FNAC review: Samsung monitor gaming curvo samsung odyssey g5 lc32cg552 | 32' | qhd | 144hz

I purchased a Samsung Monitor Gaming Curvo Samsung Odyssey G5 LC32CG552 | 32'' on 23 February 2024 at the FNAC shop in the Vasco Da Gama shopping center in Lisbon. I placed a warranty claim in January 2025 as it had a black spot in the top left quadrant of the screen. On 24 February 2025 I received and SMS with this information. "Dear Customer, we are waiting for the repair slip and other accessories to finalise the process [protected]. Thank you, Fnac". On 27 February 2025 I called FNAC to follow up on progress and was informed they still waiting for the product being sent back and they will let me know when its in the shop. On 3 March 2025 I called them again and was informed the monitor is unrepairable and they can give me a refund or they can contact the supplier to hear if they can replace it. I requested them to contact the supplier. I am still waiting for feedback on this. Here is the problem. I have been more than lenient with this call. The refund I was told will only be the amount of the product when I purchased is as it was on a discounted price. When I queried the reason for not replacing the monitor with another Monitor Gaming Curvo Samsung Odyssey G5 LS32CG552 | 32'' | QHD | 165 Hz they have in stock. They said its because the model is different. Why is there then a Warranty of 3 years on the products if you cant cover products on the warranty? This is false advertising. I cannot be penalised for purchasing a product on special and then if there is a problem not being refunded the full price or have it replaced with a equivalent product.