FlixBus / FlixMobility
Reviews and Complaints

Goodmorning Flix Custimer Service My Name Is Eddievinne Asachinda I Booked A Trip With You All On August 19, 2019 At 6:55pm From Las Vegas Nevada Destination Los Angeles California Downtown I Inform You All That I Was Traveling With My Service Animal Due To Me Having Seizures Before I Could Get Sitted The Driver Started Harassing Me About My Animal That Was Secured In Her Cage You Better Keep Her In Her Cage Which I Did Until I Started Feeling Sick My Dog Started CryingSo I Let Her Out Of The Cage No One Else Was On The Bus At Time We Had Reached Our Destination Which Was Downtown Los Angeles When The Bus Got On The Bus Again Harassing Me I Told Him I Let Her Out Because Im Not Feeling Well She Cant Help Me In The Cage He So Rude From The Beginning Of The Ride Too The End Of The Ride You All Need To Inform Your Drivers On What A Service Animal Does This Type Of Behavior Is Not Exceptable I Would Like This Matter Resolved Without My Lawyer And Personal Apology From That Driver I Can Be Contacted At [protected] i Want Immediated Action Before My Next Back Home To Vegas In September

The Flixbus company is a pure joke! Was waiting for a bus from Copenhagen to Hamburg on Saturday morning (17-08) 10 minutes before the scheduled arrival of the bus got a message informing me that the mentioned bus will be delayed 30 minutes (new time of arrival 6:45), I booked a return journey from Hamburg to Copenhagen for the same day in the afternoon, so leaving Copenhagen with delayed bus already shortened my time in Hamburg. Till 8 AM the bus didn't come, no additional information from Flixbus at all! Their customer service is a joke as the whole company. Never again! I couldn't cancel my trip from Hamburg to Copenhagen, I could only get a voucher for another trip with them! What a nonsense! I have never got on-board on the Flixbus from Copenhagen to Hamburg and at around 9 AM (probably at that time the bus came, 2h 25 minutes after the original time!) to welcome me on board, how dare you send those messages to your customers without verifying if they travel with you or not (do you even have any accident-anti-terrorism procedures?!?!).

I request to get a refund for the Copenhagen-Hamburg trip, my booking numer is: [protected]

Hello,

I travelled from Cologne to London with the line 815, from 7:15 Köln/Bonn Airport to 17:20 Victoria Coach Station, yesterday the 17th of August.

During the entire ride, the smell of urine filled the bus and made it exceptionally unpleasant. Either the toilet is leaky, or the air-conditioning faulty.
However, this is not the worst part.
After having arrived in London, I picked up my backpack, which had been lying in the baggage compartment. It was soaking wet.
The Bus-driver insisted that it was water, which would be bad enough, as all my clothes, my backpack, and several presents would were soaked.
I believed him, mostly because I had been smelling urine for the last 10 or so hours, and I thought that the smell was still in my nose.
However, the liquid that had soaked my backpack, and thus also all my belongings that I hadn't taken up during the ride, was in fact urine.

You can probably gather that I am upset about this, both because I will have to buy a new backpack, and because I was forced to carry a urine-drenched backpack through London until I got to my hostel.

As such I would request compensation for said piece of luggage, and in general ask Flixbus to PLEASE check the toilets of the busses for leaks, especially when they might go into the luggage compartment. This was a singularly horrible experience.

Yours, Noah Thembile Buttschardt

Dear all
I had a problem with one of your trips from como to lugano on 12 August.
The bus didn't come at all, I have waited for 3 complete hours and the bus didn't show up

Please refund my money.
my booking [protected]
Bus 1524
From como to lugano
Date 12August 18:10
I want my money back
Hatem Saeed, MD.
Professor of ophthalmology
Cairo University

I paid extra to reserve seats for us on the bus from Essen to Amsterdam only to be told when we boarded that it was free seating!
If you are going to charge for the option to reserve seats and you print my seat numbers on my ticket then I'm entitled to those seats.
Otherwise I need at least a refund of the money charged for the seats.
Driver also spoke nothing but German so no explanations or resolution possible.

Date of the Incident: 4 August, 2019 (16:20)
Client #: (Buchungsnummer:) #[protected]

To Whom it may concern,

I arrived on time for my Flix Bus (departing from Berlin ZOB), going to Frankfurt Am Main. I looked all over for my bus and could not find any sign or information telling me which lot to wait at. I found a FlixBus Employee and asked them. They looked at their information and radioed their colleague. He told me to go all the way to the other end of the lot where I had started, to ask his colleague in the ticket office. So I went and asked them. The colleague simply looked at a piece of paper in his hand and told me to go to lot #30. I knew my time was running out, so I ran back and by the time I was near, the Bus was already leaving the station! I couldn't catch up to it in time. If the first employee had just asked his colleague to tell him the number on his paper, instead of making me have to walk/run all around, then I could have made it on the right bus in time.

