Florida Power & Light [FPL]
Reviews and Complaints

Today I received the following email:
"Hello Edward Wolff,
Welcome to FPL Email Bill®.

Your security is our priority.
Learn more
Worry-free bill payments Sign up for FPL Automatic Bill Pay and your bank account will be automatically debited to pay your bill each month.
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You’ll now enjoy the convenience of having your FPL bill emailed directly to you. And, friendly payment reminders will help ensure you don’t miss a payment. In fact, with a simple click, you can pay your bill online within seconds..."

It was sent by:
[protected]@ecc.fpl.com

I clicked the reply button and sent the following reply:
"FPL:

I do not want email billing. My wife does not use email and if I am away your bill will never be paid.

E. Wolff"

My reply bounced as undeliverable.

Please do not change me from U.S.Postal Service billing.

E. Wolff

Hi FPL disconnected my Senior parents electricity yesterday and stated that they found that their meter was tampered with to save electricity. My parents had no idea of what they were talking about, FPL has no proof of who did this but they still disconnect service and leave two old people without electricity! I've tried and tried to reconnect service but they wont unless we pay upfront $10, 000.00, this is outrageous and should be illegal. My parents have a licensed family daycare with about 9 kids, and they didn't care about turning off the power on them, I had to run and get a generator to power the entire house so that the business can run and the a/c could work. This is my parents only income and without power they lose everything. How can you just blame someone for this and cut their power without notice, they claim this happened 5+ years ago, and we have no idea what they are talking about! We did not touch that meter, maybe one of their new FPL employees did this just for fun! Or maybe he wanted to practice on our house and now we have to pay the consequences! That is not right or Fair! FPL is the worst company in the world and I am going to spend every penny I have suing them! They treat you like a criminal and don't take responsibility for anything, since they are the only monopoly here in miami they do what they want!

An FPL truck used our personal property as ingress to a site they did work on.
2501 NE 135th street, north miami, fl 33181. There are 2 other "common lanes" in our 20 townhome complex that are designed for public ingress and egress. If you look at the property lines, we clearly own the property which they not only violated but took down a large part of a Ming Tree that we have been nurturing for over 20 years and was valued at $5, 000 at that level of maturity. See attached photos. I know accidents happen, but this not that. I can't tell you how raped my husband and feel. This occurred 6/23/17 during the daytime as we found the limbs on the ground that evening. This was so unnecessary and destructive I hope there will be some followup to rectify this.
Thank you.

FPL is a criminal entity, that double dips payments by billing a persons electronic service for payment, receives the payment and attempt to collect a second fee, The extortion is by FPL turning off service, when notice was recieved by the statement with recorded numbers of the payment, also on the bill that is sent to the person it reads right on the envelope, ELECTRONIC SERVICE REQUESTED, FRAUD, EXTORTION, Robbery, I demand this notice is sent to the FBI for a FEDERAL ARREST WARRANT. I am Kenneth Bottone
4921 wedgewood way apt 205, west palm beach florida, 33417.

You were warned to not attempt to send false statements to me, you were ordered to send all CUSIP numbers that you attempt to place through their SEC accounts, you are under arrest

I am writing to request assistance for a power outage service request that started on 6/13/17 and as of 6/21/17 is still not handled.

I had a power outage on my house due to an old line that frayed. After multiple attempts to politely get it fixed, and filing multiple requests for help I have opted to file a complaint in the hopes that the tree trimming company will be out on 6/21/17 or 6/22/17 before 10:00 am.

The series of events that happened are:
1. Lost electric to 1/2 house due to old wiring on my house
2. Called fpl to assist for 1/2 electric outage
3. After 48 hours FPL person came after 12:00 am to look at my electric. He
said he would send someone the next day during the daylight which is what I agreed to.
4. 4 big men came to my door at 1:30 in the morning to trim my trees. I live in a lower middle class neighborhood that is not safe. (women down the street was killed in her house). They said the trees would be removed within 24 hours. Two big trees were cut down, and the debri is all over the yard making it inaccessible, unsafe due to the local racoon problem we have and making it easy to get injured.
5. Power was lost to the whole house.
6. Crew came and replaced the line to my house
7. After men left, meter was reading error code.
8. I called it in, and about 48 hours later someone came to look at it. It was replaced.
9. Someone called after I called FPL, and they were polite and said someone would be in on 6/21 in the morning.
10. As of 6/21/2017, the trees are still in the backyard. It appears as if the order was registered as complete when no one had a actually called.

