Famous Footwear
Reviews and Complaints

Consumers should have knowledge of store's exchange policy in clear view. before they purchase meechandise in your store.
I am a single mom and full-time college student living on a very budgeted income. My 6 year old saved up his allowance money to by a pair of Skechers Lights Shoes. (he earns $1.00 a day for good grades and good behavior at home and school )... On Friday March 7, 2014 I took him to Famous Footwear to buy the shoes, he was so excited he wore them out of the store and to the movies to see Mr. Peabody. The next day he told me the shoes had been hurting. I promised him we would take them back and get a bigger size... I was unable to keep that promise. :(
When we arrived back at the store, we informed the saleman that the shoes had been hurting and that he may need a bigger size in that particular shoe; however they did not have the 12.5 size he needed in the same color and style. My son decided that he would choose another color and style of the Skechers shoes (ORY Black/Blue 95910L Air tricks) which was a $25.00 added differnce from the shoes he originally purchased. He was again excited and put on the shoes to wear them out of the store, but when we got to register the same salesman who first greeted us upon arrival, took the returning shoe out of the box and noticed tiny wear marks and stated that: " they would not be able to take them back" I asked " WHY?" and that is, when I found out about Famous Footwear's exchange policy. The sales man showed me that the policy was located at the bottom of the receipt and highlighted the small print: "Merchandise can only be refunded or exchanged if unworn" WHAT! I was not only shocked that I had to keep a pair of shoes that hurt my son's feet, but I was very hurt, watching my 6 year old son cry, while giving back the other shoes he chose; because I could not afford the other shoes ($55) without the refund from the shoes he was returning ($30). The salesman gave me the number to Customer Service, who I contacted immediately; and learned in so many words that :
1) Their mechandise is important and the customer is just their means of making money and that,
2) My 6 year old son, was not getting his earned money back, and he would not have the shoes he worked so hard to earn.
Every Consumer should be given the Right and Respect to know any store's Exchange/Refund policy prior to purchase "Not After" they have spent their hard earned money, No Matter How Young They are...

Priscilla who works at Famous Footwear is the rudest person I have ever had help me at this store. I go in often and the Store manager Barbie is adorable and so helpful, but Priscilla is quiet the opposite. She rolls her eyes a lot and tries to avoid eye contact and makes you feel like you are wasting her time. I had to chase her down to get her to get me some shoes off a high shelf and then she acted put out that she had to find the hook thing. The entire time mumbling under her breath..." It is so f***king stupid we only have one of these damn things"! I left and did not make a purchase that day. I went back recently and told Barbie about what had happened. She seemed genuinely sorry for the behavior and apologized. My hope is Priscilla will take Maternity leave soon and opt to stay home and not return. I know good employees and hard to find, but some people do not belong in management or the customer service field. Priscilla is best suited for a mortuary job where she needs no personality because she has none.

I purchased 2 pairs of shoes for my son for Christmas 2012 and one pair had to be ordered for home delivery. They sent me a ladies pair of boots, I returned the boots to the store and they reordered and they sent them to the wrong address. They had to reorder for the third time on Dec 28th 2012 and as of Jan 5, 2013 I 'm still waiting. The only compensation was a 20% coupon, this not enough for the trouble of not receiving one pair of shoes. VERY DISAPPOINTED...

