Menu
For Business Write a review File a complaint
Facebook Customer Service Phone, Email, Contacts

Facebook
Reviews and Complaints

www.facebook.com

Learn how the rating is calculated

1.4 25 Reviews 1409 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Facebook Complaints 1409

ComplaintsBoard
P
12:26 pm EST

Facebook Profile

Complaint due to Facebook Team Restricting my account. When I have not posted or shared anything let alone 4 times like you incorrectly and falsely put.

This happened on 22/12/2022 kindly remove this restriction A.S.A.P

I have emailed and sent report via my account

This is a Formal Complaint due to not being able to chat or call on messenger. My friends think I'm ignoring them.

Desired outcome: Restore my account now

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
D
1:49 pm EST

Facebook Customer service

I am here to formally complain about having my Facebook account restriction from apparently sending content that violation of policy. I only share what I find on Facebook so I can't see what I have done wrong. I have only uploaded a picture of the weather app for today's temperature in the city where I live. I find it appalling that I have been accused of something I have not done.

Read full review of Facebook
Hide full review
ComplaintsBoard
A
9:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook General eric hill

General eric hill and master general eric t hill contacted me and befriended me soon after 4 weeks they both asked to borrow anywhere between $100 to$500 from me I told them I dont have the money they then called me names. I was just told by one of my friends he hacked into my account and sent her 2 facebook weather anouncements for my area I told her that was not me she then told me it was from general eric hill. I would like this matter taken cared for

thank you

ann sousa

Read full review of Facebook
Hide full review
ComplaintsBoard
G
8:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook My old Facebook account

My name is Gary Palmer I had a Facebook account. That I had closed and deleted, someone else has been using my old Facebook account.

It has my name but not my picture. All my information like I was born in Greenfield, Indiana and such. I want you to deactivate and delete that account permanently. Notice the profile picture. That is not me. Nor did I authorize it

Desired outcome: Closed and deleted permanently

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
M
8:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Payment off my account

Facebk busy deducting from my bank wothout my concern can you please refund my money pls they deducted R180. 58 on 21 December 2022 reference number facebk Gs592jf482 and R172 Ref no: 3njehh3582 on 17 December 2022 pls reverse my money my number it's [protected] and my email it's [protected]@gmail.com

Read full review of Facebook
Update by Mpho1987
Dec 22, 2022 8:24 am EST

On the 17 of December 2022 they deduct R172 from my account and on 21 December 2022 they deduct again R180 can they please reverse my money please

Hide full review
ComplaintsBoard
R
12:58 pm EST

Facebook FB will NOT send me a password recovery link or a code

I am trying to get into my account and change my password.

I have use the recovery link to request a reset code, time and time, and time, and time again; Facebook NEVER sends a reset link. Not even after I press the button that says "didn't get a code". I use my phone number and I get a message "account disabled", but in the app, I've no violations.

If I hit the link that says that I do not have access to the login email or phone, Facebook says tough [censored], we're not going to help. Despite being willing to give ID. If I use the change password link is the abhorant meta privacy center, NOTHING happens except a white screen.

I believe that Facebook has shadow banned me because I am a veteran, and you have no justification for it.

Desired outcome: I just want to change my d*mn password

Read full review of Facebook
Hide full review
ComplaintsBoard
L
1:51 am EST

Facebook Hacked accounts

Someone has hacked my accounts and changed my number and person information and email and passwords and I need them deleted and deactivated asap my name is Latecia Rudison my my phone number is +[protected] and my email is [protected]@yahoo.com I no longer have access to my accounts I need someone to contact me immediately these poeoe have posted videos when I was drugged and date rapped

Desired outcome: I need my accounts LMER and Latecia Rudison deleted and deactivated immediately

Read full review of Facebook
Hide full review
ComplaintsBoard
M
9:12 pm EST

Facebook Facebook account / Ads account.

Good morning po sir/ma`am

Sir I am manager of Motoking-Lucena. I want to say sorry for my mistake for abusing the FB ADs, sorry for leading fault at the advertising policy that you have. But I wondering and declaring it will be positive the result. Because it is the first time that I disabled my account. Please help our small business to grow by using Facebook, I know you`ll understand. I need your help to recover the disabled account and ads to attract more customer.

