Famous Footwear
Reviews and Complaints

Hello, I returned a pair of boots on Feb.15th 2017 and the associate gave me a merchandise card for what I thought was for the amt of $35.56. I put it in my handbag with the receipt wrapped around it so I knew the amt it was worth. I just recently found it in my handbag and proceeded to make a purchase online, but when I tried to use the card it said insufficient funds. So I immediately went to the Robinson store. The associate said she would scan the card to see why I couldn't use it. She said the card had a 'O' balance on it and there was nothing she could do about it! So now I don't have my boots or my money! Im not a scam artist or a dishonest person! But I would love to have my credit for the boots I returned. I have no idea why my card had no balance on it because I never used the card until that day. I wanted to know how I can receive the money for my return of my boots?

Upon arriving into the store, around a half hour before closing time which I can understand is cutting it close. I was not greeted not even acknowleged upon arriving in the store. The two women in fact seem annoyed about my arrival when I went into the store on the soul purpose on finding an exact pair of shoes for a Easter dress. Never again will I shop at this store. They've lost me as a customer. I've worked retail my entire life and would never imagine to treat any customer like that. Especially since the assistant manager is the one that checked me out.
Store- 2404
Transaction- 1611
Associate- 275025
Time- 8:51 p.m.
Date- 03/30/2018

I visited one of your famous footwear stores yesterday in search of the perfect heels for an upcoming friend's wedding. My teenager and I were excited to find the perfect shoe with a sale sign on it. I found my size and headed to the counter to pay for my newly found treasure. I was greeted with confusion from the trainee cashier as the shoes did not ring up the sale price. He didn't offer much assistance so I offered to go back to the sales floor to snap a quick photo of the sale's ticketed shoe. When I returned and showed him the picture, he called his manager to the register.
I have spent many years as a retail manager for major chain stores before changing careers and understand the impact management has in their treatment of the customer during the transaction. I was met with no eye contact, no acknowledgment other than frustration toward his employees for not pulling the sales ticket. Due to his lack of exchange of any words to me, I was left standing at the counter feeling very uncomfortable that the shoes were not on sale and a frustrated manager.
During my time as a retail manager, I would have assured the customer that it was an oversight on our part but would very gladly honor the sale price. I would have made eye contact and initiated the conversation and most importantly would have made the customer feel at no fault that they happened across a misticketed item.
Once your manager was done adjusting the price, he again continued to speak no words to me and simply left...again leaving me feeling extremely uncomfortable and somewhat of a nuisance to your store.
I am extremely happy your store had my perfect shoe, however the experience your store manager provided for me as a customer was not pleasant and we would most likely not return.
I included pictures of the receipt and the shoe with the sales ticket.

I ordered a pair of boots and they were shipped on 10/23/2017. We received the boots on Wednesday 10/25/2017. My daughter wore them ONE time and the toes were already scuffed up! I took them into a local store for the guy to be very rude and tell me it was "normal" wear! Really!? A $30 pair of boots and normal wear after 1 day is to have them ruined!? I called costumer service and they told me the same thing! I am extremely aggregated and disappointed because I order quite frequently from Famous Footwear. The costumer service was terrible in this case. I told the lady I spoke with that I would be more understanding if it were a $10-$15 pair of shoes. The best I was offered after driving more than an hour to a store and speaking with someone by phone was to spend more money to ship them for a second opinion with no guarantee that anything would be done! I will be very sure that I do not EVER order from Famous Footwear again!

My husband went into famous footwear today (October 5/17) at Tswassen Mills to inquire about rain boots between 1130-130 pst. He spoke with a woman (who appeared to be a manager) to ask about rain boots and sizing for a child. The sales associate refused to help and stated to look "over there " with the rest of the shoes. My husband asked about sizing, which the woman responded with "oh we don't carry that brand." My Husband stated that 12c was not a brand but a youth size. Really?! You work at a shoe store and don't know sizing? My husband further asked about brands and styles, to which the woman rolled her eyes and pointed for my husband to look on his own. For a store that wasn't busy, the sales associate clearly had no time to help my husband who was only trying to find shoes for our child. My husband walked right out and purchased shoes from another store. With this lack of personal skills, we will never shop at this store again. I have left a review on the tswassen mills site regarding this poor interaction as I hope it ever happens to anyone else.