I went to the Famous Footwear today in Billings, Montana. I was helped immediately by a gal. I had a emailed picture from my son, who was there 1/2 hour earlier picking out his school shoes, I showed her the picture and she said they didn't have a 10 1/2, and explained that they were very busy today, I texted my son, who told me to look above the display for additional boxes and sizes. Yep there they were, a size 10 1/2. So I got them. It was buy one get one 1/2 off, so I looked for a pair of shoed for me. Found those immediately, It was off to the counter. I had a reminder for a $10.oo off card that I wanted assistance with, I had bought my younger son's school shoes only 2 weeks ago, but couldn't find the receipt. I walked up to Tawne and explained that I had bought shoes a couple of weeks ago and asked if there was any way for them to ook that information up for me. She looked behind her, at Kay, the Manager, and asked, "can we do that?" Kay looked in the computer and said there was no information available at this time. Then Tawne said, "You can use this info to fill out the $10 off coupon... I said, "Yes, but then I am out another $10.00 off card." It was then that she dropped my shoe boxes on the counter and rolled her eyes at me. ****I looked at my friend, who was with me and asked if I said something offensive, and wondered if she also thought that Tawne had an attitude. My friend agreed. I said to Tawne. Did I say something to offend you, because I am observing a definite attitude from you. (she ignored me). I said to go ahead and just give me the receipt, that I would never shop in this store again.Tawne said, "then you won't be needing these shoes either right?" I said, "No, ring me up and I will never shop here again" Kay, the manager let Tawne provide unacceptable customer service and said in a quiet, non attentive voice, "sorry". Tawne continued to ring me up and was somewhat polite with her voice, but not making eye contact. She did not ask if anyone was assisting me. I then said, "I can see you are busy and you may be tired, but you have to have customer service, and you didn't do that for me. I then walked out. I have 3 boys and grandsons. I will also post on facebook my dissatisfaction with your store and my future support in the Shoe Carnival and serveral other shoe stores.

I went into the store #2667 to buy my nephew a pair of sneakers. He lives out of town. I personally shipped the shoes to him. When he opened the box, there were two right shoes in it. The town in which she lives does not have a Famous Footwear. I was told by the associate that there was a Factory Brand shoe store 33 miles from where she lived. I am so upset because now that purchase has cost me shipping and her gas. The whole reason for buying my nephew the shoes in the first place was to help her out, not make it harder on her. I hate this because normally I am a famous footwear loyal customer. Please make this situation right for me and my sister.

I was recently shopping in a local Famous Footwear store to exchange tennis shoes I received for Christmas--with the gift receipt. I found a different brand for the same amount of money, and I was adding a second pair with the "buy one, get one half off" deal. Posted around the store were several signs that said, "spend $100, get $20 off, limited time only" (no dates specified). As my daughter and I walked to the front counter we passed the Sketchers Shape-Ups display. I have been wanting a pair of these, due to my profession, but I do not have the extra $100 to spend on a single pair of shoes right now. I remembered the $20 off $100 sign that I saw, and re-read the one that was right next to the Shape-Ups display--no exculsions posted. I took the pair of Sketchers and a second pair of other shoes up to the checkout counter to purchase. I was told that the $20 off $100 purchase sale was over the previous day, and Shape-Ups were excluded anyway. The associate next to the one ringing me out said something under her breath and rushed out to the floor to take down the three signs I had seen. I asked for the discount anyway, and was told they didn't have the coupon any longer to scan, and Shape-Ups were excluded. I told her there was no sign stating that, and she told me there had been a sign the previous day that was taken down. I asked if a manager could make the exception, since it was the associates working that day who made the mistake, was laughed at, and was again told no. I made my exchange with the first pair of Nike shoes that I picked, and left upset. I called the customer service number to make a complaint, and was told there was nothing they could do for me. I asked to be in contact with a district manager. The representative took my contact information, and I was promised to be contacted within 24-48 hours. Six days later, I still have not heard from anyone regarding this matter. I will no longer shop at Famous Footwear, and will not let my family. I also am telling everyone I know. This was very poor customer satisfaction that could have gone the opposite direction, with me bragging of how great Famous Footwear is. Too bad for them. My family spends at least $1000 or more per year on school shoes, socks, holiday shoes, boots, basketball shoes, baseball spikes, football spikes, Easter shoes, summer flip-flops, everyday shoes, tennis shoes, ect...too bad they have lost our business.

