Florida Power & Light [FPL]
Reviews and Complaints

Fpl budgeting is a joke! When we first bought this home 4 years ago, the highest bill in the summer (june, july, august) fpl time was about $200, with the remainder of the months between $100 and $150. The last 2 years bills have sky rocketed forcing us to do the budget. As we dive more into what is drawing what power, conclusion was the air conditioning was running too much. Air condition unit and, windows and doors were originals from home built in 2004. So, made investment to put in all new windows and doors in february 2019, and a new air condition unit with all new hvac in roof beginning of may 2019. Oh yeah, and temp used to be kept at 68 degrees, but with new air condition unit are able to keep it at 73 degrees (does not run even close as long as old unit and home is cool). Just received bill... And it is $254 (actual usage $221). How is that even remotely possible?! Lat month (april) fpl bill said actual usage was $171. Are you freaking kidding me?! I am sorry, you keep your head down, work your [censored] off, do what is right, and the utlities are able to screw you?! With the way every thing ends up in court, how is it that fpl is not in court having to pay their customers for the, won't even say unfair, criminal extorsion of their customers?! Does anyone know of a class action lawsuit going on or being pursued against fpl? We keep all e-mails, receipts (paper and electronic) and have a paper trail of this activity. Anyone interested in fighting back against this corruption, I am in. Text me [protected] and let me know this is the topic (I don't answer phone if name is not associated with the number).

I keep receiving letters for a home protection from FPL Home. I get no where with them when I call. They either hang up, or they keep me on hold for 20 minutes even though I had just spoken with a Supervisor named Teresa. I have not even been able to make my complaint as the calls always conveniently drop. I have sent a reply back to them 3 times to advise 1. I am on the DO NOT MAIL national registry. 2. I also am under Duke Energy as is about 80% of the city I live in (Deltona, FL). #. I have said I don't want it 3 times and yet I keep getting the mailings which each occurrence is fineable as I do not have any dealings with your nor them and that makes it a violation of the DO NOT MAIL registry. 4. How much time and money is being wasted offering services to Duke Energy customers as they obviously have not done their due diligence of whom your customers are and are not. Somebody has gotten lazy. These mailings are annoying and at this point, illegal, as I had already advised them I am not interested and on the DO NOT MAIL LIST. At this point it is harassment. They are saying that they are a subsidiary of FPL and since they will not fix this, I am going to the parent company. My next action is an attorney if these mailings do not cease.

You may reach me at [protected], Patrick and Laura Hayes, 2298 E. Firwood Drive, 32725

My bill was 312.61 this month May.last months bill was 149.52 .I know you keep all the records of the transformer boxes and services to each address .My name is Frankie Bernard .I live at 1262 Robbin dr.port orange .fl 32129.Account number [protected] I have pictures and pics of services done to my home.My home from this box is also connected to 3 other homes.I would appreciate if you could look it up and see why this happened.My bill has been about the same for the 27 or so that I have lived here and I believe this must be some kind of mix up because it blew up .Thank you.God bless .please let me know a response at .[protected]@gmail.com

I have lived in same subdivision for over 29 years and back up to FPL property (power line path). They were pretty good about trimming the growth back at first. It now has been years since anything has been done and I no longer have a backyard. The Brazilian Peppers have gone wild over about 4 of my neighbors yards. Calls to FPL are taken but nothing done. They are suppposed to keep their property managed.
Thanks.

FPL plays with their own rules of billing and zero flexibility, just because there is no option to healthy competition the american way. As a Florida resident, I've been a customer from FPL for years. On this address alone, I've been over 2 years. As a busy business owner i always set my accounts to autopay. This January my wife got birth to my child. Being at the hospital, i got bounced a payment. They got me out of autopay and forbid my account to be paid with my bank account again. Now, when I needed it the most, they are charging me with a deposit over $700 on top of my bill. When called and speak with a supervisor, they said is their policy, not caring of me being a long time customer in autopay for so long. They won't activate my ability to pay with my bank account until somewhere 2020, and of course, they want their deposit and monthly payment in full plus western union fees, over $1100 in total. It's so sad that in United States a company is allowed to control a monopoly, without any need of attend a customer need or work to be the customer choice. Here in Florida you either select them or don't have electric power at all. This should be corrected as per North American Laws.

