FlixBus / FlixMobility
Reviews and Complaints

Booking Confirmation n°: [protected]
Bus Trip on July 29th from Nîmes (departure at 2:20am) to Ljubljana (arrival at 10:10pm)
2 people (Clément Bonhomme & Nathalie Robert)

- Unethical Behavious: the staff (bus drivers) did not speak a word of english, were rude and impatient. None of them scanned our tickets or even tried to make an effort to guide us through the trip, which we had to figure ourselves (route, schedule, stops, etc.).

- Schedule Delays: with all the stops made along the trip (at the stations or at the resting areas), we ended up being 1h20min late at the Ljubljana Bus Station (arrived at 11:30pm when scheduled at 10:10pm). This situation had us even more stressed since we only had about 20 minutes to figure where to take our next bus (information that, once again, was not provided by anyone on the bus).

- Lack of Comfort: the bus we took was not even a Flixbus bus, but "Eurotur". The inside was small (no room for legs), there was no wi-fi service (which was suppose to be provided for free), no seatbelt, and above all: no air conditioning. The temperature inside the bus was unbearable, and everyone on the bus was complaining.

This 20-hour long bus ride was one of our worst experience we have had, especially for the price we paid. We ultimately paid for a service we did not get, and that is why we are making this complaint.

We want to request a refund for our first bus ride from Nîmes to Ljubljana.
129, 99€ x2 = 259, 98€

Thank you for considering our complaints. We now expect a positive response.

Regards,

Clément Bonhomme

My name is Nguyen Thi Hong Nhung
Email: [protected]@gmail.com
Tel: +[protected] (Vietnam)
Terrible service! I bought Interflix package (99eu) on July 31 to get 5 voucher codes to book bus trip. After finished my payment, they sent me 5 voucher codes. I waited after 48hrs then my codes can be activated. However, I only can book 3 routes successfully. The other 2 codes are invalid. After sending complain to Flixbus team, they sent me an email and blamed that because I did not copy paste the codes, maybe I typed wrong code (No! I copied pasted the code from my email, I'm not stupid like that, and I books 3 trips successfully, they even did not read my email because in my email I mentioned about those successful bookings). They also blamed that maybe I bought from others partners, not from them (I bought from their official website, not from others websites, apparently, they did not check invalid codes that I sent them in my email)
After waiting for 24 hours, they sent me the same email like the email they sent me yesterday! They just sent one template email for every questions from customers? What kind of this company? Is that the way they build their customer satisfaction?!

First of all the bus came 1hr 20 minutes late, and i was notified it would be a white bus. Instead it was the same green.

Now coming to the attitude of staff, He tried to charge extra €7 for the extra bag, I inquired him about the price and he was lying to me and saying it's €9 while my bag is way less than 20Kg. I showed him the policy written on booking and paid him 2€.
Now when i entered bus he forced me to go upstairs and again lied to me that there are too many people down, where as there were empty seats available.

I was waiting outside toilet as there was someone inside but forgot to lock the door, He askes me to open the door, when i told him it's occupied he came and opened the door and embarrassed the person as well.

There is no soap, no water in the toilet, The toilet seat was gross.

I didn't expected such kibd of service in the Germany which is famous for it's spectacular transportation system.
How can i trust such service in which con are dealing.

Booking No: [protected]
Customer Name: Caroline Moore and Zack Thomson

Leaving on 26/7/18 to Budapest Nepliget at 20:30
Arriving on 27/7/18 to Bucharest Autogara Militari at 12:35

When we were boarding the bus in Budapest, there were not enough seats left for us to sit except for 8 open seats in the very front (first 2 rows on each side). My friend and I as well as 2 others approach the 2 rows on the right side. Both bus drivers aggressively tell us that these are special seats for customers who have paid for first class and that we cannot sit in them unless we pay them the difference.