I have been a reward customer for 8 years. Over the year, my number has worn off of my card. I have children and purchase quite a few shoes. I experience frequent frustration of the employees not being able to identify my account. My name is wrong, as is the phone number, but when I call there is always a LONG LONG wait. Finally, after many visits of not getting reward points, the guy at the register found me. He wrote the number on the back and told me to call customer service and consolidate the no less than two accounts I now have. I finally decided to stick it out and wait the 17 minutes on hold. I got an agent and the call was immediately disconnected. Nice. I was determined, so I called back. The agent couldn't find the number the clerk wrote on the card. She couldn't find the name and/or zip code. She couldn't find anything. I asked for a supervisor and waited another 7 minutes on hold! Reward cards usually encourage people to continue shopping at that retailer. After 8 years, I will never be back. I should have had quite a bit of savings by now, but with employees that don't care and executives that aren't making the system easy, I have no more loyalty. I don't know what other shoe stores are out there, but I will be finding them.

I bought a pair of nonslip shoes and before I left the store I asked about the return policy. I was told that it is 30 days with the box. So I wore my new shoes to work but found them too tight. I also found them too hot compaired to my previous pair. So I decided to return them and get my money back. The same associate I had asked about the return policy told me I can only get store credit because I wore the shoes outside. I told her that when I asked her about the return policy she did not tell me I will not get a refund if I wear the shoes outside and this piece of information is not on the receipt. So I asked her to refuund me my money because I did not know I couldn't wear the shoes outside and that she did not tell me. The associate refused. So I asked to speak with the store manager. The manager also refused to give me a refund and sided with the associate. I eventually ended up taking a bigger size. But the the crux of the matter is that both the associate and the manager did not take responsibility for their not telling me that I can't wear the shoes outside in order to get a refund. Worse, both the associate and the manager DID NOT appologize to me and they treated me very coldly. I told the assocaite that I will not come back to shop at Famout Footwear and she did not even respond to that.

I hope that the assocaite and the manager will realize that they should have taken responsibility for their actions by giving me a refund. They should also understand that apologizing to a customer when making a mistake is one of the basics of good customer service.

It would be greatly appreciated if I could have a response to this complaint and if somehing could be done about it, please.

I took my son into the famous footwear in Griffin, Ga to buy back to school shoes. He picked out the pair he wanted and we went to pay. They rang up for 54.99 and they were supposed to be on sale for 39.99. When we questioned this, the store manager walked back to look at the sign. All of the sketchers hotlights were together and under several signs that had a sale sign saying 54.99 and on sale for 39.99. The store manager said they were put in the wrong place. The entire selection was there. He tried to give us different shoes. He then offered us a 4.00 discount. The up front people refused to give us the number for the ditrict manager. After several complaints the store manager gave it to my husband. The district manager was of no help. I proceeded to call customer service. I spoke to someone there who was very nice ( which was a change from the rude response we had gotten until that point). She was not able to help, but connected me to a supervisor. The supervisor was unable to help also. She told me they had to stand behind the store manager. What is the point of customer service if you stand behind the store manager and refuse to help the customer. I have worked in retail and know that if an item is marked on sale, whether it is correct or not, you have to sell it for that item. That didn't happen. We found the same item for a better price at a competitor store. We will NEVER shop their again. I have cut up my rewards card.

On August 30th I purchased a pair of tie up Rockport Shoes at your Famous Footwear Store in South Portland, ME.
After wearing them only once, the shoe string became frayed to the point that it was about to break.
I returned to the store on the afternoon of September 9th, requesting a replacement pair of shoe laces, and was told by the manager that I would have to purchase them.
I explained the circumstances, and she stated that "we have never had a pair of shoes returned because of a frayed shoe lace." She then just stared at me for 30-45 seconds. Her stare became a glare.
I mentioned that it was not the $2.69 price of the shoe laces I was upset about, rather the principal of the matter. The shoe laces were defective.
The manager then just looked out the window of the store and handed me the shoe laces. No apology. No explanation. Nothing. Not even have a nice day.
I gaurentee that was my last purchase at Famous Footwear. You are not the only store that sells Rockport shoes.

