Food Basics’s earns a 1.2-star rating from 127 reviews, showing that the majority of shoppers are dissatisfied with grocery shopping experience.
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Changing discount price by cashier
Hi, I got bbq seasoned chicken which was labeled %40 discount to night at store # 100673. When went to cashier to pay. Cashier mona said no it's %30 discount. I said all are labeled %40 and talked to manager. Manager linda came and said we do not have %30 discount label. That's why we put %40!!?? I am wondering why the changed the discount while they...
Read full review of Food BasicsSenseless mofos
the store at 2200 Jane Wilson is despicable. they always charge u more for items then refuse to give it free for their mistake. Its the rules!!! they even curse and shame u, when u display the knowledge of ur rights!!! and today i was at cashier with stuff for 150$, [censored]ed up manager, instead of honoring their rules, told me to leave and not pay for my...
Read full review of Food BasicsCustomer service
I went into the food basics on Silvercreek to get a 10 lb bag of onions that were advertised for 1.88 on the app. When I went to pay for it the cashier said that would be $4 and change. I said they are on sale for 1.88 and showed her my phone. She checked her flyer and told me that was not her store flyer. I asked how would I know if it was that store...
Read full review of Food BasicsGift card
I purchased an LCBO Gift Card from Food Basics for Christmas for my Dad when he went to make a purchase he was informed there was nothing on it. It was for $50.00 it was activated by the cashier. I went back with my receipt for a refund the manager refused to do anything about it. Their customer care did an investigation and said the card had in fact been...
Read full review of Food BasicsCustomer care
My 17 year old son was rollerblading home from work and stopped in to Food Basics which he had done before. He was going slowly in the store to get one thing and check out. He was approached by the manager, Jeff, who indicated no rollerblading. He said take them off or leave. He put back the item and waited for me in the entrance where he was yelled at by...
Read full review of Food BasicsUnfair service at customer checkouts
I was in line at a food basics store at 2425 truscott. I was first in line. A cashier opened up her checkout and called the guy standing behind me to her cash desk. What happened to first come, first served??? Please, teach your inexperienced cashiers that whoever is first in line, should be the first served. We call that fairness.
Read full review of Food BasicsFlatbread
Good Day,
I Went to the foodbasics store located at 500 Laurier Ave, Milton, ON L9T 4R3 - on Sunday afternoon 10/27/2019 - wanted to purchase flatbreads for lunch - after i purchased it and went home - finding mold on the back of it - had to go back to the store to speak to the manager there in duty - being so careless not even apologizing - his words "ok do you want a refund then" i had to come back on a Sunday to only find that they actually did not have anymore of it - very disappointed and will never come back . not sure what kind of customer service this is? not even trying to apologize - offering me anything that i had to come back.
Cashier at customer service desk.
The cashier was very abrupt, tossing our groceries down the conveyer belt, had a totally angry look on her face, while dealing with the elder customer, and with a person who came up to her and asked for change, she told her to wait a min, this was at the customer service desk, the person that asked for change apologized to cashier and to us, as she felt she...
Read full review of Food BasicsBad management
Thursday Oct 25 2019 Burthamthorpe / Central Parkway.
The whole store is in a poor Food Basic standard..
Poor customer services and I talking basic services, Line up only 4 cash open, so much I ask to speak to the manager "Shawn" which he sent his assistant to open a cash..
A Manager is the "Front of the Store, The role model of the staff, very poor manage store..
I
This store should take note of the one on Dundas and The East Mall. Mississauga. Staff friendly, store clean and organise and Best Music..
Bravo
Milk 3.25%
We bought milk from the food basics store at Bayview and John in Thornhill, we brought it home my daughters had a cup and got sick(diarrhea) then they complained about the taste of it and I tried it and it was bad, brought it to store to exchange it on September 24th at 9pm. Store manager, Graig was so rude didn't provide his last name, wasn't willing to help and said he needed the receipt that obviously we didn't know we had to keep it as we didn't know store would sell bad milk to us. I'm very upset as my girls got sick and store staff was rude and didn't do anything about the bad product they sold me.