I am really sorry to against your policy.

thanks for a positive response.

Desired outcome: Our FB ACCOUNT/ ADS ACCOUNT will be able again to do some activity using FB.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
J
7:41 pm EST

Facebook Marketplace.

I don’t understand why my marketplace got blocked bc I posted something wrong like what. I have started a new job that requires me to post ads. I have seen people post things in Facebook with profanity’s in it and they’re still posting stuff , but bc one person wanted to damage me. She reported me. Can you tell me what I did that was so wrong. I had another infringement that I screenshot a picture from the omg program on Facebook to my wall and everyone does it. I’m not a bad person. Or have any intent to harm anyone. Why am I getting punished for a post. My post aren’t as bad as others. Tell me what I did wrong so I don’t do it again

Desired outcome: Reinstatement of full access to Facebook

Read full review of Facebook
Hide full review
ComplaintsBoard
F
2:42 am EST

Facebook Facebook Thug Life Gaming and Bullying posts

I am constant Thug Life Game player and I keep getting Blocked because they say its against policy, that I am abusing the system by spinning reels too fast. Well, in My opinion , that is utter Nonsense.

Recently I re-posted something about Bullying and now My page is restricted

What annoys me is they Allow "Scammers" to post Fake Games or competitions to get Money off Nieve people to gamble the stock markets.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
M
9:17 pm EST

Facebook Facebook social media account

I have a facebook social media account which included my personal information and it seems someone hacked into the account at 2:00 am PST on 12/15/2022 and linked an Instagram account that contained some sort of obscene material. Facebook disabled my account even though the instagram was not mine. My Instagram is still up and linked to my Facebook but my Facebook account is disabled and they will not resolve this issue even though I reported it.

Desired outcome: To have my Facebook account reinstated since I have a personal profile with my actual Instagram and the account created did not have my information but apparently obscene material.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
A
6:12 pm EST

Facebook I’m complaining about Gerard Cullen

There is an open criminal case against Gerard Cullen with Alicia Ricci as plaintiff
https://www.facebook.com/profile.php?id=100085091435063&mibextid=LQQJ4d
This is the link to his page
Gerard Cullen is violating a restraining order, by posting violent and vicious post about Alicia Ricci.
This order was issued thru Dedham District Court in MA
He has already violated
Please remove this post immediately or remove Gerard Cullen
This is a legal matter
Ty

Desired outcome: To please remove Gerard Cullen from Facebook or remove these posts that are in violation of a criminal case

Read full review of Facebook
Hide full review
ComplaintsBoard
L
10:10 am EST

Facebook My facebook been back to me - would be a great big help.

I have emailed and requested for help - as my account has been hacked - someone has locked and changed the email address which this not my email address - has sent messages to all my facebook friends. The code im requesting to change this has not been sent to my mobile number - the email address that was contacted to this is now not found - I dont wish to re-open a new account as I will lose everything that is on there. This has been going on since 8am yesterday morning with no help from facebook at all. - I have sent email and friend have reported this from my account with no action.

I would like you to sort this.

Desired outcome: and ASAP as i have no access to messenger either which is not great a week before Christmas

Read full review of Facebook
Hide full review
ComplaintsBoard
L
4:08 pm EST

Facebook Get my account back

I can't log in to my face book when I follow the sending to recive a code number have done this about 10 times and send the exact same number and enter it and says code does not match. This has been going on for 3 days then ask for govenmeent but soesn't tell you where to send it and paid $56 to asktop and they didn't solve it I am a senior citezen lodge and cneed mt acoount fix as this is my only way of staying in touch

Read full review of Facebook
Hide full review
ComplaintsBoard
M
12:01 pm EST

Facebook ZE Smartwatch Scam??