I have NEVER been so insulted in my life! I USED to love shopping at Famous Footwear, frequent shopper until November 7, 2010! I entered the store with a friend and two children around 4pm. We browsed and tried on several pairs of shoes when we noticed an employee was watching us. We moved to a different aisle thinking it was coincidental, however, again the employee followed us. When she realized that we recognized we were being watched she picked up a random pair of shoes and looked at them. Again we moved to a different aisle making our way towards the front of the store to make our purchases when again the employee began following us. I intended to purchase 2 pairs of boots and one pair of shoes, but after being harassed, I immediately put my shoes down because I refuse to patronize a store that would blatantly follow me because of the color of my skin. There were approximately five other shoppers in the store, however, she conveniently ended up in the same aisle we were in no matter how many times we moved. I immediately proceeded to the door and started to take the children outside while their mother headed towards the counter to complete her transaction. The employee began running towards us as if we stole something. My friend left the shoes on the counter and came outside with us. The employee did not see the shoes on the counter and began to stare us down as if the shoes were in our other shopping bags so we came back in to inform her that the shoes were on the counter. She got closer to the counter and saw the shoes and realized how foolish she looked following us for no reason. We then asked to see the store manager and instead of apologizing for the employees behavior she began making excuses for her saying that there had some black people in the store before us who had stolen some items. I REALLY DON'T CARE WHO WAS IN THE STORE BEFORE ME! IT WASN'T ME AND I SHOULD NOT BE TREATED THAT WAY BECAUSE OF WHAT SOMEONE ELSE DID! Then she tried to say well she was checking every box of shoes because some shoes were missing. I have no problem with that except she wasn't checking every box. If she was checking every box she would not been able to change aisles as swiftly as we did. More importantly, the manager was not on the floor to witness the employees actions so why insult my intelligence even more with these RIDICULOUS excuses. The employee was named Megan and the manager's (possibly assistant manager) name also began with a "M" Maggie, Margie or something like that. The store was located in the Lancaster, PA (Famous Footwear Outlet, Rockvale Outlet Center). I understand retail theft as I used to work in retail in my teens/early 20s, however, to falsely accuse someone and seek someone out because of their skin color is unacceptable. To have the audacity to try to justify these actions based on an incident that did not even involve me or any parties associated with me is outrageous! I am even more outraged by the fact that the manager nor the employee did not even offer an apology. I LOVE to shop but after this incident I highly doubt that I (nor my family/friends) will patronize this company again. I would rather shop where they care about the color of my money rather than the color of my skin!

Famous Footwear has a policy it will not take any product with or without a receipt after 30 days. I purchased a pair of boots in November. I wore them 4 times and in January the seams had tore completely out. I showed the guy that there were no scuffs. The soles were completely new but he said because it was past 30 days there is nothing they can do. I asked why he didnt back the product they carry and he informed me they absolutely do for 30 days. I feel a pair of boots should last more than 30 days. If I spend $60. for a pair of shoes they should last far more than 4 times.

I definately will not ever go back to this store no matter how cheap they are I can spend my money at other companies that are more than happy to back their products for more than 30 days.

I went to Famous Footwear the other day to buy shoes. When I entered, the store manager was there. As I was looking for shoes, I overheard her telling one of her employees to watch me because she thought that I was going to steal from the store. I was followed around to the point of feeling harrassed and I finally walked out of the store. Because of this experience, I will never shop at this store again. This has happened not only to me, but to friends of mine. None of us have ever stolen anything from the store as we have bought shoes there before, but were continually monitored by her.

