First National Bank [FNB] South Africa
Reviews and Complaints

I am formally complaining about FNB's connect services. When I requested two sim swaps with FNB on the 9th of October, only one of them went though. The other number, more than 24 hours later, still has not been swapped. Moreover, three times, out of the number of times I called to get this sorted, the call centre agents just dropped the phone on me without letting me explain the situation. I also tried to handle this myself with their online banking site, as promoted here: https://www.fnb.co.za/demos/FNBConnect-How-to-do-a-SIM-SWAP-via-Online.html and here https://www.fnb.co.za/fnb-connect/learn/sim_queries.html, and all I got where errors. I finally got told by a consultant that the system had not been working for months. This means they are falsely advertising services they cannot deliver, and thus wasting customer's time and betraying trust. I am deeply disappointed at the service, and infuriated by the incompetency.

To whom this may concern

It is with utmost disgust and disgrace that I send this mail to you.
I have never received this level of service from you before in my life.

I have been banking with you for so many years and as I reflect on the day I opened my very first account with you, I was promised all sorts of reasons why fnb was the best. Little did I know that this was going to be something I need to deal with and trust me when I say I will be making my way to cancel every account myself and my family has with you.

I have applied for a loan through my private banker (Which is a service I pay for every damn month) on the 5th december already. I am still to receive a response after numerous mails and phone calls. You offer me all sorts of deals on a daily basis and for the first time I concider utilising one of them, this is the process I need to undergo.

I am dealing with lawyers and attorneys who charge me daily for this delay as I need to get my things in order but what do you possibly care about your clients? How much do you possibly care? What a pathetic and unprofessional platform you provide.

Total and utter disgust

—
Roxanne martinique van niekerk
[protected]
[protected]@gmail.com

Atm beneficiary transfer made from FNB to FNB on Saturday afternoon and has still not reflected. Called Monday (today) at 8am and spoke to Ronell Golddin and she stated it will be released in an hour. Called back almost two hours later the manager said he will escalate the issue because it is a huge concern the funds from FNB to FNB is not reflecting after so long, toke my contact number and said he will call me back and guess what 2 hours later and no phone call, this funds is my sons school fees and aftercare. I'm highly pissed off and want this sorted out ASAP

On the 28 October 2017 a web purchased was done on my Fnb account without my knowledge or approval I contacted the bank immediately they forwarded me a form to complete and to return which I did .A week went by no response from the bank I than called the bank after 28 minutes on the phone they told me to fill out another form and e-mail it back to the bank which I did . Another week pasted still no correspond from the bank I called them two days ago again spend 19 minutes on the phone and the consultant told me to call back after two days because they are still busy with my query. Today I called again 21 minutes on the phone I explained my problem to the consultant and she put me on hold and never returned. At the moment I am scared to put more fund's in this account and the level of service of the consultants is poor.My best option would be to close my account
This is really unexceptable behaviour from the bank.

Good day sir or madam

My name is mafusi Mirriam Radebe the owner of Karitlhoni trading and projects.
I wrote this Letter as a request for help to FNB BANK to this urgent matter.
It was on May 2017 when I receive invitation from Department of water and sanitation in Pretoria to supply them with (MERKSTOP 2000R GRINDING DISC)
I all over to check what is that kind of grinding but they said they don’t have it up until I go to internet and find only one supplier by the name of sk supplier and I called them to send me quotation so that I can be able to send them
After some few days I got and email from that people who called them department of water and sanitation confirms that my quotation was approved I can deliver to address that appear on my approval that’s where I requested one of my friend who use to help me to help for that material that was needed, fortunately he help me as usual .after something like two hours I called that people of department again that where I spoke someone who said that number of for hoogmediclinic in Pretoria.
I started to suspicious and go again to internet and search for the real numbers for department of water and sanitation explain my matter and told me that those people are scam if I already made the payment I have to go to bank and ask for reversal from both banks .I quickly went FNB they gave the number of fraud line I spoke with Samantha triegaart and she told me to open the case .I send All things she requested from our side which is :affidavit
proof of payment
Case number
And account number
after some few weeks I made follow up with both banks asking if the manage to make reversal but unfortunately they said no without further explanation the only person who called me after that incident was morwesi at Nedbank told me that I must tell Samantha to provide me indemnity form.
I called Samantha and she send indemnity on my emails and we do as she requested and send it back to her, I sent that indemnity for more than three time without respond then I called morwesi again to ask if She has received that from Samantha but she said no and morwesi said she is still waiting to hear from Samantha, after that I called Samantha several times but I could not get hold of her till date
Right I’m in the position where by I have to repay that money because the person who borrowed money want His money back and He is angry with, He said he has nothing to do with that I must handle everything by my own.
CASE NUMBER IS: 207/5/2017
ACCOUNT NUMBER: [protected]
ACCOUNT HOLDER: ITSHWARELENG TRUST
ACCOUNT WHERE WE DEPOSITED THE MONEY IS: [protected] FOR NEDBANK ACCOUNT HOLDER
I REQUEST URGENT ATTANDENCE TO THIS MATTER PLEASE BECOUSE I VE BEEN WAITING FOR MORE THAN SIX MONTH NW

