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4.3 24 Reviews 1402 Complaints
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Facebook Complaints 1402

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M
4:31 pm EDT

Facebook I was hacked and facebook deleted my account.

I was hacked and Facebook did nothing to help in the situation. In fact they did the opposite. They deleted 15 years of photos, conversations, and information for my deceased father that I will never be able to view ever again. I requested a review of my account and provided my federal ID and the denied my request due to "Not having enough reviewers due to covid-19". Really, we are past covid-19. After that fact, I requested that I be able to download my information. They denied my request. They also deleted my Instagram account and deleted my business account as well. They have absolutely zero customer service and pretty much treat you like cattle going to the butcher barn.

Desired outcome: Reinstate my Facebook account, Instagram account, and my business page.

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Janice Saban
Gladstone, US
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Oct 07, 2022 12:16 pm EDT
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Same with me.

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A
10:20 am EDT

Facebook Bitcoin fraud done through facebook website

09/26/2022

Ref: Bitcoin Fraud using Facebook:

Bitcoin fraud done through Facebook website. The coins were purchase by three (3) Bitcoin and Facebook account holders. A total amount bitcoin purchased was: $350 + $80 + $280 + $100, = $830.00!

The individuals' names are: (1) James Donald [protected], (2) Frank Donald, [protected] and (3) Tiffany Whitter [protected], used Facebook to commit internet Bitcoin Fraud.

Congrats! I am James Donald along with Frank Donlad, Delivery Man, and Tiffany Whitter are setting up Bitcoin Wire Money Account through the Home care and family support grant program

U.S. government's principal agency for protecting the health of all Americans and providing essential human services, especially for those who are least able to help themselves. The mission of (Home care and family support grants) is to enhance the health and well-being of Americans by providing for effective health and humanitarian services and by fostering sound, sustained advances in the sciences underlying medicine, public health, and social services. This is a grant program aim at supporting families and especially lives of American. This program provides adequate finance to it successful applicants. Facebook! Now we will have to secure your account with your Facebook password so that nobody else claim to be you so that your grant will not be delivered to wrong claimer and when the mail men get to you then you unlock it with the password. Now let's have your FACEBOOK PASSWORD...…………So that we can secure it now on our database. Congratulation you have been registered successfully for a grant of $10,000. Your grant will be delivered in cash by our mail men upon completion of the entire process. Once again congratulation.

lation you have been registered successfully for a grant of $10,000. Your grant will be delivered in cash by our mail men upon completion of the entire process. Once again congratulation.

Hello, your payment was confirmed successfully by our management. Your grant will be delivered at exactly 9am on Monday. Kindly ensure your ID card is available. You will be receiving a notification via mobile immediately the delivery men commence on their trip.

James Donald's Bitcoin address wallet below:

3ByfkB69Czt2X42AUsvgBiYWGaY3WA413j!

Frank Doanld's Bitcoin address wallet below:

We need the receipt that show you sent it to our Bitcoin address wallet successfully because we still haven’t received it.

We need to be sure if the transaction was successful from your end. How many minutes will it take to perform a simple transaction? We are running out of time. What is going? Ok check your coin-me account and see how much is left in your Bitcoin wallet? You will need to redeem this code first online at their website http://www.coinme.com/redeem We have received your payment. But the Bitcoin you sent is ¿320.

Have sent your receipt to the management but they insisted you will have to complete the payment because we received ¿320.29 worth of Bitcoin instead of ¿350.

You will need to send more ¿50 worth of Bitcoin to complete the payment.

Hello, your claim was right. The delivery service encounters a problem with the custom officers, and they asked for stamps and clearance documents. How much do you have now let me see how we sort this out? The package processing includes the preparation of all documents that will be needed for the delivery including your grant money.

Are you aware the management is compensating all applicant. You will be receiving $20,000 instead. Meanwhile the management held a meeting yesterday, so we are looking forward to hearing the outcome of the meeting. If your package got delay, it’s because we are trying to sort things out so that you won’t have any problem in the future. Sorry for the delay.