We are a family of 5 and we spend 800-1000 dollars easily every month from the store but we will not even enter the store from now on because of the behaviour of the store manager at the time whose name is Graig who has zero customer service skill and I don't know how he is working in the field. I will bring this up to the highest level because the health of my children is important to me.
Grocery carts
The carts have been "modified" with a little red breaking device which proved to be extremely frustrating and annoying.
I got the cart to my car but literally could not move it to get it out of the way or put it in the cart coral. Independent is a cross the street. Giant tiger a min away. Smiths a high end grocery store 2 mins away. All. Of which I shop for specific reasons..
Get rid of those break devices
The employees are frustrated with ho's decisions to arbitrarily implement them.
I will and do purchase fewer items that I can carry and go to a store where their carts are not a pain in the [censored].
Poor customer relations skills
August 8, 2019 8;PM to 9;PM
Had to return to Food Basics once we discovered that we forgot the bleach worth $2.49 cents at the counter, this was aproximately 45 minutes later, upon arrival the bleach was still there, girl cashier and a man acting as store manager refused to give me my bleach unless i drive back home to retrieve reciept from my girl friend, My girl friend was in a hurry and never was given a reciept by the cashier. My family averagely spends well over $700. a month at this store location. We will not be supporting this store anymore, over $2.49 cents, I am a middle aged man, with lots of health concerns, I save my energy for the company I run, the rest of the energy being in physical pain is not going to be wasted chasing $2.49 cents, it;s the principle of the matter that counts, this is how your staff shows me how much my business is appreciated, imagine $2.49 cents verses a mittion dollars worth of bad advertising on Google and loosing my Business for a lifetime. This is lack of common sence on your acting store managers part. [protected] Donald Lafrance feel free to call me anytime, leave a message with my secretary.
When you act like a child and have the grammar and spelling skills of second grader you have no right calling grown women girls. Even a child would know that to prove that you bought the bleach that you would need proof. It is a shame that a small child is smarter than you, but still you call grown women girls. Looks like your girlfriend(one word) was in the wrong. First she left the bleach behind, then she did not have the receipt. Do you really think that your measly $700 a month is going to put them out of business? What about your own principles and owning up to the fact that you are wrong. You lack common sense little boy.
Cashier/supervisor
There is a girl working for your company her name is Sarah Meehan and I was in shopping there I gave her a$100.00 bill my order can to $40.00 dollars and she did not give me thr right change back. When I told her she did not give me the right change she told me to leave the store not not come and she told me to [censored] off you [censored]. You had better do something about her because I will go to human rights.
Yours truly
Debbie Carriere
Discriminatory harassment
July 11, 2019 afternoon Gerrard Square Mall Food Basics, a plain cloth female without her ID card approached my wife and accused her for shoplifting. English is my wife's second language, she tried her very best to let her know that the products were from Walmart with proof of payment. A man came out from Food Basics joined with his female co-worker asking...
Read full review of Food BasicsFairlife dairy products
it was very disturbing seeing fairlife dairy products still in your store.Fairlife is under investigation for ongoing horrifying abuse of their animals.Im shocked to see this product in stores.There are videos you can watch online of the atrocities these people do to their animals.Very angry to see this product in your store. The abuse these cows and calves suffer at the hands of these employees.Fairlife knew this.The animals are beaten some to death.crippling them including calves.please make your chain aware of this animal abuse that is going on. thank you.Anita Alfoldi
An employee in his uniform threatened to assault me
I was driving on wellington in guelph ontario directly in front of mr.sub. This guy in a nissan ultima abruptly pulls out in front of me. Causing me to jam my brakes. I shook my head ofcourse. Then he starts threatening me as he gets out of his car in his food basics uniform. Pretty sure a managers uniform. He has red hair, and a mustache he tapers with wax. You cant miss him. In front of my children demanding i get out and fight him. Calling me a hillbilly and a [censored]in loser. I cant believe foodbasics has someone like this working for them. No respect for others and a complete foul mouth in front of my children. Hes lucky they were here because normally I'd have engaged him. Ignorant ppl need to ne put in their place. As food basics should be finding out who this individual is snd firing him.