There was a blonde female sitting on the benches on her phone when I had first entered the store. She might've not noticed me but after a few minutes she realized I was in the store and greeted me. She was very unprofessional and rude. I had to return at a later time due to the shoes being two different sizes. Will not be going back after that experience.

I order size 7 mens and they gave me size 7c which is for super little kids. Are you kidding me? How do you get that mixed up? The people who package this stuff do not have any commitment to their work

Then I gave them another chance and ordered vans size 7...

They gave me size 7 converse all star
At this moment I was done, I stomped on over to famous footwear and demanded a refund. I wanted shoes for the first day of school and they messed it all up.

Never order off their website.

I went to your store in a Rundle mills mall yesterday. The line was long but only one person working the register. I asked the person who appear to be the manager if there was somebody else on the register and she said no. She was on her phone, loudly laughing and walking around and ignoring any customers around her.
Once I got to the register that was another person they're counting money on the other side. The cashier rang me up incorrectly and asked the lady who's counting the money for help to back out the order. That lady said no I'm counting money. My cashier then call the manager who had been on the phone earlier over. When she came over she starts arguing with my cashier about how she hadn't wrong me up correctly. They were bickering back-and-forth until I said "can you please have this conversation once you finish ringing me up".
The manager rang me up and I left the store.

The whole experience was awful, I rarely complain about anything but this was absolutely unacceptable. I work in the customer service industry and I am probably more tolerant than most people. But this is not the first time I've experienced terrible customer service at this store and therefore I wanted to log the complaint .

I visited your store in Kailua Kona on the Big island of Hawaii, while I was paying for my purchase at the check out register, your store manager who was a mid age man speaking to the cashier in a very aggressive tone of voice and scholding her for a mistake on my transaction saying to her that she can get fired for this mistake, Really for a 5 dollar coupon that I earned, I listened to her as she tried to explain what she was trying to do with the embarrassment look on her face and apologizing to me for the mistake, Is their not a better way to teach and coach your team than to schold her in front of your customers, embarrassing them like that, This has not been the first incident that I have experience I have seen in this store with your manager, That women's customer serves was excellent, very polite and apologetic, it's your manager who need some training in leadership and people skills. Very rude and unprofessional, I feel I need to educate her on calling th HR hotline.
Mrs. May

I went into a Famous Footwear in San Marcos Texas today and felt humiliated. I went to buy my 5 year old daughter a pair of converse or adidas for her birthday party this weekend. So I started browsing around and saw the Adidas was on sale for 29.99, so I said that's a bargain plus I'm a reward member. So I went to check out and the manager Shawn was checking me out and I noticed the price was 59.99 on the register screen. I told him that's not right and took him to the display. He said there no way we made that mistake. I told him well I did not do it . "Don't yall have cameras in the back ? Go see who did it." He was making it seem like I changed the price. Was it because I am black and not dressed up ? He said " I am not giving you those shoes for that price. Very rude! I have spent lots of money in Famous footwear. Never again will I step foot in that store.

I bought three pairs of shoes from Famous Footwear store and had to ship everything back! All three pairs were defective and poorly made and looked nothing like pictures. At first they refused to accept them back, and I wasted a lot of time arguing with them until they finally agreed.
Another bad thing was that I had to pay for the return shipping.
Don't even risk and shop elsewhere, Famous Footwear is terrible. I was promised a refund and I'm still waiting.

Today I walked in to the store 15 min before closing I quickly picked out a pair of shoes and I stood in line to check out. In front of me there was a family asking information about a pair of shoes that where not in stock at the store. When the family walked away from the registere I placed my shoes at the register where the cashier Jacky began to ring up my purchase but as she was doing so the family that was originally in front of me came back to ask the cashier Jacky a couple questions. They then asked Jacky if she could help them with there online order soon as she finishes ringing up my purchase. Well Jacky ignored the fact that I was first and she stopped my transaction to and began the families online order. When I asked Jacky if she could please just finish ringing me up she did not even look at me and simply said they were here first. I responded to her that I was next sence the family stepped out of line to talk about there order. Jacky ignores me and continued to finish there order. I felt discriminated against. How is it possible that I'm standing in line patiently and the cashier chose to stop my transaction to help an other customer who clearly was not next in line. This has been the worst customer service I have ever received.