Famous Footwear charged my debit card for and sent 2 pairs of unordered shoes. They didn't require a security code before accepting the order. I've had to file a police report and am still waiting for refund. They are affiliated under their umbrella title of Brown Shoes with Dr. Scholls which I had placed an order several months ago. Apparently one's personal information is at risk if you shop at any of the Brown shoe sites which also includes shoes.com. Don't do business with any of Brown Shoe sites unless you care to have your account overdrawn due to unauthorized purchases. They refused to cancel the order before it was received and to provide the email address where they sent the order confirmation. I became aware of the problem because my bank account went into default and I had to pay $35 overdraft fee for a legitimate check which the unauthorized purchase caused to be without sufficient funds. Customer Service is very bad. Avoid these sites unless you like aggravation and to be a victim of internet fraud !

I am so furious with the awful customer service I’ve received from this company. A small complaint has ballooned into a huge one because of the company’s refusal to honor the time commitments they make. I called after having an unfortunate experience in the store, and was told that someone would get back to me within 48 hours. When that didn’t happen, I called again, receiving the same assurance that a phone call would be returned within 48 hours. Around the same time, I also emailed the company, requesting that someone PLEASE contact me. I got an email saying that my email would be addressed within 48 hours. I have now called six times and sent three emails and not one has been returned. I’m warning everyone I can to NOT reward this company with further patronage. If they are not returning my calls because they are so inundated with complaints, then this should let people know that this company cares about nothing besides making a profit. I am taking a stand and using every medium available to warn other customers what is in store for them, if they ever have a problem.

I went to a Famous Footwear in Ohio. I was visiting from out of state. I attempted to purchase a pair of child's shoes for 31.00. I wrote a check and it came back "declined" to my surprise, as I've never had a check decline and I had just written a check at Kohl's that same day with no problems whatsoever.

She tried to ring it again and it declined. I told her that maybe it was declining because I'm from out of state, I had no idea. I told her don't worry about it and I gave her my Visa debit card--I've been with this credit union for years and recently I got a new card and it's not like the old cards--the name and numbers are flatly printed on the card.

The associate looked at the card, then looked at me stonefaced and said, "I'm not swiping this card, it looks suspicious."

I was taken aback and told her that this card is VERY legitimate, she had my state ID as well with the card.

Associate: Do you have another form of payment, because I am not swiping that card. I have never seen a card like that and I don't want my name attached to it.

Me: So you wont even TRY to swipe my card? There are zillions of credit cards in the world and just because YOU have never seen one like this, doesn't mean it does not exist!

Associate: What? What are you you trying to say? That I live in a bubble?

Me: I don't know where you live, but it's a valid card. There is the eagle hologram and everything on this card and you have my ID with the card.

Associate: THAT IS NOT FAIR! YOU DON'T KNOW ME TO SAY THAT I LIVE IN A BUBBLE AND DON'T KNOW ANYTHING!

I told her I don't know where she lived or whatever, but my card is valid and I want her to swipe it.

Associate: I will swipe it, but only as a debit, I won't do it as a credit.

Me: Fine with me!

She swipes the card, I put my PIN number in---APPROVED.

I think it's over, but it's not.

She continues to berate me, telling me she didn't like the tone I talked to her in and if I wasn't doing anything wrong, why did I get shaky and upset!

I told her I got shaky and upset, because I don't like being accused of being a credit card criminal, when I did nothing wrong!

After she kept talking garbage AFTER the transaction was complete, I had enough. I didn't want the the shoes at this point. It was the principle of the matter now.

Me: Forget it. I've had it with you. Credit my account. I don't want the shoes now.

Associate: NO! I will not credit the account! LEAVE THE STORE!

Me: I will not leave the store until you credit my account!

Associate: Fine. She grabs the phone and calls the police department!

Associate on the phone with the police:
"I have a woman who will not leave the store." Pause

"African American" I then say "HA!"

She takes the phone from her ear and says, "I didn't tell them, they asked me your race!".

She gets back on the phone and says "okay" and hangs up.

Me: I used to work at the police department in Indiana. Let them come.