Selling rotten meat, refuse to refund
I have purchased a package of pork loin from food basic on the 12th of January 2019, the package stated that it's best to expire date is 19th of January. when I took it home and opened it, it's rotten. so I decided to take it back to the store on the 13th of January. The store manager refuses to give me a refund or store credit because I didn't bring my credit card. He told me his name is Ahmed. I took a photo of him because I felt like I would like to keep evidence of it, he threatened me that he will call the police.
This is not how your store manager should treat a customer. he should know it's wrong to sell rotten meat to customers.
Bad staff
Good Evening.
I want to complain about The Basic Food Staff. I went to buy rice that was on discount with a friend to the store (2019/01/11. at 05:57 pm at cashier number 2). it said you could buy three bags per person. Then I took three and my friend too. Even before getting to the cashier, the cashier shouted at me that it was three per person. I told her it was fine because I was only going to pay three, that the other three bags were for my friend. Then the manager stepped in with a bad attitude without explaining much, he just screamed three per family! and left, then I looked for him and told him we came together but we are not family, he wasn't even able to listen to me, the only thing he kept saying was "three per family!" I said: "you are very mean to me, you should not take that attitude" and he just said: "I am already very polite". what kind of attitude is that? is that the correct way to treat a customer? I am really disappointed with the staff. I just went there to buy something, they think I went there to beg? I know you have your own policy and I respect that. but they were so unrespectful. They should be more carefully with their staff.
Prepaid gift card visa, mastercard
Hi my name is Diana and i shop at food basics all the time Are they suppose to give you cash back they took my last 20.00 and i said pay power is a reloadable card and the cashier at Lynden Park mall foodbasic take it out of my hand throw it in the garbage and they didn't believe it was reloadable it was reloadable paypower mastercard and they didn't believe
please reply back
Lack of available products and general apathy of employees
I am a semi retired professional and live very close to this Food Basics hence, it is a convenient walk just to get out of the house and I generally go 2 - 3 times a week. I have noticed over the last 2 years that at least one item on my shopping list is out of stock every time I go. Whether it is chocolate milk, Nestles Hazelnut coffee cream, Almond milk, Firm Manderin Tofu, Glen Abbey egg buns or what have you, it is always something. Today it was Kellogg's Bran Buds. I always get the flimsiest excuses including Food Basics head office forgot the order, it should be on the next truck - etc. When I ask them if they could check in the back, they either flatly refuse or they walk quickly in, turn around and come back 4 seconds later saying they checked (right!). They are also some of the rudest and least helpful"customer service" people I have ever met. I only go to get some exercise but more and more, I tend to have to get into a car and go elsewhere to a competitor to obtain the items I want. What I do not understand is that my items which are not in stock are obviously more in demand that the other items which are plentiful as nobody wants them. Has food Basics not heard of supply and demand? There is a senior's home right across the street and it must be very inconvenient for them when they cannot get what they need
I would like to know where cauliflower was grown that you are currently selling in overlea Blvd store in east York?
I would like to know where the cauliflower was grown that you are currently selling in your stores?
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Overview of Food Basics complaint handling
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Food Basics Contacts
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Food Basics phone numbers+1 (866) 922-7427+1 (866) 922-7427Click up if you have successfully reached Food Basics by calling +1 (866) 922-7427 phone number 5 5 users reported that they have successfully reached Food Basics by calling +1 (866) 922-7427 phone number Click down if you have unsuccessfully reached Food Basics by calling +1 (866) 922-7427 phone number 4 4 users reported that they have UNsuccessfully reached Food Basics by calling +1 (866) 922-7427 phone number11%Confidence scoreCustomer Care+1 (844) 414-6456+1 (844) 414-6456Click up if you have successfully reached Food Basics by calling +1 (844) 414-6456 phone number 0 0 users reported that they have successfully reached Food Basics by calling +1 (844) 414-6456 phone number Click down if you have unsuccessfully reached Food Basics by calling +1 (844) 414-6456 phone number 0 0 users reported that they have UNsuccessfully reached Food Basics by calling +1 (844) 414-6456 phone numberOnline Pharmacy Service
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Food Basics emailspharmacy.help@metro.ca100%Confidence score: 100%Support
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Food Basics address5559 Dundas Street West, Toronto, Ontario, M9B1B9, Canada
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Food Basics social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024
Most discussed Food Basics complaints
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Discounted produce bagsOur Commitment
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