Facebook
Reviews and Complaints

Account disabled or hacked Not sure which since I cannot access my account no matter what I try - they ask for an authentication code and I do not have access to get a code since I can't log into my account - getting the run around since I can't provide a code — I sent in my ID numerous times since they never confirmed they received it so the Blocked me saying I used the feature too many times Unbelievable! Still not able to get into account after 48 hours - It has nothing to do with any improper usage

This De Walt 20 volt cordless combo kit was advertised on Facebook, I ordered and paid $96.43, I received instead of my order a cheap tool value $5.00, the business has refused to refund my money or send my original order.

Dear Daniel Maher

Thanks for your purchase of ?Clearance Sale?-DeWalt 20-VOLT MAX LITHIUM ION BEST CORDLESS COMBO KIT and etc. and your order on ropean.store on [protected]:28:41UTC has been confirmed by the Merchant, ropean*UK, which name will appear on your bank statement.

Click https://xps.xborderecommerce.com/index/index/service/token/00b9324316f8c0f51a5c757d6736e11c0404 to see details of your order.

IMPORTANT: Please save the above link to track your order or contact seller.

This email is an automatic response. Please do not reply it.

Have a good day!

Xborderpay Ecommerce

On 9/21/22 at 11:30 pm I received a call from my son that he thought my Facebook had been hacked. Someone posted an inappropriate picture on my profile. I logged in and was prompted to change my password and submit my ID, so I did. After, I also received emails that my Ads had been approved. I did not request to have any ads and was not able to get into my account at that point.

On 9/25/22 my account was disabled. I did not post this inappropriate picture and did not ask for ads. I am so upset that I am falsely accusing of violating any community standards on 9/21/22. I have sent 4 letters to a physical address I found for Facebook with no reply yet. I did receive an email on 9/25 saying I am not eligible for Facebook. I have contacted a private investigator and see an attorney next week. I would just like to know who did this and to have access to Facebook again please. Since my account was disabled by Facebook, I have tried to create a few new accounts, and Facebook recognizes me and closes them as well. I am not being shady or corrupt, but I am traumatized that this has happened. I am an upstanding citizen in my community. I was the founder and president of a local cat rescue for 13 years. I have been recognized as a community hero in my community, been in the local newspapers for my rescue efforts, and I serve on the council at my local county health clinic. I did have a Facebook page for my cat, but I know now that is not allowed. But I did not post the pornographic photos on 9/21. I was truly hacked.

My account today was disabled due to something I supposedly posted that went against the community standards. I haven't posted ANYTHING controversy. Mine are ALL family and football related. I think I was hacked and cannot gain access to my account. Can someone PLEASE tell me what is going on?

I received an notice that there was an unauthorized access to may account on 10/06/2022 and I was being disabled because of a post goes against policy... no idea what they are talking about

I don't understand why I have to do a two-step authentication to sign in on my home computer yet I don't have to on my work computer. This crap saying that I am subject to being hacked, even though I NEVER have been sounds like a way to harass me. Double standards seem unfair and it sounds like you are discriminating against me. I don't know of anyone else that has to do this. Stop harassing me and making me feel like a bad person. I plan to talk to a civil attorney to find out why you are being prejudical toward me.

My account was disabled and after I sent a review request was told I was ineligible to use Facebook. I tried to use the Help Center to dispute this and when I entered the info requested, I got a message that because of COVID they would not do a review. I tried to call the phone number, but heard a recording that there is no phone support.

I have been a FB user for about 15 years and have always been in compliance. I don't know if I was hacked, or what the difficulty is. I have so many photos and contacts that I cannot access. Photos of family and grandchildren that cannot be replaced. I also use FB to network as an administrator of an early childhood advocacy page that I cannot access now as well as a business page. There has to be a way to resolve this. It was an erroneous and arbitrary decision that makes no sense.

What are my resources to resolve this?

This is ridiculus I have not typed anything into facebook. Nor have insuled, used profanity or insutled anyone. One day It was working then it was DISABELED!

I was very upset and vowed to never use facebook again! This my last attempt!

All my personal infrormation is correct!

!ts been a year or two since since I have been able too access my account!

So its your decison

B R Harvey

I received over 160 birthday posts on my timeline last February 2022! They have slowly been disappearing off my timeline! I have screenshots of the numbers going down and down! I have shaped my phone every time and filed a complaint on my phone about it! The only thing that happens is you remove more of my birthday posts after I shake by phone! Someone is responsible for this? I would like you to investigate why my birthday posts have disappeared? and who is responsible? And I would like my birthday posts replaced back on my timeline! thank you !

