Food Basics
Reviews and Complaints

I was at food basic store number 896 on july 20 2013 at 7:42 pm. I purchased $115.11
The cashier who was serving me told me that there is a limit for pepsi 2l. I told the girl ok that's fine my friend will come and get some for himself. The cashier said is she a family to you I answered her no. The other cashier who was serving another customer interfered between our conversation. I told her to pleas server her customer and not interfere between our conversation. She went on saying you can go head and try to have your friend buy more pepsi. I am going to see how you will do it. She went on mumbling "you idiot immigrant". At that point I left the store and went to the car unload my groceries. I went to dollar tree store and was purchasing some stuff. And my friend had gone back to food basic to buy some pepsi for himself. The girl who was interfering whom also refused to give her name to me has created unpleasant situating with him and told him he can't purchase the product he asked her why. She replied to him "the other girl was rude". He than asked the cashier to call her manager he want to speak to them. She called the manager reply was he could not attend and that he didn't not have time. After couple of minute the manager came and told my friend that he will call the police because he is buying product that their refusing him to sell to him. My friend told the manager he is not stealing he is purchasing it. The manager without any further explanation had gone and called the cops. My friend waited there and than he went and told the manager he will be stepping outside for cigarette. He said ok. After he was done he went back inside the store waiting. That's when I finished my shopping at dollar tree store. I came out and called my friend he told me the situation. Than I went back to food basic and I saw the attendant who wad interfering keep screaming telling her manager she is the girl. I was not aware he was the manager I approached him and asked him who is the manager and he replied to me saying he does not want to talk to me and he is the manager he refused to give me his name. He also said that we should wait because the cops are going to be coming. I said ok. I step outside the police cruiser came. I went and explained the scent to the officer. He told me that they were called because the manager had told the dispatch that we were not leaving the store. The office is batch number is 2113 name of officer name is j. Thebault. The officer asked us were you not leaving the store I showed him my receipts that myself was not even at store at time the when the treated my friend like a criminal. And when the manager come outside he kept calling my friend in front of police liar saying he we didn't want to leave the store. I would like bring to attention of food basic as company to have a manager who knows how to handle s situation and how to train his staff. The customer service I received was very poor and I was discriminated because of my hijab (head scarf). I would like an apology from the store manager whom I believe told his name to my friend jeff and the attendant who kept screaming in front of all customer she is the rude girl always mumbling saying immigrant. I can be reached at [protected].

Regards,

Shabnam yousafzai

I went to buy some groceries at food basics on 900 green bank road, nepean on today. (5/28/2013) when I search for yogurt I have found out astro yogurt pack for 2.97. I purchased it with other things. When I came to my car, I thought this is too much and check the price for yogurt. I saw that they have charge 6.69. (pos88004846 retlr841560) then I went back asked the person who was sitting behind the glass counter for refund. She answered me with a crazy look and said that it wasn't the cashiers fault and it was computer and she need to check the price. When a girl came and check the price and she said it is 6.69 and not 2, 97. Then I asked her why you displaying $ 2.97 price tag. She said it was not the same shelf. I said it is misleading the customers and asked for my refund. Then manager, a lady who was sitting beside the glass (her name was sharon or sharoll) told me with threatening voice that my tone was high and they will kick me out from the store. I told her I don't want anything other than my refund and on what basis or law she is going to do that? At that time I understood that I need a protection and told her I only need my refund otherwise I call the police. She call her supervisor guy name "jessy" to throw me out without my refund. She said I need to come tomorrow morning (at 7.40 pm) to meet manager to get my refund. I told her the refund law and nature of the product. But she didn't listen. Then I told her action is racial and this is racial discrimination as I am having brown skin. This food basics store doesn't care about consumers. I don't want anything from them. I just asked for my refund. That is what I have got. I told them, I will go to human rights commission and so on. (I came back) this is a true incident.

I went there shopping with my 2 sons. We saw pizza delissio 2pk on sale $11.99 so we brought it. When we check out the cashier cant scan the price so she went to check then came back and charged me with $12.97
I told here the price is only $11.99 but she said no no no it's $12.97 so I walk back then brought the sign that show it's on sale $11.99 to her. Then she start yelling and shouting to me like "it's not even same barcode, where did u check it, I check it here how can u check it there and brabrabra" she embarrassed me infront of another customers who lined up behind me that make me angry, so I said with the lound voice back to her that "the price is wrong, it's not my fault. If u can't fix it then call someone come help me. Or speak with me in better way not like this" then another staffs came to us. And one lady went to check the price then did refund for me
It doesn't matter if the price is wrong. All u have to do just fix it when someone found it. I have the right to check the price when I buying some things.
Ref #[protected]
Author.# 484524
Date 10/13/2011 time 17.33

He following was my email to metro head office.

