Food Basics
Reviews and Complaints

Good Day,

I Went to the foodbasics store located at 500 Laurier Ave, Milton, ON L9T 4R3 - on Sunday afternoon 10/27/2019 - wanted to purchase flatbreads for lunch - after i purchased it and went home - finding mold on the back of it - had to go back to the store to speak to the manager there in duty - being so careless not even apologizing - his words "ok do you want a refund then" i had to come back on a Sunday to only find that they actually did not have anymore of it - very disappointed and will never come back . not sure what kind of customer service this is? not even trying to apologize - offering me anything that i had to come back.

Thursday Oct 25 2019 Burthamthorpe / Central Parkway.

The whole store is in a poor Food Basic standard..
Poor customer services and I talking basic services, Line up only 4 cash open, so much I ask to speak to the manager "Shawn" which he sent his assistant to open a cash..

A Manager is the "Front of the Store, The role model of the staff, very poor manage store..
I

This store should take note of the one on Dundas and The East Mall. Mississauga. Staff friendly, store clean and organise and Best Music..
Bravo

We bought milk from the food basics store at Bayview and John in Thornhill, we brought it home my daughters had a cup and got sick(diarrhea) then they complained about the taste of it and I tried it and it was bad, brought it to store to exchange it on September 24th at 9pm. Store manager, Graig was so rude didn't provide his last name, wasn't willing to help and said he needed the receipt that obviously we didn't know we had to keep it as we didn't know store would sell bad milk to us. I'm very upset as my girls got sick and store staff was rude and didn't do anything about the bad product they sold me.
We are a family of 5 and we spend 800-1000 dollars easily every month from the store but we will not even enter the store from now on because of the behaviour of the store manager at the time whose name is Graig who has zero customer service skill and I don't know how he is working in the field. I will bring this up to the highest level because the health of my children is important to me.

The carts have been "modified" with a little red breaking device which proved to be extremely frustrating and annoying.
I got the cart to my car but literally could not move it to get it out of the way or put it in the cart coral. Independent is a cross the street. Giant tiger a min away. Smiths a high end grocery store 2 mins away. All. Of which I shop for specific reasons..
Get rid of those break devices
The employees are frustrated with ho's decisions to arbitrarily implement them.
I will and do purchase fewer items that I can carry and go to a store where their carts are not a pain in the [censored].

August 8, 2019 8;PM to 9;PM
Had to return to Food Basics once we discovered that we forgot the bleach worth $2.49 cents at the counter, this was aproximately 45 minutes later, upon arrival the bleach was still there, girl cashier and a man acting as store manager refused to give me my bleach unless i drive back home to retrieve reciept from my girl friend, My girl friend was in a hurry and never was given a reciept by the cashier. My family averagely spends well over $700. a month at this store location. We will not be supporting this store anymore, over $2.49 cents, I am a middle aged man, with lots of health concerns, I save my energy for the company I run, the rest of the energy being in physical pain is not going to be wasted chasing $2.49 cents, it;s the principle of the matter that counts, this is how your staff shows me how much my business is appreciated, imagine $2.49 cents verses a mittion dollars worth of bad advertising on Google and loosing my Business for a lifetime. This is lack of common sence on your acting store managers part. [protected] Donald Lafrance feel free to call me anytime, leave a message with my secretary.

There is a girl working for your company her name is Sarah Meehan and I was in shopping there I gave her a$100.00 bill my order can to $40.00 dollars and she did not give me thr right change back. When I told her she did not give me the right change she told me to leave the store not not come and she told me to [censored] off you [censored]. You had better do something about her because I will go to human rights.

Yours truly
Debbie Carriere

it was very disturbing seeing fairlife dairy products still in your store.Fairlife is under investigation for ongoing horrifying abuse of their animals.Im shocked to see this product in stores.There are videos you can watch online of the atrocities these people do to their animals.Very angry to see this product in your store. The abuse these cows and calves suffer at the hands of these employees.Fairlife knew this.The animals are beaten some to death.crippling them including calves.please make your chain aware of this animal abuse that is going on. thank you.Anita Alfoldi

I was driving on wellington in guelph ontario directly in front of mr.sub. This guy in a nissan ultima abruptly pulls out in front of me. Causing me to jam my brakes. I shook my head ofcourse. Then he starts threatening me as he gets out of his car in his food basics uniform. Pretty sure a managers uniform. He has red hair, and a mustache he tapers with wax. You cant miss him. In front of my children demanding i get out and fight him. Calling me a hillbilly and a [censored]in loser. I cant believe foodbasics has someone like this working for them. No respect for others and a complete foul mouth in front of my children. Hes lucky they were here because normally I'd have engaged him. Ignorant ppl need to ne put in their place. As food basics should be finding out who this individual is snd firing him.