This was clearly a lack of effort on the employees part. I went back to the ticket office and explained what just happened. The ticket seller then told me that the bus had been cancelled, (but I could clearly see on the display where the bus left from, that it was headed to Frankfurt Am Main). The ticket seller booked me another bus, leaving at 22:25! So I didn't get into Frankfurt until 5:30 in the morning.

This ruined my plans with old friends for the night of the 4th, and was a big inconvenience for me and my friend who had to pick me up so early in the morning. I asked the ticket seller if I could get a discount or some sort of compensation for my troubles. He said he couldn't do anything, but I could do it through the website, which has led me here.

I would like a refund for my trip to Frankfurt Am Main (32, 99 euros). Thank you for your time.

-Rikhael Burns

We were travelling from Munich to Ljubljana (bus no 900) on 15.08.2019. We booked the tickets and paid extra for reserving the seats from a month back. When we boarded the bus on the day, to our surprise we found that the seats with that number did not even exist on the bus. We were really confused as to why just 4c and 4d bus seats do not exist and bus driver confirmed that there is no such seat number. Even though it is clearly mentioned in our tickets. Please Flixbus next time have the decency to give your customers a fair booking platform. Worst service ever by any company.

Hello,
I would like to complain about the flixbus travel from Lyon to Munich on 12th July 2019. In Sankt Gallen a group of 12 young men boarded the bus and got off in Munich. From the beginning and during the entire travel, they were heavily drinking alcohol, shouting and verbally insulting other passangers. Even though they were asked to behave properly by different passangers and the driver himself, they just would not heed anybody.Because of these passangers, the travel was unbearable.
We asked if something could be done with them upon the arrival at Munich, but the flixbus office could not help us in any way. Obviously, we do not know their names, but we would strongly suggest to refuse the Flixbus services to people who were involved in such cases before.
Your sincerely,
Michal Ruzek

we left Ragusa at 2.45 . the agency told us that there would have been no change of bus during our trip. they changed bus 3 times and we were still in Sicily. during the last change of bus while moving I realized that somebody had stolen my purse. I advised the driver and his answer was: what shall I do with that? thanks for you help and empathy. the 3 buses were extremely hot outside 40 degrees inside the same. moreover all these changes caused problems on problems. I won't use this company again

I am writing to complain the improper attitude of your staff. Since my original booking to Brussel ( #[protected]) was cancelled and rearranged suddenly(I knew it the day before), My friends and I had to adapt another route to Brussel (#[protected]). After 10 minutes late, the bus arrived(N11 to Bocholt) and I showed our boarding pass to the driver, he told me that all our luggages were overweight (over 20 kilos) after he CARRYING our luggages BY HIS ARM. I was slightly angry and asked him to prove it. After that, he brought a luggage scale and started measuring the weight of our luggages(Actually I didn't trust him and I will write the reason later).He said one overweight luggage will be charged 9 Euros. Then he showed us that two of our luggages were overweight ( 26kilos and 22kilos).My friends and I then put out something from our luggages and requested the driver to measure it again .Then, he told us our luggages were 23kilos and 23kilos (I didn't know why my luggage became heavier after I put out something). Then, the driver turned away and he was going to close the door. He said the time was up and REJECTED us from taking the bus. I can't believe that he was trying to leave us there! HOW RIDICULOUS! I asked if I could take the bus after paying the extra fees but the driver just turned away. There was another driver who said we were not allowed to take the bus as we 've got A LOT OF PROBLEMS.(He even asked me to stay away from the bus).After I bet the drivers several times and apologized for "being rude", he finally accepted the extra fees and allowed me to take on the bus. I thought it was unfair for me and my friends to have such kind of terrible experience. It was not my first time to choose the service of FLIX BUS and I was extremely disappointed after this time. I hope that the FLIX BUS COMPANY will treat this complaint seriously and make further investigation. Otherwise, I will never choose your service and also tell the others think twice before they choose the service of FLIX BUS.