I bought two pairs of shoes from Famous Footwear and both were two small. Famous Footwear customer service rep promised me a refund and I agreed. I decided that refund was a better choice.
When I asked for a return label they said they didn't offer return labels. So I ended up paying for shipping back.
When they received the shoes they contacted me and said that they were not able to refund me and only replacement was possible. I asked them to explain in details what happened and why did they suddenly change their mind, but the did not reply. I had to agree for a replacement. I'm still waiting for it and it is now over a month and I'm starting to get nervous. I will never buy from Famous Footwear again.

I have purchased a pair of shoes from this company FamousFootwear and received all the conformations. One week passed and I received a message stating that my order was cancelled and refund was issued.
I contacted FamousFootwear and asked what was going on but they did not bother to reply. I have no idea what happened with my order and I'm extremely disappointed with their support service! All I want is to know the reason but no one tells me anything!

Clerk demanded my drivers license and scanned it into their computer for return of shoes with a receipt! This is their policy but it not clearly stated online- merely says easy return with receipt and one form of personal ID- nowhere does it say it has to be govt issued and scanned! No doubt the lack of return business requires them to sell your personal info to pad earnings. Never shopped there before and never will again and will file complaint with state atty general for deceptive business practices.

On 7/30/16 my son (33 yrs) and I (61 yrs) shopped at the Famous Footwear store at 10620 Melody Drive in Northglenn, CO 80234 - I wanted to purchase new shoes for my son as a gift. He selected one pair only and I paid via credit card. My receipt indicated we could purchase one additional pair at 50% off by 9/14/16 as we had shopped during a BOGO.

Shortly after the 7/30 purchase, I learned the shoes were too narrow and caused him a lot of discomfort. He tried wearing them approx three times. There was nothing on the shoe box indicating they were narrow sizing but my son did not feel we could return them as he had worn them.

I mentioned we could still purchase one additional pair at 50% which would lessen the loss of the first/poor fitting pair. I returned to the store on 9/14/16 and with smart phone in hand, photographed a different style and sent the photo to him for approval on a second pair purchase.

He was not able to shop with me that evening but liked the second choice I made - during this second trip I mentioned to a Famous Footwear employee the problem we had with the first pair. She said we could return the first pair for in store credit but could not get a refund. Sounded perfect to me as that would give my son an opportunity to shop for something that would fit better than the first pair had but yet, the second pair may work well too. The young woman who helped me on the floor was very kind and extremely helpful in providing information we had not been aware of.

During check out I mentioned this information to a different employee, buying a second pair for my BOGO but wanting to return the original pair for in store credit. I was told I would have to make the return that evening as the BOGO was ending. The clerk at the register was rather confusing but I purchased the second pair of shoes then drove to my son's house to get the shoes for return.

On returning to Famous Footwear with the narrow fitting shoes for return, I dealt with yet another employee. Alyssa overheard some of the conversation I had previously on the BOGO purchase and return policy.

Alyssa now told me I would not get a full refund on the first pair due to the BOGO and confirmed the return would be approx $51 versus $86 dollars. This did not seem right at all that I should suffer a loss of $35 on the first pair. After all, they are the ones who told me I could return them.

None of the staff had mentioned the price difference until I returned with the first pair (for return). Alyssa said she did not hear the entire conversation I had with the previous clerk and there was nothing mentioning a restocking fee or other type of price reduction.

I'm afraid the two persons I dealt with at the cash register did not seem to know what they were doing. Alyssa called another store to confirm this BOGO return policy but rather than let me talk to the other store, she tried relaying part of the story but not in its entirety. Then Alyssa and the person on the other end of the telephone appeared to ridicule me and the circumstance. To get the proper credit on the first shoes, I was told I would have to return them all.

I ended up driving back to my son's house again, picking up the second pair I had just purchased and returning them. Then I returned the first pair of shoes and received full store credit. It still does not make sense that to receive the proper credit on the first shoes, I had to return the second pair of shoes. I had bought one pair and should have been allowed to keep the second pair but in order to get the proper credit, I had to return everything?

Alyssa was not a pleasant person to deal with, she did not seem to understand what she was saying and even after talking with another person - none of it made sense.

I should have been given full credit on the first shoe return and I should have been allowed to buy the second pair as I had just done. The return on the first shoes after all was an in store credit - money already spent. To run me around that way was insane and then to make me return the second pair, to get the full first credit was ridiculous.

How do you stay in business this way?