THANK YOU

KIND REGARDS
MAFUSI RADEBE

I deposited 177.00 into my account on Oct 4 2017 and the branch manager confirmed that they were over on cash that day but just smacked her lips and said she couldnt do anything about it... Talk about being rude and bery unprofessional..mistakes do happen i do them on a regular but for her to act the way she did was uncalled for...if this complaint doesnt work i will move forward just because the prinicpal of the matter not the money

I will be leaving fnb I must say that this is the worst banking experience I have had between the 6 I have had. Customer service is very lacking. Every person I talk to on the phone seams like they really don't care. I have made multiple deposits that have took 3-4 days to go in my account. And have tried to make purchases that were declined because the bank didn't agree with the product witch is [censor] and an invasion of privacy.in my opinion this bank is by far the worst customer friendly bank there is.in conclusion, [censor] first national bank!

My father and I went into the bank to open a checking account for him. My father has a traumatic brain injury and I am his durable power of attorney. I gave the manager a copy of the POA paper work and we requested that I be added o my Dads account as an authorized user .Also we were asked if we wanted overdraft on he account which we absolutely declined. We were assured that all had been done according to our requests.
Sadly my father fell and suffered a very serious laceration and he needed to be hospitalized and then sent to a nursing and rehabilitation center. I was unable to access his account online over the phone or in person. I was unable to transfer money from my account to his . The bank also allowed a $ 25.00 transaction to put the account in the negative and charged $ 102.00 to do it. we have been lied to, disrespected hung up on, dismissed disregarded and discriminated against. after complaining to a banks employee the area manager called and said not only was he closing my dads account but he was closing mine as well with no authorization. we are horrified that this bank has been allowed to conduct such poor business and gain financially from our misery . My father is on social security and cant even cover his bills in a month with out our help. This bank is robbing from the poor and discriminating against the elderly and disabled

good day to whom it may concern.
I had the worst experience ever at one of the branches on the 3rd of October i walked into an FNB branch in Soweto Diepkloof Square to be met with the most appalling behavior of an extraordinarily rude branch consultant by the name of Sifiso Mazibuko FN4711645(given by the manager). All I requested was a statement collection on my flexi- fixed deposit account, he told me the account was inactive and closed. i was confused because to my understanding such an account is an interest bearing account and asked him to explain further he said I had not made a deposit since the account was opened which was in-fact true, i kept it in-case i had to invest money in future. I needed the account number for a policy that had to be paid out as my life partner who is the farther of my daughter had just passed away and I explained the latter to him, if anything he should have treated my transaction with compassion and empathy. instead he got up told me he wont assist me, flashed his name tag in my face and walked out the branch when I asked to see his manager. He left me sitting at is workstation unattended for 10 minutes. I asked the consultant next to him to call me the manager and she showed me where to find her. I was assisted by his manager (nsephiri) effortlessly and with courtesy however was still disturbed by his attitude when he returned to his work station when he gave me a very condescending look. I felt stripped of all human dignity and respect never mind highly humiliated and still can not deal with the treatment received from Sifiso as a mourning person he has hurt me to the ultimate extent and I still cant forget the disgrace he put me through in the banking hall. If this is the customer eccentric drive FNB has to portray to clients and if this is the training given to its employees then I i'm absolutely appalled and astonished and could never recommend the Diepkloof square branch ever! As a result I went to Standard bank and opened a new investment account with them and have decided to have the policy payout into that account rather because i do not wish to experience the tormenting service that I have been put through in this particular branch.

