Fitness 19
Reviews and Complaints

The first trainer called my 14yr old son a pussy and told him the girls are laughing at you. After complaining, II was talked into buying more sessions so they can" do it right!" Things seemed ok until the second trainer changed our appointments more than once and then never showed up to train my son! The response i get from mngt...you should have called? well, I'm doing that now" is what i replied!

Do not join this gym. The management there has no experience in management or in the fitness industry. They are rude to members, things are not cleaned well and machines are not fixed in a timely manor. The person who is in charge of billing is still in high school and has never done this job before. People have seen her painting her nail and reading a book instead of doing her job. There are four managers and two of the four are barely 20. They talk about the members and do not do their jobs. Most of the staff sits around playing on their phones and clueless about what goes on there. The staff does not like confrontation so if you have an issue with something they will put of dealing with it. The "general" manager has never been in management before and has never worked in the fitness business. He's rude and cocky and a jerk. Do not join this gym!

The new Manager sucks. Very rude. Been a member there since this location opened and I called my spouse telling him lets cancel because this new manager is not a people person at all. Was on the treadmill and not talking loud at all but laughing at friend I was listening to on the phone. The club was pretty empty. He walked up to me and told me no talking on my cell phone while on the machine. I don't have a problem with following rules but there are no signs on the walls stating this. People have been talking on there phones since the start of this club. I was not talking any louder than if I was laughing at a person who could have been on a machine next to me. He had a strange disposition when I walked in and I should have followed my first mind when first walking in when I got the feeling of uncomfortableness. That was the icing on the cake when he did that. I heard that he was a jerk but I got confirmation myself. There should be a spot on the Fitness 19 website for complaints. I will be going down to Planet Fitness ASAP. I was almost willing to give it another chance until he did that. Not to mention this dumb smile he kept giving me. Wipe the smile off your face. I can see straight through the fakeness. Wish the old management team was still there. They were great! You will lose more people if he continues to treat people like he did me.

This particular fitness francise has ripped me off for over $540.00! I was harrassed one morning while working out and I was asked if I wanted a free fitness assessment. Well, after the trainer showed me a few exercises, he proceeded to persuade me into signing up for a monthly training aggreement that I could not afford. My first work training with him, he worked me like I was a professional athlete and I hurt my shoulder. He said that if I quit, I am just a "quitter" like half of his clients. I made the most of my training and when I knew that I could no longer afford it, I told my trainer that I needed to cancel my membership. He completely blew me off every time I brought up the subject. By that time, I approached a mananger on my own and cancelled. However, because it was less than 30 days before the next billing cycle, I was charged another $540. When I saw that this amout was again deducted from my account, I spoke to the manager who told me to come in that morning for a meeting to discuss it. Conveniently, the other manager who needed to be in on the conversation was not availablem, so he promised to call me back between a specified time frame. He never called back and when I called to speak to him, he was conveniently out for the day! DO NOT JOIN THIS GYM! The owners are liars who are barely on the other side of the law. They don't care about your or your fitness goals. They only care about their bottom line! I am furious and because I signed their contract, I have no legal recourse to get a refund. I did this all to look great in a wedding dress in June. They misled me and completely exploited me. These people are disgusting!

This gym constantly over charges members, bills members an extra $19 once a year without notice, and after canceling they continue to bill. Some clubs shut down without notice and DO NOT refund any member their monthly bill and also DO NOT refund prepaid personal training. Very bad business and no corporate numbers.
This is the CORPORATE NUMBER- [protected]
CORPORATE FAX - [protected]

Call and fax all complaints. Something NEEDS to change!
I do not recommend this gym!

More worried about bottom line than their clients. After joining my first FREE session was more of a sales job than a training session and they even counted it as a session, never even touched a machine. I set up some training session's and after giving them the schedule I wanted to work with he set me up with a trainer that worked different days and time (way to listen to your clients Keith). After buying $300.00 worth of personal training I called the GM Keith a couple of weeks later to ask him what my options were after a heart condition came up, the first thing out of his mouth was "they are not refundable" WO I didn't even ask about a refund just wanted to see what to do.Didn't even ask how I was doing through the entire conversation. The club itself is a nice, clean place to work out, shame when 1 bad apple ruins the whole batch.

