under her own credit card and didn't realize I had already booked a room with my own credit card. So because she wanted her $313 back, she called the courtyard marriott and spoke with Stephen Wyner [protected] and told him her card was fraudulently charged. She put my name on her account, because of that they cancelled my reservation also. Per the manager because she said it was fraudulent, that I now will never be able to book with any of their hotels again. Straight BS. Im demanding this be straightened out and if not I will take it upon myself to get legal actions taken due to me being falsely stuck in this [censored]. Sarah Demaria needs to have this solely on her and my name needs to be unflagged for this immediately!
Any questions please feel free to call me personally [protected], thank you!

I have airline credit, REF# 7555555425926582. On Friday I use a online virtual agent to assist me in booking a flight. DFW-CVG 06/24/21 CVG-DFW 06/28/21. I gave them my bank card ending in 0608 but it didn't go through, however the agent charged my card 3 times for the amount of 138.40. these funds were removed from my account and put in the pending status. I filed a claim to return these funds with my bank. However I did not get my flight booked. There was systen error on the agents end. My card was fine. I decided to try again with a virtual agent on Monday using another Credit Card. I recieve flight confirmation from Expedia Confirmation number AWXKUL. Today I recieved a call from an expedia agent working from home, telling me the flight was cancelled due to my cc being expired. He gave me the last four digits of the card ending1675. I don't have a card ending in that number. The cc I used and verified the number with agent before we finished our chat ending in 6979. I checked with my cc company and again the funds were taking out of my account into a pending status. I don't have a flight now and this has happen twice. I filed a dispute again for 2nd time. the problem is I won't recieve my money back into the account until 5 business days. such an inconvenience. what is going on with this company? help!

This is a joke. I said I wouldn't use them anymore after the last debacle, but I still had a credit and needed to book a flight. simple right? Well, I click to use credit and my flight was 119$ after credit so I was happy to pay the remainder. Well, while processing, the "system was down" so I tried again several minutes later. same thing! I look at my bank account and it has been charged THREE TIMES! I call and call and it will be at least a 4 hour wait. HA! so I get on the virtual chat in the app and get someone in about 6 minutes. Now my flight has went up 300$ and wants to charge me that price instead of when I booked it. he asked if that was ok and I said no, I wanted the price it was when I booked it. That I had proof of it all and he said he cannot proceed and disconnected the chat. This chat took over 45 minutes. I have screenshots of ALL of it. Piss poor customer service. I never want a hand out but I served in the marines and this is the [censored] I went to combat for? garbage man, pure garbage and im not even an [censored]. I NEVER report bad customer service dealing with this for 6 hours has made me irate. you can email my ghost email if anyone has anything to say @ [protected]@aol.com

I booked a flight for 14 June from Tampa to LaCrosse WI itinerary number [protected] I cancelled the flight the next day So I could change my date to 13 June instead, and have not received a refund I tried to use the virtual agent but three times they said cannot help me so I called the number given and was told it would be over 4 hours so I left a callback number and got no callback two days in a row. So the next time I called I stayed on the line and two times they hung up at 2 hours. Still no refund and flight is still on the site. Their policy states if you cancel within 24 hours, which I did, the customer gets a full refund. It is impossible to speak to anybody at the company. This is the first time I have ever used Expedia and I cannot recommend this company to anyone.

I wish to have someone from the company contact me and refund my flight. It is not fair to advertise something and then refuse to honor their policy. Now on the site, both flights are showing up. Why would I fly from the same place to the same location two days in a row without a return flight?

Itinerary # [protected] flight booked through Expedia on United Airlines Confirmation # MLXZHG for Tuesday May 18, 2021. Expedia sent several emails stating that United had cancelled our flight. The flight was in fact not cancelled, I called United May 24th and the customer service rep told me that the flight was NOT cancelled and Expedia had double booked the flight, so they told us it was cancelled so we would not show up at the airport. United Rep told me I have to contact Expedi and ask them to remove the No Value on our purchase so that a credit/refund can be issued to us. I need Expedia to contact United and ask that the No Value of our purchase be removed so that United can issue me a credit. This is unethical behaviour on Expedia's part. They should not be allowed to over book a flight, send false cancellation emails and then not allow the customer to not be reimbursed.

Booked a hotel reservation through Expedia. They booked the wrong date,
5/18/21 instead of 5/8/21. Expedia charged me $14.99 to set up the reservation and an additional $14.99 to cancel it. I also prepaid the room charge, $125.65 when I initially booked the reservation. The reservation was cancelled because Expedia booked the wrong date and even though they booked the wrong date(their error), they charged me to cancel the reservation. I am unable to get Expedia to refund not only the charges to set up and cancel the reservation, but they have not refunded the prepaid room charge either. Incidentally, the amount I was told would be refunded ($116.79)is different than what I paid($125.65). I chatted via their chat room on their website and was told that the refund had been put in a queue on May 4, 2021 to be paid which is the date I booked and cancelled the reservation. To this date, May 19, 2021, I have not seen a refund on my credit card. The refund receipt number I was given is: [protected]. This information was given to me via email.

My complaint starts from a stay here in ponce Hilton puerto rico we reserved and paid for an ocean view side room and also deluxe when we arrived we we're thrown to the east wing room 233 that if you check is the last room on that wing I complain and fault with no result I expected to get what i paid for and we didn't either you guys are playing with the system and scamming us or the hotel is scamming us someone is going to answer and this might end up in class action lawsuit according to what i have in front of me I will never use your service again for playing with peoples money