Fareportal’s earns a 2.2-star rating from 8 reviews and 21 complaints, showing that the majority of travelers are somewhat dissatisfied with booking experience.
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Terrible Customer Service: My Nightmare Experience with CheapOair
So, I don't know about you guys, but my experience with CheapOair was a total bummer. I had to cancel my flight to my granddaughter's wedding, which got postponed because of the Coronavirus Pandemic. After that, I figured I'd cancel travel insurance they had offered, because I ain't no dummy, and boy, was I right. I tried calling, chatting, and calling again but couldn't get any help. They put me on hold for almost an hour, and then a call got dropped or busy signal. I was about to lose my mind, when I set up a call back for 10 am the following day. But guess what? No call. And no call for the other times I set up as well.
I was ready to give up, but then I thought, why not try contacting the CEO? And you know what? That worked. I finally got a call from a customer service rep, but the issues didn't stop there. Of course, CheapOair sells tickets to Vivaerobus, a Mexican airline, and that added another roadblock. I begged CheapOair to contact the airline to get vouchers for those who bought tickets, but no response so far.
All I can say is, I don't recommend CheapOair to anyone. Their service is lousy and the customer support is nonexistent. It's been a nightmare to deal with them, and I wouldn't want anyone else to go through this mess.
Overview of Fareportal complaint handling
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Fareportal Contacts
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Fareportal phone numbers+1 (866) 636-9088+1 (866) 636-9088Click up if you have successfully reached Fareportal by calling +1 (866) 636-9088 phone number 0 0 users reported that they have successfully reached Fareportal by calling +1 (866) 636-9088 phone number Click down if you have unsuccessfully reached Fareportal by calling +1 (866) 636-9088 phone number 0 0 users reported that they have UNsuccessfully reached Fareportal by calling +1 (866) 636-9088 phone numberCustomer Service Manager+1 212 478 0335 ext:9093+1 212 478 0335 ext:9093Click up if you have successfully reached Fareportal by calling +1 212 478 0335 ext:9093 phone number 0 0 users reported that they have successfully reached Fareportal by calling +1 212 478 0335 ext:9093 phone number Click down if you have unsuccessfully reached Fareportal by calling +1 212 478 0335 ext:9093 phone number 0 0 users reported that they have UNsuccessfully reached Fareportal by calling +1 212 478 0335 ext:9093 phone numberVice President Of Marketing
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Fareportal emailscompliment@cheapoair.com90%Confidence score: 90%
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Fareportal social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025
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