For unknown reasons my personal account had be suspended or locked. Im unaware why this had happened although I have handed in every piece of ID, and have done everything I was told. I have only 3 days to try to save my account that have 15 years of my children growing and conversations with friends that have passed. Im unable to work so I enjoyed having the Market Place to go to if Im low on funds so I can get food for the belongings I would sell.

I have heard NO response and my anxiety and depression are becoming effected due to my account being taken down forever?

considering I dont recall doing anything that goes against FB standards and I have always followed policies.

If I lose my account I will be loosing all my children's pictures and thats all i have left. I will be in deep agony and would love to just have my account back

Amanda Leigh (Berry)

[protected]@gmail.com

[protected]@outlook.com

[protected]

55 warwick rd.

stratford on

n5a6e6

Hi my account was hacked and then disabled. I was requested to send it a photo copy of my ID. I did that but for some reason facebook wouldn't reinstate it. Here is my issue. I can start a new account however my business page was tied to the old account and now. I can't do anything with it but if I create a new business page the my customers will see both when they search. Can anyone please help me. I'm at a loss as to how to fix. this. I have had Facebook for over 12 years and never had a violation until yesterday and I'm not even sure what it was to cause this other than. I was hacked. Please help

I can provide identification, my business paperwork. I need to get this fixed ASAP

Thank you. Brian Secrest.

I am writing to complain about the Meta organization (specifically Facebook, Instagram, and Whatsapp) for publicly declaring that I have violated its community standards against child exploitation. This is not true.

My accounts (which are necessary to access and run my therapy/coaching business assets) has been disabled on all three platforms and this is debilitating to my business as it sends a message to my international client base that I cannot be trusted.

Problem: Account disabled without human review

Resolution: Please allow me to prove my identity, provide extensive evidence, and regain access and control of my Facebook, Instagram, and Whatsapp accounts

Facebook: www.facebook.com/jatmims

Instagram: www.instagram.com/drjanemims

Whatsapp: [protected]

The email account associated with this request is: [protected]@gmail.com

Events of note:

9/13/22, within the 8:30 am - 10:30 am timeframe (Eastern time)

1- around 8:50 am - I clicked on a notification for my company page and found a message seemingly from Facebook (I know now it was not) saying I needed to confirm my identity to add extra security to my business page (URL: facebook.com/network.data55)

2- around 8:50 am - I clicked the link to verify my information for this purpose. (URL/Link: http://usersupportv3.co.vu/ )

3- Something seemed fishy (phishy) once I did that so I closed the web browser and moved on, realizing it took me out of Facebook

4- I reported the post for phishing and reported the profile for phishing.

5- around 9:45 am- 10:30 am I stopped using the platforms and began a “Supernatural” app workout on my Oculus.

6- This is when the attack happened.

7- I received an email that my account was restricted and I needed to verify my identity, and I did so.

8- I received an email that my ID was rejected

9- I appealed that rejection (and have done so daily over the last 2 weeks to no avail) but my appeal did not go through because “no one is available to review this right now” and it seems that is not going to change in the foreseeable future

10- I continued to receive emails about my friends status updates on Facebook. When I clicked one of them, I was taken to a page showing four restrictions on my account, each for “child nudity and exploitation” - this is nonsensical because I have never posted anything of the sort.

9/14/22

1- I continued recovery efforts through every possible avenue: digital, email, phone, etc.

9/17/22

1- I received an email that my account was permanently disabled and I am disallowed from using the platform. The email stated this decision was final and not appealable.

2- I continued my efforts to appeal, as I did nothing wrong

9/18/22

1- I started a new Facebook and new Instagram account in hopes of regaining control of my business assets

2- I continued to look for appeal avenues, to no avail

9/21/22

1- Facebook disabled my new account and sent me the message “it appears you are using two accounts”, linked my new account to my old one, and sent me in the same loop of appeal rejections I was in for the original account

9/27/22

1- Whatsapp disabled my access through my business number, notifying me in an email that I have violated Meta’s terms through Facebook and cannot use the platform

2- I emailed back and got a human response once, and then again asking for a human review. The next email from WhatsApp indicated that my number and email address are both flagged and no one will respond to me, and that was final.

9/28/22-9/29/22

1- I continued my recovery efforts, to no avail

2- printed a letter and mailed it, with tracking, to 1 Facebook Way Menlo Park, CA

3- a friend sent me a screen capture of her messenger warning that inappropriate content was being shared through her account. She logged into her computer and found someone (somewhere else) composing a message with a picture of a naked woman in it. These people are targeting my friends list. She closed the message, logged out of all meta assets everywhere and changed her passwords to save her account.