My request is to please have someone come out to my house for ticket number 528 created on 6/15/17. Please let me know about when they are coming so I can be make sure I am available to let them in.

[protected]@gmail.com

I live at Gulf Harbor on Osprey Landing Way and our irrigation pump for our sprinkler system for the community has been broken for two months. In order for it to be repaired FPL needs to turn off the electricity for one day and then come back the next day to turn it back on. Our community has been told they can't schedule this until the end of July beginning of Aug. Our plants, trees and grass are all suffering because we haven't had the sprinkler system working for 2 months now. It is imperative that this gets fixed ASAP and not the end of July. Please work with Gulf Breeze Management to get a date set within the next week. Thank you.

I reside at 2911 se 13th ave #201 Homestead, Fl. 33035. on May 31, 2017 the power went out for over 5 hours. As a result I loss items that were to be refrigerated for an event I was to host the next day. In the month of June the same thing occurred. As a faithful paying customer this is unacceptable. Please assist me with this matter.

Kind Regards,
Yeumica Wilborn

Our irrigation pump at Osprey Landing Way HOA has been waiting for repair of the pump and circuit board for over a month now. FP&L insists they can not come out to disconnect the meter and allow repair until July 25th! We are very concerned about our landscaping and yards being without irrigation for so long. Our HOA is located in Gulf Harbour Yacht & Country Club on Osprey Landing Way, Fort Myers, FL 33908. We need FP&L to schedule the disconnect ASAP. Contact Michelle Pacitto of Gulf Breeze Management.
michelle.[protected]@gulfbreezemanagement.com.

Fpl showed up twice on 5 25 17. The second time at 730pm' iam an 82yo veteran who takes medication to be able to sleep'. I would have appreciated a call'. Isthat unreasonable. I was not denying access to the transformer on my property. If I had not been home would fpl have broken down my security fence? Again a telephone call would have shown respect. I feel "powerless".

i have 4 meters - all the meters are read at the same time - all 4 bills come in the same envelope - all 4 meters are within a few hundred feet of each other - all 4 bills get paid on the same check - all 4 meters are recorded on the check - all 4 meters have the same po box - all 4 meters are in my name period - we got only 1 bill last week - the other 3 bills did not come - we do not go to town to pick up our mail but once every week or two - we made a special trip to town to see if the other bills arrived - THEY DID NOT - my wife spent a half hour on the phone mostly not talking to a live person - when we finally got live people they understood our problem but were not able to solve our problem - our bill that ewe got is due on the 30th - the 3 bills we did not get are due for some reason on the 25th - this is asinine - they told us they could re-issue the bills but it would take 4-5 working days to get - that is past the due date - there would be a late charge added on - what is wrong with this picture - you are trying to make us pay for your mistake - what recourse do i have to remedy this situation - we are old and on social security - you have no one answering the phones that can make a common sense decision - you have no supervisor available that can remedy the problem even though you have ALL of our information available to who ever we try to talk to and they understand our problem but do not have the ability to solve the problem - we are old fashioned and we do not apologize for that - we pay all our bills on time - just look at our record - overtime there has been a problem it was the mistake of one of your employees making the mistake - we have literally spent hours on the phone with fpl over the past 20 years at this address and evertyime was because of an fpl mistake - who decides who is polite - who decides what is abusive language - who decides what employee made the mistake - who decides that the customer must pay for your mistake - again what is wrong with this picture -

REQUSET TO FLP MAY 2017
FPL will not turn service on to a home we just purchased APRIL 2017.
Address: 1567 Masters Road NW, Palm Bay Fl 32907 Are we being singled out because the home has solar power? Licensed installers were used for the solar install and FPL signed off on the project years sighting all requirements were met. Now they are requesting we put out money to have ANOTHER inspection to make sure the solar install was done right? They have all the documentation on this home already..which they approved. Why are we being singled out? We have been told this is highly unusual and not the norm. FPL...what's up?