Hello I was in your store today sept 18 2011. 3-4 pm store #937

I did my shopping as I usually do at your store and upon getting home and reviewing my receipt, I noticed an over charge on on sale chicken of 74.36. I first called the store to see if we could credit the problem back on my card, we could not. I then went to the store with the chicken in question and went to the first available cashier. Her name was jen b, a short blond woman. After 5 or so minutes of her figuring out what to do she handed me a blank form that said cash back and asked me to sign it and said it was company policy. I paid with my gold mastercard so I was unsure and confused as to why I was being asked to sign a blank paper stating cash back, I refused to sign the blank document as would anyone. She insisted and I still refused and stated that I would more than gladly sign the credit card statement for the credit to be issued.

She then seems to have just lost it by stating loudly that I am an # and not just a mumble under her breath, I replied pardon and she loudly without any form of regret in front of at least 20 people or more shouted clearly # again and stated that she deals with #s like me all the time. I will admit that I was upset at the fact I had to drive all the way back to the store to deal with such a huge overcharge.

My actions were not warranting of this type of public humiliation. I went in very calmly expecting a credit to be processed on my card. I was in no way disrespectful throughout her ordeal but I was firm in the fact I was not signing something that was blank, is that too much to expect? Jen b took it upon herself to disrespect me and the very customers you serve with no apparent fear of reprimand. I know this is a terrible neighborhood and full of un desirables and she must deal with some real whackos, but I am not one of those people, I am an home owner in the neighborhood, 45 years old and university educated.

After me refusing to leave without my credit and signing something that is blank makes no sense and her throwing the chicken and throwing my exchanged product down the checkout ramp. Also accusing me of having my credit card when she had it throughout this whole terrifying transaction and again giving her more opportunity to lose it on me a little more. Again out of line and she was wrong. I asked jen b if she was fearful of losing her job over behaving like this by calling me an # 3 times loud and clear for all to hear and she simply stated again "I been dealing with #s like you for 5 years and I will never lose my job over an # like you". I gave her many opportunities to calm down and perhaps take back what she was saying over and over but she seems to have no fear of being corrected for her behavior.

She called someone else to authorize the credit without me having to sign some blank document again, she quickly said she needed a witness for this credit and after quite a few more minutes and terrifying attitude processed as expected a credit to my gold card which I gladly signed. Why was this not done before she lost it? It would have saved me a allot of embarrassment and perhaps her job.

I am very upset and was completely shocked that this person is allowed to deal with good customers in this manner and publicly yell # at me the whole time for something so simple.

I did not yell or curse or call her names at all throughout this and tried very hard not to lose it myself. I asked for a manger afterwards and another woman gave me the information. I left calmly yet extremely stressed out, it has ruined what was a perfect sunday afternoon.

I'm still in shock and would expect that you will reply shortly before I go any further with this.

One really upset customer,

http://www.facebook.com/pages/Food-Basics-Complaints-Dept/286270901398527

To whom this may concern,
On december 21st, my mother and I went to food basics to return a coffee mate that she mistoke for a vanilla coffee mate, but we had just discovered the night before that the cashier did not give her the receipt and she was certain of this because the store was closing up and the cashier was in a hurry, she purchased items for 102 dollars. We went to the cashier that was there the other day (paula) we asked her very nicely and calmly, she gave us lip service and started shouting at us, I told her to speak politely and then she glared endlessly at us, we asked her for the manager, so she turned her back to us and hid behind the column by her stand and spoke on the intercom while making suggestive hand gestures, we told her to speak when the manager comes and not to try to lie behind our backs, she ignored us. A short man came over who for sure wasnt a manager judging by his unifom, gloves and attitude, he stook his face up against my mother and asked her in a rude and loud manner "what do you need honey!". My mother was astonished and told him to call her madam or mam as what hes calling her by is unethical and unprofessionl, he then started to tilt his head towards her and approaching her even closer, she turned around and asked paula for the real manager, I told him firmly "hey, look at me, talk to me" over and over again but he ignored me then finally turned as he was leaving when I asked him for his name and he put his chest out which up until he stopped seemed as if he was going to push me, he said "its hugo, not too hard to remember right,?! Show me what your gonna do", I told him your going to lose your job thats what, he turned to his colleagues and laughed while he said "talk to the kid man", he said this repeatadely, and I am 22 and graduating from architecture at u of t, I replied and said "we'll see whos the kid when your out on the street and cant support yourself or your family. Then came in a guy named boriz, he was extremely cold and saw the whole thing and calm, he said that he couldnt do much since the employees are unionized, he stood cold bloodely to listen to our side of the story as hugo stood 5 feet by laughing with a friend of his. He was going to return the item without the reciept but we had forgot it at home, he gave us a number to call and complain to but every day I called there was no answer and nobody replied to my voicemails, this caused my mother and myself much disturbance over the next week as we do not treat people with misrespect and therefore do not accept to be treated with such rudeness. I hope that action will take place, but I assure you that this is and will cause further damage to your reputation that is already going down hill. Many other incidents such as employees being impatient and unhelpful in claiming to be a witness when a customer is rude has occured many times in the past but this time its gone too far.
Regards,
Farres yasser