I have booked FlixBus several times now and have never been given the option to purchase "first class tickets." When we asked him to show us the first class seat option on the FlixBus website, he did not respond and started started yelling at the 4 of us very aggressively in his native language. He would not let us sit in the seats until we paid him 8 euros per person. Soon after, we saw him split the cash with the other bus driver (something we could see being in the first row on the right side).

In addition, when crossing the border from Hungary to Romania we saw the same bus driver take cash from a young couple waiting at the border. This couple were then allowed to come on to our bus. It was clear from observing the interaction they did not have a FlixBus ticket.

I would like to report these bus drivers for scamming FlixBus customers, using FlixBus for personal profit, and making customers feeling unsafe. I kindly ask for a refund of the 16 euros that was taken form your drivers.

Me and my partner bought the tickets to go from London to Bruges Belgium on the 20/7/18 and back on the 22/7/18. The booking no was #[protected]. The problem became when we waited for the bus to come on the way back home the bus came late meant to be 12.45 on the 22/7/18. Anyway the bus came and the driver scanned the ticket and said that was our wrong bus and we have to wait another one. the driver looked at the ticket and still said that was not our bus so we waited for another bus. The driver been driven the bus with L80 number on the bus. We waited another hour not knowing if that was our bus or another one should come. Then decided to call your company in Germany spoken with the lady on the phone she checked the booking ticket number and confirmed that it was our bus and couldn't do anything about it, she said we have to find another alternative journey to go home. So we been left in Bruges with little money because the driver didn't do his job properly. We had to travel all the way to Brussels and next day go on the bus again home. I mean how your service working not counting people how many should be on the bus? it should be some sort of list. We both missed jobs back home and had to spend more money to buy another bus tickets and a hotel for another night. absolutely not happy we have not been on that bus on the way to London booking no #[protected] and want a refund.

Hi All,

Please avoid travelling with Flixbus.

I am sharing my 2nd worst experience with flixbus travelling to and from Paris.

I had a booking for Paris for 14th July 2018 (to celebrate bastille day function) at 2.00 P. M from Brussels Noord Station.

After reaching to the bus depot I got a message that Bus is 90 minutes late and now the bus will depart at 3.30PM, hence we had

to wait 1.30hrs at bus stop, when we asked about the exact timing to the flix bus representative, he had no clue whatsoever.

Then finally the bus arrived around 3.30-3.40 PM and everyone boarded the bus even after they didn't maintained the departure

time and left around 4.00PM.

It was showing in the app that bus will arrive Paris at 7.00 PM but the driver told us that it will reach at 7.45 PM.

Please note : The next bus to paris which was originally at 3.00 PM departed at right time from brussels :) while the bus

originally at 2.00 PM didn't : (

All our plan to celebrate bastille day was ruined due to their pathetic service, you can never trust flixbus with timing and

service.

The same story was repeated while coming back from paris, the bus timing was 3.10 AM from Bercy Seine but there was no bus

there till 3.30 and thier was no representative, no official communication. we tried reaching out to customer care but no luck.

After all that when the bus arrived, it was a pathetic bus, seems like they had some partner company bus. it was pathetically

uncomfortable.

Flixbus should definately shut down thier company to help thier customer have hassle free experience.

Having said all this, please note that this is not 1st time I faced this problem with flixbus.

I had booked ticket to Paris Bercy Seine from Brussels North Station scheduled on 27th April 2018 at 15.45PM.

We reached to north station at 15.00PM and was waiting for bus when we started getting message from Flixbus about late

departure of bus which started from 20mins delay to 1hr 55mins delay.

We kept checking the online app for the real time update and it was also showing the departure time as 17.40PM. I even tried

contacting Flixbus representive present there who had no clue about the delay.

Then when we asked the representive again at 17.35 PM that when the bus will be arriving, he said the bus had already left.

How can your company do this witha ny traveller, you telling them about the delay through messagea and app, and still

departuring the bus before the expected time.

All my booking for Paris on that day was also wasted and then I had to take another bus next day at 4 times the original price

to reach Paris.