Any other company would just take loyalty and customer history in consideration at the time of making a decision. My goal here is FPL to do the same, or at least create awareness in their business practice. If enough customers would do that, they would finally be forced to be more flexible, or another company to be born and force them to actually improve their business practices

On april 12 at 7pm the power to our complex started having problems and the ac and other mayor appliances stopped working.
We call the FPL and find out that all the 19 units in our building have the same issue and the FPL was going to solve the problem in a couple hours.
They came and report that there were not problems in their network.
They concluded without opening the main switch that the problem has to be solve by the community association electrician.
Next day the electrician came and open the main switch and found that it was totally burned down and the power was not going to the Meters.
He said that FPL has to replace the main switch because it was located between the FPL transformer and the FPL meters ( 19 ).
We are been calling FPL hundreds of times most of the community affected residents and 24 hours latter we still don't have any solution and the FPL truck is not were to be seen.
They keep denying their responsibility and doing nothing.

They sent by email a threatening notice today, 4/8/19, saying I was in danger of being cut off due to not paying my monthly bill. But I did schedule a payment through my bank and online records confirm that they received payment on 4/5/2019, 3 days ago. So now I have to contact them and see why this payment was not recorded when it was received. I'm very annoyed by this. My bill pay service has never failed me during the course of many years. R Hammerstein

I got a bill from FPL about a deposit of 434, I can't pay that right now, I been a customer for 8 years and just now I have some troubles to pay in the exact day, I have been late just like 3 days or 5 no more than that and now if you don't pay the deposit you will be disconect it and I have a family of 4 where I have to support them. FPL just want to the take advantage of the people. Its not fair. I will not pay that and I don't have the option to do automatically payment either so what a joke.

I live in Jonathan's Cove on Military Trail in West Palm Beach. An FPL crew is installing new power-line poles. The work is going on right outside my window - even though it is after midnight. The lights from the trucks and the noise from generators are making it impossible to sleep. Why isn't this being done during the day - it only requires closing a single lane of traffic.

My address at 5301 SW 15th Ct., Plantation, FL 33317 has a large green transformer box on the front lawn. This box is rusted and is an eye sore. I work hard to keep my home attractive and this box is not being maintained. I would like someone from FP&L to repair this box.

I have attached photos of the box and also of my house. My cell phone number is [protected].

Thank you.

Patrice Wiegmann

On 1/18/19 about 3:10/3:15pm on Kanner Rd just at Salerno, driver in Ford sedan # 1230, plate #GEB899, cut me off in traffic abruptyl with no turn signal until he was already in my lane. There was no emergency for him to cut into my lane, just missing my front bumper. Luckily I was not moving fast so I was able to react and avoid an accident. I hope this will be looked into.

To whom it may concern,

For several months now I have made good faith efforts, and have spent an enormous amounts of time to communicate with you all. I have obtained all the evidence to clearly illustrate that FPL has made an error in continuing to charge me for utilities well past my move out date. In fact, even after approximately 6 calls and discussions, you still had not closed the account.

I gathered the documentation which clearly evidences that I have not made an error. I finally got all the documentation together (even though it was your error). I was told I would be able to submit this documentation, and also the owner of the property agreed to inform FPL of the error and agreed on a power shutoff as of 11/2/18. Despite all this effort, one of your exceptionally sordid staff called me and demanded I work it out with owner, and refused to correct the illegal and unauthorized charges on my account.

I have attempted to reach out more than 10 times now. You continue to hold fast and insist on attempting to collect a bill that is most abundantly clear for services well past my move out of 10/31/18.

This will be my last attempt, because you still have not so much as even acknowledged this gross, reckless, and intentional abuse of unfair billing practices. I will start disputing previous payments.

I cannot for the life of me understand why you would treat me with such hostility and even after being fully informed to contineu to pursue this illegal collection. You have also improperly seized my security deposit. I this will not resolve this situation, then I will have to hire and attorney to file a complaint.