I turned my ac off and my bill is the same as last year this time. We were gone and now have a new AC unit. The unit was put in because the owner got it during a special. The one in there was fine, but needed new one to sell the place in the future. It's impossible bill jumped that high. I have a son who gets sick often since birth, he has Asthma and I am a single mom, I watch my bill usage. We have a new unit to keep the bill down. They are not reading our meter. Please help I'm so tired of this and it's taking away from necessities like food, gas. Thank you, Mary Schiller
138C Blue Heron Dr.
Daytona Beach, FL
32119
386-631-
0452

I am a canadian who own a condo in port charlotte florida. Although I had a prior fpl account, for the past three years my condo was rented to someone who had the fpl account in their name. My renter left as of april 30, 2017 so I called fpl to have the utilities transferred into my name as of may 1, 2017. I was told that fpl would have to do a credit check with equifax and, if the report was satisfactory, I would not have to pay a security deposit. Lo and behold, I received a bill for $139.00 for a security deposit. After spending 20 minutes paying for a long distance call while I attempted to connect with a real, live person instead of an automated system, I reached a "supervisor" (And I use the term loosely) who informed me that the equifax report was "unsatisfactory" so I had to pay the security deposit. Since I know that my credit is a1, I then phoned equifax to see what the problem was and the lady stated that since I was canadian, with a canadian social insurance number, it was impossible to do a credit check and that they had no file whatsoever on me. When I called back fpl, I was told that they did not care, my payment was due on the may 11th and, if this amount was not paid (Plus a $12.00 connection fee), I would receive a disconnection notice which would take place 7 days later. Whoa - I was given an entire 11 days to pay my bill or I would be disconnected? I told this rude and entirely unhelpful supervisor (Unfortunately I did not get her name) that I would be in port charlotte on may 15, 2017 and that I would visit an fpl office and make a payment of $500.00 so that I would not have this problem in the future. She told me that, first of all, I could not overpay my bill as the fpl office would not accept more money than was due (I. E. $151.00). I could not pay in advance at an fpl office. The only way in which I could give them more than $151.00 was to send a check to their miami p. O box number. When I said that I would send them a check today in the amount of $500.00 but I was unsure how long it would take to actually end up in miami, for them to retrieve my payment from the p. O. Box and actually post it to my account, she reiterated that if my payment was not made prior to the "disconnection" date, my service would be cut. I then went through all of their "payment" options and was unable to use them. Although I have a u. S. Dollar account, it is with a canadian bank, thus, I am unable to have my account debited for "automatic bill pay". I cannot pay by phone as the digits on a canadian check do not match those of an american bank. I cannot pay in advance at an fpl location. I could not figure out how to pay by bill which was considered "late" after only 11 day so finally, in desperation (And remember, this is only 6 days after my account was activated), I called western union speedpay and was connected with an extremely helpful young lady who processed my payment in about 3 minutes flat. However, even there, I was unable to pay the $500.00 which I wanted. She could only process the payment for a maximum of $10.00 over and above the amount of my bill. So, in a month from now, I will again be stuck with the hell of attempting to pay my utility bill. Fpl - get with the program. First of all, your customer service representatives and supervisors need serious customer service training and the person with whom I spoke should be fired immediately. All I was trying to do was pay my bill in advance and the only thing which I accomplished was having someone state that my utilities would shortly be cut due to the fact that my bill was not being paid 11 days after I first opened my account. I am sure that I am not the only canadian customer who is facing the same problem. Does fpl make it so difficult so that they can "disconnect" us and then "reconnect" us to charge additional fees? It is unfortunate that fpl is the only utility provider in the area of port charlotte because, believe me, if there were another, I would use them. But, perhaps, this is how they get away with such arrogant, offensive behaviour. They know that they are the only provider, therefore, big cats need little mice to toy with. What a disgusting motto for your company.

Power outage reported at 6pm on Monday 4/24/17 and they say it cannot be fixed until 5.30am. We called many times saying this is an emergency and that waiting time is unacceptable. We have a baby that cannot sleep well because it's very hot inside the house without AC, even though I have 2 doors wide open and it's cooler outside. The cust service reps are robots, repeating the same script and unable to escalate the problem or get a supervisor on the line.