Date: 14/07/18
Reservation n: [protected]

Hi, I am reporting you what happened this evening.

I was expected to take a Flixbus bus from the Mestre railway station (Italy) with destination Taranto (bus number N440) at 21 pm.
At 20:30 pm I was already in front of the station where all Flixbus stop. As at 21.00 pm I did not see my Flixbus, I tried to find its current position on Flixbus app. No information were available. I also called the customer services. The system told me that my Flixbus was ON TIME (how that was possible as it was already 21.00 pm?!).

At that point, I asked to a Flixbus employee to help me. He called your offices (I suppose) in order to have more information about my bus as I was unable to find information by myself. That employee told me that my Flixbus was expected to come at 22.00 pm, so with 1 hour of delay.

For me was fine. I was fine to wait.

Suddenly, I saw a message on my mobile telling me that there have been a change of buses: instead of Flixbus my route was supposed to be covered by another company called CEGLIE with "a black bus".
Finally, I realised that the bus had left at the right hour but with another company, and so I was waiting for anything. No bus would have come to pick me up. I want to point out that the message was sent me 30 minutes before the departure (at 20:30). I do not know why I received it in late. Maybe because of the storm that was occurring in Mestre at that time.

Anyway, in the end, I have to stay here the entire night.

I do not know if I can receive a refund for this inconvenient but there are some things that I want to point out:

1st: you cannot send a message and not publish the same information on the app as it is supposed to be "online". Someone may not receive a message on time (as happened to me).

2nd: the employee that is in charge of the transportation is obliged to say something to the crowd if Flixbus has changed company.in fact, I remember that black bus coming at the station and NO ONE said "hey, there was a change of company, this is the bus for Taranto". You can imagine that if you do not suspect anything, people keep on waiting Flixbus without caring about other company and their destination. What I want to say to your colleagues: to make a call or screw something to the crowd in order that anyone can hear them may change people's experiences with your company. At this time I may have been at home instead of still being at Mestre station only because I did not receive your message on time.

4th: there still something to clear up: why the customer service told to your collegue that the bus was still coming?!

I hope that this complaint may be of inspiration for you as I am not a first Flixbus user.

Best regards.

Veronica Burgoni
Italy
+39 [protected]

Dear Authorized,

I had buy two tickets from Copenhagen to Malmö on 12th march, 2018 ([protected]). But we couldn't use this tickets because of health problems and then I informed to Flixbus via e-mail and also I wanted to a voucher code for unused this tickets. But I couldn't receive any e-mail regarding the matter.

Could you please inform me about the voucher code for unused tickets?

Regards,
Nihal C.

Dear sir/madam,

Reference: booking number: #8071705045i, departure 14:05 augsburg (augsburg p+r nord), connection 036 direction saarbrücken, arrival 17:05 karlsruhe central train station.

I'm writing to you in connection with the above bus journey and enclose my original tickets.

This journey was supposed to take time at 14:05 pm from augsburg, but I received a sms that it will be delayed for 30 minutes. I arrived the bus stop at 14:20 and waited till 15:40 there, the bus didn't show up! it was confusing, and I bought another ticket for the next journey from augsburg to karlsruhe at 16:50. I lost three hours just waiting to get a connection to karlsruhe and bought extra ticket for 16.99 euro.

In accordance with the terms of your passenger charter I am entitled to the sum of 16.99 euro by way of compensation.

I look forward to receiving this compensation within the next few coming days.
Yours faithfully

Farah al-atrash

You are not helping any [censored] and should be wiped of civilized societies face. You are parazitying in this life - killing peoples' time/life. [censored] you peoples time/life stealers! I have spend already reasonable measure of time resultless. Now your turn to give me reasonable answer. It is impossible to find the route or prices on your web-page - it immediately changes into something you don't even look. Absurdly low level in the 2nd decade of 21st century - era of electronic.

I'm writing to you to draw your attention to a customer service you provide in Flixbus. I'm really disappointed to the point that I contacted Protection of Customer Rights Institution. My luggage was lost 3 months ago and I even can't count on a proper reply from the customer service.