I have asked more times than I can remember, if perhaps a professional and courteous person could discuss this and offer some relief which would be just and fair. I have 2+ years of nearly perfect service. If you do not respond, or if any other staff aggressively attempts to continue this conduct, please know that I will have to file a police report and will be left with no choice but to pursue both legal and social issues.

Most Sincerely,

Ankur Mehta

Your tree cutters showed up without notice on 1/4/19 to 2313 Loma Linda, Sarasota FL, 34239. This is a rental home that I own. I made an appointment to show the house to potential clients and arrived to find limbs and ladders and people crawling all over the place. Worse, the men cut my trees back horribly, but more importantly they also disconnected and cut my cable TV line. It looks like the main line was marked with colored markers and then disconnected. Another line was cut. I called around 1:30 PM today (1/5/19) when I discovered this and FPL sent someone out to fix it within a couple hours. I had told them to call me when they were on the way over. They said they called me, but they didn't. Two hours later I called FPL and spoke to Miss Juaraz in the Texas office. She said FPL can't fix the cable wire. Their men wouldn't even screw the wires back together that they had disconnected. So you can disconnect the wire, but you can't repair it. Miss Juaraz said that FPL can't call the cable company to fix it. You won't even reprimand the men who disconnected the wire because "they must have had a good reason to do that." Miss Juaraz also refused to compensate me with a credit of any sort for all the time and inconvenience this is causing me. FPL refused to fix the wire that was broken by FPL or take any responsibility for showing up without notice, ruining my trees, cutting and/or disconnecting my cable and causing me a lot of aggravation and waste of time.

I was on the phone with a FPL representative who could not help me so he transferred me to his supervisor who was very rude and racist. She wouldn't help me because she didn't feel like it using her title to do so. She stated the deposit was put there because I was a day late in paying the light two times. I know by law you can not force someone who pays there bill every month to pay a big deposit of $205.00 on top of my monthly bill in which FPL already charges me too much as if I am paying for a house! The resolution to this disgusting situation is to take that deposit off of my account because obviously I pay my bill every month! I told her I live check to check on a fixed income and she laughed ! I am very upset, embarrassed and disgusted that you have people as supervisors "helping" people because they hide behind these phone calls to make fun of the elderly and handicapped. I would like this resolved immediately as my next bill will generate on the 9th of this month. Another thing is FPL estimates bills every month they never actually come out to really read a meter and that's why my bill is so expensive every single month! I also want to add that she even hung up the phone on me and that's why I am making this complain also!

DOI; 01/03/2019
client number; [protected]
My Phone number;[protected]
My name; Aida Cortes
My email;[protected]@gmail.com

FPL started a project in the Sugar Sands Community in Riviera Beach Florida last July. They were replacing some poles, installing new wire and line boxes. The crews hit water and sewer lines. They destroyed the community walk paths to repair the damaged sewer lines. The crews were working from work request WR#6581187. I have been told that the project is still not complete. They have not repaired my fence, my landscape or my walk path. I need a responsible FPL official to meet with me and get things back to normal.

I have new electrical service at my home. Since 12/27/2018 my city sent an email to FLORIDA POWER AND LIGHT/ WORK WITH letting them know that FPL Connect could connect new meter service and still to this date I have no power. I am very disappointed with their service and wish that someone that cares from this company could do something to speed up my service. I can't call another company as you are the only provider of electricity in my city.
I have spoken to Jaime many times at 305-626-7600 he promised to speak to a supervisor and still NO Results
PLEASE help as I have to take care of a child and animals and it's impossible to be without power.
THANK YOU
MARTA LORENZO [protected]

A tree service came out in November and cut a tree dow. The big truck with the chipper got stuck in the soft rear yard. They left double the torn up sod and ruts but promised to make it as good as new. They never came back to fix it. I called FP&L over 2 weeks ago and they too promised to send someone out to repair it. Nothing has happened at all. I need it repaired. Mew sod in the truck ruts and the deep ruts need to be flattened.