The management gave an order which must be obey. You have to pay the ¿350 for the preparation of your debit Mastercard within the next 12 hours. Activation is free else you will forfeit your package. Sorry for the inconveniences but this debit card system was introduced to combat any unforeseen problem.

Please respond to this message by phone calling me at: [protected]

My email address is: [protected]@yahoo.com

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B
9:05 pm EDT

Facebook Hacking and security

My ex Martin Kinney, who has over 500 urls, and 91 alias's, and who I was told by a digital forensic company after having hard drives analyzed, told me he would never let his children near my husband.

He keeps repeatedly blocks me from Facebook, I do not understand, because I am not putting weird [censored] [censored] on your Facebook, trust me, I called my ex a PIG [censored] MONGER, and I got a restraining order, and haven't seen my kid for a year, if you do not allow people to have freedom of speech on their own Facebook sites, especially mine, its private, I dont let people in that I dont know, like I said, if you do not believe in freedom of speech, you need to make people aware, so this does not happen to them.

Im sick of trying to get on my t3o profiles, I download the pic, not good enough, over and over again. I am going to be homeless because my ex is a narsscisstic [censored], and desert want me on Facebook, I need to get in touch with friends so I have a placer to live and he is blocking me causing more problems in my life, I do not understand, why, its me that gets in trouble when he iOS the hacker jerk. [protected]@gmail.com [protected]@gmail.com [protected], please put my accounts back.

Desired outcome: put my accounts back, they are mine and you guys will not even accept the picture of myself.

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R
2:39 pm EDT

Facebook Scrollling bug

It used to be that if you scrolled down a friend's page to look at old posts, if you clicked the post and then closed the window, you would end up at the same place as where you clicked it. About a year ago, apparently due to Facebook hiring low cost, inexperienced programmers who don't know how to test out programming changes, now, if you click a picture and then close it, you go back to the beginning of the posts and have to scroll down to where you were. This is stupid. Why did Facebook change it? It has to be because, like so many things on Facebook, you hire poor quality programmers who don't know how to test out things when they change it. This bug has been in the software for over a year, but no one is smart enough to put it back to the way it used to be. Why can't you hire competent people to do your programming?

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C
10:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Facebook page

I have a nonprofit fb page. https://www.facebook.com/graceanimalrehabok. Somehow i lost the admin access to the account. I am still admin in the business manager. I send my 501c3 status and my driver license to facebook meta support team. They told me they can't help me. Now, I am screw and all those years I have had build my audience is lost.

Please help me regain access to my page. https://www.facebook.com/CindyYeeKong

Desired outcome: I want to regain admin access to my facebook page.

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Update by Cindy1969
Sep 25, 2022 7:27 pm EDT

I had had the admin rights for the page until [protected].

While I was trying to remove my nonprofit page as a advertisement page with the help of meta support staff, I somehow removed my admin access to my page.

I have been working with facebook meta-support staff almost a month and I am getting nowhere with them.

I want to regain my admin status to my page. This is my page. https://www.facebook.com/graceanimalrehabok

Please help me to regain my admin status.

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N
11:52 am EDT

Facebook Facebook

I was scrolling on Facebook market place and out of nowhere it locked me out saying that I have been banned and that my account cant be seen by anyone and that I cannot use Facebook, there must be some mistake. I literally made this account last night 9/22/22. I am trying to conduct business on market place and cant even use messenger now. and no support person when I called the number?! the only reason that I can think of this happening is because my profile name is "Dawson smith " and my real name is Noah Smith , however Dawson is my middle name... this is clearly a mistake on your side!1

Desired outcome: please unlock or unblock or whatever to my account I have not done anything wrong, like I said I just made this account last night and have no friends and no post there is nothing to be held against me

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B
5:26 pm EDT

Facebook Service suspended

My account has been suspended for 30 days for some thing I posted over a year ago. I was informed that I posted an intimate photo that showed Hunter Biden with a minor Chinese girl. The photo was not intimate unless you choose to make it intimate. Apparently the Facebook fact checker chose to see this as an intimate photo and decided to suspend me for 30 days. I have a problem being suspended for something I posted a year ago. They chose not to suspend me when I originally posted it. I believe that I am being singled out because of my right wing viewpoints.