9/30/22

1- I filed an FBI cyber crimes report

2- I engaged an attorney to file for defamation against Facebook, but have not put that into action quite yet as I hope this complaint will gain a response

3- I filed this complaint

Things I have done to rectify this before filing this complaint:

1- Verified my Identity by sending a copy of my driver's license and passport to Meta (through their digital resources to do so) to no avail

2- exhausted all available appeals requests (digitally)

3- emailed dozens of working email addresses for: Facebook, Instagram, Whatsapp, Meta, and Oculus

4- Called each branch of the company directly (got a recording stating there was no customer support available)

5- found and called the meta data center in Huntsville, no help.

6- Filed an FBI cyber crimes complaint

7- engaged an attorney to potentially file a defamation suit against Facebook

8- mailed Facebook through the US postal service with signature required and tracking information (letter expected to arrive Monday 10/3/22)

Please, someone, help me regain access to my assets. Not only for business purposes but 14 years of family history including the birth and adoption of my two youngest children, the deaths of my parents, my wedding… everything is there.

I have lots of records of all of this including a screen capture of the Facebook notification that I responded to which started all of this. I have every communication and effort documented.

I have attached some screen captures here including the one from my friend who was able to prevent her account from being disabled because she was fortunate enough to catch the hackers in the act. There is one photo of my cat on a treadmill attached. That photo is relevant because it is the last thing I posted on Facebook before starting my Oculus workout that day. My timeline matches up and the digital footprint of it should be enough to clear my name.

Please help.

Thank you very much for your time. I appreciate it more than you may know.

I had two FB Accounts.For one I was asked to change PW and I did it.

Second Account details

user id : sushil.lalwani

PW : [protected]@1 Here it opens a different account

Date I found: 30th Sept.2022

I have been operating both FB accounts regularly but during last 3-4 days I encountered problems to log in and some other Sushil Lalwani used to appear with a beard.Then I clicked Not you,however,account did not open.

I have many pages created and with many photographs.Is it possible that my two accounts have been merged.Please inform

Please trace my second account.

Dr.Sushil J.Lalwani

Hello, I need to invoice Facebook for a fraudulent auction. This fake "sponsor" was an online auction and cost me 20.000. I am placing this responsibility on Facebook for not verifying their ads and sponsors. Facebook is good at "jailing" accounts that are against CV19 or political reasons, but failed miserably to check their marketplace ads. Thanks for your attention. Sincerely Patrick

I listed a pair of sneakers on 9/14/22. I sold them and shipped to customer 9/15/22. the tracking numer is 1Z2A480R0312950640. They were delivered to the customer and I am still awaiting my payout. This is unacceptable. At this point i feel like facebook robbed me.

I had to set up a second account as I purchased a new computer so MSN would not allow me to transfer my stuff to my new computer so I had to set up the new Facebook. Someone in their infinite wisdom reported it as a fake account and now Facebook is disabling it in 30 days and I cannot reach them to prevent this as I need the facebook. I also cannot access either account because they have blocked me from booth accountds

I have been penalized for a photo I posted 2 years ago. Was reprimanded and was not able to post 2 years ago. Suddenly the picture appears, and I was again penalized for this photo. The picture has been posted like I just reposted it when I did not. It says on the pic the date of posting. One of your employees I do believe has for some unknown reason has taken this photo and issued this warning without any reason. It's wrong. EM OCONNELL

I really don't understand why FB would remove me. I have never done anything wrong. I came home yesterday, found that I had been hacked. I have an account with HP. I pay every month for Smart Friend to help me out with a problem and also have my PC protection. Hp tried to get me back in, I do not have a cell phone, ONLY a land line. So HP can work faster to fix problems. He got me back up, and less than an hour you sent me an email saying they are going to close me from FB. I clicked to ask you not to do that in 30 days, October 27, 2022. I can't receive codes, with no cell phone. HP had everything straight, with new PW's and entered them. I don't know what you expect me to do when I don't have a cell phone. FB has alot of people on their that say bad things sometimes, I don't do that. I hope you will let HP work with me to get back up. Thank you for your time and I hope to hear from you on this matter... God Bless.

My name is Lwanda Marie Cole and on Facebook I am Candle Bovain Kitt or Candle Kitt. I have recently been unable yo gain access to my account where my family is currently and my children. My email is [protected]@gmail.com but it would not allow me access. My old accounts are blocked for 2cyears now. my number is [protected] please all my photos and music are in message for long time I'm blocked or someone continues to hack me.

i was contacted by face book 2 days ago that i would be banned by facebook i disputed the warning and i was reinstated for about 30 minutes. i then got the warning that i was going to be forever banned for not following community standards and i have NOT! the only answer i have is that someone posted something terrible in my name. i have never said anything bad on facebook and actually rarely post anything-i just read . i received no information on why i am bannered and i want to be reinstated. can you help me with this, please? i hope so ! i had to change my email address from [protected]@maine.rr.com to [protected]@gmail.com could this have something to do with the ban?