Fareportal’s earns a 2.2-star rating from 40 reviews, showing that the majority of travelers are somewhat dissatisfied with booking experience.
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Terrible Customer Service: My Nightmare Experience with CheapOair
So, I don't know about you guys, but my experience with CheapOair was a total bummer. I had to cancel my flight to my granddaughter's wedding, which got postponed because of the Coronavirus Pandemic. After that, I figured I'd cancel travel insurance they had offered, because I ain't no dummy, and boy, was I right. I tried calling, chatting, and calling again but couldn't get any help. They put me on hold for almost an hour, and then a call got dropped or busy signal. I was about to lose my mind, when I set up a call back for 10 am the following day. But guess what? No call. And no call for the other times I set up as well.
I was ready to give up, but then I thought, why not try contacting the CEO? And you know what? That worked. I finally got a call from a customer service rep, but the issues didn't stop there. Of course, CheapOair sells tickets to Vivaerobus, a Mexican airline, and that added another roadblock. I begged CheapOair to contact the airline to get vouchers for those who bought tickets, but no response so far.
All I can say is, I don't recommend CheapOair to anyone. Their service is lousy and the customer support is nonexistent. It's been a nightmare to deal with them, and I wouldn't want anyone else to go through this mess.
Fareportal reviews 0
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About Fareportal
The website's interface allows for a streamlined booking process, where customers can manage their travel plans in one place. Fareportal also provides a customer service team that is available to support travelers with their bookings and answer any travel-related inquiries.
In addition to its core booking services, Fareportal offers ancillary options such as travel insurance and assistance with obtaining passports and visas. The company caters to a global customer base and has a presence in several countries, allowing it to serve travelers with international and domestic travel arrangements.
Customers using Fareportal's services can expect a focus on convenience and a selection of travel deals that the platform aggregates from various suppliers. Fareportal aims to provide a functional and accessible service for individuals planning their travel, whether for leisure or business purposes.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fareportal. Make it specific and clear, for example, "Unexpected Charges for Flight Cancellation on CheapOair."
4. Detailing the experience: Provide a detailed account of your experience with Fareportal. Include key areas such as booking issues, customer service interactions, refund or cancellation problems, hidden fees, or any discrepancies in advertised prices versus actual charges. Mention the date and nature of the transaction, and describe the issue in detail, including what you expected versus what actually happened. If you attempted to resolve the issue with the company, outline the steps you took and the responses received. Explain how this issue has personally affected you, such as causing financial loss, stress, or inconvenience.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Fareportal. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that you have included all relevant details and that your description is easy to understand. This will increase the likelihood of a satisfactory response.
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Overview of Fareportal complaint handling
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Fareportal contacts
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Fareportal phone numbers+1 (866) 636-9088+1 (866) 636-9088Click up if you have successfully reached Fareportal by calling +1 (866) 636-9088 phone number 0 0 users reported that they have successfully reached Fareportal by calling +1 (866) 636-9088 phone number Click down if you have unsuccessfully reached Fareportal by calling +1 (866) 636-9088 phone number 0 0 users reported that they have UNsuccessfully reached Fareportal by calling +1 (866) 636-9088 phone numberCustomer Service Manager+1 212 478 0335 ext:9093+1 212 478 0335 ext:9093Click up if you have successfully reached Fareportal by calling +1 212 478 0335 ext:9093 phone number 0 0 users reported that they have successfully reached Fareportal by calling +1 212 478 0335 ext:9093 phone number Click down if you have unsuccessfully reached Fareportal by calling +1 212 478 0335 ext:9093 phone number 0 0 users reported that they have UNsuccessfully reached Fareportal by calling +1 212 478 0335 ext:9093 phone numberVice President Of Marketing
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Fareportal emailscompliment@cheapoair.com90%Confidence score: 90%
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