Desired outcome: I wish to be released from Facebook jail

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V
5:17 pm EDT

Facebook Facebook locking account

I have been locked out of Facebook for almost a year. I knew my password as well as used said password. The notification that I got stated my account had been locked for my safety and Security or something there abouts.

I've been attempting to log in using my phone number that hasn't changed. The email address that I once had is no longer available to me because it was full and I quit using it it has since been deleted.

I would make a new Facebook and Messenger account however I cannot refund my mother, my stepmother, my grandfather, and three of my friends who have passed recently.

Desired outcome: I would like to have access to my Facebook account my number has not changed only my email address. I can provide any kind of identification including passport and real ID

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V
12:48 pm EDT

Facebook Facebook hacked

My name is Valeria and my wife Nonie York Facebook was hacked when she got a message about cash app. She tapped the link and that's when someone hacked her Facebook. My wife Nonie York opened a new Facebook but lost all her friends and photos. Can u please fix this because she can't get into her old account because the hacker changed all her info so she can't sign in. We've made many complaints to report this major issue along with many of Nonie Yorks Facebook friends who have reported the hack of Nonie York Facebook account,but we were told that Facebook doesn't see anything suspicious. Please help fix this travesty. The original facebook account for Nonie York has a photo of 2 women which is Nonie and me Valeria .

Desired outcome: Get Nonie York original Facebook account back

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M
5:03 am EDT

Facebook My account is locked

Hi Sir/Madam,

Hope you are doing well.

My name is Jhangir Ansari on facebook. My email address is [protected]@gmail.com. The main issue is that my account is locked and I submitted all the documents like national identity card and passport as well, but I did not get any response from facebook. Please guide me and tell me how I can get back my account.

Thank you

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N
6:22 pm EDT
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Facebook Facebook login and customer service

Today, 9/21/2022 between 3:30pm and 6:oopm EST. I've been trying to login to my facebook account on my laptop. I've always used my smart phone before this. Wasn't working so I asked for a code be sent to my cell pnoe 8-10 X's but never recieved one. I went online to get a customer service # and called 3X's only to get a msg that it wasn't in sevice at this time. Upon further searching, I got 2 other phone #s, 1 got a msg it isn't working, other one, some guy in broken english answered ans asked "Who the hell are you?" I responded "I'm trying to reach facebook customer service Bro" and he hung up! Worst customer service in the world!

Desired outcome: Just want to find out how to access my facebook account through my laptop.

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J
6:12 pm EDT

Facebook Facebook hacked accounts

I have contacted FB on several occasions over the last several months since my account was hacked then taken over by some foreign thief and NOONE will help me get it back! My daughter passed away in 2020 and this fraud is messaging my family and friends begging for money to help for her deceased daughter, THATS MY DAUGHTER! I have scoured the internet finding pics and videos of my daughter and this foreigner just steals it away. I am grieving and I do nogt need to deal with this too but I can get help to get my account back! Plz plz plz oh plz help me, this is all I have left of my babygirl. She changed the phone number on my account I can verify the email but not the phone. My number is [protected] my email is [protected]@yahoo.com

Joyce Wikoff (Nance is my maiden name)

Desired outcome: I want my faceook account back!!

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V
5:27 pm EDT

Facebook Blocking me when I was already blocked!

I was blocked and had 3 days left for saying chop him up on a joke post.

But some how today you blocked me for attempting to share a sexual post. I can't post... So how did I do that?

You watch everything I say or post. I believe its discrimination as I see others post or say the same and they do not get blocked... I have contacted attorney general. 2 newspapers. Bbb. Facebook and mark zuckerberg. I even put o tweeter.

Desired outcome: Stop blocking me and watching me

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N
8:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Suspended Account

My account was suspended for an old post from years ago that showed up in the memory. They said I posted something that goes against community standards when I hadn't been online that day. I only post things that are uplifting as well as things that are ment to be funny. Every meme I've ever posted came from a post that was already on

Facebook so how is this even right?