"I initially purchased Waterford Timberland women's shoes on 3/25/2016 at the store but they did not have my size. The cashier ordered them online and indicated that it would take up to 10 business days for the order to be delivered. I happily paid for my shoes and waited for them to be delivered. I waited, and waited and waited. I tried to track the package through their website to no avail. I called customer services on 4/7/2016 and they indicated that the shoes "were not in a sellable condition". When asked further, the representative told me that they don't have the shoes within a hundred miles of Connecticut.I was issued a refund in the form of a check which eventually did arrive. I live in florida so I asked if the shoes are available in this area, they happily took my money and again I waited. "The shoes were not in a sellable condition" (AGAIN). I am still waiting for my refund. Good luck when ordering as you will WAIT FOR NOTHING. "

Don’t order from www.famousfootwear.com. I have purchased two pairs of the shoes from these liars. I got all details about the purchase. And after 3 weeks I got the shoes, but one pair was completely wrong. The seller wasn’t happy about this situation and didn’t want to change the shoes. I need to persuade him, but I have no idea how to do it. Maybe other users have any ideas and offers. Please.

I will never purchase a pair of shoes in famous footwear again! I always go into famous footwear to buy school shoes for my son, today we went to the location at the St. Augustine outlets. I came in with my mother son and 2 year old daughter. I was in the store about 5 minutes when my daughter started to complain about having to use the restroom. She started to grab her privates with how badly she needed to use it! I ran to the counter and politely asked while explaining that she was 2 years old and could not hold it. The girl at the counter said no, and that I'd have to walk all the way to the food court to use the restroom. It's about a mile walk when your with a toddler! I said she can't hold it and really needs to go! She told me no again and said I'd have to walk to the restroom at the food court! Unbelievable, my daughter with panic in her eyes and me with shock! I said so I guess it's okay if she pees herself?! I cannot believe it. I left the store and walked two stores down, I went inside explained the situation and was allowed to use their restroom, where my daughter almost peed on the floor. I thanked them and left. I went straight back into the famous footwear and asked to speak with her manager. While talking to her almost in tears with how frustrated I was, she apologized and I asked her if she would have allowed my 2 year daughter into the restroom? She looked me straight in the face and said no! Ha! I seriously hope they don't have any children and are put in that type of situation. I am outraged, very disappointed and will never purchase another pair of shoes from them. They are horrible!

Consumers should have knowledge of store's exchange policy in clear view. before they purchase meechandise in your store.
I am a single mom and full-time college student living on a very budgeted income. My 6 year old saved up his allowance money to by a pair of Skechers Lights Shoes. (he earns $1.00 a day for good grades and good behavior at home and school )... On Friday March 7, 2014 I took him to Famous Footwear to buy the shoes, he was so excited he wore them out of the store and to the movies to see Mr. Peabody. The next day he told me the shoes had been hurting. I promised him we would take them back and get a bigger size... I was unable to keep that promise. :(
When we arrived back at the store, we informed the saleman that the shoes had been hurting and that he may need a bigger size in that particular shoe; however they did not have the 12.5 size he needed in the same color and style. My son decided that he would choose another color and style of the Skechers shoes (ORY Black/Blue 95910L Air tricks) which was a $25.00 added differnce from the shoes he originally purchased. He was again excited and put on the shoes to wear them out of the store, but when we got to register the same salesman who first greeted us upon arrival, took the returning shoe out of the box and noticed tiny wear marks and stated that: " they would not be able to take them back" I asked " WHY?" and that is, when I found out about Famous Footwear's exchange policy. The sales man showed me that the policy was located at the bottom of the receipt and highlighted the small print: "Merchandise can only be refunded or exchanged if unworn" WHAT! I was not only shocked that I had to keep a pair of shoes that hurt my son's feet, but I was very hurt, watching my 6 year old son cry, while giving back the other shoes he chose; because I could not afford the other shoes ($55) without the refund from the shoes he was returning ($30). The salesman gave me the number to Customer Service, who I contacted immediately; and learned in so many words that :
1) Their mechandise is important and the customer is just their means of making money and that,
2) My 6 year old son, was not getting his earned money back, and he would not have the shoes he worked so hard to earn.
Every Consumer should be given the Right and Respect to know any store's Exchange/Refund policy prior to purchase "Not After" they have spent their hard earned money, No Matter How Young They are...