This is the worst bus company. First they put the wrong pick up address on the itinerary so unless you know that there is an office there. I was traveling from Washington DC to NYC. I missed the first bus, because the itinerary was wrong. Then they rebook me on a 6:10 bus that was delayed until 7:10. The bus didn't show up until almost 8pm and we didn't start moving until about 8:15pm. Well at 9:34pm we reached Baltimore and the bus engine was overheating and the bus driver decided he wasnt going to say anything we're just sitting there for 20 minutes waiting. Finally someone overhears the driver and lets the rest of us know that the bus has broken down and we have to wait and hour and a half for a new bus. Well 2 hours later a new bus comes from an entirely different bus company. We were supposed to be to NY at 10:45 and did not get there until 2:30 in the morning. I have requested a refund and there is no response. I called the customer service line and the reps refuse to let you speak to a supervisor, they refuse to give you a corporate phone number or email address to escalate the situation. When i tell them i will report them to consumer affairs they don't even care. He just tells me "you have to wait". I have already been waiting 3 days for a response. Next i am going to report the transaction as fraud.

#1047277219 reference number
On the 23/7/19 we had a booked trip from Amsterdam to Hamburg via bus to train. When we arrived in Duisburg on the bus from Amsterdam to catch a train to Hamburg, the information supplied to catch this train were all incorrect causing us to miss the train. When I contacted FlixBus at 4:20 the same day, I was told that I could book another train in compensation for the troubles. After sending my reference number and bank details I am still awaiting payment for the rebooked train. If there are any questions or this information has been lost, please email me on [protected]@hotmail.com or call on [protected]

Thanks Mitchell

Muy bien que se olviden, ya me pondré en contacto con vosotros, y con abogado, y denuncias en la dirección general de tráfico dé Espana y el IMTT de Portugal. De vuestra publicidad en que cumplen horarios se olviden. Mi hijo es músico de Conservatório de Música y tiene cita en la la Escuela Superior de Música de Lisboa dentro de pocas horas, para ingresar y seguir sus estudios superiores, y no va dormir por vuestra responsabilidad. Es mejor quedarnos ahora así. Sin vergüenzas

BOA TARDE, AGRADEÇO QUE SEJA RESOLVIDO ESTE ASSUNTO, DE AUTOCARRO QUE DEIXOU DE TRANSPORTAR 6 PASSAGEIROS DE BADAJOZ PARA LISBOA. PRETENDO FALAR COM O VOSSO DEPARTAMENTO JURIDICO. ATENTAMENTE

ref:_00D20mXnN._5003X1jcePM:ref
Boa tarde

Pela segunda vez solicito o contacto dos vossos serviços juridicos, uma vez que devo ser reembolsado não da quantia paga pelos bilhetes de viagem que por vossa responsabilidade obrigou a ser utilizado transporte alternativo.

Caso não me sejam fornecidos os contacto do vosso departamento juridico terei que me dirigir as autoridades judiciais para formalizar queixa, e ser ressarcido

Atentamente

This disgraceful company did not keep us notified that they had cancelled our 12.40pm bus on 3rd August from Zakopane to Krakow. They still said it was leaving at 2.30 when it was after 3pm! We had to leave and spend a lot of money on a taxi to Krakow as two people had to get to the airport, we missed an exhibition we had booked. I filled out the form for a refund and guess what - YOU CAN'T SUBMIT IT BECAUSE THEIR MAILBOX IS FULL! I want a full refund, and compensation for the rudeness, waste of our time and POOR customer service!

I bought ticket for the Flixbus Belgrade - Zagreb for the date 24th July, 2019. On the ticket, it was written that the bus leaves from the Main bus station in Belgrade at 5 PM. I arrived more than half an hour before the departure time only to find out that the bus isn't registered at the station and they don´t have any information about that bus. I couldn't' call the service because I was in roaming but my sister managed to call them and at the Flixbus they said if it doesn't leave from the bus station, try to find some bakery or look around the station. That station is huge and it's connected with the train station. What am I supposed to do? Run with my baggage and chase the bus? I didn't manage to find the bus. Moreover, I had to wait for some other bus transport whose ticket costed me 33 euros and lots of nerves and patience.
What I want is to get refund of the Flixbus ticket and to get the money I had to use to buy new ticket and some money due to the shock and stress I suffered.

Dear sir or madam,

I'm writing you to complain about the Sunday's journey from Washington, D.C. to New York (Sunday 28.7.2019, 2.15.p.m.).
Our bus was late and finally didn't arrive. After waiting for next one (approax 3hours!) 2 of your drivers refused to let us get in.Their behaviour was unacceptable and unhelpful.

Dropping me off to different place than was written caused me lots od difficulties.

As a 22 old female tourist traveling on my own without any help is the service you provide unreliable and uncomfortable.