Good day when I opened my fnb account I went into the bank to give proof of address the ladies there told me that I can collect my card inside the bank. I told them that they said they are going to deliver so they said they can cancel the delivery one and I can collect inside the bank. I agreed. A few days later someone came to my work with my card I told them that I was collecting inside the bank as I never had the proof with me due to communications with bank. I then went into the bank and collected my card. I'm now being charged R130 for that 2nd card which I'm not happy about. Why would I in the first place want 2 cards. This is unacceptable as it's due to your staff miscomunications. I switched from capitec to fnb due to things like this. My Id no is [protected] Mrs mm van Zyl. I want this to get sorted out asap.
Many thanks
Mellisia
[protected]

I have applied for a lone online, with the knowledge that is Quicker, faster and safer o dear its not as simple as I thought...
I have sent trough all the relevant info that you needed... Great I received my SMS Stating that is has been approved... I did rely to the sms nothing yet

Around 13:30 yesterday 14/09/2017 I called the so called call center number there has been no help from any of the call center Staff
I have been transferred from one department to the next, promises has been made to me to short out my problems
ID [protected] becouse we only a number and not a person

I have been on the line since 10: 00 this morning with FNB
15/09/2017
its now 15.:40 no response from any FNB Consultant

Your biggest Client and Fan

Hi .

Last week I received a call about the delivery of my FNB bank card and gave the relevant info address and times etc.

Was informed that delivery will be on Tuesday 5 Sept 2017 from 8am till 12 o clock.

I waited the whole day. I received an SMS that there was a delay . No problem I still waited and no calls or further correspondence was received .

I then phoned called the call centre and gave my reference no:FRB1974515.
I then get told that I must now wait till the following Tuesday for delivery. I am working in a very high noise and vibration environment and with safety issues am not able to be available at any time, which was a hard enough task to ensure I did not miss any calls or msg yesterday.

This possese a risk to me an others and feel that the service was not up to scratch and and the communication with me was not very professional.

Highly irritated and disappointed.

I applied for a Re-advance on my house and the interest rate is redicilous. When i phoned in to discuss this with the manager, it was told the only way i can get a better rate, is by submitting a competetive quote from another bank.
Im a private fnb client, and got a better fixed rate then i got on my house, so by the way, house rate is linked, which should automaticly be less.

After seeing the five documents you sent me where I have allegedly made a
fictitious claim against the First Nation Bank totaling $10.4 Million Dollars, that was supposedly lost in the system. I am not a customer of FNB nor have I ever been. It would appear that a group of SCAMMER(S) has stolen my personal information to submit a false claim to recover $10.4 Million Dollars sent by ECOWAS to me as compensation for this massive SCAM that has been circulating the internet for the last eight years.

I truthfully had no knowledge of anyone making this claim under the guise of me personally making the claim.

I have my first over draft of $3.94 in my checking account, which was opened many years ago. They left only an automated voice mail in my home phone telling me to contact the FNB 800-xxx number.
I visited the branch but it is close after 5pm M-Thu. I called and talked to a person and left my cell number but no one ever called back. I finally went to another branch close to my work and found out I was charged $12.00 every 3 business days for a total of $60. I called back ans spoke to an assistance manager ans she agreed to refund $12, just bc no one called me back on the date that the last charge occurred. A few days later, I finally spoke to Jen Mangle, the branch manager, and she said there was nothing she could do for me, and she wouldn't refund even the $12 if it was her.