On 19 April 2017, I had to request removal from the Budget Billing, even though I did not want to.
The formula for determining Budget Billing does not take into account a dramatic change in usage.
I was very happy with the budget billing as I have been on it for some time.

Prior to installing solar panels my daily usage averaged about 190 KWh.
Now it averages about 80-90 KWh.

Over the period of a year my budget billing balance would fluctuate from a negative to a positive as it should.
Now the credit on my Budget billing Balance continues to grow each month until now that I had over a $900 credit.

All I wanted to do was apply the credit balance to the next few monthly bills and now that I have solar, to recalculate a more realistic monthly Budget Billing.

But no - FPL software apparently cannot figure out how to do that.
Neither could anyone in customer service.
The only solution recommended by FPL was to cancel Budget Billing all together and wait a year to start again.

This is a poor solution and I am not a happy customer.
I feel this should be raised as a concern to FPL management.

Tom Mazza
ACCT # - [protected]

So I inherited my parents home in Edgewater. Based on my age I decided it would be a good time to semi-retire. I sold my house in NY (historically a State where bad attitude reigns supreme) and my wife and I moved here. I changed the FPL billing name and opened an account at a nearby TD Bank (a bank with online issues that need to be updated). My first FPL bill was paid by a personal check. The second bill I decided to log it into the TD Bank online payment system. It was due March 27. I logged it to pay on March 14. On March 30 I received a letter from FPL reading "FINAL NOTICE Before Power is Turned Off Remotely". Wow, for some reason it appeared the 3/14 payment didn't go through but the DAY AFTER the due date (March 28) they sent a shut off notice! What nerve! Talk about a nasty crappy way to treat the consumer! While NY and its ConEd, LIPA and so forth are no friend to the consumer, they would NEVER threaten such action after a bill is late ONE DAY! This FPL needs to be handed a swift kick by whatever Florida politicos have the power. Florida needs to straighten this company out. And another thing...what is this ridiculous "Storm Charge" I am hit with? What lame spineless wonder allowed that nonsense? It seems to just be a veiled rate increase. FPL...YOU STINK!

In November of 2016 my father in law passed away. My fiance is 24 and we had just had a baby a month before. All his dad had when he passed away was his house so we set out to probate court hoping my fiance could get it in his name and we could sell it to pay his fathers debts. FPL reps convinced us that his debt with them would hold up the probate process and the best thing to do (ummmm wipe away his debt? he is DEAD!) would be to transfer his $400 debt to our account. Obviously this is a hard time for us financially with a new baby and having a funeral and paying court costs, etc. Now we have sold the house and are closing in less than 2 weeks which will leave us with the money to pay FPL all of his fathers debt and our 1 bill we owe them. BUT i was told today our account doesn't "qualify" to use our $300 deposit towards this bill they want us to pay by April 12th. SO guess we are off to try to scrounge up $450 by the 12th or we have a 7 month old in no power. What a shady company to take from people when they have lost a loved one. Is $400 really worth that much to such a big corporation?

I am disgusted with the way that FPL handles there "customer care" I had my wallet stolen and had to freeze my account making me unable to pay the normal time. So to further "punish" me FPL has charged me a large "deposit" on top of a fee for being late... and the amounts are different I received an email saying I owed 229.41... I got charged $264.41 ... I don't know about you but those numbers are just are not the same... And to top it off I have to pay now with the exact same account I was using before but I am now charged a fee to use it... I was enrolled in automatic bill pay with the same account...I wish I could take my service elsewhere.

Sincerely,

A displeased customer who is now searching for a way to live off the grid.

Rubinsztain Residence, 2705 Walkers Way, Weston, FL, 33331

A designated FPL representative was assigned to us to energize a new construction site temporary service. Mr. Woodjino Douze was very helpful at first providing all the information we needed to get power to our job site. A crew of technicians showed up to energize our site on Martin Luther King Day but obviously didn't want to be working that day. They told me that they didn't have what they needed and they had to reschedule. It has been (2) weeks and I can't reach Mr. Douze anymore. We placed multiple calls and e-mails but no response.
We are currently using (2) generators that use about 10 gallons of gas a day and the rental for the generators is about $1200.00 per month. The neighbors also complain about the noise from the generators.