I purchased a membership for my Wife and myself about 3 months ago, after building my own gym at home and finding out that my wife is pregnant, I decided to cancel our memberships, I walked into Fitness 19 to cancel and some young kid at the counter stated that the system was down and that he could not cancel at this time that I would have to return at a later date, after telling him that I needed to cancel at that moment, he gave me a very bad attitude wrote down my information for the cancellation & stated that It was done and no additional charges would take place since I had been automatically charged the previous day. The following month I received a charge on my account for both memberships after I was clearly told that I would not be charged any longer, I went back to the fitness center (was not greeted for about 10 min) finally a young lady by the name of Kristen approached me to see what she could help me with? I told her to verify my membership cancellation, she told me "just wait", walked into some back office 15 minutes later she returns to tell me that she does not have the authorization to cancel and that someone else has to do it, I asked if she could get someone that can, she said "wait"! Some guy by the name of Al Garcia comes up to me and tells me that the system is down and that I cannot cancel right away and to come back later... I told him that I would not leave and to cancel my membership immediately, (with an attitude) he walks away begins speaking to some new member (signs them up) returns with some yellow slip (10 minutes later) and tells me that its been cancelled. I'm a customer service trainer for a major U.S company and this is one of the worst customer service experiences I have ever had... I will make sure to use every possible resource available to share this horrible experience to the public and most importantly to the City of Riverside. The employee: Al Garcia is a horrible asset to any organization.

I canceled my membership after getting Silver Sneakers (which is free). Mike, the manager, put my membership on hold instead of cancelling. After 6 months, I am being charged again, so I advised my bank that these were unauthorized charges. Now, Mike is threatening me with a collection agency. I am unable to use a gym at this time due to a broken back. Do you think this matters to him? Fitness 19 is a ripoff.

The management is horrible. I sent in a letter to cancel on March 30, 2012 which was effective April 1, 2012. They started to leave me messages asking for payment for April, then May, etc. I called them and told them I cancelled effective April 1 - The associate said "no problem - I'll take care of it". Then more voice mails demanding payment for June as well. I called again - got the same nice person (not a manager) and got the same response. Then got 2 calls in the last week wanting payment for July. I personally delivered another letter to the business, but got another call yesterday.

These people are incompetent and obviously desperate for $$$. I recommend staying away, as you cannot quit or get rid of these people!

I became a member at the beginning of 2012. I liked the place even though customer service was lacking, I wasn't going there for the customer service. I received a free session with a personal trainer and decided to do the "limited time offer" of 5 sessions with a personal trainer for $99. I told them who I preferred to work with and was told the person would call to set up the appointment. Three months later, no phone calls, no nothing. I contact them about a refund since I haven't received any services. I was informed that they only do refunds for 7 days. He tried to offer me the service, but I didn't want it anymore. I already have other plans for my summer. I signed up for a time when I was able to. They dropped the ball and basically have stolen my money. I am canceling my services with them. BAD business.

This is the worst place to give your credit card info to. They will keep charging it even when you want to cancel. I joind in april 2011 before they were to open in june 2011 they did not open unitl 2 nd week of july 2011 and when I went one time I said this place is a dump and small, my house is bigger than this place! I turned in a letter the next day saying I wanted to cancel and like the contract said I had to and that I had 5 days to cancel. They did not want to honor it and lied to me and said the were open more than 5 days. Which was not true because I called to see when they were opening every 2 or 3 days since june 1st when they were supose to open. And the day before I went the guy told me they should be open tomorrow once the fire marshall gives them thy're permit. They also said they would send me a letter letting me know when they were pne and to come in and work out. But that is the catch if I would have waited until the letter came it would have been more than a moth of them open! Thus you can not cancel your contract. I wonder how many other people got ripped off?

I was a member of the local Fitness 19 for 8 years, but I had to cancel because of personal physical problems. I was told if I canceled before the 15th of the month, that I would not be charged for the following month. Sure enough, I was charged anyway for an extra month even though I canceled on the 15th. How can I be charged for not using the gym, especially when I am physically unable to use the gym. Seems highly immoral and unethical to me.

I was assaulted by another member of this gym on my first day there. The management did not call the cops nor did they kick out the person who hit me in the face. In hindsight, I should have called the cops and sued both the gym and the "crazy guy" who actually laid hands on me. This gym is a joke and should be avoided if you like to workout and not fight at the same time. The ###s who work there are useless and the gym equipment is sub-par at best.

Owner rude & dishonest. Staff does not process paperwork properly. Had to go to Better Business Bureau to get membership closed. Ridiculous! These people give gyms a bad name.