I would like to ask, as I couldn't find any information on the flixbus website, what is the process of refund of the lost luggage as since 3 months I haven't received any information through the contact form, neither through the Flixbus info line. It's quite surprising that each time I just get a reply "Please wait for the return of your luggage by the other person", but it's quiet obvious if it didn't occur after 3 months, the other person rather will not return it at all. As per European Law, there should be a process, where the customer can contact the supplier for the compensation of the lost luggage, what is the process in Flixbus, except of ignoring the clients' queries? Kind regards, Aleksandra

My son left his phone on the Karlsruhe to Kehl 14:50 bus on Sunday 6 May and immediately registered the fact on the on-line form. I called the Customer Care Service to ask if his request had been registered, as he had not received any notification and I was told that yes it was and that in fact he had filled in the form twice. I was told that my son's phone had been found and it had been sent to the appropriate lost and found department. I called again a week or so later and was told again that the phone had been found but that it took time to process. I then called a third time on the 1 June and spoke to a man who reaffirmed that the phone had been found, that he couldn't understand why my son had received a mail on the 31 May saying it had not been found. He told me to write a mail, which I did. On each occasion, the person I spoke to noted down in the file that I had called and promised to deal with the matter.

Today I called Customer Care Service again and the girl hung up on me once she had found the case file. I called again and after 7 minutes I got through and the phone cut immediately. I do not understand why Customer Care Service cannot deal correctly with its customers.

Ana Gorey

On 30th May we had a bus from Charleroi station to Amsterdam. Bus was meant to come at 5 am. So after our flight landed at 0.30 am, we headed to the station to wait for the bus. When it was already almost 6 am, we with another group of confused people written Flixbus on facebook for any information, but after chatting for 30 minutes (waiting for replies to be honest) and submitting our booking number, we've got an answer that they will contact some kind of department for information. After 1.5h of delay we finally got a SMS, which said that bus will be late for 2 hours. Later another one for 20 minutes (it came after 2.5 hours late from the scheldue). It is all ok with the delays, everything happens, but not even send a notice to people at 5 am in the morning, who are getting cold but are afraid to miss bus which is late and can come any minute? No body even offer and apology..

Re: Booking nr.[protected] Jun 1, 2018

Dear Sirs,
01-Jun-2018 Flixbus cancelled trip Vienna-Prague at 11.30
I received SMS from Flixbus that my ticket has been rebooked for the next bus at 13.30 and ticket e-mailed to my e-mail address...
But I did not receive any e-mails from Flixbus with my new rebooked ticket or other information. So, I wrote urgent e-mail to Flixbus service to resend me my rebooked confirmation. But my e-mail was ignored...
I was waiting until next bus and checked my e-mail. So, I did not receive anything from Flixbus and in 15 min before next bus departure I had to buy a new ticket #[protected] My bank card was charged 17.80 Euro
Please, refund amount of EUR 17.80 back to my account.

Dear Sirs,
There was an accident for the bus. We have been waited in the highway for 4 hours and the bus has returned us to the departure place and the bus schedule was cancelled. I have sent 2 requests and 2 emails about the refund. However, there is no reply. It is a big disappointment about FlixBus services! Please help check and work for the refund! Thanks!