I have never had such bad customer service anywhere with any banks..
The branch is at Hampden Center at 4860 Carlisle Pike Mechanicsburg, PA 17050 ...
Review about: First National Bank Account.

Yesterday our banker from FNB contact us and asked us to provide them with fica documents, we reply immediately, but after all FNB freeze our account, we have a feedlot and must use our FNB account everyday other wise the cattle are without feed. We phoned our banker and he said he sent all the documents through but still FNB freeze our account. We want to take this case to a higher level because FNB hijacked our business.

One thing I cont understand, I open my business account at fnb in 2001 millions went through that account, I received a purchase order for a job in soweto, went to the bank asked for a over draft on my account and it was denied, a colic of me mnr majeba got the concrete work on the same tender he hand in his purchase order and it was approved immediately
So I feel that fnb are discriminate against me because I am white and I am 16 years with you

While I was standing waiting on a teller in the Innes St Salisbury branch, I witnessed an employee (Brandy I think) ask another woman (short blond hair, not sure of name) a question and at that time I heard the blonde start speaking very nasty and hollering at the other woman. The brunette employee started crying while the blonde woman huffed and walked off. It was very unprofessional and embarrassing to watch. I walked out and will never come to this branch ever again.

It was so sad to witness this and to see a co-worker treat another that way was terrible. The verbal abuse was gut wrenching and should never happen to anyone.

This is not the first time I have seen the little blonde woman speak to other employees this way but it will be my last.

Good day my name is Patricia Mogashoa myself and my vollegues opened a group savings account With you. I am one of the signitories, in March I withdrawn R5000 from the account and used wrong account number. The money went to one of your customers account, who is no longer using that account. The account has been inactive for a long time. The customer is in Tohoyandou and she went to the nearest branch to ask them to transfere back the money tome. But they have been sending her up and down. Myself and one of the signitories went to our branch in Silverton to request them to reverse the transaction. Unfortunately they said it is impossible. Please help me get back my R5000 the group account no is [protected] Group name is Pta-s11 savings club. My I'd no is [protected] and my contact numbers are [protected].

From: pretoriusmarthie [mailto:[protected]@gmail.com]
Sent: Monday, May 01, 2017 6:43 AM
To: [protected]@fnb.co.za
Cc: Marthie Pretorius ; [protected]@fnb.co.za; [protected]@fnb.co.za; [protected]@fnb.co.za
Subject: Fwd: ref : [protected]

So how many times do u need to send this again?
Sent this on the 15th April and still the credit card is on my fnb? Looks like i have to contact all media including carteblance on this matter?
Thinus
[protected]

Sent from my Samsung device

-------- Original message --------
From: MARTHIE PRETORIUS
Date: 18/04/2017 07:12 (GMT+02:00)
To: [protected]@fnb.co.za
Cc: Thinus Pretorius
Subject: Fwd: ref : [protected]
Good Day

we do not know how many times after 7 years that we have to send this documents for someone at fnb to do their job?

here is the documents on Mr MJ Pretorius id no [protected]
please see that the credit card that is on his fnb account is removed...

thinus
[protected]
---------- Forwarded message ----------
From: pretoriusmarthie
Date: Sat, Apr 15, 2017 at 6:23 AM
Subject: Fwd: ref : [protected]
To: Thinus Pretorius

Sent from my Samsung device

-------- Original message --------
From: MARTHIE PRETORIUS
Date: 09/10/2012 11:33 (GMT+02:00)
To: [protected]@gmail.com
Subject: Fwd: ref : [protected]

Forwarded conversation
Subject: ref : [protected]
------------------------

From: MARTHIE PRETORIUS
Date: Wed, Sep 26, 2012 at 7:55 AM
To: [protected]@wesbank.co.za

Please check all the vehicles that we had on wesbank and send this letters to all >

i have send this docs to wesbank employees before and i dont know why they did not load this letters to it.

marthie

----------
From: MARTHIE PRETORIUS
Date: Tue, Oct 9, 2012 at 11:30 AM
To: [protected]@wesbank.co.za

Hi did you recieve this because i recieved a sms again.

Marthie Pretorius