We go back and forth, me arguing YOU ARE GOING TO CREDIT MY ACCOUNT. After arguing with me, she then relents and does it.

Soon as I sign the return receipt, here comes TWO POLICE CARS.

The cop enters the store and she says, "OFFICER, ESCORT THIS WOMAN OUT THE STORE!".

We walk outside and I tell him how absurd this is and I didn't appreciate being accused of something, when I did nothing wrong. The officer tells me they have a right to turn down something that looks suspicious. ((whatever)))

The cop apologized and asked me for my ID. He took my information and as I was leaving, I look inside and she is in there LAUGHING and SMILING with both cops!

So who do you think will win in this situation?

A young, white blond shoe clerk?

Or a 43-year-old college edcuated Black woman with ZERO criminal history?

I do NOT appreciate being treated the way I was, it was humiliating and I while that shoe clerk laughed and thought it was funny to send the police to the store for NOTHING, I won't rest until she is either fired or seriously reprimanded. What happened to me was wrong, point blank. I never used one expletive or was threatening to her.

Basically, I was a Black woman who intelligently held her own ground to that store and the police. I will never, ever step foot in that store again and I have forwarded my experience to corporate, with a letter detailing what happened and a letter from my credit union who were appalled that I was treated in this manner with their new "flat face" cards.

If you are black, be careful shopping in Cuyahoga Falls! I'm still reeling a week later from what I went through.

This is so stupid I bought a pair of shoes (nike high-top vandal high the last pair in the store) without my husband with me to try them on, when they did not fit I brought them back and the right shoe was slightly dirty on the bottom not because of my white carpets in my home but because of this filthy store floors. I bought this shoe dirty it was their store, but their employees both said they can't sell it dirty yet all the display shoes with white bottoms were dirty as well. I had my receipt and had to get store credit because it was visible dirty. I was given their 800 # but it has been busy every time I called.

I was looking for a good pair of comfortable shoes for city walking. Before going to FAMOUS FOOTWEAR on 34th Street, Manhattan, I was at THE RUNNING COMPANY at the TIME-WARNER CENTER. For an hour, a young man at that establishment helped me so much. However, wanting to do comparison shopping, I went to this store following an advertisement I read. A sorry disaster!First, I asked a young woman for help and she barely understood anything about the needs I was converying. Then she disappeared, I then asked another young woman who made a half hearted attempt to be "helpful" and then a "supervisor" told her to go to another section. I then found a supervisor to register a complaint and she "apologized". Why? It didn't change anything. I asked how many people work in that huge section. the disdmal answer was ONE. I listened to rambling about customers, etc. and promptly left the store, never to return again. Pathetic organization.

I had went 2 a famous footwear at the mall 1.5 weeks ago. Found a pair of snow boots I liked, but they did not carry my size. They talked me in to home shipping direct from another store or factory. Well there is still no shipment and the status still says ups has paperwork but no package yet. I could of went to a store an hour away and that had the size I wanted! I am very disappointed in this company I have bought a lot of shoes from over the years. Now to let you know my anger stems from, I was called from the store where I made the purchase and said my shoes are in come get them. I thought that was funny since it was to be a home delivery, but I went anyway. When I got there the manager told me they did not call me and they do not have the size I wanted, that it will be delivered. I sat and argued about the call I got and she was very rude about it, so I left. Now a week later and still no boots, famous footwear site still says no delivery for what they sold me and no date for it to be delivered. Dont do anything with this company if they dont have what you want on hand!

This is just a notification of an inconsistent practice for Famous Footwear stores and its website. Although the original price of shoes is the same for all colors of those shoes, when those shoes go on sale or clearance the black costs twice as much as any of the other colors. There is no accusation being made however there is not reason why this would happen. If the manufacturer had original suggested a different original price, and the stores would have complied with that in their original pricing, then there would be no issue, But when the original price on the box is the same for all colors there is no excuse for the price gauging of the color black.