Desired outcome: I want my page opened or be allowed to get a new page please. Facebook is where I am able to express my comedic mind and it's my outlet from stress and anxiety.

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S
Sally L3
US
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Sep 21, 2022 9:52 am EDT

I woke up this morning and noticed my account had been disabled, I tried confirming my identity and when I type my phone number it never sent me a code. I've tried this several times and now I can't try again until after 24 hours. I wish I could speak with someone about this since I haven't even posted anything in the last few days, I shouldn't have been locked out to begin with. What can I do?

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N
6:17 pm EDT

Facebook So be lock my fanpage account,

My fanpage account bido store: hàng mỹ đI air

I want know why so be look

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A
2:29 pm EDT

Facebook Repeated blocking of my account for no reason

I am NOT a spammer. I am a private user, and occasional poster of personal articles that I've written and want to promote to my friends or followers.

I have repeatedly been blocked from using various Facebook features, most egregiously the post-to-group function. The popup always tells me:

"You Can't Post in Groups Right Now | To prevent any misuse, we've temporarily restricted your ability to use this feature on Facebook. You can try again later."

The latest glitch(?) occurred about 2 weeks ago with /no/ return to normalcy. There's been no known complaint against me from other users; no warnings from Facebook re. spamming or any other abuse of my account.

What can be done about this?

Desired outcome: Restoration to full normal usage of all Facebook features.

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2:13 pm EDT
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Facebook Marketplace Disabled

I posted a n ad for a friend that doesn't have computer access to sell a vehicle for him. I got blocked from marketplace because they said I went against community stsndards. I requested an explanation as to what I did wrong. They will not reply to me after several attempts. I even contacted FB with this issue and no response. I tried to call FB and you cannot talk with anyone.

How do I get this matter resolved?

Thank you

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A
11:35 pm EDT

Facebook false information about Harry Brenner saying he is alive, but he passed away

Harry Brenner has passed away a few years ago this is no joke he passed away because of breathing problems he had suffered from for a very long time and was always on oxygen and always had a oxygen tank with him at all times I was a very close friend of his now there is a photo of him near a lake in Alpena Mi that i do believe was cropped and photo is on 2 deferent accounts one under Harry Brenner account and the same one is under Jesse Hoover's account I find that not cosher at all when I know that Harry Brenner passed away for a fact so dose my girlfriend Dawn Wiard also knows this to be true so please say some or do something about this matter at hand it is not funny nor not a joking matter thank you

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6:00 pm EDT

Facebook Disabled account

On September 15 2022 my Facebook account was disabled for no reason. I have sent in the review but keep getting the same response. These emails say that for safety and security reasons we can't provide additional information as to why your account was disabled. I know why I was hacked. I have sent my ID and still get told this is final. I have found hundreds of people on Twitter and TIK TOK that have had the same problem. This is not right I have had that account for years and never had a problem. I get hacked and become a victim of a cybercrime, and I'm the one that gets punished. The AI system you use is garbage why not hire people to take care of these issues? Oh, wait I know why cause then Zukerburg wouldn't make as much money. I use this platform to communicate with family out of state, especially my dying grandson. I'm so upset over this but I will not give up.

Desired outcome: I would like my account back.

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5:20 pm EDT
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Facebook Suspended accounts

About a month ago I received a friend request from a what seem to be a fraud account. So I reported it I believe now they’re retaliating & accusing me of child sex exploitation. You guys suspended my account and I can’t even dispute this whole thing because it won’t let me it is affecting my business account and my personal account. What angers me as you guys didn’t bother to even investigate it before you suspended my account you need to fix my accounts with Facebook because it’s false accusations.

Desired outcome: Reinstate my Facebook account & my business account. My name is Rosalie LaChappelle. My business is Kutula Hair & nail salon.

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Temporarily blocked was posted on Dec 16, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7791 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 16, 2024
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