Dear Sirs

I reserved two seats, for me and my son, on Flixbus Line 108 from Heidelberg to Frankfurt airport on the 29th of May (Booking nbr#8069098045). The Bus was scheduled to depart from Heidelberg at 17.20hrs and arrive at the airport an hour later. We have chosen that line as we had to be at the airport around 20.00 hrs for our Lufthansa flight to Larnaca (departure time at 21.50hrs).
As soon as we arrived at the bus stop, I received a text message saying that the bus would have a five minutes delay. We have been waiting at the bus stop for more than half an hour but the bus did not show up. As we had no further information about the exact arrival time of the bus, I called the Flixbus office (number +49 303 [protected]) several times. Unfortunately, the phone was answered by a german speaking answering machine thus, I could not get any information or any further assist (none of us speaks German).
At approximately 18.40 hrs, another Flixbus arrived. It was actually Flixbus Line 110 which was also passing from Frankfurt Airport. I asked the driver if there were two seats available. He said that he could take us at the airport but he did not accept our tickets. Instead, he asked me to pay 40.00 euros extra, in order to buy new tickets. As we had no cash to pay for the new tickets, we decided to wait for the bus Line 108.
Around 19:00 hrs, (that was more than 1 ½ hour of delay), with anxiety and stress not to miss our flight and having in mind that we had to be at the airport two hours before departure - according to the flight passenger's regulations - we decided to take a taxi as there wasn't any good train connection to Frankfurt airport and also we did not want to take the risk of waiting for the bus Line 108. The cost of the taxi was 160.00 euros.
I want to express my disappointment for Flixbus bad services, which ruined our pleasant holidays in Heidelberg and to demand a full compensation from your company for both the unused tickets Heidelberg-Frankfurt airport and the cost of taxi paid.

Proof and receipts, i.e. air tickets, bus tickets, text received, calls made to your company and taxi payment, can be sent to you upon request.
Awaiting for your earliest reply.

Maria Zervou

Contact:
Eleftheroupoleos 23
Latsia
Nicosia 2236
Cyprus
Mail address: [protected]@gmail.com
Tel. nbr: +[protected]

Our reservation number is [protected]. Our wonderful journey turned into a trouble with this awful bus company. On May 29, 2018 at 16:28, we arranged the transfer from Antwerp to Brussels Airport via Flixbus. We arrived to the departure point at Köningin Astridplein at 16:10. We bought the tickets from Flixbus application one night before, cost 10 Euro per person. Our flight back to Istanbul was at 19:25. It's said in Google Maps Schedule Explorer, ETA will be 17:30. So we would arrive to Brussels Airport on time. After a long wait, the bus didn't come and we took the train to a nearby station to Brussels Airport and then hired a taxi to our final arrival point, Brussels Airport. It cost 100 Euros for us. The worst thing was, you can't contact to a responsible person during this problem. And I don't trust any more to Google Maps Schedule Explorer. Don't you ever think about Flixbus while you're travelling,

We have paid for Interflix on 12.05.18. At the moment more than one week passed and Flixbus sent no voucher codes. We made the payement however received nothing up to this date, 20.05.18.

We are in contact with their customer service and the only answer we got is "have more patience". They give us no proper answer, they don't know what is going on and they have no idea what the problem is. The worst part is they lied us that we need to wait 14 days to be able to cancel the tickets. However after reading their terms and conditions, we realized that it is the opposite. We are going to lose our right to cancel the tickets after 14 days.

So in summary, we made payment for Interflix and Flixbus sent nothing in return up to this date. We feel like we are robbed. We think we are not going to receive any codes, as well as our money back.

Hi, I booked a bus ticket from flix bus mobile app for 9am May 12th Saturday from Brussels north to Paris bercy Seine. It is supposed to start at 9 am but started at 9:17 Am. It is mentioned in the app that it should reach by 12 50pm at destination point but it reached at 1 55pm. Because of this delay I missed my connection plans and money. I need my money refunded for the same.

Hi everyone,

Two weeks ago, I booked a ticket (booking no:[protected]) to Bonn Airport from Koblenz.in order to have information, I asked a driver in the station if I can carry a baby seat with me whatever the cost is and he explained that it is an extra luggage service, so I trusted him. Today they refused me with a babyseat alone, and I have to catch my airplane. Last but not least they charged 5 euro cancellation fee on my 7 euro-priced ticket. I agree I have been naive, contacting a driver instead of customer services but do you believe that they can be so cruel to refuse a babyseat? Come on screw the rules guys, baby seat I am talking about.

[protected]@gmail.com