I ordered a watch and paid with a debit card. I received a tracking number the next day thru Track17. The item showed in Linden NJ but has never moved. Upon trying to contact ZE the email comes up that it no longer exists. My emial is [protected]@yahoo.com. this is the tracking Number: 93001903170119514421478833

Package status: Info received (13 Days)

Country: United States -> United States

[protected]:02 LINDEN, NJ 07036, Departed Shipping Partner Facility, USPS Awaiting Item -> Your item departed a shipping partner facility at 11:02 pm on November 30, 2022 in LINDEN, NJ 07036. This does not indicate receipt by the USPS or the actual mailing date.

[protected]:02 LINDEN, NJ 07036, Arrived Shipping Partner Facility, USPS Awaiting Item

[protected]:02 LINDEN, NJ 07036, Picked Up by Shipping Partner, USPS Awaiting Item

[protected]:02 LINDEN, NJ 07036, Shipping Label Created, USPS Awaiting Item

======================================

Powered by www.17track.net

Read full review of Facebook
Hide full review
ComplaintsBoard
G
5:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook Account

Several weeks ago, Xfinity had a problem with their service. Their service failed and when they returned Service, we were unable to log on to Facebook. When it did come up, it asked for my Username and password which have not changed several years. The screen then started a new account and I lost several

years of Friends and information. Now it has locked me out the new and a message saying I have done something wrong. This crazy as I do not like the new account. I have lost a wealth of information and friends. How do I get my old account back?

Desired outcome: Please get my old service BACK

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
C
10:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Multiple accounts

i have had to create multiple Facebook accounts due to being hacked just about every single time I've had on, and most recently i have lost the ability to even make an account cause there's too many old ones in which i cant log into. i have yet to be able to find a way to contact face book to prove my identity and merge my accounts. i have plenty of pictures, old friends who have passed, and very personal irreplaceable things that i would love more than anything to get back. this includes a track that one of my close friends created for me not too long before his passing. please, please, please for the sake of my sanity someone please help me with this.

Desired outcome: Merge all past accounts and have access to all my personal things included in that.

Read full review of Facebook
Hide full review
ComplaintsBoard
M
2:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook My account has been taken over

my page Michael Luedke has been taken over by Rachel Rose and she has changed email address to [protected]@hotmail.com and also changed password so I can not access my page please help thanks it happened in December 2022 I have sent info several times and get no answers I keep getting this email and nothing happens

PLEASE HELP AND NOT JUST SEND EMAILS THANKS

Desired outcome: please text me at [protected] email me at [protected]@san.rr.com thanks I keep on getting this message but no response to my problem please help and tell me what else you need thanks

Read full review of Facebook
Hide full review
ComplaintsBoard
M
8:40 am EST

Facebook Restricted ad account and page

My ad account and page has been restricted about 4 month ago.That time I don't understand what happen to my ad account and page .In that time there was nothing I mean no video and image in my page.But I get resticated by facebook.I don't break any kind of rules of facebook and I also respect the rules of facebook. But If I broked it mistakely I promise that me and my team will never do this in future.But please sir help me to reinstate my account and page.I am so sorry for my mistake.Please help me!

Read full review of Facebook and 1 comment
Hide full review
1 comment
Add a comment
A
A
Anais Lugo
Irving, US
Send a message
Dec 08, 2022 6:05 pm EST

Hello,

I want to know why my account gets restricted but other people be posting nudes, sexual content and other bad behavior and when I post something similar my profile gets blocked. I use fb for business, work and social. I would like to know what can be done about this -

ComplaintsBoard
T
8:20 am EST

Facebook Account hacked and taken over

My account was taken over and hacked last week and can not seem to be found now. I am trying all ways round to get this back. But as they have changed my mails and password I can not access anything. Contacting facebook seems impossible. But I do not wish to loose this account. My email account for this account was [protected]@hotmail.com

This account being hacked was on the 30/11/22

A friend sent a message needing help I replied saying how to then be hacked and no longer having access. I have tried all the id checks with passport. Nothing is qorking

Desired outcome: regain my account

Read full review of Facebook
Hide full review

Facebook Reviews 0

Looks like Facebook has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Facebook, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review All & suggestions button missing was posted on Feb 19, 2025. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 1433 reviews. Facebook has resolved 133 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
16355 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 24, 2025
  6. View all Facebook contacts
Facebook Category
Facebook is ranked 2 among 45 companies in the Websites category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.