Freelancer.com review: My account was banned, I did not violate the rules, I asked for help, but no one listened to me.

Dear manager, I have discovered a major vulnerability that will affect the platform. First of all, please be patient and read my statement. I think this contains major vulnerabilities in technology and operational convenience. I accepted a job and the client asked me to help him with cryptocurrency. After I completed the first project, he repeatedly asked me to help him, so the job was divided into three projects (because each After each completion, he marked the project as finished and could not initiate the milestone again). When I completed the work, we conducted a friendly mutual evaluation. However a few hours later I received a payment complaint from him and then my withdrawal was blocked. When I logged in to my account to check, the system asked me to upload authentication information. I did as required, and then I received the frozen money and it was returned to the customer's account. I asked for your help as soon as possible, but I couldn't use the 24-hour online service. customer service, so I sent a help email. But a few hours later, my account was closed. I don't know what mistake I made. Key point: In the case where the project is completed and the customer initiates a payment complaint, I think the freelancer and client accounts should first be frozen pending negotiation. Instead of treating freelancers roughly, you didn't give me a chance to refute, and the system automatically refunded the customer's money. The second point is that when I was asking for help, because my account was closed and I could not use the online customer, I could only send an email to ask for help. During this time, the customer may have withdrawn cash. I know that customers are very important for a platform, but I think freelancers and customers complement each other. Excellent freelancers can attract customers to come to the platform repeatedly, and more customers can attract more customers. What an excellent professional, both are indispensable. I kept screenshots of all the chats, and the communication was entirely on the platform. I hope to get a good result.