I'd be grateful for refund of the whole amount.
Thanking you in advance.
Yours faithfully,

Julie Nešporová

Booking number 1045058811
Route N260 Budapest - Berlin
July 13, Saturday, 2019

I forgot my backpack on the bus, I noticed it immedietly after I left the bus, but it was too late.

I contacted the lost and found department immedietly, I gave all the details with clarity ( seat, color of my item, size, booking number etc). I did it for security three times in a role, a fourth time after a few days.

I got the general answer after two weeks, that they found nothing.

I asked a contact for telephone or an adress to go and report this case, because it really shows how much they did nothing.

Disgusting how much they do not care about the clients, if they have a protocol, online system, the driver and the crew must have been contacted immedietly or at least they have to look around on the bis for lost items after every fares. It is absolutely clear that they ignored it, the driver and the assistent woman next to him were quite rude with passengers on the way anyways.

Since years I travel with this company, but after this experience I will rather fly. This amateur service does not worth it for the low price.

I would like to give in my complaint and I will not stop till I get a compensation or my items are not handed over.

-Date : 25.07.2019
- Booking Number : 1047390422
- Flixbus direction to Heidelberg to Leipzig :
Description of Bus : white in colour with no Wifi (7 hours of long journey), Very bad
toilet not cleaned no toilet paper.

-Driver said it will be a halt for 15 minutes at eisenach petrol pump, without counting the passenger, he left the bus in 10 minutes. We, called the customer care for 1 hours no one came and help. Also, they confirmed on call one of our friend can pick up the luggage at Leipzig Hbf. But, Driver did not give the luggage at Leipzig Hbf.
Very unpleasant driver.
- Again, we went to customer care for the luggage they asked us to go to Dresden as it was a last stop of that journey. But, that bus had no GPS facility and they could not track the bus.
-In the morning again we had to go to Dresden just to catch the driver before he leaves at the station.

I would like to file a refund my ticket amount, plus the inconvenience caused amount. Which is ICE train ticket (Just to catch the driver at Dresden on 25.07.2019, Taxi fare at eisenach petrol pump to Eisenach Bahnhof and Train ticket for Eisenach Bahnhof to Leipzig Hbf)

I had one of the most shocking and disappointing experience from Flixbus today! I booked a flixbus ride from Frankfurt to Aachen west on Bus 382, departing at 7:00PM on 29- July-2019 (today) from Frankfurt Central station. The bus driver was talking to a passenger outside the bus when i reached there (before departing time) and after few minutes, all of a sudden he rushed inside the bus and sat on the driver seat. I immediately showed him my ticket on my phone with one foot on the door step. he saw me and still he shut the door, hurting me and just rode away, just like that! There were two other passengers too with me who were supposed to board the same bus-one among them was the lady the driver was previously talking to. I immediately ran to the nearest guard and he told he cannot help us, did nothing to stop the bus and asked us to go to the information desk instead! When we went to the information desk, there was a long queue and even after we told the guard there about the issue, we still had to wait for around 40-50 minutes. After talking to the info desk, they booked us another Flixbus ticket to Cologne airport which was the earliest bus they had. Cologne Airport is at least 2:30 hours to Aachen with an RE train at night(which i have to travel at my own expense and risk).
Me along with the other two passengers require compensation not only for the bus ticket but also for this horrible experience from Flixbus and for our valuable time that was wasted. Also STRICT ACTION has to be taken against the Driver as under no circumstance he should have hurt a passenger and behaved that way. I have no idea what was going through his life but this kind of behavior shouldnot be tolerated in any establishment. I hope Flixbus will look into this matter ASAP.

Hello

Am sorry to say but company was good ...years ago n not any more ...
On 22 july i booked ticket between Berlin- Nijmegen (travel on 22 july 21:00) but due to my mistake was booked with same date but for month september . So quickly booked for right date and wrong trip canceled . And due company policy u wont get refund but instead u get vouchers ( with some fee deducted from that what u payed for ) and that vouchers can be used for next 12 months. Am not frequent travel and if i am not gonna travel with Flixbus anymore for next 12 months i be losing that money. And this company due their policy have right to keep holding my money for one year. And after that is gone cos voucher is expire ! Well that i call stealing customers money . Because if there was option to change date after booking i would do that but its not... And on top of that when i bought right ticket for that day it was around afternoon between 17-19hrs they already know that bus witll be late 2hrs ...even bus did not deprated yet ( actual depart should be 21hr) And bus dealeyed about 4hrs which i left Berlin about 1am next day and no one from stuff couldnt give specifiek reason why is so delayed and why wasnt put other bus instead .